You will be expected to:
- Account Management & Governance: Serve as the dedicated point of contact for strategic accounts, managing end-to-end program onboarding and resolving critical operational escalations.
- SOP & Compliance Alignment: Translate complex client quality protocols and compliance standards into robust internal Standard Operating Procedures (SOPs) for global execution.
- Performance & SLA Tracking: Monitor account-specific KPIs, safeguard operational delivery, and ensure all services align with contractual Service Level Agreements (SLAs).
- Technical Quality Assurance: Facilitate report validation processes and coordinate with Technical and Coordination teams to calibrate inspector resources according to client requirements.
- Data Analytics & Business Reviews: Leverage supply chain data to generate high-impact weekly/monthly performance metrics and deliver actionable insights for client business reviews.
