Total 844 job vacancies in D26 Upper Thomson, Springleaf

Our client is a global technology leader known for its innovative digital products, data-driven culture, and large-scale consumer platforms used by millions worldwide. They are seeking an experienced Marketing Manager to drive product adoption, customer engagement, and strategic growth initiatives across regional markets.

This is a fixed-term contract, ending on 5 February 2027.

Responsibilities

• Develop and execute product marketing and go-to-market strategies to drive user acquisition, engagement, retention, and product adoption.
• Partner with cross-functional teams including Product, Sales, Operations, Analytics, and Regional Marketing to align business objectives and marketing priorities.
• Act as the subject matter expert for assigned products and features, providing market insights, competitive analysis, and customer feedback to influence product development.
• Define product positioning, value propositions, messaging frameworks, and content strategies across multiple marketing channels.
• Lead medium to large-scale integrated marketing campaigns, measuring performance and optimizing outcomes through data-driven insights.
• Conduct market research and customer analysis to identify growth opportunities, user needs, and emerging industry trends.
• Develop and track key business and marketing metrics to evaluate campaign effectiveness, product performance, and market opportunities.
• Advocate for customer needs and user experience improvements by partnering closely with product and research teams.

Requirements

• 7 years of experience in Product Marketing, Lifecycle Marketing, Growth Marketing, Go-to-Market Strategy, technology, digital, internet, or consumer product environments.
• Demonstrated expertise in customer lifecycle marketing, CRM, retention strategies, and churn prevention, with experience managing end-to-end customer engagement initiatives.
• Strong stakeholder management and influencing skills, with the ability to align and drive decisions across cross-functional teams, senior leadership, and global stakeholders.
• Proven experience managing complex projects and coordinating multiple workstreams across regions, time zones, and diverse functional teams.
• Strong analytical and strategic thinking abilities, with experience leveraging data and customer insights to drive business decisions, optimize marketing performance, and prioritize competing initiatives.
• Excellent communication, storytelling, campaign management, and product positioning skills, with the ability to develop compelling messaging and marketing strategies.
• Ability to navigate ambiguity, balance competing business priorities, and make effective trade-offs in a fast-paced, resource-constrained environment while delivering results within tight deadlines.
• Proven track record of leading cross-functional collaboration and executing integrated marketing programs that drive customer engagement, product adoption, retention, and business growth.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. 

Who are we looking for?

• Candidate must possess at least the GCE ‘N’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated toexceed expectations.
• Proficient in MS Office applications with excellent keyboardskills.
• Possesses good telephone manners with clear speaking voice.
• Comfortable working with computers and multiple systems. 
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operationalprecision—positions it as a key partner for companies targeting tangibleoutcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

The Senior Logistics & Operations Development Manager will play a key role in supporting the operational development and market growth of the company’s logistics and technical-related service offerings.

This position requires a highly experienced individual capable of managing operational logistics frameworks while supporting business development and marketing initiatives in a startup environment.

Key responsibilities include:

• Develop and implement operational frameworks for logistics and fulfilment activities.

• Support business development initiatives through operational planning and logistics capability development.

• Assist in operational marketing initiatives related to logistics and service deployment.

• Coordinate operational resources for logistics operations including fulfilment, sorting, delivery, and distribution activities.

• Support engineering-related business opportunities by bridging technical understanding with operational logistics execution.

• Work closely with management to identify opportunities for operational expansion and service deployment.

• Establish operational SOPs and systems to support scalable logistics operations.

• Liaise with vendors, operational partners, and stakeholders to ensure smooth deployment of logistics activities.

• Support startup growth initiatives including new service rollout and operational structuring.
  

  Preferred Competencies

  Logistics operations development

  Fulfilment & distribution planning

  Operational marketing support

  Technical business development

  Startup operations scaling

  Process design & SOP implementation

Kingsmen is a leading communication design and production group focused on creating unique unparalleled experiences. Established in 1976, the Group has a network of offices and full-service facilities serving global clients in Exhibitions & Thematic, Retail & Corporate Interiors, Research & Design, Experiential Marketing and Location Based Entertainment.

We are looking for a talented storyteller to further strengthen Kingsmen’s branding efforts globally. This role provides communication support for the Group across its keys markets. In this role, you will provide support for all internal and external communications activities for Kingsmen. From planning to execution and administrative duties, this role is vital in ensuring key messages and consistent content are distributed through various channels within the Group. This role offers a well-rounded experience in multiple areas of corporate communications and gives good insight into the function of communications in a globally recognised organisation.

A Day in the Life

• Together with the Manager of Corporate Communications, manage branding and publicity for Kingsmen.
• Develop and produce corporate communications collaterals including but not limited to newsletters, Annual Report, EDMs, press releases, web content, presentation slides etc.
• Manage onsite branding content & signage within Kingsmen HQ
• Curate multimedia content (e.g., animation, video clips, etc) for social media and website.
• Plan, coordinate and execute internal and external corporate events, working closely with multiple departments and regional teams.
• Manage and coordinate other stakeholder visits.
• Contribute and assist with Kingsmen’s CSR efforts
• Support external communication branding initiatives.

Who we are looking for

• Diploma/Degree in Mass Communications, Public Relations, English or equivalent
• 2 years of copywriting experience
• 2 years of social media experience
• Excellent writing and grammar skills with a strong attention to detail, and appreciation for clever one-liners
• Strong organizational skills with the ability to multi-task and deliver projects concurrently and under tight deadlines
• Exuberant personality; one who is a dynamic team player - meticulous and independent

Salary will commensurate with candidate's working experience and qualifications.

Description:

• Report directly to the Finance Director and Finance Manager.
• Generate, send invoices, and collect out-of-pocket payments.
• Ensure prompt and consistent follow-up with clients on payments.
• Assist in answering client inquiries on out-of-pocket payments for services provided by the organization by providing factual and accurate information.  
• Ensure prompt, accurate issuing of invoices and accuracy in the collection of receivables.
• Validate billed attendances against timesheets to prevent overbilling
• Communicate clearly and appropriately with clients and team members.
• Any other duties assigned.

Requirements:

•  Prior experience in invoicing and collecting payments would be advantageous.
•  Proficiency in Microsoft Office Suite applications.
•  Good command of English (Written & verbal).
•  Minimum 3 months commitment, 5 days per week (9am to 630pm), Saturdays may be required.
•  Possibility extension or transitioning to a full-time position in the future.
• Only Singaporeans.

About Us

We are a growing, boutique business operating with a lean and efficient small team. We believe in autonomy, flat hierarchies, and getting things done without corporate red tape.

Currently, our accounts and administration are managed via MS Excel. As we scale, we are looking for a reliable, self-motivated Accounts & Admin Executive to take full ownership of our backend. If you have the expertise and wish to help us transition and set up a modern cloud accounting system, we are fully supportive and welcome your initiative!

Job Responsibilities

You will be the backbone of our daily operations, managing both financial records and general office administration.

1. Finance & Accounting (Excel-Based / System Migration) 

• Maintain and manage day-to-day bookkeeping, accounts payable (AP), and accounts receivable (AR) using MS Excel.
•  Prepare and process invoices, quotations, purchase orders, and supplier payments.
•  Perform monthly bank reconciliations and monitor cash flow.
•  Prepare monthly financial statements (P&L, Balance Sheet) for management review.
•  Handle quarterly GST submission and coordinate year-end tax filings with our external corporate secretary/auditor.
•  Manage staff claims, expense reimbursements, and monthly payroll processing (including CPF submissions).
•  Bonus Project: Evaluate, propose, and spearhead the setup/migration of our current Excel records into a proper accounting software (e.g., Xero/QuickBooks) if deemed beneficial.

2. Office Administration & Operations

• Maintain proper digital and physical filing systems to ensure data compliance.
•  Manage office inventory, corporate insurance renewals, and pantry/stationery supplies.
•  Handle incoming corporate emails, mail, and phone inquiries.
•  Liaise with external vendors, landlords, and government agencies (BCA, MOM, IRAS, etc.) when required.
•  Provide ad-hoc administrative support to the founders/directors to ensure smooth daily operations.

Job Requirements

• Experience: Minimum 2–3 years of hands-on experience handling full sets of accounts and office administration, preferably in a local Singapore SME.
• Technical Skills: Advanced proficiency in MS Excel (formulas, data management) is a must.
• System Knowledge (Optional but highly valued): Experience with cloud accounting software (e.g., Xero, QuickBooks) and the ability to set up/implement a new system from scratch.
•  Qualifications: Diploma in Accounting, LCCI, ACCA, or equivalent.
•  Mindset: A true self-starter. Because this is a solo admin/accounts role, you must be comfortable working independently and managing your own timeline.
•  Attributes: High level of integrity, meticulous attention to detail, and a resourceful "can-do" attitude.

What We Offer

•  Project Ownership: Opportunity to make a tangible impact by streamlining our processes and setting up systems from the ground up.
•  Ultimate Autonomy: No micromanagement. You own the backend processes and structure your own day.
•  Stable & Casual Environment: Enjoy a stress-free, quiet, and friendly office dynamic without corporate politics. (Hybrid work arrangement )

What We Offer

•  Ultimate Autonomy: No micromanagement. You own the processes and structure your own day.
•  Stable & Casual Environment: Enjoy a stress-free, quiet, and friendly office dynamic without corporate politics.
•  Standard annual leave, medical benefits, and public holidays off.

Overview

Banyan Group is an independent, global hospitality company with purpose. We pride itself on its pioneering spirit, design-led experiences and commitment to responsible stewardship. Its extensive portfolio spans 100 hotels and resorts, more than 140 spas and galleries, and 20 plus branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme withBanyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Academy. We are committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

Job Responsibilities

·       Quarterly consolidation of Banyan Group accounts and related financial and management reporting.

·       To ensure subsidiaries consistency in reporting and adhering to accounting standards.

·       Project to improve processes in preparation of schedules.

·       Preparation of investment holding entities' quarterly accounts.

Requirements

·       Degree in Accountancy or equivalent professional qualifications (ACCA)

·       Minimum 2 years of consolidation experience or audit experience.

·       Sound knowledge in Singapore Financial Reporting Standards and accounting in relation to group consolidation.

·       Able to understand and apply accounting standards best suitable to the business model of the company.

·       Consolidation software experience such as Tagetik is preferred.

Job Title: M365 / Exchange OnlineEngineer
Monthly Salary: $8,000 – $10,500 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Administer and support Exchange Online environment including mail flow, transport rules, and hygiene
• Manage shared mailboxes, distribution groups, resource mailboxes, and room mailboxes
• Configure and maintain retention policies, litigation hold, and compliance features
• Administer email journaling for archiving and legal compliance requirements
• Troubleshoot mail flow issues, delivery failures, and transport delays
• Manage SMTP relay and connector configurations
• Support hybrid Exchange configurations with on-premises infrastructure
• Implement and maintain email security policies (anti-phishing, anti-malware, safe links/attachments)
• Coordinate with security team on email threat investigations
• Generate executive reports on email usage and security posture
• Manage mailbox migrations from on-premises to Exchange Online
• Maintain documentation of email environment and standard operating procedures

Job Requirements

• Bachelor's Degree in Information Technology or related field
• Minimum 5 years of experience with Exchange Server and Exchange Online
• Strong understanding of SMTP, DNS (MX, SPF, DKIM, DMARC), and email routing
• Experience with email security platforms (Proofpoint, Mimecast, or similar)
• Proficiency in PowerShell for Exchange Online management
• Microsoft 365 Certified: Messaging Administrator Associate preferred
• Experience with hybrid Exchange deployments and migration tools
• Basic understanding of ITIL principles
• Ability to communicate technical issues to non-technical stakeholders
• Singaporeans and PRs are encouraged to apply.

We are seeking this position to start immediately.

Reporting to: Vice Principal (Curriculum)

Our School Ethos:

SJI International is a co-educational Lasallian Catholic school in Singapore offering a holistic, values-driven international education to adiverse community of all faiths. Rooted in our mission of character education,we equip students to be compassionate and responsible global citizens guided bythe core values of Faith, Service, Community, Excellence, and Respect. We are committed to fostering an environment where students Learn, Inspire, and Serve.

Child Safeguarding Statement

Aligned with the recommendations of the International Taskforce on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. We are committed to safeguarding and promoting the welfare of students in its care. As an employer,the school expects all staff and volunteers to share this commitment. All post holders are appointed subject to satisfactory Criminal Records Checks, Social Media Checks, Civil Litigation Checks, Global Sanctions Checks, and Reference Checks with past employers. All long-listed candidates are also required to complete and sign an Information and Declaration Form, which includes a declaration of any previous disciplinary issues or criminal convictions.

Primary Responsibility:

To collaborate effectively with the Teachers and Coordinators in a department in order to provide students with stimulating, challenging and enjoyable learning in the classroom in the absence of the regular teacher, and to offer them the encouragement they need to thrive at SJI International. Although we are particularly seeking a relief-teacher who will be able to support our Physical Education programme, we are interested in all disciplines(English, Mathematics, Science, Physical Education, Humanities).

Specific Responsibilities:

Teaching and learning

●     To effectively plan cover lessons to achieve desired objectives (for planned absences)

●     To teach a pre-planned cover lesson to achieve desired objectives (for unplanned absences)

●      Identify and adopt the most effective active, creative teaching approaches for SJI International students in line with current best practice and the ethos of our school

●     Work collaboratively with other members of the Faculty to maintain the curricular progress of students, providing as ‘normal’ a learning environment for the students as possible

●     Create a stimulating learning environment

●     Teach across the age and ability ranges from Foundation IGCSE (Grades 7 & 8)through to IGCSE (Grades 9 & 10) as appropriate to qualifications and experience

●     Adopt strategies and monitor teaching and learning activities to support individuals with SEN/ESL in line with school and faculty policy

●     Ensure compliance with all rules regarding health and safety in the classroom

●     Set and mark homework regularly in line with school and faculty policy for the period of the relief teaching

Recordingand assessment

●     Collect and record assessment data where requested to do so

●     Feedback to the teacher or HoD the progress of the students during the period of relief related to the achievement or otherwise of the stated objectives

●     Reportany behavioural issues to the relevant HoD / coordinator

Standards and quality assurance

●     Support the aims and ethos of SJI International as a Catholic, Lasallian school

●     Set a good example in terms of dress, punctuality and attendance

●     Uphold the school's behaviour code and uniform regulations

Other duties and responsibilities

This is essentially a generic Job Specification for Relief Teachers.Relief teachers may be requested to cover a form tutor period on occasion for which additional recompense is paid.

Position requirements: Knowledge and Experience

●     Tertiary qualification in the relevant subject

●     Recognised teaching qualification

●     Licensed with Singapore’s Ministry of Education (if not currently held, the school willapply for this on your behalf)

●     Effective classroom teaching skills

●     Effective behaviour management

●     The ability to work constructively with a wide range of people

●     The ability to be flexible and react positively to unscheduled changes, thinking on your feet

Child Protection

All relief teachers are required to complete our Information and Declaration Form as well as submit police checks where appropriate

Only Singaporeans or PRs who reside in Singapore need apply.

We regret that only shortlistedcandidates will be notified.

Responsibilities:

• Responsible for all aspects of quantity surveyor works i.e. tendering, quantity take-off, budget, price comparison, preparation of contracts / PO for sub-contractors, consultants and suppliers
• Call quotations, procurements and sourcing for new suppliers / sub-contractors
• Responsible for follow-up on claims certification, variations and settlement of final accounts with clients and sub-contractors
• Responsbile for preparation of warranties, submission of OMM and as-built drawings from Consultants, Specialist sub-contractors and suppliers to clients

Requirements:

• Degree in QS Studies or Buildings
• Minimum 2 years working experience with building contracts knowledge
• Possess initiative and be able to work independently
• Must have good communication skills, both written and spoken
• Reports to Director

Our client is a leading global technology company at the forefront of artificial intelligence, digital innovation, and large-scale platform development. As part of its continued investment in AI transformation, the organization is seeking a Technical Program Manager who can bridge business needs and technology execution, driving the adoption of AI-powered solutions across regional teams.

This is a 1-year contract.

Overview

The Technical Program Manager will lead AI transformation initiatives across APAC business teams, helping to identify opportunities where AI can improve productivity, streamline workflows, and enhance decision-making.

Responsibilities

• Lead end-to-end AI transformation programs from requirements gathering through implementation and adoption.
• Partner with business teams to identify workflow challenges and opportunities for AI-driven improvements.
• Translate business requirements into clear technical specifications and actionable program plans.
• Collaborate with Product and Engineering teams on feature prioritization, enhancements, bug resolution, and roadmap alignment.
• Drive change management, user enablement, and adoption of AI-powered tools and workflows.
• Establish feedback loops, monitor adoption metrics, and identify opportunities for continuous improvement.
• Serve as the primary APAC point of contact for AI transformation initiatives and stakeholder management.

Requirements

• 2+ years of experience in Technical Program Management, Program Management, or a related role leading cross-functional initiatives.
• Experience leading AI, automation, digital transformation, or process improvement initiatives, preferably for non-engineering teams
• Familiarity with AI technologies, including LLMs, workflow automation, AI productivity tools, or related solutions.
• Proven experience driving strategic programs from planning through execution and adoption.
• Strong understanding of product development processes, including requirements gathering, roadmap discussions, feature prioritization, and bug management.
• Ability to identify adoption barriers and distinguish between process, user, and product-related challenges.
• Excellent stakeholder management and communication skills with both technical and non-technical audiences.
• Experience working across APAC markets and geographically distributed teams is preferred.

Job ID: 1632537

Job Summary:

Drive business growth in the refrigeration sector by developing markets, building partnerships, and delivering customer-centric solutions.

Responsibilities:

• Identify and develop new business opportunities and build a strong sales pipeline within the refrigeration sector.
• Analyze market trends, customer needs, and industry developments to uncover growth opportunities.
• Collaborate with regional and global teams to generate leads and strengthen market penetration.
• Establish and maintain strategic partnerships with key stakeholders including owners, consultants, and contractors.
• Engage key customers to understand requirements and lead solution development aligned to their needs.
• Coordinate cross-functional teams to deliver tailored proposals for complex customer projects.
• Plan and execute marketing initiatives such as trade shows, seminars, and promotional activities.
• Strengthen team capability in leveraging full product portfolios and application knowledge to influence specifications.
• Build and maintain long-term relationships with industry leaders and decision-makers.

Requirements:

• Minimum 5 years of experience in business development or a similar role within an international manufacturing environment.
• Strong understanding of cooling systems and refrigeration market dynamics, including key stakeholders and project cycles.
• Proven ability to identify and penetrate target customer accounts.
• Ability to influence cross-functional teams without direct reporting authority.
• Experience working with international customers and diverse markets.
• Strong business acumen with excellent analytical and market assessment skills.
• Demonstrated initiative, resourcefulness, and responsiveness in a fast-paced environment.
• Excellent organizational, communication, and coordination skills.
• Strong problem-solving skills with the ability to manage complex situations and multiple options.
• Ability to interpret complex business documents and present insights effectively to diverse audiences.
• Effective negotiation and stakeholder management skills across multiple levels.
• Advanced analytical and quantitative skills with experience in strategic planning within a matrix organization.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Yang Soon Meng

EA Personnel Reg. no.:R25157469

EA License no.: 07C5771

#SCR-william-yang

SPACElogicis a young & dynamic organisation that specialises in interiors, permanentexhibits & displays, signage & environmental graphics and event &exhibition projects. Our key clients include Maybank, DBS, UOB, RestaurantBrands International (parent brand of Burger King, Popeyes), Total Energies,Mandai Bird Paradise, etc.

Weare looking for a committed, highly motivated & creative professional tojoin us for the following position.

Senior Designer (Commercial Interior)

Responsibilities:

• Lead the creative process to develop creative and innovative design concepts that align with the client’s requirements and project goals.
• Understand the customer’s needs and the needs of the people using the space to develop design concepts in consultation with HQ.
• Create “mood boards” to sample design vision.
• Produce design concepts, layout plans and 3D renderings for tenders as allocated by Team Lead/CD in HQ.
• Present design concepts through digital presentations to the working team (HQ), and selected clients.
• Develop awarded designs to final client approval/sign-off.
• Choose the most appropriate materials for the design and budget.
• Oversee the preparation of detailed design drawings, specifications and documentation that are required for construction and installation.
• Coordinate, as needed, with other project teams such as QS and PM to align on budget and project objectives.
• Manage several design projects simultaneously.
• To support other offices, as needed, with design services.
• Keep up with trends and innovations by staying updated on the latest design trends, materials, technologies.
• To eventually manage a team of designers locally as the team expands.
• Conduct site visits and researches ideas and materials.
• Inspect design after completion to determine whether objectives have been met.

Requirements:

• Degree or equivalent with significant experience in managing a range of design disciplines and design projects of varying scales.
• Skilled communicator who is able to communicate information effectively to a variety of individuals.
• At least 7 years of relevant experience with minimum of 3 years in a senior position.
• Knowledge of productions.
• Knowledge of 3D MAX, Auto-cad or similar programs.
• Independent, positive attitude & a strong sense of responsibility.

Company Overview

Aber Care is a recruitment agency connecting skilled professionals with career opportunities in healthcare and early childhood education. We support hospitals, nursing homes, preschools, and senior care centers by placing nurses, aides, educators, and caregivers.

Job Summary

Join a healthcare agency as an HR Intern to support recruitment and HR administrative tasks, focusing on healthcare personnel and social media recruitment campaigns.

Responsibilities

• Prepare and maintain accurate HR administrative documents to support daily operations
• Assist in coordinating recruitment activities for healthcare personnel to meet staffing needs
• Develop and manage social media campaigns to attract qualified healthcare candidates
• Complete basic documentation tasks to ensure compliance and record accuracy
• Communicate effectively with team members and candidates to facilitate recruitment processes
• Work independently to manage assigned HR tasks and meet deadlines
• Utilize MS Office applications to create reports, presentations, and track recruitment data

Preferred competencies and qualifications

• Good communication and interpersonal skills to engage with candidates and colleagues
• Proficiency in MS Office to support documentation and reporting tasks
• Ability to work independently and manage time effectively
• Willingness to learn and adapt through provided training

Other Information

Minimum 6-month contract starting May 2026
Training will be provided
Candidates with no prior experience are welcome to apply
Interested applicants please email your detailed resume to mycareer@abercare.sg .

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA | Registration No. R24119504

About the Role

As the operational lead for the reception function,you will oversee the day-to-day running of the reception desk, manage andsupport the reception team, maintain high service standards acrossmember-facing areas, as well as oversee the Club’s boutique 7-room hoteloperation. You will be a visible and approachable presence within the Club,ensuring members and guests consistently receive warm, efficient and personalizedservice. Embedded within the front desk team, this role works closely alongsidecolleagues while providing leadership in areas of training, service standardsand operational compliance.

Key Responsibilities

1.Reception Operations & Member Services

·       Lead and support thedaily operations of the reception desk, including member and guest check-in,inquiries, telephone and email correspondence, and access management.

·       Deliver a warm,professional and efficient member experience while handling feedback,complaints and escalations calmly and effectively.

·       Ensure the receptionarea is consistently well-presented, organised and fully operational, whilesupporting operational coverage during peak periods and rostered shifts.

·       Identify andimplement areas if improvement in the member experience across the memberjourney, including in common areas and hotel facilities.

2.Team Leadership & Performance

·       Supervise, train andsupport the reception team to ensure consistent service standards, operationalcompliance and professionalism across all shifts.

·       Coordinateonboarding, coaching, SOP management and ongoing skills development forfront-of-house staff.

·       Manage staffscheduling, attendance, presentation and daily task allocation, while servingas the first escalation point for operational or team-related matters andreporting key issues to the AGM.

3.Common Area Oversight

·       Take ownership of thedaily presentation, cleanliness, and operational readiness of all member-facingcommon areas, including reception, gym, toilets, and changing rooms.

·       Conduct regular dailyand weekly walkthroughs to identify and rectify deficiencies, recording findingsand actions taken.

·       Liaise with cleaningcontractors, facilities staff, and department heads to resolve issues promptly.

·       Monitor consumablestock levels (toiletries, towels, stationery, signage) and raise purchaserequests in a timely manner.

·       Ensure health,safety, and hygiene compliance across all supervised areas in line with clubpolicies and applicable regulations.

·       Flag and escalatecapital or structural issues to the AGM with supporting documentation.

4.Hotel Operations Oversight

·       Manage end-to-endhotel room operations for the Club's 7-room accommodation facility, includingreservations, check-in, check-out, billing, and room allocation.

·       Coordinate withhousekeeping and maintenance to ensure room readiness, cleanliness, and timelyturnaround between stays.

·       Serve as the primarycontact for hotel guests throughout their stay, ensuring a high-quality,personalised experience consistent with the Club's standards.

·       Maintain and updatethe property management system (currently Cloudbeds), manage availabilitycalendars and rate parity across OTA channels (Expedia, Agoda, andBooking.com), as well as liaise with the finance team on billing and invoicing.

·       Monitor roomcondition, flag maintenance issues, and follow up on resolution within agreedtimeframes.

·       Develop and maintainhotel SOPs, welcome materials, and guest communication templates.

·       Report on teamperformance, incidents, and operational issues to the AGM on a regular basis.

5.Kids Club Programme

·       Drive the planning, and execution of engaging children’s clubprogramming and activities for our Kid’s Club.

·       Oversee staffing requirements for children’s programs.

·       Collaborate across departments to deliver innovative, age-appropriateevents, workshops, and recreational initiatives that strengthen memberengagement and satisfaction.