Total 416 Manager job vacancies in D26 Upper Thomson, Springleaf

Job Responsibilities

• Lead, mentor, and manage the sales team to maximize their potential and performance

• Identify and secure new business opportunities by targeting corporate clients, event organizers, and private individuals

• Develop and implement effective sales strategies to drive business growth and achieve sales targets

• Conduct market research to stay informed about industry trends, competitors, and potential opportunities

• Oversee the preparation and presentation of customized catering proposals and quotations to clients

• Build and maintain strong relationships with existing and prospective clients to understand their catering needs and preferences

• Ensure exceptional customer service before, during, and after events to guarantee client satisfaction and repeat business

• Collaborate with the operations and culinary teams to ensure seamless execution of catering events

• Maintain accurate records of sales activities, client interactions, and progress toward targets providing regular reports to senior management

Requirements

• Proven experience as a Head of Catering Sales, preferably in the catering, hospitality, or F&B industry.

• Knowledge of the Singapore catering market and industry trends is a plus.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Strong negotiation and persuasion abilities.

• Ability to work independently and as part of a team.

• Detail-oriented with strong organizational skills.

• Proficiency in Microsoft Office and sales ordering software.

• Degree in Business, Marketing, Hospitality Management, or a related field.

About Sembcorp

• Sembcorp is a leading energy and urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.

Join Sembcorp Specialised Construction

• Sembcorp Specialised Construction, a wholly-owned subsidiary of Sembcorp Industries, provides design and build services with an in-house multidisciplinary consultancy. Specialising in building, civil engineering, and infrastructure projects, we deliver innovative and efficient solutions to meet the evolving needs of the industry.

Purpose and Scope

• The Principal Contracts Engineer leads the contractual and cost management functions across construction projects within the built environment. This role is responsible for developing procurement strategies, overseeing contract administration, and ensuring financial governance throughout the project lifecycle. The manager provides expert advice on contractual risks, negotiates with stakeholders, and ensures compliance with legal, regulatory, and commercial standards to support successful project delivery and value optimization.

Responsibilities

• Work with Client and/or in-house multi-disciplinary consultant team to cover full range of consultancy QS scope; including but not limited to feasibility studies, preliminary estimates, cost advice, budget review and control, formulate contract packages, pre-tender estimate, tender/contract documentation, tender evaluation and recommendation 
• Manage the financial & contractual of all projects from pre-tender to post contract phases including quantities, variations, cost estimates, monthly claims, final accounts etc
• Work closely with Project Manager in preparing monthly updated project costing
• Prepare project budgeting and costing reports
• Responsible in cost estimating, quantity take off, claims preparation, variations and final accounts.
• Review of contracts, prepare tender & contract documentations, tender analyses & reporting, measurement etc
• Any other relevant duties as assigned 

Requirements

• Degree in Building/ Construction Management/ Quantity Surveying or its equivalent
• Experience Minimum 5 years
• Well versed in various form of contracts such as PSSCOC, SIA and FIDIC as well as other international form of contracts
• Familiar with CostX is an advantage
• Strong communication skills  
• Due to the sensitivity of projects and job, only Singaporeans will be considered.

Our Culture at Sembcorp

At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition. 

We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition.

Join us in making a real impact!

Job Purpose:

The Sales Manager is responsible for seeking and developing new business opportunities and securing renewal of existing contracts. You are expected to develop strong customer relationships and grow the sales and brands of assisgned brands.

Essential Functions

• Responsible for driving business growth and develop a network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.
• Responsible to secure new business and maintain repeat customers, potential customers to sell all RTE/RTH’s products and other future food products.
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Identify and engage with potential partners, relevant authorities, industry stakeholders and key decision makers to deliver on new business opportunities
• Generate leads and cold call prospective customers
• Monitors competition by gathering market intelligence and trends, and recommending changes in positioning, services, and pricing strategies
• Cultivate, engage and manage existing customer accounts to secure contract renewals
• Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
• Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• Work strategically - carrying out necessary planning in order to implement operational changes
• Prepare sales contracts and follow up on contract by engaging clients by ascertaining the customer's requirements
• Discuss promotional strategy and activities with the marketing department
• Liaise with the finance team, sales and logistics departments as appropriate
• Seek ways of improving the way the business operates

The Vice President, Business Relationship Manager(BRM) – Transaction Banking(including Payments, Cash Management, and Trade Finance) is responsible for understanding the business and system transformation needs of the Transaction Banking Office for Asia (TBOA) as well as the related countries and locations, and for serving as the “single front door” within ASO. In this role, the incumbent manages the entire process end to end—from intake of demand, clarification of business requirements, prioritization, initiative formulation, and support for investment decisions, to connecting with Delivery teams and confirming value realization after implementation.

This position goes beyond the traditional role of an “IT request intake and coordination function.” As a strategic partner for the Transaction Banking domain, the BRM drives initiatives in operational efficiency, standardization, operational risk reduction, regulatory compliance, AI and data utilization, workflow improvement, and process optimization. The BRM leads demand shaping and prioritization and delivers outcomes across the full end-to-end lifecycle.
Candidates who have experience in IT portfolio management based on business strategy, gained from either a business or IT role, are also welcome.

Job Responsibilities:

• Act as the single ASO front door for Transaction Banking-related technology, process improvement, regulatory, efficiency, and transformation demands from TBOA, regional stakeholders, branches, and country teams.

• Understand Transaction Banking business issues and translate business needs into clear scope, expected outcomes, business value, feasibility, risk considerations, and prioritised demand items.

• Partner with Transaction Banking leadership and IT to translate strategic objectives into prioritized technology initiatives, based on business value, regulatory/risk impact, delivery capacity, and technical feasibility. 

• Manage the Operations demand pipeline, service backlog, and initiative inventory, ensuring alignment with ASO portfolio management, investment planning, and MTBP priorities.

• Shape practical Operations improvement initiatives by leveraging reusable capabilities such as AI, data, workflow tools, APIs, and existing enterprise platforms.

• Work with the AI & Data Team, Architecture, Risk/Compliance, and delivery teams to prioritise, pilot, govern, and operationalise AI/data use cases for Transaction Banking.

• Assess whether existing ASO capabilities, standard patterns, or shared platforms can be reused before Transaction Banking stakeholders pursue external vendors or bespoke solutions.
  

Job Requirements:

• Minimum 10 years' experience in financial services with a background in Transaction Banking, project management, operations controls.

• Experience in market products such as payments, deposits, loans, and front-to-back operations processes.

• Experience bridging business and IT teams, translating business needs into requirements, scope, priorities, and business cases.

• Experience driving system development, process improvement, digital transformation, regulatory change, workflow optimisation, or automation initiatives.

• Strong stakeholder management skills across business, technology, regional/country teams, vendors, Head Office, Risk/Compliance, Architecture, and other control functions.

• Good understanding of investment planning, cost-benefit analysis, prioritisation, budgeting, and project initiation/governance processes.

• Strong analytical and communication skills, with the ability to structure complex business issues and explain them clearly to senior management, business users, and technology teams.

• Customer-first mindset: Starts from Transaction Banking real pain points, business outcomes, and user experience.

• Outcome-driven approach: Focuses not only on project completion, but on adoption, value realisation, risk reduction, and operational efficiency.

• Strategic partnership: Goes beyond receiving requests by proactively shaping improvement opportunities aligned to Operations strategy, ASO strategy, and MTBP.

• Analytical and critical thinking: Structures complex business, system, and risk issues and compares multiple solution options.

• Stakeholder orchestration: Aligns Business, IT, Risk, Architecture, Branch and Head Office stakeholders to enable decisions and delivery.

• Agility with control: Enables faster decision-making and delivery while maintaining banking-grade governance, risk, and regulatory discipline.

• Ownership and accountability: Drives clarity from demand intake to value realisation, avoiding unclear ownership boundaries.

• Continuous improvement: Uses post-go-live feedback, KPIs, and lessons learned to improve future initiatives and services.

• Inclusive collaboration: Works constructively across countries, functions, seniority levels, and specialist domains.

• Integrity: Consistently upholds MUFG standards for compliance, information management, and risk control.
  

We regret to inform that only shortlisted applicants will be notified.
(Job ID: 10076984)

Roles & Responsibilities

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let’s chase the incredible together!

The Responsibilities:

• Identify customer needs, oversee market research, and monitor the market trends/competitive landscape.
• Identify opportunities to out-position competitors based on areas of product differentiation, both in the short and long term.
• Manage lifecycles and product positioning in the marketplace.
• Coordinate with Marketing Department of marketing activities within the context of the overall corporate plan to meet company objectives.
• Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy.
• Customers’ relationship maintenance & Channel program management.
• Understand product trends, historical data and department input at category level in order to manage in-season opportunities or risks.
• Establish long-term strategies and annual/seasonal financial plans and identifying growth opportunities.
• Take full responsibility for business plans and business results.
• Brand position maintenance.

The Requirements:

• Bachelor's degree in business, Computer Science or relevant field.
• 3 years of relevant industry experience.
• A self-starter who is able to work independently and engage cross-functional teams in meeting customer requirements.
• Excellent interpersonal and communication skills, strong negotiation skills, independent and self-motivated.
• Energetic, dynamic, optimistic and customer service-oriented.
• Strong analytical skill & ability to work under pressure.
• Technical background or must have technical curiosity and ability to learn to speak the language of technology.
• Strategic and data-driven thinking.
• Positive thinking, ambitious and goal-oriented.

Our client, a leading global technology organization, is seeking an experienced Program Manager to drive operational excellence, process optimization, stakeholder management, and large-scale business transformation initiatives across regional and global operations.

This is a contract role ending on 12 Feb 2027.

Responsibilities:

• Develop, maintain, and continuously improve standard operating procedures (SOPs), process maps, workflow documentation, knowledge resources, training materials, and certification programs to ensure operational consistency and scalability.
• Lead and contribute to strategic projects that address large-scale operational challenges by partnering with cross-functional stakeholders on project scoping, execution, implementation, and change management activities.
• Analyze operational performance trends, identify inefficiencies, and implement process improvements that enhance productivity, resource utilization, automation adoption, cross-site collaboration, and overall operational effectiveness.
• Manage supplier and internal partner selection processes, onboarding activities, performance evaluations, and progress reviews to ensure successful delivery of project objectives and operational outcomes.
• Collaborate with internal stakeholders and service providers to simplify complex workflows, implement process enhancements, and develop workflow efficiency frameworks that proactively identify operational gaps and improvement opportunities.
• Drive exceptional customer and employee experiences across end-to-end programs, policies, and operational processes by ensuring efficient and scalable service delivery models.
• Drive the ideation, development, launch, and scaling of solutions that improve operational efficiency, customer satisfaction, cost optimization, capacity planning, and business performance at local, regional, and global levels.

Requirements

• 7+ years of experience managing operational processes, including SLA governance, queue and ticket management, customer support operations, and service delivery performance monitoring.
• Strong data analytical skills with the ability to collect, synthesize, interpret, and leverage data to support operational planning, decision-making, and continuous improvement initiatives.
• Strong understanding of business operations, industry practices, and domain-specific knowledge, with the ability to translate business requirements into scalable operational solutions.
• Experience identifying, implementing, and managing process improvements, automation opportunities, and operational efficiency initiatives using relevant tools and technologies.
• Strong stakeholder, client, and partner management skills, with the ability to build trusted relationships, influence decisions, manage expectations, and drive alignment across cross-functional teams.

Working as part of a high-performing, collaborative commercial team, the role of Account Optimization Manager will continually enhance the competitiveness and availability for sale of the product across an assigned portfolio of hotels to optimize overall performance.

Responsibilities:

• Renegotiate contracting conditions with our hotel suppliers, to maximize availability, offers, best available rates & loading with the maximum level of system expertise the commercial conditions.
• Apply specific actions on the product and give the right priorities always driven by the data provided on the company dashboards.
• Obtain new offers and extra availability directly loaded in the system by the supplier.
• Partner internally with the Contracting Manager to achieve a high-quality collaboration, sharing information, strategies and by driving high levels of efficiency.
• Proactively manage contact with assigned hotel suppliers daily.

We are seeking a dynamic and self-motivated Business Development Executive to join our team. This position offers the ability to maintain, develop relationships with key customers and manage the promotion and strategic sales. You will be responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.

Do you have a strong sales background and demonstrated sales success? If so, this may be the opportunity for you.

Responsibilities : -

• Responsible to achieve sales target and increase market share
• Actively prospect sales leads and secure potential new clients
• Develop and nurture strong client contacts and positive relationships with key accounts
• Ensure successful sales retention by proactively forging strong relationships with clients
• Manage a portfolio of assigned accounts to achieve success and retain existing customer
• Develop a strategic approach to provide solutions to customers

Job Requirements : -

• Minimum Degree in any disciplines
• Minimum 1 year of Sales Experience in any industry, preferably in logistics industries
• Experience and knowledge in Supply Chain Management will be an added advantage
• Ability to understand customers’ perspective and think win-win
• Excellent communication and interpersonal skills
• Good presentation skills and negotiation skills
• Team player, passionate and self-motivated and a results-driven approach
• Possess own vehicle is preferable

[Job ID: 1599941]

Responsibilities

• Manage monthly and yearly financial closing, including full general ledger reconciliations
• Prepare monthly and quarterly financial statements with variance analysis (excluding sales and inventory)
• Monitor and update cash flow, receivables ageing, and follow up on collections
• Maintain fixed asset registers and supporting financial schedules
• Reconcile inter-company accounts across entities on a monthly basis
• Review payments, journal entries, and GST returns; support annual tax filings
• Ensure compliance with group policies, statutory requirements, and audit standards
• Coordinate and respond to half-yearly and annual audits across entities
• Consolidate monthly results and forecasts at group level
• Prepare manual financial statements and manage corporate documentation with banks and company secretary
• Monitor business performance and report financial insights to management
• Coordinate monthly budget and business review meetings
• Develop business plans and support management through financial analysis and proposals
• Perform other ad-hoc duties as assigned

Requirements

• Minimum 7 years of relevant experience
• Strong working knowledge of financial reporting, consolidation, and audit processes
• Proficient in Microsoft Word and Excel
• Knowledge of SAP is an added advantage
• Strong written and verbal communication skills
• Demonstrated negotiation skills

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. no.: R1549767

EA License no.: 07C5771

Role Summary

This role is responsible for driving new business acquisition and expanding NNR Singapore’s market presence through strategic customer development.

The position is expected to independently identify, develop, and secure new business opportunities, including large and global accounts, while contributing to overall revenue and gross profit growth.

Key Responsibilities

2.1 New Business Development

• Identify and develop new business opportunities across target industries
• Build and manage a pipeline of strategic accounts, including large and global accounts
• Actively pursue new customer acquisition through direct engagement, networking, and market intelligence

2.2 Account Development

• Develop and execute account strategies for key prospects
• Engage decision-makers and multiple stakeholders within target organizations
• Lead commercial discussions including pricing, solution proposals, and negotiations

2.3 Revenue and Profit Responsibility

• Achieve assigned revenue and gross profit targets
• Drive sustainable and profitable business growth
• Ensure commercial viability of all new business secured

2.4 Internal Coordination

• Work closely with operations teams and overseas offices to deliver customer solutions
• Coordinate with internal stakeholders to ensure service quality and execution
• Support cross-border collaboration within the NNR network

2.5 Sales Management and Reporting

• Maintain an active and accurate sales pipeline
• Provide regular updates on sales activities, pipeline status, and forecasts
• Ensure proper documentation and visibility of business development activities

3. Key Performance Indicators (KPI)

Performance will be evaluated based on, but not limited to, the following:

• New customer acquisition (number and quality)
• New business gross profit contribution
• Pipeline development (value, quality, and conversion rate)
• Strategic account engagement (multi-level access and relationship depth)
• Achievement of assigned revenue and gross profit targets

Requirements

• Minimum 10 years of experience in the freight forwarding industry
• Minimum 10 years of sales / business development experience
• Proven track record in new business acquisition (hunter role) with measurable revenue / gross profit contribution
• Experience in acquiring and managing multinational or large regional accounts
• Strong ability to engage with senior decision-makers (C-level / regional stakeholders)
• Experience in cross-border logistics solutions and multi-country coordination
• Ability to develop and propose end-to-end logistics solutions
• Strong pipeline management and conversion capability
• Highly independent, self-driven, and results-oriented
• Ability to deliver tangible business results within the first 6–12 months
• Not limited to account servicing; must demonstrate a strong new business acquisition mindset

Job Highlights

Singapore grown Medical & Surgical Solutions SME

Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives.

We’re DuoMed, a home-grown leader in the design and supply of medical solutions. We aim to become a Singapore based global corporation providing accessible and innovative medical solutions.

As our high growth momentum continues, we're currently hiring for Sales Manager to join our expanding medical sales team in Singapore! The ideal candidate has at least 5 years of successful Medical Device and Medical Supply sales management experience (Wound Care is a plus!) We offer competitive remuneration package and good career progression opportunities.

In this role you will:

· Reporting to Managing Director.

· Prospect and establish new opportunities by managing sales pipeline and developing and delivering proposals to customers by illustrating DuoMed’s value proposition.

· Develop and design the solutions selling strategies for new business opportunities.

· Collaborate with all internal stakeholders to explore opportunities for sales of products from both current portfolio and sourcing model.

· Demonstrate use of advanced selling skills in the field, such as making good opening statements, connecting with the customer, collaborating with different business units within organization and creating the value proposition and closing.

· Maintain accurate and current records of proposals, opportunities, accounts, contacts, leads and actions for project pipelines.

· Confidence and tolerance to collaborate up, down, and sideways as needed.

· Build and sustain relationships with customers and ensure customer satisfaction and loyalty.

· Sell consultatively, detailing products, determine customer needs and requirements, and make recommendations to both prospects and customers of the various solutions DuoMed can offer their business.

· Monitor competitive activity and industry trends, fosters competitive solutions to meet sales goals.

· Timely submittal of forecasts, weekly reports, monthly highlights and other related reports of the market to Managing Director.

· Regular and proactive updating of management on any new developments in the marketplace for example: competitor behaviors, product issues, customer changes, wins or potential misses

· Maintain intensity, persistence and continually strive to increase market share.

Qualifications & Requirements

· Minimum a bachelor’s degree in any field.

· Minimum of 3 years in medical product management experience (Sales) and minimum of 1 years in sales team management.

· Strong understanding of the medical industry.

· Excellent communications and relationship development.

· Analytical and independent.

About DuoMed

Founded in 2014, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We research and design, manufacture, and supply medical solutions. Beginning April 2020, we become a HSA licenced and ISO13485 compliant manufacturer of medical devices & consumables.

We specialize in:

Woundcare solutions: Negative Pressure Wound Therapy (NPWT) Device & Advance Woundcare Dressings such as Duofoam Post-Op & Duoflex Border range.

Surgical solutions: including DuoMed OT Surgical Packs, Sanitizers, Masks, Gloves & etc.

We regret that only suitable candidates will be shortlisted for further discussion.

Lead end-to-end delivery of digital banking and enterprise applications, ensuring successful go-live across multiple countries and regulatory environments.

Manage large-scale program execution, including stakeholder coordination, vendor management, and cross-functional team collaboration across global locations.

Drive DevOps adoption by implementing CI/CD pipelines, automated deployment, and modern infrastructure practices across cloud and on-prem environments.

Oversee production support and incident management (MiM), ensuring high availability, system stability, and timely resolution of critical issues.

Deliver enterprise solutions in corporate banking, client onboarding, and digital platforms with a focus on compliance, audit readiness, and security standards.

Collaborate with business, technology, and vendor teams to design, build, and enhance scalable applications aligned with organizational goals.

Utilize cloud technologies (AWS/Azure) and modern tools (Docker, Kubernetes, Jenkins, Splunk, etc.) to optimize performance, monitoring, and deployment efficiency.

Lead end-to-end delivery of large-scale, multi-country payments and trade finance transformation programs across APAC, ensuring alignment with global strategy and regional regulatory requirements.

Own full program lifecycle including scope, budgeting (~$20M), timelines, risk management, and dependencies across complex, multi-geography environments.

Drive core banking and real-time payments platform implementations (ISO 20022, RTP/FAST), ensuring high availability, scalability, and seamless cross-border integration.

Manage and lead cross-functional teams across Technology, Architecture, Infrastructure, Security, Compliance, and Business, including global vendors and offshore/onshore delivery models.

Establish governance frameworks, executive reporting, and escalation processes to ensure delivery transparency, operational efficiency, and stakeholder alignment.

Oversee production stability through incident management (MiM), ensuring rapid triage, resolution, and continuous improvement for mission-critical systems.

Drive strategic initiatives including cloud transformation, infrastructure modernization, AI-driven automation, cost optimization, and regulatory compliance across enterprise platforms.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manages team members in the day-to-day performance of work, provides leadership and coaching.
• Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set.
• Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments.
• Identifies areas of improvement and to be able to introduce new structures and improved processes as required.
• Foster team discipline, communication and morale to strengthen teamwork within the team.
• Work with clients and execute service recovery actions resulting from service shortfall.
• Constantly update and reinforce the team on existing products, services and operational procedures.
• Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
• Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree
• Preferably with 3 years of relevant experience in handling contact centre cases in a call centre or service industry environment.
• Proven experience in managing teams, including monitoring performance, coaching, and providing feedback to improve service standards.
• Familiarity with government services and procedures is highly advantageous.
• Excellent problem-solving and decision-making skills, with the ability to handle escalated customer enquiries and complaints effectively.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a team to achieve service excellence.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.