Total 5,364 procurement manager job vacancies

Responsibilities:

· Team Management and Task Completion: Oversee and ensure the timely completion of assigned tasks by the teams.

· Officer Deployment and Coverage: Monitor and ensure adequate deployment and coverage of all officers according to operational requirements.

· Report Submission: Review, vet, and submit reports to clients within established deadlines.

· Client Coordination for Special Assignments: Collaborate closely with clients to arrange and execute special assignments efficiently.

· Officer Audits: Conduct regular audits to assess the performance and compliance of officers with company standards.

· Recognition and Incentives: Issue commendation incentives and certificates to officers who demonstrate exemplary performance.

· Training and Development: Conduct refresher training sessions for officers as needed to maintain high standards of performance.

· Feedback and Complaint Resolution: Carry out preliminary investigations into feedback or complaints raised by members of the public (MOP) or client, and take appropriate action.

· Handover/Takeover (HOTO) Process: Perform HOTO for officers who have resigned or been terminated, ensuring a smooth transition.

· Spot Checks: Perform routine spot checks on officers to ensure adherence to operational protocols.

· Client Support: Assist clients with queries and provide timely responses to their concerns.

· Officer Support and Guidance: Advise and support officers with their queries, ensuring they have the necessary information and guidance to perform their duties effectively.

· Others: Required to attend to ad hoc on-site work as well as attend to ad hoc calls or texts, which may be outside office hours.

Company Overview

Event Buddy Singapore offers seamless event planning for corporate and personal occasions. Our passionate team specializes in creative concept development, meticulous on-site execution, and logistics to deliver memorable, engaging, and impactful events.

Job Summary

The Events Manager leads end-to-end planning, coordination, and execution of events, managing multiple stakeholders and on-site operations to deliver projects on time, within budget, and to high professional standards.

Responsibilities

• Manage a portfolio of client accounts by overseeing project progress and development to ensure timely and successful event delivery
• Develop creative event concepts and proposals based on client briefs to meet client objectives and expectations
• Coordinate and liaise with internal teams and external vendors, including photographers, emcees, and print production, to ensure smooth event execution
• Establish and maintain strong client relationships to ensure satisfaction and deliver value-added services and solutions
• Collaborate with management to create compelling proposal decks for new programs and events
• Work closely with management and operations teams to align event execution with partner expectations and goals
• Manage reservation portals, track sales data, and prepare detailed reports for stakeholder review
• Provide on-site presence and operational support during events to ensure seamless delivery
• Develop, monitor, and control event budgets and P&L forecasts to ensure financial targets are met

Our client is a well-established multinational company within the food distribution and supply chain industry. Due to their current expansion plan, they are looking for a Finance Manager to join their team. They are located in the North – easily accessible.

5.5 Days (Alt Sat)
Monday to Friday: 8.30am to 5.45pm ; Alt Sat: 8.30am to 12.30pm

With AWS & VB

Responsibilities:

• Lead annual budgeting, financial forecasting, and variance analysis activities to support business planning and decision-making.
• Prepare and review monthly, quarterly, and annual financial reports, providing insights on business performance, profitability, and investment opportunities.
• Oversee accounting operations, including general ledger management, accounts payable, payroll postings, and financial closing activities.
• Monitor cash flow, liquidity, and working capital requirements while developing cash flow projections.
• Support strategic planning initiatives through financial analysis, investment evaluations, and risk assessments.
• Drive process improvements in financial reporting, controls, systems, and operational efficiency.
• Ensure compliance with statutory requirements, tax regulations, accounting standards, and internal control frameworks.
• Coordinate external audits and liaise with auditors, tax consultants, and relevant stakeholders.
• Monitor business costs and profitability performance against forecasts and budgets.
• Lead and supervise finance team operations, ensuring timely and accurate financial reporting.

Requirements:

• Degree in Accounting, Finance, or a related discipline.
• Professional accounting qualification such as ACCA, CPA, CA, CIMA, or completion of CFA Level I preferred.
• Minimum 8 years of experience in financial planning & analysis (FP&A), financial Operation & reporting, business partnering, or finance management functions.
• Experience in budgeting, forecasting, financial modelling, and cash flow management.
• Familiarity with multinational or regional finance operations will be advantageous.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg

EA License No: 19C9682

EA Personnel No: R22104769

EA Personnel Name: Ong Boon Kiet (Travys)

Responsibilities

·               Lead and managethe overall logistics operations across construction projects.

·               Oversee dailylogistics operations, fleet deployment, manpower coordination, and operationalplanning to support smooth project execution.

·               Manage fleetoperations including cranes, lorries, vehicles, machinery, and equipmentutilization.

·               Coordinate withProject Managers, site teams, vendors, and subcontractors to ensure operationaland logistics requirements are met.

·               Superviselogistics staff, general workers, and operational manpower across multipleproject sites.

·               Monitor fleetmaintenance, permits, insurance, and compliance with safety and regulatoryrequirements.

·               Reviewoperational performance, manpower deployment, resource utilization, andlogistics costs.

·               Drive processimprovement, operational efficiency, and problem-solving initiatives.

·               Prepareoperational and logistics reports for management review.

·               Perform any otherduties assigned by Management.

Requirements

·               Degree or Diplomain Civil Engineering, Construction Management, Operations/ Logistics or relatedfield.

·               Minimum 8–12years of relevant experience in construction operations, logistics, or fleetmanagement.

·               At least 3–5years of managerial experience in the construction industry.

·               Experiencemanaging cranes, lorries, machinery, fleet operations, and site manpower.

·               Familiar withSingapore construction industry practices and operational requirements.

To findout more about this opportunity, please contact Lionel Liew at lionel.liew@gmprecruit.com.

We regret that only shortlisted candidates willbe notified.

GMP Technologies (S) Pte Ltd  |   EA Licence: 11C3793|   EA Personnel: Lionel Liew  |   Registration No: R1330693

Key Responsibilities

Logistics Operations Management

Assist in planning, coordinating, and supervising daily catering deliveries, buffet setups, teardown activities, and meal distribution programmes.

Ensure all deliveries are completed accurately, punctually, and in accordance with customer requirements.

Monitor delivery schedules and deployment plans to optimize operational efficiency.

Coordinate closely with Production, Kitchen, Sales, and Customer Service teams to ensure smooth execution of catering events and daily meal programmes.

Respond promptly to operational issues, delivery delays, and customer service concerns.

Fleet & Transportation Management

Oversee the deployment and utilization of company vehicles and drivers.

Monitor vehicle maintenance schedules, inspections, servicing, and cleanliness.

Ensure compliance with traffic regulations, vehicle safety requirements, and company policies.

Track fuel consumption and fleet operating costs and recommend cost-saving initiatives.

Catering Event Logistics

Plan manpower, transport, and equipment deployment for buffet functions, corporate events, weddings, and institutional catering projects.

Ensure all catering equipment, serving ware, tables, tents, and related assets are delivered, set up, and retrieved efficiently.

Conduct site assessments when required to facilitate smooth event execution.

Ensure all event logistics requirements are met according to service standards.

Team Leadership & Development

Supervise logistics coordinators, drivers, logistics assistants, and setup crews.

Prepare work schedules and manpower deployment plans.

Conduct staff training on operational procedures, customer service, food safety, and workplace safety.

Monitor staff performance and implement corrective actions where necessary.

Food Safety & Compliance

Ensure compliance with food safety regulations, hygiene standards, and company SOPs during transportation and handling of food products.

Monitor food holding temperatures and transportation practices to maintain food quality and safety.

Ensure compliance with workplace safety requirements and conduct regular safety briefings.

Investigate incidents, accidents, and service failures and implement corrective measures.

Inventory & Asset Management

Oversee the movement, storage, and accountability of catering equipment and logistics assets.

Monitor stock levels of logistics consumables and operational supplies.

Ensure accurate records of equipment issuance, returns, and maintenance.

Minimize losses, damages, and operational wastage.

Reporting & Continuous Improvement

Prepare operational reports, delivery performance reports, and KPI analyses.

Monitor logistics costs and recommend productivity improvements.

Support process improvement initiatives to enhance service quality and operational efficiency.

Assist management in budgeting, planning, and strategic logistics initiatives.

View/Repost Job Posting - Customer Service Manager

1. JOB DESCRIPTION

Job Title

Customer Service Manager

Occupation

Customer Service Manager

Job Description & Requirements

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely

2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands

3. Educates the salon customers based on their real needs during their visit to the shop

4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters

5. Maintains a positive, empathetic, and professional attitude toward customers at all times

6. Attends to and communicates promptly to address customers’ queries at the most excellent approach

7. Acknowledges and resolves customer feedback and concerns

8. Knows products inside and out to answer product queries

9. Communicates and coordinates with team and management

10. Ensures customer satisfaction and increases customer retention

11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement

12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields

• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity

• Consistently well-groomed according to the high appearance standards of the salon and the company

• High degree of professionalism in customer service

• Exceptional people skills

• High standards of customer communication skills

• Prior experience in the beauty line preferred

• Ability to stay calm and excellent in handling difficult customers

• Computer literate

2. SKILLS

Customer Retention Leadership Microsoft Office Customer Experience Customer Support Interpersonal Skills Customer Information Administration Communication SkillsExcelCustomer SatisfactionTeam Player Customer ServiceCustomer CommunicationCustomer ServicesCustomer Service Experience

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

Personal Care / Beauty , customer service

Position Level

Manager

Minimum Years of Experience

3

Employment Type

Permanent, Full Time

Minimum Qualification Level

Bachelor's Degree or equivalent

Field of Study

Business & Administration n.e.c. (including entrepreneurship)

Monthly Salary Range (SGD)

$7,000 - $9,500

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

5. SCREENING QUESTIONS

Job Description:

• Work as a team to create and implement comprehensive quality assurance plans that outline the processes and procedures for ensuring quality throughout the product lifecycle, from design to manufacturing to delivery.
• Conduct internal and external audits to assess the effectiveness of quality control procedures and identify areas for improvement.
• When quality issues are identified, work to determine the root cause of the problem, develop corrective actions, and monitor their implementation to ensure they are effective.
• Ensure that company's products and services meet relevant industry standards and regulations, including standards like NADCAP.
• Provide training and awareness programs for employees on quality control procedures and best practices.
• Actively participate in continuous improvement projects to enhance quality and reduce costs.
• Collaborate with suppliers to ensure that their products and services meet the required quality standards.

Requirement:

• Min degree in Engineering
• Min 3 years of experience in certifying staff and lead QA activities

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

We're looking for an Assistant Finance Manager to oversee the finance operations across 3 entities within our group, including a family office, fund company and mobile game studio.

This is a sole contributor role, ideal for someone who is hands-on, detail-oriented, and comfortable managing the full finance function independently in a fast-paced environment.

What you'll be doing

• Handle full-set accounting, including General Ledger (GL) management, bookkeeping, and preparation of financial statements across 3 entities.
• Manage payroll operations, including salary processing, CPF submissions, and payslips.
• Ensure timely submission of management reports and financial reporting deliverables.
• Handle tax-related matters, including GST, corporate income tax filing, and coordination with tax authorities.
• Ensure compliance with Singapore Financial Reporting Standards (SFRS), local regulations, internal policies, and relevant accounting standards, including FRS 116 lease accounting where applicable.
• Manage accounting matters for assigned legal entities, including fair value assessment, net book value of investments, group reporting requirements, and MAS reporting requirements where applicable.
• Review and process payments with proper supporting documentation and approvals.
• Support statutory compliance matters, including filing of annual returns and working with corporate secretaries where required.
• Improve and streamline finance workflows and automation processes through technology tools.
• Work closely with external auditors, corporate secretaries, banks, tax agents, and relevant stakeholders.

What we're looking for

• Degree in Accounting, Finance, or related field.
• At least 7 years of experience in accounting firms, or finance-related roles.
• Strong experience in full-set accounting and handling multiple entities independently.
• Good understanding of Singapore financial reporting and tax regulations.
• Strong Excel skills; familiarity with VBA or automation tools.
• Detail-oriented, organised, and able to work independently with strong ownership.
• Comfortable operating in a lean and fast-moving environment.
• Bilingual in English and Mandarin to communicate with stakeholders.

Why Join?

• Work closely with leadership, gaining exposure beyond accounting (e.g. investments, business operations).
• Broad scope across multiple entities (family office, fund company, game studio), offering diverse and hands-on experience.
• Supportive and growth-oriented environment that values learning, well-being, and personal development.

Job Summary:

The Operations Manager supports the Head of Home Help in executing service delivery across Home Personal Care (HPC), Medical Escort and Transport (MET) and Meals-on-Wheels (MOW). This role ensures daily operations are efficient, client-centred, compliant with regulatory standards and aligned with strategic goals. The Operations Manager coordinates logistics, develops team leads, optimizes resources and explores manpower innovation, including volunteers and micro-jobbers, to enhance service sustainability.

Principal Responsibilities and Duties:

• Oversee daily operations to ensure timely, efficient, and high-quality delivery of HPC, MET, and MOW services.

• Implement and review standard operating procedures to improve workflow efficiency, safety and service consistency.

• Mentor and develop Team Leads to strengthen operational and leadership capability.

• Explore and integrate alternative manpower models (e.g. vendors, volunteers, micro-jobbers) to expand service capacity.

• Manage operational budgets, optimise resource planning and ensure accurate funding reporting.

• Optimise the service-mix for financial sustainability.

• Strengthen service coordination across Home Help streams for holistic client support.

• Track and report service performance, client satisfaction and manpower utilization data.

• Collaborate with internal stakeholders to build core-competencies & care-delivery mechanisms that enhances TOUCH Elderly Group’s ability to deliver quality & coordinated services.

• Build relationships & alliances with external stakeholders to enhance client care, increase market share and market penetration.

• Participate in projects and undertake other ad hoc duties as assigned to support service development and organisational goals.

Essential Skills and Qualifications:

• Degree in Healthcare, Business, or a related field with 5 years of relevant operational experience, including at least 2 years in a supervisory or team leadership role.

• Strong problem-solving and decision-making skills in dynamic environments.

• Service-oriented mindset with a passion for eldercare and community services.

• Ability to lead and motivate teams towards service excellence.

• Adaptability to operational challenges and innovation-driven improvements.

• Good interpersonal and communication skills for stakeholder collaboration.

Overall Job Objectives:

We are looking for a reliable and innovative Assistant Restaurant Manager to support the daily operations of our branch. In this role, you will assist in ensuring quality service, profitability, and a memorable dining experience for our guests. You’ll be responsible for managing operational records, addressing customer feedback, and fostering collaboration between team members.

Candidate must be very personable who is well capable of running a fast-paced operation doing 2-3 turns for each meal period while building long lasting relationships. They must have a stable experience of minimum 2 years in all their past roles as we are building a team for the long run. They must be good at proposing ideas to senior management or shareholders and leverage their ability to convince the team to follow through.

Core Responsibilities:

• Mainly assist the Restaurant Manager in overseeing and managing the branch.

• Keep detailed records of daily, weekly and monthly costs and revenues

• Manage and store vendors’ contracts and invoices

• Monitor compliance with safety and hygiene regulations

• Coordinate communication between front of the house and back of the house staff

• Gather guests’ feedback and recommend improvements to our menus

Job Specifications:

• A Bachelor’s Degree in any field (hospitality-related fields are a plus).

• Prior experience as a Restaurant Assistant Manager or in a similar role within the hospitality industry.

• Strong leadership, communication, and customer service skills.

• Excellent conflict resolution and team management abilities.

• Availability to work within the restaurant’s operating hours, including weekends and holidays.

Key Deliverables:

• Overseeing daily operations to ensure smooth functioning, profitability, and a high-quality dining experience.

• Maintain accurate records of costs, revenues, vendor contracts, and invoices, ensuring compliance with safety and hygiene regulations.

• Facilitate seamless communication between front-of-house and back-of-house staff, fostering collaboration and efficiency.

• Address guest feedback courteously, resolving issues promptly, and recommending menu or service improvements based on insights.

• Support staff scheduling, payroll oversight, and training initiatives, promoting a positive and productive team environment.

Benefits of the role:

• Monthly variable sales incentive

• Annual completion bonus of 1 month salary (For Full-time if applicable)

• Medical coverage (For Full-time if applicable)

• Group discount (Dining & Salon)

• T⁠raining & Career Growth

• Opportunity to cross-rain at Overseas Outlets

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.https://initia.sg/

.

APPLY NOW! 

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

About the Company

Founded in 2013, ITG Resources(Singapore) Pte. Ltd. is a wholly-owned subsidiary of ITG Holding Group, aFortune Global 500 enterprise headquartered in Xiamen, China.

Based in Singapore, the companyserves as an important international trading and supply chain platformsupporting ITG Group’s global business operations. Leveraging Singapore’sposition as a leading financial and commodity trading hub, we provide integratedtrading, supply chain, logistics, and risk management solutions to customersacross Asia and beyond.

Our business covers a wide range ofcommodities, including iron ore, coal, petroleum, chemicals, steel, pulp,cotton, non-ferrous metals, rubber, and new energy products. Through ourindustry expertise, global sourcing capabilities, and strong risk managementpractices, we create sustainable value for customers and business partnersworldwide.

Job Overview

We are looking for an experiencedRisk Management Manager to oversee risk control across the company’s import,export, and domestic trade operations. The ideal candidate will possess strongexpertise in commodity trading risk management, trade finance, and supply chainoperations, with a proven ability to identify, assess, and mitigate businessrisks while supporting sound commercial decision-making. The role will workclosely with trading, finance, operations, and headquarters risk managementteams to support the company’s risk governance framework.

Job Responsibilities

•       Conductrisk reviews and business analysis for import, export, and domestic tradingactivities, providing timely risk insights and recommendations to management.

•       Monitoroperational, market, credit, and counterparty risks associated with commoditytrading and supply chain transactions.

•       Reviewtrading transactions, contractual terms, credit assessments, and risk controldocumentation to ensure compliance with internal policies and risk managementframeworks.

•       Collaboratewith business, finance, legal, and operations teams to identify potential risksand implement appropriate mitigation measures.

•       Preparerisk assessment reports, management reports, and related documentation tosupport governance, compliance, and business decision-making.

•       Monitorkey risk indicators and recommend improvements to internal control processesand risk management procedures.

•       Supportthe implementation and continuous enhancement of enterprise risk management andcompliance initiatives.

Job Requirements

•       Bachelor'sDegree in Finance, Economics, International Trade, Accounting, Business, RiskManagement, or a related discipline.

•       Minimum5 years of relevant experience in commodity trading, risk management, tradefinance, supply chain management, or related fields.

•       Strongunderstanding of commodity trading operations, international trade practices,credit risk assessment, supply chain financing, and risk management frameworks.

•       Stronganalytical, problem-solving, communication, and report-writing skills, withproficiency in Microsoft Office applications.

•       Mandarinlanguage proficiency would be an advantage to facilitate communication withregional stakeholders and headquarters.

•       Willingnessto travel occasionally for business purposes when required.

Job Description

• Must be able to understand Technical Drawing
• Preparation of technical specifications and tender documentation.
• Monitoring and ensuring that the work progress is within the schedules.
• Able to do submission of BIM
• Shop-drawings submission for Consultants’ approval
• Attend Project Technical meetings
• Appy and preparation of submission for authority testing & commissioning of project equipment

Requirement

• Administrate contractual requirement of all projects including payment terms and variation orders.

· Provide technical assistance and problem solving in projects.

· Plan, organise and assign project engineers and fabrication team to each specific project.

· Good working attitude, responsible, self-motivated and goal-oriented, a strong desire to deliver results.

Any adhoc projects assigned by General Manager

Company Description

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

THE ROLE :

The District Manager is accountable for the strategic direction, operational excellence, and overall performance of Singapore office.

This leadership role guides a team of department leaders to strengthen and growthe branch through a focused approach across key areas: Operations, Finance,Sales, People, Systems, and Culture.

A critical part of this responsibility isensuring full compliance with the Company’s policies, procedures, and Code of Business Conduct at all times.

KEY RESPONSIBILITIES

Strategic & OperationalLeadership

• Develop and execute strategy in alignment with regional and corporate objectives.
• Lead and align department leaders to drive business growth, operational excellence, and customer satisfaction.
• Monitor business performance and implement initiatives to improve productivity, profitability, and service quality.
• Foster collaboration and accountability across functions while representing the local office in regional leadership discussions.

Operations

• Ensure efficient, compliant, and customer-focused operations across the local office.
• Maintain an organizational structure that supports growth, agility, and operational effectiveness.
• Drive continuous improvement in processes, service delivery, and cost management.
• Build strong relationships with customers, suppliers, and key business partners while staying informed of market and industry trends.

Finance

• Own the financial performance of the local office, including budgeting, forecasting, and profit and loss management.
• Drive revenue growth, productivity, profitability, and cost optimization.
• Ensure effective management of cash flow, financial controls, contractual commitments, and business risks.
• Promote financial discipline and compliance with company policies and regulatory requirements.

Sales & Business Development

• Lead customer retention, business development, and market expansion initiatives.
• Support commercial strategies, pricing decisions, contract negotiations, and key business opportunities.
• Build and maintain strategic customer relationships to strengthen market position and long-term growth.
• Ensure successful onboarding and implementation of new business opportunities.

People & Talent Development

• Build, develop, and lead a high-performing leadership team.
• Drive talent development, succession planning, and employee engagement initiatives.
• Foster a culture of accountability, collaboration, and continuous learning.
• Support workforce planning, recruitment, and retention to meet current and future business needs.

Systems

• Champion the adoption of new technologies, systems, and process improvements.
• Drive innovation and continuous improvement across the organization.
• Promote data-driven decision-making and effective change management.

Culture

• Promote the Company's culture, values, and standards of conduct.
• Foster employee engagement and a high-performance culture.
• Ensure excellence in customer service and customer satisfaction.

Qualification/Min Requirements

• Minimum 8 years of progressive experience in logistics or a related industry, including at least 5 years in a senior leadership role.
• Proven track record in leading business operations with full P&L accountability, including budgeting, financial management, and business growth.
• Demonstrated success in sales leadership, customer retention, business development, and strategic account management.
• Strong understanding of logistics and supply chain operations, including freight forwarding, warehousing, transportation, and regulatory compliance.
• Experience in operational excellence, vendor management, risk management, and compliance governance.
• Strategic thinker with the ability to translate business objectives into actionable plans and deliver sustainable results.
• Strong leadership and people management capabilities, including talent development, succession planning, employee engagement, and performance management.
• Commercially and financially acumen, with the ability to optimize revenue, profitability, and operational efficiency.
• Excellent communication, influencing, and stakeholder management skills, with the ability to build relationships across all levels, internally and externally.
• Demonstrated ability to lead change, drive innovation, and implement systems and process improvements.
• Strong understanding of local market dynamics and business regulations.
• Strong command of English, both written and spoken.
• Proficient in Microsoft Office applications and business reporting and analytics tools.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe is looking for a leader for our Product Support team. This manager will lead a high-performing team motivated by improving the lives of Stripe's user base. They will cultivate the happiness of their team while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The Product Support team is also responsible for managing large operational projects that impact key user metrics.

You'll be part coach, part diplomat, part entrepreneur — 100% committed to building and sustaining trust with users and your team.

What you'll do

Responsibilities

• Guide the organization to design and deliver incredible user support.

• Ensure team members are happy, effective, and growing in their careers and new work experiences.

• Set clear goals and directions, and provide regular feedback on team members' performance.

• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.

• Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.

• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of direct people management experience.

• Experience leading operational teams such as product support teams (preferably in high-growth technology companies).

• Excellent written and verbal communication skills.

• A strong operational background and a track record of making data-driven decisions. 

• Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example.

• An ability to execute on and deliver complex operational projects involving multiple stakeholders.

Preferred qualifications

• Prior experience with SQL, Tableau, and APIs.

• Comfort with some technical troubleshooting.

• Familiarity with the fintech industry and products.

• Passion for learning new functions and features of technical products.

• Experience leveraging root-cause analyses to make data-driven decisions.