Total 10 job vacancies in Clark Freeport, Angeles

• Managing Team Performance: Improve team performance on 1st Party Collections KPIs through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities
  • Accomplish weekly deliverables, such as:
    • Coaching compliance inclusive of RCAs and action Plans.
    • Weekly Audit requirement and call scrubbings
    • Team attendance infractions insights thru internal Sutherland attendance tool
    • Provide ideas that can help the client improve their product, business, processes and/or policies
    • Present Team Performance to Clients in as needed basis
       
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
  • Set up accountability discussions on attendance and performance challenges
  • Report potential red flag on employee retention and partner with Operations Manager on stay interviews
  • Keep employees in the loop for any internal and external updates
  • Have Team participate on Site and Program employee engagement activities
  • Come up with Team level mini engagement activities to hype morale

This position is responsible for the smooth and efficient daily operation of the Spa, providing safe and optimum level of service to guests. The Spa Therapist mixes all treatment preparations as per instructed and ensure proper usage of products in treatments performed.   

Spa Operation 

• Maintain thorough knowledge of products for each treatment/therapy and to perform quality massage therapies and body treatments as prescribed in Standard Training Manual. 
• Maintain cleanliness and report deficiencies of any spa equipment with service function at all times. 
• Ensures therapist administration is completed at the end of each day (guest records, stock lists and updates of the logbook). 
• Monitors status of all equipment and notify the supervisor if there are any maintenance or repair needs. Promptly records equipment issues in the logbook i.e. fixtures missing, etc, and notify the maintenance personnel. 
• Ensures effective liaison between spa therapists and receptionists. 
• Restocks professional products in designated treatment room by completing the stock order sheet to ensure that the rooms are fully stocked at all times. 
• Ensure that equipment & facilities are in peak sanitary condition at all times. 
• Ensure that inventory of all spa amenities and toiletries are well stocked at all times. 
• Prepare products and treatment rooms according to specified guidelines and bookings.  
• To create the first positive impression to the guest by greeting them in warm welcoming manner by name addressed. 
• Direct guests to appointments and attend to their needs in every way possible. 
• To be able to answer all questions related to service and identify the benefit or advantage of treatments required to the guest and assists with upselling and retail items. 
• Assist guests with the use of facilities such as steam etc. 
• Maintain treatment rooms in a tidy manner. Check and clean all areas when needed. 
• Maintain accurate records as required by hotel and government regulations. 
• Understand and adhere to departmental standard operations procedures, emergency procedures and safety practices. 
• To assists or participate with demonstrations, events, new training and refreshing program as require. 
• Handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to Spa & Sport Supervisor and or Manager. 
• Assists to deliver and collect linen inventory to and from Housekeeping on a scheduled basis and assist in the operations of the Spa and Sport Department as required. 
• To establish good relationship and rapport with guests and colleagues 
• To ensure cleanliness and hygiene in work areas. 

Lead RTA in this role get to:

Be the expert:

• Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR .
• Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level

Extend support:

• Make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering consultants .
• Coordinate offline activities.
• Prepare EOD performance analysis reports

Strengthen relationships:

• Follow up and ensures callouts on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery.
• Partner with Ops MOD and keeps them informed through callouts on consultant level deviations and KPIs 

The Night Auditor is responsible for overseeing the hotel's financial transactions and guest services during overnight hours. This role involves balancing daily revenue, verifying financial records, reconciling payments, and ensuring smooth night operations at the front desk. The Night Auditor plays a crucial role in maintaining accurate financial records and providing excellent customer service to late-night guests. 

About Brainbox

Brainbox is different to every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

Key duties

• Lead end-to-end brand identity design (concept → delivery)
• Translate strategy into visual systems (logos, typography, colour, assets)
• Ensure consistency across digital, campaigns, and collateral
• Create high-quality, commercially aligned visual narratives
• Manage briefs, timelines, and delivery
• Mentor and guide junior designers
• Collaborate with strategy, dev, and marketing stakeholders
• Maintain strong design craft and attention to detail 

Must have attributes

• Strong brand identity portfolio (not just social media or marketing design)
• Experience building complete visual systems, not one-off assets
• Ability to think strategically, not just execute
• Leadership or mentoring experience (even informal)
• High standards, detail-driven
• Comfortable working directly with an AU founder

Systems & Tools expected

• Adobe Creative Suite (non-negotiable)
• Figma (likely for modern workflows)
• Brand systems / identity frameworks
• Presentation tools (Keynote / PowerPoint)
• Exposure to digital environments (web, campaigns)

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.

This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.

About Brainbox

Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

About the Role

The Level 1 Help Desk Specialist will provide efficient and effective technical support and customer service to ensure clients can resolve their IT-related issues promptly. You will be responsible for maintaining the smooth operations of the clients by addressing technical challenges, improving user experience, and maintaining high levels of customer satisfaction.

Key Responsibilities

User Account Management:

• Create user accounts across various platforms as per established procedures.
• Modify, reset, or deactivate user accounts based on requests or organizational requirements.
• Ensure user permissions are accurately set for appropriate data access.
• Maintain documentation related to account creation, modifications, and deletions.

End User Hardware Setups:

• Prepare, configure, and deploy end-user hardware such as desktops and laptops, printers, and other peripherals.
• Troubleshoot basic hardware issues to ensure efficient user experience.
• Coordinate with other IT team members or vendors for advanced hardware support.

Remote Software Installation:

• Install, update, or remove software for end-users through remote access tools.
• Ensure all installations adhere to company policies and licensing agreements.
• Troubleshoot software installation issues and coordinate with relevant teams or vendors if required.

Customer Asset Management:

• Maintain our existing database of client assets
• Produce regular reports detailing asset allocation, usage, lifecycle, and other relevant metrics.
• Collaborate with the procurement and finance teams to ensure accurate record-keeping.

General Support and Administration:

• Collaborate with higher-level support teams to escalate and resolve more complex issues.
• Update our knowledge base of solutions to common problems as you experience them.
• Participate in ongoing training to stay current with the latest technology and best practices.

Daily Monitoring of Customer Backups:

• Monitor daily all customer backups and work with the technical team to resolve any issues.
• Maintain a knowledge base of solutions to common problems and ensure it's up-to-date.

Monthly Review of Customer Subscriptions

• Review on a monthly basis that our customers are not under or over-licenced based on their requirements.

Qualifications & Attributes

• Degree or diploma in Information Technology, Computer Science, or a related field.
• 2+ years of experience in an IT support role.
• Familiarity with Windows, Active Directory, Office 365, macOS, and popular software applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication abilities, both written and verbal, in the English language
• Ability to work effectively in a team environment.
• Strong organisational skills and attention to detail.
• Ability to handle sensitive information with discretion.

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Day shift
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills
  
  

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.​

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Assistant Managers in this role get to:

• Build the company: Identify and recruit the best-fit personnel to help drive the team and company to higher levels.
• Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and/or new hires.
• Strengthen relationships: Establish and maintain communication with team members; understand needs, resolve issues, and meet expectations.
• Drive Sutherland forward: Make recommendations to enhance processes and boost ease and efficiency.
• Keep Sutherland grounded: Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines.
• Take the lead: Provide strategic input on best sourcing channels and serve as a primary source of staffing and recruitment strategy advice, consultation, and education.

At Accor, our Revenue professionals are ambassadors of engaging service and authentically local experiences in places of unrivalled presence. As a Reservations Agent, you will be receiving reservations, booking changes and cancellations over various booking channels for the Swissôtel Clark and Widus Hotel. You are responsible for answering and responding effectively and efficiently to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner. 

This position is responsible for Transporting employees safely and efficiently between designated locations, operating shuttle buses in compliance with company policies and transportation regulations.