Total 1,134 Customer Service job vacancies

1. JOB DESCRIPTION

Job Title

Customer Service Officer

Occupation

Customer Service Officer

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada Hair (Previously known as Leekaja Beauty Salon)

• Walking on Sunshine

• You Are My Sunshine

• Ministry of Scalp Therapy

• F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

- Communicate with customers, understand their needs and attend to their queries

- Handle and resolve customers’ feedbacks and concerns

- Ensure a wonderful salon experience for our customers to increase customer retention

- Handling phone enquiries with etiquette

- Serving light refreshments to customers and attending to their needs

- Schedule customers’ appointments and other ad-hoc duties as assigned

- Gather customer satisfaction levels and feedback on customer services for continuous improvement

- Provide feedback and ideas to improve operations and enhance customer experience

- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

- Well-groomed and maintain a professional self that suits our salon image.

- Good and precise communication skills

- Service oriented and passionate about serving customers

- Prior experience in the beauty line would be advantageous

- Prefer can start immediately

WHAT TO EXPECT :

- Training is provided

- Opportunity for career progression

- Staff Discounts

- Birthday Vouchers

- Annual Leave, Marriage and Compassionate leaves

- Good performance annual increment

- Referral incentive

2. SKILLS

Customer RetentionMicrosoft OfficeCustomer ExperienceInterpersonal SkillsInventoryMS OfficeMS WordGood Communication SkillsFreightCommunication SkillsExcelCustomer SatisfactionTeam PlayerCustomer ServiceCustomer ServicesCustomer Service Experience

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

Customer Service

Position Level

Non-executive

Minimum Years of Experience

1

Employment Type

Permanent, Full Time

Minimum Qualification Level

GCE 'O' Level

Monthly Salary Range (SGD)

$3,000 - 4,000

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

Kafka Cluster Management & Support

• Monitor, maintain, and optimise existing Kafka clusters to ensure high availability and performance
• Troubleshoot and resolve Kafka-related issues in production and non-production environments
• Perform regular health checks, capacity planning, and performance tuning of Kafka infrastructure
• Implement and maintain Kafka security configurations and access controls
• Support incident management and provide timely resolution for Kafka-related incidents

Development & Enhancement

• Develop and enhance Kafka-based applications using Java
• Design and implement Kafka producers, consumers, and stream processing applications
• Write clean, maintainable, and well-documented code following best practices
• Collaborate with development teams to integrate Kafka solutions into existing applications
• Conduct code reviews and ensure adherence to coding standards
• Implement monitoring and alerting solutions for Kafka applications

Continuous Improvement

• Identify opportunities for automation and process improvements
• Stay updated with latest Kafka features and industry best practices
• Contribute to technical documentation and knowledge sharing
• Participate in capacity planning and infrastructure scaling activities

Technical Skills

• Kafka Expertise: Strong hands-on experience with Apache/ Confluent Kafka, including:

• Kafka cluster setup, configuration, and administration & Kafka topics, partitions, replication, and consumer groups

  Kafka Connect and Kafka Streams

  Performance tuning and troubleshooting

• Java Development: Proficient in Java programming with:

• Strong understanding of Java fundamentals and object-oriented programming

  Experience with Kafka Java client libraries

  Knowledge of multithreading and concurrent programming

  Familiarity with build tools (Maven/Gradle)

• Additional Technical Knowledge:

• Experience with message serialisation formats (like, JSON)

  Understanding of distributed systems and microservices architecture

  Knowledge of monitoring tools (Prometheus, Grafana, or similar)

  Familiarity with version control systems (Git)

  Experience with CI/CD pipelines is a plus

Professional Experience

• Minimum 3-5 years of hands-on experience with Apache Kafka
• Proven track record in both development and support roles
• Experience in production support and incident management
• Background in maintaining mission-critical systems

1. JOB DESCRIPTION

Job Title

Senior Customer Service Officer

Occupation

Senior Customer Service Officer

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

We are hiring a Senior Customer Service Officer  to manage customer queries and complaints. CSO mainly handles all customer related concerns, and complaints. Address all needs of our customers and ensure an exceptional guest experience.

DUTIES & RESPONSIBILITIES : 

• Manage, mentor and coach the Customer Service team(all branches) with the team lead and other team members to achieve quality and productivity for optimal customer experience

• Continuously train and upskill existing and new Customer Service team, management team, stylists,and hair assistants to provide actionable feedback with meaningful career progression in the team.

• Recruit and structure the Customer Service team to ensure proper manpower support and thoughtful people’s management for sustainable development of the team

• Collaborate with the senior management team to share latest customer insights on the ground and provide suggestions on designing & curating the best user experience.

• Experienced customer service enthusiast – you’ve racked up at least 5 years of experience in bringing happiness to customers, with Customer Service team management experience. Experience in recruiting and building up a team with proper QA & training structure 

• Attend and welcome visitors and customers by providing good customers service and maintains customer records and monitor their appointment 

• Investigate and solve product and service complaints

• Follow the company procedures and regulations 

• Implement & improve customers retention and also to bring in more new customers

• Helps to maintain clean, hygiene and cozy environment

• Assist in other area, if needed from time to time

QUALIFICATIONS : 

• Must have 5-year proven working experience in customer service.

• Professional looking and well-groomed that best fits our salon image.

• Good and precise communication skills.

• Customer Service oriented and passionate about serving customers.

• Prior experience in the beauty line would be advantageous.

• Ability to stay calm and excellent in handling difficult customers.

• Comfortable using computers.

BENEFITS :

• Training for development is provided.

• Opportunity for career progression.

• Staff Discounts.

• Birthday Vouchers.

• Annual Leave, Marriage and Compassionate leaves.

• Good performance annual increment.

• Referral incentive.

2. SKILLS

Customer RetentionMicrosoft OfficeCustomer ExperienceInterpersonal SkillsInventoryMS OfficeMS WordGood Communication SkillsFreightCommunication SkillsExcelCustomer SatisfactionTeam PlayerCustomer ServiceCustomer ServicesCustomer Service Experience

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

Customer Service

Position Level

Executive

Minimum Years of Experience

5

Employment Type

Permanent, Full Time

Minimum Qualification Level

poly

Field of study

Hospitality services

Monthly Salary Range (SGD)

$5,500-$8000

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

Total Package: Up $2800+AWS

Working Days: 5.25 days per week (Office hours)

Location: Queenstown

We are seeking a customer-focused and professional Customer Service Associate to join our automotive call centre team. You will be the first point of contact, delivering a smooth and positive customer experience.

Job Description:

• Handle incoming calls, manage customer enquiries, and provide accurate information on products and services
• Route calls to the appropriate departments efficiently
• Serve as the first point of contact for bookings and appointments, ensuring a positive customer experience
• Explain vehicle warranty details, maintenance requirements, and key features clearly to customers

Requirements:

• Minimum GCE ‘O’ Level or equivalent
• Prior experience in customer service or call centre environment is highly advantageous

Location:Serangoon North
Working Days: 1pm-7pm [Mon-Fri]
Salary : $12-$15 per hour (Up to $1500 - $1800 per month)

Job Description

• Supervise primary school students in their homework guidance.

Requirements

• Minimum Polytechnic Diploma with two years of relevant experience.
• Possess primary school content knowledge for Homework Guidance.
• Able to teach will be a bonus

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Overall Job Objectives:

We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.

Core Responsibilities:

• Host and greet guests in a warm and friendly manner.

• Be well-versed with the outlet’s products and services and actively promote or upsell items when appropriate.

• Provide a high standard of service through attentive and engaging guest interaction.

• Adhere to all operational procedures and suggest improvements for service efficiency.

• Maintain proper grooming and represent the brand professionally.

• Understand and operate POS/ordering systems to ensure smooth service.

• Address guest concerns promptly and escalate issues to the immediate superior for quick resolution.

• Assist the Outlet In-Charge in promoting specific menu items or services.

Job Specifications:

• No prior experience required — fresh entrants are welcome to apply!

• With Good communication skills 

• Able to work independently and demonstrate positive energy.

• Friendly, outgoing, and dedicated to delivering outstanding customer service.

• Flexibility to work shifts, including weekends and public holidays, based on business needs.

Key Deliverables:

• Greet and host guests warmly while ensuring exceptional customer service and satisfaction.

• Be knowledgeable about the outlet’s products/services and assist in promoting and upselling them.

• Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively.

• Escalate guest issues to superiors promptly and suggest service improvements where possible.

• Represent the brand with professional grooming and positive interaction.

Benefits of the role:

• Monthly variable sales incentive

• Annual completion bonus of 1 month salary (For Full-time if applicable)

• Medical coverage (For Full-time if applicable)

• Group discount (Dining & Salon)

• T⁠raining & Career Growth

• Opportunity to cross-rain at Overseas Outlets

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

.

APPLY NOW!  

Job Title: Front of House Staff (Experienced)!

Weekday Rate: $15/hour
Weekend Rate: $18/hour
Department: Front-of-House - F&B Department

Work Schedule: Minimum 3 days/week, 20 hours/week minimum, up to 35 hours/week

Location:

• Sentosa (Gold) - DRIM Korean Steakhouse

• Orchard: DRIM Korean Steakhouse

• Orchard: MODU SamGyeTang

• Orchard: Kimchi Dining

• Orchard: Song Gye Ok Chicken BBQ

• Telok Ayer: Song Gye Ok Chicken BBQ

• Orchid Country Club: GOCHU Korean Dining 

Overall Job Objectives:

We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.

ADVANCEMENT CRITERIA: Promotion to Assistant BBQ Griller based on consistent performance, schedule regularity, advanced storytelling abilities, and demonstrated leadership with new team members. 

Core Responsibilities:

1. INITIAL TRAINING (Fresh Joiners)
- Begin with buzzer clearing and food runner duties
- Complete thorough menu learning and storytelling training
- Demonstrate comprehensive understanding of all menu items

2. STATION MANAGEMENT
- Manage entire station independently with minimal supervision
- Handle multiple tables simultaneously with efficiency
- Maintain high service standards throughout shift

3. SALES & CUSTOMER ENGAGEMENT
- Drive upselling through menu knowledge and recommendations
- Engage authentically with every customer at assigned station
- Tell compelling stories about dishes, ingredients, and Korean dining culture
- Create memorable dining experiences that encourage repeat visits

4. MENTORSHIP & TEAM DEVELOPMENT
- Buddy and train new entry-level servers
- Share menu knowledge and service techniques
- Model excellent customer engagement and professionalism

5. OPERATIONAL EXCELLENCE
- Maintain station organization and cleanliness
- Coordinate with kitchen and support staff effectively
- Handle customer concerns professionally and proactively 

Job Specifications:

• Minimum 1 year of relevant restaurant experience OR internal certification as a Server after successful completion of at least 3 months of employment.

• Good communication skills.

• Able to work independently and demonstrate professionalism.

• Friendly, outgoing, and committed to delivering outstanding customer service.

• Flexibility to work shifts, including weekends and public holidays, based on business needs.

• Candidates must be legally eligible to work in Singapore. Work visa sponsorship is not provided for this role.

Key Deliverables:

• Demonstrate full menu mastery, storytelling capability, and competency in buzzer clearing and food running before handling a station independently.

• Manage an assigned station efficiently with minimal supervision while maintaining high service standards and handling multiple tables seamlessly.

• Consistently drive sales by confidently recommending dishes, promoting add-ons, and delivering engaging menu storytelling that enhances the guest experience.

• Effectively mentor and train new servers by sharing best practices in service execution, menu knowledge, and customer engagement.

• Maintain station cleanliness and organization, coordinate smoothly with kitchen and support teams, and resolve customer concerns professionally to ensure a positive dining experience.

Benefits of the role:

• Monthly variable sales incentive

• Annual completion bonus of 1 month salary (For Full-time if applicable)

• Medical coverage (For Full-time if applicable)

• Group discount (Dining & Salon)

• T⁠raining & Career Growth

• Opportunity to cross-rain at Overseas Outlets

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

.

You may visit our website to learn more about us: https://initia.sg/

.

APPLY NOW! 

Job Description:

• In charge of performing quality assurance functions with regard to the product, process and maintain quality management system while ensuring compliance with all customers’ requirements
• Responsible for reviewing and revising quality procedures and quality control instructions
• Liaise with customers / vendors / suppliers on non-conformance activities, perform root cause analysis and determine effective corrective actions to reduce or eliminate the cost of poor quality
• In charge of performing internal audits to evaluate quality system, products, and processes
• In charge of performing vendors’ and on-site audits as required
• Drive down monthly Cost of Poor Quality/ scrap

Requirements:

• Degree in Mechanical / Aeronautical Engineering / other relevant disciplines
• Minimum 2 years of experience in Quality Management System and NADCAP

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• In charge of performing quality assurance functions with regard to the product, process and maintain quality management system while ensuring compliance with all customers’ requirements
• Responsible for reviewing and revising quality procedures and quality control instructions
• Liaise with customers / vendors / suppliers on non-conformance activities, perform root cause analysis and determine effective corrective actions to reduce or eliminate the cost of poor quality
• In charge of performing internal audits to evaluate quality system, products, and processes
• In charge of performing vendors’ and on-site audits as required
• Drive down monthly Cost of Poor Quality/ scrap

Requirements:

• Degree in Mechanical / Aeronautical Engineering / other relevant disciplines
• Minimum 2 years of experience in Quality Management System and NADCAP

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Responsible for managing key customer accounts and identifying new business opportunities,
• In charge of expanding the market share while developing and executing sales strategies
• In charge of forecasting sales and establishing revenue targets set by company
• Responsible for preparing and negotiating proposals, quotations, and agreements with customer
• Ensure timely delivery of services to and payment from customers
• Responsible for coordinating with different department to ensure support to customers

Job Requirement:

• Minimum Degree in Mechanical/Manufacturing/Aeronautical Engineering or equivalent.
• Minimum 3 years of working experience in sales in the aerospace or aviation industry
• Oversea Travelling required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

About the Role

We are looking for a detail-oriented and adaptable Office Admin Executive to support our daily office operations and HR shared services. This is a dynamic role where you will handle both administrative duties and HR processes, including employee records, insurance and training coordination.

What You’ll Do

1.     Office Administration

• Manage day-to-day office operations, supplies, and documentation

• Oversee stationery and pantry supplies (ordering, stocking, inventory)

• Process Purchase Requisitions (PR), Purchase Orders (PO), and manage invoices

• Coordinate with vendors and supervise office cleaning services

• Handle issuance and tracking of corporate apparel (e.g., T-shirts, jackets)

• Administer office access, passes, and locker assignments

• Support meetings, scheduling, and general coordination

2.     HR Shared Services

• Handle WICA claims and insurance administration

• Manage employee insurance enrolment, claims, and renewals

• Maintain and update employees’ claims and records

• Coordinate Long Service Awards (tracking eligibility, certificate printing, distribution)

• Ensure HR documentation is accurate and compliant

3.     Training Administration

• Manage course registrations and liaise with training providers

• Maintain training records and track completion

4.     Reporting & Documentation

• Prepare and maintain administrative and HR reports (e.g., training records, claims tracking)

• Ensure proper filing and documentation for audit and compliance purposes

• Any other duties as assigned.

What We’re Looking For

Qualifications, Skills & Attributes

• Min Diploma in Business Administration, HR, or related field

• Strong organizational skills with attention to detail

• Adaptable and able to thrive in a fast-paced environment

• Good communication and interpersonal skills

• Proactive, reliable, and hands-on

• Able to handle high-volume administrative tasks with accuracy

• Strong sense of responsibility and confidentiality

• Comfortable working with different stakeholders and vendors

• Proficient in Microsoft Office (especially Excel); HR system experience is a plus

Job Description:

• In charge of conducting and certify scheduled and unscheduled maintenance, repair, and testing of aircraft systems and components.
• Responsible for carrying out complex tasks such as engine servicing and component replacement, troubleshooting defects, and maintaining production equipment.
• In charge of performing detailed inspections of aircraft structures, landing gear, engines, and other critical systems.
• In charge of leading and supervising teams of technicians to complete maintenance tasks efficiently.
• Responsible in promoting and upholding a culture of safety among maintenance teams and ensure all activities comply with quality standards.
• Maintain detailed and accurate records of all maintenance activities and certifications.
• Ensure all work is performed in accordance with regulations from the Civil Aviation Authority (CAA) and the Original Equipment Manufacturer (OEM).

Job Requirement:

• Minimum Degree in Mechanical/Manufacturing/Aeronautical Engineering or equivalent.
• Minimum 3 years of working experience in MRO industry
• Knowledge of special processes such as Weldng (TIG/EBW), Thermal Spray, Heat Treatment, Machining will be advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Processing invoices (AP/AR), reconciling bank statements, managing petty cash, and preparing expense reports.
• Data entry, filing, managing office supplies, drafting correspondence, and answering queries.
• Supporting HR, coordinating logistics, and maintaining staff/office contracts.

Job Requirement:

• Minimum Diploma and above
• Minimum 2 years of working experience in Admin and SAP

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Oversees daily manufacturing, production, and service activities to ensure compliance with API specification and safety standards.
• Manage staff, optimize processes, handle logistics, and control budgets to meet customer requirements and improve efficiency.
• Monitor daily operations, manage inventory, and optimize workflows to reduce costs.
• Ensure strict adherence to safety regulations and lead emergency responses.
• Supervise, train, and develop technical teams and staff.
• Liaise with clients and vendors to fulfill requirements and manage supply chain.

Requirements:

• Min Degree in Mechanical/ Manufacturing/ Industrial/ Precision Engineering, or equivalent.
• Minimum 5 years of experience in Oil and Gas Machining
• Knowledge of API standards and manufacturing processes

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900