Total 1,688 Manager job vacancies

Salary: $5,000 – $6,000 
Working Hours: Mon – Fri | 9am - 6pm
Location: Telok Ayer

Responsibilities 

• Own the portfolio of IT vertical accounts end-to-end on the commercial side: relationships, rates, scope, escalations and growth. 
• Receive newly won accounts from the business development team and onboard them properly – quickly assigning ownership, introducing the team, and putting a maintenance plan in place. 
• Grow accounts through lane expansion, new geographies and value-added scope-ups (IOR/EOR, ITAD). 
• Identify and pursue opportunities within your book. 
• Protect margins and cash. 
• Quote with discipline, manage scope creep, keep an eye on billing and ageing receivables on accounts. 
• Flag anything that risks profitability or collection. 
• Work closely with the SOE and operations teams on quotations and execution.
• Forecast, report & maintain visibility on revenue, pipeline conversion and expected workload for own accounts.

Requirements

• 5 years in account management within freight forwarding, logistics or supply chain.
• Experience managing customer accounts directly, including commercial discussions, service issues, escalation handling and follow-up with key stakeholders.
• Experience handling freight/logistics quotations, rate negotiation, margin management, contract terms and commercial pricing discussions.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Our client is a well established SME in the construction industry for over 20 years. Due to business needs, they are now recruiting a Project Manager (MEP) to be part of their team for ongoing transformation projects. The candidate may be required to take on projects that are located island wide.

Job Description:

• Manage and oversee electrical project execution to ensure timely completion in accordance with project schedules and contractual requirements.
• Monitor project scope, variations, and progress closely while coordinating with QS on omissions and additional works.
• Ensure compliance with technical specifications, material procurement, cost control, and budget management.
• Provide technical support and coordinate site activities, engineering documentation, drawings, risk assessments, and safe work procedures.
• Liaise with vendors, subcontractors, consultants, clients, and relevant authorities to ensure smooth project delivery, inspections, testing, and commissioning activities.
• Supervise site operations, installation works, testing, and commissioning to ensure compliance with specifications, drawings, quality standards, and safety regulations.
• Plan and coordinate construction activities, monitor subcontractor performance, and ensure successful project completion and handover.

Job Requirements:

• 5-8 years of prior experience in the construction industry
• Degree/Diploma in Electrical Engineering or related discipline
• Familiarity with Singapore construction standards and regulations
  

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R25157612 (Lim Yong Kang)

Our client is a one of the leading players in the Industrial Manufacturing industry. Due to business needs, they are now recruiting a Regional Business Development Manager to be part of their Sales team to support their business needs. They are located in the East - easily accessible.

Job Responsibilities of Regional Business Development Manager:

• Drive sales growth by achieving targets and strengthening key accounts
• Identify and secure new business opportunities with both existing and new customers
• Build and maintain strong client relationships, addressing needs and resolving issues
• Develop strategies to win market share and stay competitive
• Analyse customer trends to retain and grow accounts
• Maintain accurate sales data and pipeline updates in CRM (Salesforce)
• Collaborate with cross-functional teams (engineering, marketing, product) to drive initiatives
• Develop and execute sales strategies to support regional growth
• Generate demand and expand opportunities in MRO and CapEx spending
• Conduct regular client visits, presentations, and follow-ups
• Manage the full sales cycle from lead generation to negotiation and closing
• Stay updated on market trends and competitor activities

Requirement

• Degree in engineering field
• Min 5-10 years of B2B industrial sales experience to F&B Manufacturer
• Comfortable with overseas travelling

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Responsibilities:

• Maintain accurate and up-to-date ISO 9001, ISO 14001, and ISO 13485 documentation, including Quality Manuals, procedures, work instructions, and records, to ensure system compliance and management review readiness.
• Plan, coordinate, and conduct internal and external audits to ensure organizational readiness for third-party certification, management reviews, and customer audits.
• Collaborate with internal stakeholders to support and participate in customer and supplier audits to ensure compliance requirements are met.
• Review audit findings, develop corrective action plans, and drive continuous improvement initiatives.
• Generate and review supplier quality performance reports, work closely with suppliers to resolve non-conformances, and promote continuous improvement.
• Issue, monitor, and follow up on Supplier Corrective Action Requests (SCAR), ensuring effectiveness and timely closure.
• Support qualification and onboarding of new suppliers to maintain a robust pipeline aligned with production requirements.
• Manage calibration schedules and preventive maintenance programs for equipment to ensure operational reliability and compliance.
• Address quality issues arising from production and customer feedback by working closely with production teams to implement corrective actions and resolve customer complaints with proper documentation.
• Ensure timely closure of Corrective and Preventive Actions (CAPA), non-conformance reports, and customer complaints, and publish quality performance reports.
• Lead Material Review Board (MRB) meetings with cross-functional teams to perform root cause analysis, implement corrective actions, and verify effectiveness.
• Supervise and lead QC inspectors to ensure parts inspection compliance with engineering drawings and quality standards.

Qualifications:

• Diploma in Quality Management, Engineering, Manufacturing, or a related field.
• Min 3 years of relevant experience in quality or manufacturing environments, with exposure to audits and documentation.
• Basic understanding of supplier management and quality coordination.
• Familiarity with commonly used quality management standards (e.g. ISO systems).
• Working knowledge of quality tools and process control methods.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Responsibilities:

• Lead and mentor the Quantity Surveying (QS) team by setting clear targets and driving performance to achieve project objectives.
• Oversee project P&L through effective contract administration and cost management to meet financial goals.
• Develop, implement, and monitor structured systems for QS operations, contract management, and cost control to improve efficiency.
• Analyze project costs, including inter-project and inter-company charges, to optimize budgeting and resource allocation.
• Manage contractual and cost-related matters by working closely with project teams, clients, and subcontractors to ensure timely resolution and settlement.
• Take full accountability for project cost management and contractual settlements while ensuring compliance and risk mitigation.
• Negotiate, prepare, and administer various construction contracts to protect company interests and support project execution.
• Leverage strong knowledge of construction law and contract management to effectively manage risks and contractual obligations.
• Engage and collaborate with cross-functional stakeholders to support informed decision-making and smooth project delivery.

Qualifications:

• Demonstrated expertise in negotiating, drafting, and managing a wide range of construction contracts.
• In-depth knowledge of construction law, contract management practices, and risk mitigation techniques.
• Min 8 years of relevant experience in construction contract administration and cost management.
• Holds a Degree in Quantity Surveying, Construction Management, or related field.
• Strong commercial insight and problem-solving skills to address and resolve contractual challenges.
• Excellent communication and stakeholder management skills, with the ability to collaborate across cross-functional teams.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Healthcare Informatics, and Monitoring systems.

Your opportunity

Philips Health Systems is seeking a Service Business Manager to lead APAC services from Singapore. In this strategic role, you will set the services agenda, align the service portfolio to overarching business objectives, and ensure regulatory and delivery readiness across markets. You will drive commercial and operational performance through rigorous financial oversight, advanced analytics, and continuous improvement initiatives, while building market capabilities and strengthening stakeholder partnerships. Additionally, you will lead talent and succession planning to embed a high‑performance, customer‑centric culture that secures long‑term growth and competitive advantage.

Your role:

• Leads the strategic direction of the service‑sales funnel, ensuring alignment with service portfolio strategies and broader business objectives.

• Deploys funnel health standards, performance expectations, and long‑range capability needs to support sustainable growth across markets and segments.

• Oversee and optimize service sales funnel, run health checks to identify funnel gaps by segment, stage stagnation and weak opportunities.

• Conduct pipeline reviews, analyze coverage ratios, conversion rates, aging, and velocity metrics. Identify shortfalls versus AOP targets and trigger funnel-fill initiatives and corrective actions.

• Applies advanced analytics to assess conversion drivers, segment performance, and market opportunities, shaping portfolio and go‑to‑market decisions.

• Drives a unified funnel cadence across teams, ensuring use of standardized dashboards, consistent prioritization frameworks, and timely execution of next-best actions.

• Ensure real-time CRM updates, coach opportunity owners on next-best actions and stage progression, assign action owners/dates, and track completion.

• Maintain team accountability for data hygiene, forecast accuracy, and individual funnel coverage targets.

• Supports cross-functional initiatives that enhance sales effectiveness, such as CRM optimization, data governance improvements, and opportunity qualification frameworks.

• Leads the consolidation of monthly forecasts (commit/upside), ensuring accuracy, risk visibility, and cross‑functional alignment with nance, service delivery, and commercial teams.

• Escalates systemic risks, structural deal blockers, and strategic gaps to executive leadership, enabling proactive business decision‑making.

• Ensures the service organization is fully prepared for solution and service delivery by driving readiness across processes, enablement tools, documentation, and customer‑facing materials.

• Defines end‑to‑end service enablement requirements—including tooling, process improvements, and operational KPIs—to strengthen portfolio execution.

• Champions continuous improvement initiatives that enhance service availability, operational productivity, and customer outcomes, using funnel insights to prioritize strategic interventions.

• Implements systemic improvements to increase funnel throughput, customer retention, and deal margin performance.

• Ensures full compliance with global regulatory requirements across service operations and proactively mitigates risks impacting delivery, opportunity execution, or customer satisfaction.

• Partners with cross‑functional business leaders to align service priorities, share funnel insights, and drive coordinated growth initiatives across markets.

• Strengthens external and internal stakeholder relationships to ensure service portfolio competitiveness and market readiness.

• Leads talent and succession planning for the service business, ensuring the organization has the funnel discipline, commercial capability, and performance culture needed to meet future growth aspirations.

• Coaches' leaders and opportunity owners on advanced funnel management, strategic account development, and data‑driven selling behaviours.

You're the right fit if:

• Degree-qualified (Master’s/Bachelor’s) in Health Science, Engineering, Business Administration or equivalent with 8+ years in Healthcare Customer Service Operations, Service Delivery or similar roles.

• Strong and proven people leader with multi location team management (ideally APAC), able to navigate a matrix organisation and align teams and stakeholders across a large, complex region.

• Strong commercial and financial acumen with expertise in strategic account management and value-based selling.

• Demonstrated ability to engage, influence, and build relationships with executive stakeholders.

• Deep knowledge of healthcare systems, market dynamics, cross functional selling, and market research & analysis.

• Excellent communication, presentation and analytical skills with proficiency in data analysis & interpretation.

• Track record in KPI and budget management, risk management, and driving continuous improvement.

• Experienced in change management, stakeholder management, and strategic planning to deliver sustained service and commercial outcomes.

• Proven proficiency with CRM systems and sales enablement tools, driving data led decision making and process optimisation.

• Strong negotiation and contract management skills with a track record of securing profitable, long-term agreements.

• Commitment to coaching and talent development, fostering a high performance, customer centric culture.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

1. Develop and implement procurement strategies to support marine, offshore, shipbuilding, and repair projects.
2. Source and procure marine equipment, vessel spare parts, steel, piping, electrical, and mechanical materials.
3. Obtain quotations, evaluate suppliers, and negotiate pricing, delivery schedules, and contract terms.
4. Prepare and manage purchase orders, contracts, and procurement documentation.
5. Build and maintain strong relationships with local and international suppliers and subcontractors.
6. Monitor market trends and identify cost-saving opportunities without compromising quality and delivery.
7. Ensure timely procurement and delivery of materials to vessels, shipyards, and project sites.
8. Coordinate with project, engineering, operations, and warehouse teams to meet project requirements.
9. Monitor inventory levels and ensure the availability of critical materials and spare parts.
10. Manage logistics, shipping, customs clearance, and transportation of procured goods.
11. Ensure all procurement activities comply with company policies, client requirements, and industry regulations.
12. Conduct supplier evaluations and maintain approved vendor lists to ensure quality and reliability.
13. Prepare procurement budgets, cost reports, and management reports for review and approval.
14. Support emergency and urgent procurement requirements to minimize operational downtime.
15. Lead, supervise, and mentor procurement team members to achieve departmental objectives and continuous improvement.

Our client is a multinational company in the Facilities Management industry. Due to their current expansion plan, they are looking for an Assistant Operations Manager to join their Facilities Management team, in hopes of developing the current high performing team. They are located in the Central – easily accessible.

The Assistant Operations Manager's responsible is:

• Lead and oversee contract operations, ensuring smooth service delivery and compliance with company standards.
• Monitor service performance against KPIs and SLAs, implementing improvements where required.
• Manage workforce planning, recruitment, onboarding, training, and employee retention initiatives.
• Ensure compliance with employment regulations, contractual requirements, and safety standards.
• Build strong client relationships and serve as the main point of contact for operational matters.
• Drive employee engagement, customer satisfaction, and continuous improvement programs.
• Conduct risk assessments and coordinate incident response and emergency procedures.
• Identify and implement process improvements to enhance productivity, service quality, and resource utilization.

Requirement

• Diploma / Degree
• At least 2 years of services experience in hospital environment
• Experience in facility services projects and people management

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

Job Highlight:

• A local established Contractor with more than 30 years presence.

• Expose and gaining experience for large-scale buildings project.

• Rooms for career progression and exposure.

Job Responsibilities:

• Manage a BIM team to ensure that the successful & timely delivery of the project is in accordance with the client’s expectations.

• Identify the scope of project deliverables & ensure timely delivery at each project milestone, monitor progress & take preventive/corrective action whenever necessary.

• Manage project implementation plan & budget, & also report progress on a regular basis to the management.

• Implement LOD 4, 5 and 6 in BIM. Time, cost, and asset tagging into the model.

• Link Revit model with Microsoft Project for collaboration between BIM, site progress and cost.

• Staff training in Navisworks / BIM

• Making use of Properties in BIM to hold equipment data and engineering data like selection, design, and commissioning information.

• Explore the use of applications in Revit to store instruments and controller ID and communication link. Possibly cable tagging as well.

• Explore duct and pipe friction loss calculations using BIM.

• Other assignments as and when assigned by supervising management.

Job Requirements:

• Diploma/Degree in Mechanical/Electrical Engineering/Building Construction

• 15 years hands-on working experience in M&E design coordination shop drawings / CSD / CBD / BIM Model and CAD drafting capable.

• Certification in BIM Management from BCA is preferred.

• Have high level of competency of BIM software through continued use, training, and assistance to project teams.

• Good Knowledge and experience with Singapore Authority submission, BIM Standards Authority and Authority submission process.

• Understand legislation on M&E works.

• Great leadership skills and able to communicate well with the team and stakeholders.

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)

Experience: 15+ Years
Role: INFORMATION TECHNOLOGY MANAGER

Key Responsibilities:

•       Participate in end-to-end projects for system implementation of KYC and AI related system integration with other AML systems

•       Lead pre-project planning activities for technical delivery and contribute to architecture and functional specification, delivery plan, technical design, cost estimation, and resource plan

•       Communicate complex technical solution to other GTO teams and business users in layman’s terms

•       Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support

•       Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

•       Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

•       Provide status update related to technical delivery and escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

•       Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

•       Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

•       Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

•       Liaise with other application teams and business users to prepare testcases and test data prior to testing in UAT and Mock Run environment

•       Manage project change request approval windows and deployment schedule

•       Facilitate and provide technical and testing support before and after production deployment

•       Liaise with other units across IT and Business in the organization

•       Manage external vendors for project delivery within schedule.

Key Requirements:
Must Have

·        Minimum degree in IT or computer related subject with a recognized university.

·        More than 12 years of working experiences in IT industry and 3 years in Banking/Financial institution.

·        More than 8 years of experiences in technical project management

·        At least 8 years of experience / knowledge in Unix Shell Scripting, Oracle, Java

·        At least 8 years of experience in system and software design and UI/UX design

·        Ability to multitask effectively and handle large amounts of data

·        Highly driven, pro-active and a strong team player

·        Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

·        Preferably experience in implementing or managing KYC/AML project

·        Exposure to vendor software: Net Reveal, Detica etc.  

·        Experience in Hadoop ecosystem and technologies

·        Experience in NoSQL database or Big Data

·        Experience in Control-M, Git, Jenkins, JIRA

·        Experience in SharePoint and Confluence.

Key Skills:
Project Management, Application Management, Change Management, Problem Management, Shell Script, SQL.

Key Responsibilities:

• Oversee the daily operation and maintenance of the company’s inventory management systems.
• Analyze business processes and recommend improvements through IT system enhancements.
• Integrate sales, procurement, warehousing (including cold storage), and distribution systems to ensure seamless data flow.
• Lead IT projects related to order tracking, cold chain monitoring, and customer data systems.
• Manage and maintain databases, user access control, and data security.
• Work closely with logistics and sales teams to ensure proper reporting and dashboard automation.
• Coordinate with third-party vendors or software providers for system upgrades and support.
• Train and support internal users on IT systems and software tools.
• Ensure compliance with data protection and cybersecurity policies.

Requirements:

• Strong knowledge of ERP, WMS (Warehouse Management Systems), or inventory management systems.
• Experience working with cold chain or food-related systems is a strong advantage.
• Excellent communication and project management skills.
• Ability to translate business requirements into technical solutions.
• Ability to work under pressure
• Ability to work on weekend and public holiday.

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make.

We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio. Providing a full suite of services from cargo handling and ground handling to travel services, dnata Singapore ships, connects, feeds and entertains travellers connecting to and through Changi Airport.

The elected Head of Airside will take full ownership of leading and shaping all airside operations at Singapore Changi Airport, encompassing ramp and baggage services, to ensure the safe, efficient, and fully compliant delivery of world-class ground handling solutions. Reporting directly to the Managing Director, this pivotal role is accountable for driving operational performance, elevating service excellence, and embedding a robust culture of safety and regulatory compliance across all airside activities.

As a key member of the leadership team, the role will champion both strategic and operational initiatives that enhance productivity, optimise resource utilisation, and consistently exceed the expectations of airline partners. The Head of Airside will spearhead continuous improvement efforts, leveraging innovation and best practices to strengthen operational resilience and efficiency.

Equally, this role is instrumental in fostering a high-performance, safety-first culture - leading, engaging, and developing teams to deliver at their best while ensuring strict adherence to aviation regulations, company standards, and global best practices.

In this role, you will:

• Provide strategic leadership and full accountability for airside operations, including ramp and baggage services, ensuring alignment with dnata Singapore’s business objectives.
• Drive operational excellence by establishing standards, policies, and performance frameworks that deliver safe, efficient, and high-quality services across all terminals.
• Lead and inspire a large, multi-layered workforce, fostering a high-performance culture centred on safety, customer service, and continuous improvement.
• Serve as the senior escalation point for critical operational, safety, and service issues, ensuring swift resolution and effective risk management.
• Build and strengthen strategic partnerships with airline customers, acting as the primary representative for airside operations and driving longterm satisfaction and growth.
• Collaborate with regulators, airport authorities, and global stakeholders to ensure compliance, alignment, and effective stakeholder engagement.
• Oversee governance and audit readiness, ensuring full compliance with safety regulations, industry standards, and company policies.
• Lead transformation initiatives, driving process optimisation, innovation, and digitalisation across airside operations.
• Ensure robust workforce planning, capability development, and succession planning in partnership with HR to sustain a future-ready team.
• Monitor and optimise operational and financial performance, leveraging data insights to improve productivity, cost efficiency, and overall results.
• Champion dnata’s values by fostering a culture of safety, integrity, teamwork, and service excellence, while driving employee engagement and accountability.

Qualification

In order to be considered for this position, you must meet the below requirements:

• Hold a Degree or Diploma from a recognized tertiary institution
• Have at least 10 years’ of relevant industry experience, with a demonstrable knowledge of airport operations and ramp handling within an airline, airport, or ground handling company
• A minimum of 5 years’ experience in a management or leadership role
• A proven track record of leading large, multi-functional teams in a complex, high-volume operational environment.
• A strong understanding of ramp and baggage operations, aviation safety standards, and regulatory requirements (e.g., CAAS, IATA, ICAO).
• The flexibility to work varied hours, including weekends and public holidays.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & Benefits

Join our growing team and enjoy a competitive remuneration package. Find out more about working with us in our website

www.emirates.com/careers

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Company Overview

Volt Auto is Singapore’s exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview

The Head of Aftersales is responsible for leading and overseeing the overall aftersales operations of the company, including service operations, customer support, warranty management, parts coordination, and customer satisfaction initiatives. This role plays a strategic leadership function in driving operational excellence, revenue growth, service quality, and long-term customer retention. The incumbent will work closely with management and cross-functional teams to ensure efficient aftersales performance while maintaining high standards of customer experience and operational compliance.

Responsibilities:

1. Aftersales Operations Management

• Lead and oversee daily aftersales operations, including service, maintenance, warranty claims, customer support, and parts coordination.
• Develop and implement aftersales strategies, policies, SOPs, and service standards to improve operational efficiency and customer satisfaction.
• Monitor operational KPIs and service performance to ensure targets are achieved.
• Drive continuous improvement initiatives to enhance service quality and productivity.

2. Customer Relationship & Service Excellence

• Ensure high levels of customer satisfaction through professional handling of customer concerns and escalations.
• Build and maintain strong relationships with key customers and business partners.
• Develop customer retention and loyalty initiatives to strengthen long-term business relationships.
• Ensure timely resolution of customer complaints and aftersales issues.

3. Team Leadership & People Management

• Lead, mentor, and develop the aftersales team, including managers, executives, coordinators, and technicians.
• Conduct performance management, coaching, and training to build a high-performing team.
• Foster a positive, customer-oriented, and results-driven work culture.
• Support manpower planning, recruitment, and succession planning for the department.

4. Financial & Business Performance

• Manage departmental budget, cost control, and profitability of aftersales operations.
• Monitor revenue performance and identify opportunities for business growth and service improvement.
• Prepare management reports, operational analysis, and business forecasts.
• Ensure proper control of operational expenses and resource utilization.

5. Compliance & Process Improvement

• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Review and improve workflow processes to increase efficiency and service turnaround time.
• Maintain accurate documentation, reporting, and operational records.
• Collaborate with internal departments to ensure smooth coordination and service delivery.

6. Strategic Planning

• Support management in developing long-term aftersales business strategies and expansion plans.
• Analyse market trends, customer feedback, and industry practices to identify improvement opportunities.
• Lead transformation and digitalisation initiatives within the aftersales function where applicable.

Requirements:

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Automotive, Operations Management, or related field.
• Minimum 8–10 years of experience in aftersales, customer service, service operations, or related field, with at least 3–5 years in a managerial or leadership role.
• Strong leadership and people management skills.
• Excellent problem-solving, communication, and interpersonal skills.
• Strong operational, analytical, and strategic planning capabilities.
• Ability to manage multiple stakeholders and work in a fast-paced environment.
• Proficient in Microsoft Office and operational management systems.
• Experience in automotive, machinery, equipment, or technical service industry will be an added advantage.

Role: Infrastructure Project Manager

Reports To: Head, Technology Infrastructure Services
Location: Singapore
Employment Type: 1-Year Contract (Extendable)

Role Overview

The Technology Infrastructure Services team manages projects that drive changes to the foundational infrastructure supporting bank's Digital Transition and Transformation journey.

The primary objective of this role is to manage and deliver infrastructure projects that ensure operational stability while enabling new business capabilities. These projects include technology infrastructure refresh initiatives, branch relocation and setup, infrastructure build-outs for new applications, and application re-platforming efforts.

The successful candidate will engage with both technical and non-technical stakeholders, internally and externally, to lead the delivery of the MSL Disaster Recovery (DR) Capability Uplift Program, aimed at strengthening infrastructure resilience and ensuring sustained operations across critical banking services.

Key Responsibilities

• Manage project scope, budget, schedule, governance, and reporting.

• Coordinate project delivery across compute, storage, network, database, and security domains.

• Manage multi-vendor engagements and delivery activities.

• Drive procurement coordination and contract execution.

• Identify, track, and mitigate delivery risks, including vendor, supply chain, and performance-related risks.

• Ensure compliance with regulatory requirements and resilience expectations from MAS.

• Lead Disaster Recovery (DR) simulations, failover testing, and operational readiness activities.

• Manage stakeholder engagement across infrastructure, application, and business teams.

Project-Specific Responsibilities

Work closely with platform and application teams to:

• Establish like-for-like Production and DR environments across all infrastructure components.

• Deliver DR uplift across compute, virtualization, storage, network, database, backup, and security platforms.

• Ensure full VM replication and database synchronization between Production and DR environments.

• Build DR network capabilities, including routers, firewalls, and load balancers.

• Implement backup and recovery capabilities, including independent DR execution.

• Support onboarding of Tier 1–Tier 4 systems with proper dependency alignment.

• Manage DR capabilities to sustain operations for up to seven (7) days during disruption scenarios.

• Coordinate performance testing, system validation, and failover readiness activities.

• Manage delivery risks such as hardware supply constraints and vendor delays.

Key Deliverables

• Successful delivery of the DR Infrastructure Uplift Program within the 18-month timeline.

• Full Production-to-DR alignment across all infrastructure domains.

• Completion of DR simulation, validation, and certification exercises.

• Compliance with regulatory and resilience requirements.

Skills & Experience

• 4–5 years of experience delivering Data Centre and Infrastructure projects.

• Strong understanding of:

  • Compute Infrastructure

  • Storage Systems

  • Network Infrastructure

  • Virtualization Platforms

  • Database Technologies

  • Security Technologies

• Experience delivering Disaster Recovery (DR), resilience, or infrastructure transformation programs.

• Proven experience managing multi-vendor delivery environments.

• Strong stakeholder management, communication, planning, and execution skills.

• Ability to manage complex and high-risk delivery programs.

Education & Certifications

• Degree in Information Technology, Computer Science, or a related discipline.

• Mandatory: Professional Project Management Certification such as PMP, PRINCE2, or equivalent.
  

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