Overview / Brief
Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.
As a Trade Support Analyst for the Cotton Platform, you will be a part of the Global SBS Commercial Service Line Team. Reporting to SBS Commodity Management Operation Manager, this rôle is responsible for providing operational support for the Domestic & International Supply Chain in various scopes including contract management, master data management, commercial invoicing, cash management, stock data reconciliation & declaration, and client service management. This rôle needs to provide support to the Cotton Platform for various markets, mainly Australia, and other important markets (China, etc).
Main Responsibilities:
Contract Management:
Perform daily trade capture and system entry
Perform daily trade confirmation, monitoring, and reconciliation (completeness/coherence check)
Perform daily contract document reception/issuing, monitoring, and signature
Issue contracts after trades are validated and verify accuracy between contracts issued/received in database; recognize discrepancies and communicate with the trading desk
Perform daily price fixation and input in the Front Office System
Perform daily price fixation note management
Conduct regular contract updates in the Front Office System
Invoicing and Cash Management:
Handle the daily goods’ invoices issuance
Handle the daily booking for the secondary costs’ invoices
Handle the daily payment request issuance
Handle the daily cash collection monitoring by ensuring timely payment of the goods, based on the customers’ orders and forecast, safety stock levels (per customer and/or product)
Monitor the daily cash collection monitoring, including checking the invoices (matched or not), reporting cash (received or not)
Update the data in the Front Office System
Stock Data Management:
Handle the stock insurance declaration
Upload the daily/weekly warehouse report in the Front Office System
Perform stock reconciliation against warehouse receipts
Maintain/Match cotton batch attributes in Cotton Receiving System (CRS)
Maintain and update the specific data delivery in the system, ensuring accuracy of delivery details and preferences
Manage individual requirements and order history records
Client Service Management:
Act as the key point of contact on any of the Client’s orders, ensuring proactive and professional communication
Manage administrative counterparty requests such as payment status, contracts & invoices documents, account statements reconciliation, etc
Address clients’ inquiries and provide order status updates, shipping details, and documentation support
Record clients’ claims/complaints and provide feedback after identifying resolution
Build and maintain strong relationships with customers, ensuring high standards and satisfaction levels
Export documents Management
Export documents preparation and issuance
Export documents checking and validation
Export documents Dispatch, status update and filling
Experiences:
At least 3-5 years of relevant working experiences in customer service, order management, supply chain or logistics in a B2B working environment
Highly proficient with Microsoft Excel
Experience in systems (SAP, trading systems, payment system, etc) is a plus
Ability to work in a fast-paced environment and handle a huge volume of requests
Ability to prioritize multiple tasks, meet deadlines and propose solutions
Ability to work independently and commit OT when required
With a financial background are preferred
Other Soft-skills:
Good business acumen and commercial awareness
Strong analytical skills with a keen eye for details
Independent self-starter who takes initiative, and has a proactive attitude toward problems and issues
Good communication and interpersonal skills
Deliver high performance under tight deadline in a high-pressure environment
Languages:
English (Fluent)
Mandarin (Fluent)
Additional language in ASEAN is an added advantage
Academics:
Degree in Business/Accounting/Supply Chain/Logistics or related field of study
Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards
Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.
Sustainability
Sustainable value is at the heart of our purpose as a company
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.
