1. JOB DESCRIPTION
Job Title
Senior Customer Service Officer
Occupation
Senior Customer Service Officer
Job Description & Requirements
What is INITIA?
The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.
Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.
We are hiring a Senior Customer Service Officer to manage customer queries and complaints. CSO mainly handles all customer related concerns, and complaints. Address all needs of our customers and ensure an exceptional guest experience.
DUTIES & RESPONSIBILITIES :
Manage, mentor and coach the Customer Service team(all branches) with the team lead and other team members to achieve quality and productivity for optimal customer experience
Continuously train and upskill existing and new Customer Service team, management team, stylists,and hair assistants to provide actionable feedback with meaningful career progression in the team.
Recruit and structure the Customer Service team to ensure proper manpower support and thoughtful people’s management for sustainable development of the team
Collaborate with the senior management team to share latest customer insights on the ground and provide suggestions on designing & curating the best user experience.
Experienced customer service enthusiast – you’ve racked up at least 5 years of experience in bringing happiness to customers, with Customer Service team management experience. Experience in recruiting and building up a team with proper QA & training structure
Attend and welcome visitors and customers by providing good customers service and maintains customer records and monitor their appointment
Investigate and solve product and service complaints
Follow the company procedures and regulations
Implement & improve customers retention and also to bring in more new customers
Helps to maintain clean, hygiene and cozy environment
Assist in other area, if needed from time to time
QUALIFICATIONS :
Must have 5-year proven working experience in customer service.
Professional looking and well-groomed that best fits our salon image.
Good and precise communication skills.
Customer Service oriented and passionate about serving customers.
Prior experience in the beauty line would be advantageous.
Ability to stay calm and excellent in handling difficult customers.
Comfortable using computers.
BENEFITS :
Training for development is provided.
Opportunity for career progression.
Staff Discounts.
Birthday Vouchers.
Annual Leave, Marriage and Compassionate leaves.
Good performance annual increment.
Referral incentive.
2. SKILLS
Customer RetentionMicrosoft OfficeCustomer ExperienceInterpersonal SkillsInventoryMS OfficeMS WordGood Communication SkillsFreightCommunication SkillsExcelCustomer SatisfactionTeam PlayerCustomer ServiceCustomer ServicesCustomer Service Experience
3. KEY INFORMATION
Job Post Duration
30 Calendar Days
Number of Vacancies
10
Job Function
Customer Service
Position Level
Executive
Minimum Years of Experience
5
Employment Type
Permanent, Full Time
Minimum Qualification Level
poly
Field of study
Hospitality services
Monthly Salary Range (SGD)
$5,500-$8000
Government Support
No schemes selected
4. WORKPLACE DETAILS
Workplace Address
Local
Postal Code
228773
Block/House No.
20
Street Name
KRAMAT LANE
Building Name (optional)
UNITED HOUSE
