Total 25 job vacancies by SGS

PRIMARY RESPONSIBILITES

• To establish, lead, and manage the APAC HR Shared Services Centre, ensuring efficient, standardized, and high-quality HR service delivery across countries. The role is accountable for operational excellence, service governance, and continuous improvement of HR processes post-implementation.
• The Head of HR SSC acts as the operational owner, ensuring services are delivered in line with defined SLAs, compliance requirements, and business expectations.

Scope of Services

• Employee Lifecycle (Hire-to-Retire)
• Payroll & Benefits Administration
• HRIS & Data Management (e.g. Workday/ Local Payroll System)
• HR Helpdesk / Ticketing (ServiceNow / AskHR Bot/ SSC Portal)
• HR Reporting & Compliance
• SOP, Documentation & Process Governance

SPECIFIC RESPONSIBILITES

• Establish and Lead the Team: Build and lead the HR Shared Services team, including hiring new members and developing a culture of collaboration, accountability, and continuous improvement.
• Improve Operational Efficiency: Design and implement centralized processes to achieve operational efficiency while providing high-quality HR services.
• Service Delivery: Develop and execute a service delivery framework to ensure exceptional responsiveness and alignment with the organization’s strategic priorities.
• Employee Experience: Oversee the smooth execution of employee life-cycle events such as onboarding, benefits administration, leave management, and offboarding programs.
• Data Integrity and Reporting: Ensure the accuracy of employee data within HR systems and generate regular reports to track key performance indicators (KPIs).
• Continuous Improvement: Identify gaps, refine processes, and implement innovative solutions to enhance the overall effectiveness of the shared services model.
• Compliance: Ensure adherence to local labour laws and HR policies across all regions served by the shared services team.
• Stakeholder Management: Partner with HR Business Partners, Centres of Excellence, and senior leadership to align shared services priorities with broader organizational goals.
• Training and Development: Mentor and coach team members to foster growth and ensure high engagement within the team.
• Other duties as assigned, dependent on organizational needs and employee skills

We are seeking an experienced Operational Technology (OT) & Cybersecurity Manager to lead the growth and delivery of cybersecurity advisory, assurance, certification, and compliance services across the Asia Pacific region.

The successful candidate will play a key role in developing market-facing solutions, driving commercial growth, managing strategic customer relationships, and supporting the delivery of OT cybersecurity projects for industrial and critical infrastructure sectors. This role requires a blend of technical expertise, business development capability, stakeholder management, and leadership experience.

• Drive the growth and expansion of OT cybersecurity services across the APAC region.
• Develop and execute go-to-market strategies for cybersecurity advisory, assessment, certification, and assurance services.
• Identify and develop new business opportunities within key industries including oil & gas, energy, utilities, manufacturing, transportation, and critical infrastructure.
• Build and manage strategic customer relationships and support consultative sales engagements.
• Lead proposal preparation, bid management, contract negotiations, and customer presentations.
• Provide technical leadership for OT cybersecurity assessments, advisory projects, certification readiness reviews, and compliance programs.
• Advise clients on cybersecurity frameworks, standards, regulations, and industry best practices.
• Support clients in cybersecurity risk assessments, gap assessments, governance programs, and regulatory compliance initiatives.
• Develop scalable service offerings, methodologies, delivery frameworks, and market solutions.
• Collaborate with regional and global teams to ensure consistent service delivery and customer satisfaction.
• Support capability development through training, mentoring, competency building, and knowledge sharing.
• Engage with industry bodies, standards committees, and professional networks to strengthen market presence and thought leadership.
• Manage project delivery, operational performance, and business objectives in alignment with regional growth plans.

• To perform assessment, audit and gap verification of clients and applicants in accordance with SGS requirements and customer’s global standard or management system.
• To conduct the audit presentations and prepare assessment reports within the timeline stipulated as per SGS and/or accreditation/oversight body requirements.
• To carry out the role as Lead Auditor effectively as per ISO 19011 (Auditing Management Systems) guidelines. He/she will be responsible in ensuring client understanding of the assessment decision and clear direction to particular items of correction, corrective action and continual improvement where appropriate.
• To recommend the issue, re-issue, suspension or withdrawal of certificates, and report recommendations in accordance with SGS policy, procedures and prescribed time frame.
• Maintain and develop own skills and knowledge both technologically and in the field of management and standards as part of continuous professional development (CPD) where appropriate.
• To perform technical review on allocated audit jobs where qualified from time to time in accordance with SGS Certification Function approval procedures.
• To establish and develop an effective quality partnership with clients with the aim of exceeding client satisfaction.
• To provide commercial referrals to Sales & Marketing department and assist in the company business budget achievement.
• To support and provide training services based on SGS Academy Annual Training Calendar as well as in-house training programs.
• At all times, comply with SGS Code of Integrity and Professional Conduct
• To perform other types of product/scheme audits on top of the primary product/scheme audit based on the business needs and qualification.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

• To promote and sell food testing business of Health & Nutrition (H&N)
• To ensure that all customer enquiries are followed up and closed successfully with the ultimate goal of achieving monthly sales target/KPI set.
• To cross-sell related H&N testing, inspection and certification as appropriate.
• Receive, making call and follow-up on all in-bound and outbound calls enquiries for food testing prospects.
• To ensure monthly proposal/quotation target is satisfactory achieved or exceeded.
• To meet and achieve monthly sales target set by the H&N business line.
• To prepare, arrange and co-ordinate related sample collection, customer visits, meetings, trainings, seminars and etc.as necessary.
• Process signed quotation/proposals and contract creation in LIMS.
• Conduct work as per relevant SGS global and local procedures.
• Other related customer care activities to ensure customer satisfaction services provided and report back to superior any improvement for further excellence of the services offered.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• To handle daily sample receiving, registration, sorting & after sales service with client
• Assist walk in client and incoming call regarding on lab test enquiry including to provide quotation to client
• Communicate with client on the sample submission & any related issue.
• Coordinate the lab testing process between Lab, Admin, Sales & Billing Department.
• Direct liase with SGS affiliate for subcon job at oversea.
• Handle any assigned task by superior.

• Perform basic laboratory test as per accordance with approved test methods or procedures.
• Assisting Chemist / Microbiologist in carrying out laboratory testing, method development and compliance with QA/QC requirement.
• Ensure Good Housekeeping and Good Laboratory Practice (GLP) in the laboratory.
• Ensure the sample preparation equipment are used and maintained in proper way.
• Adhere to group HSE safety procedures.
• Make sure all relevant raw data or test information to be correctly and accurately recorded in the provided raw data sheet or manual log book.
• To comply with all Health, Safety and Environment (HSE) local regulation (Occupational Safety and Health Act 1996, Factory and Machinery Act 1967, Environmental Quality Act 1974).
• To perform any other task as assigned by his/her superior.
• To report any hazard/risk, near-miss and incident in Crystal system.
• Ensure that all Operational Integrity Management System (OIMS) requirements are met.

PRIMARY RESPONSIBILITIES 

• Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response. 
• Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements. 
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. 
• Support business growth through effective customer engagement and service delivery. 

SPECIFIC RESPONSIBILITIES – CUSTOMER CARE  

• Responsible for sample handling from sample collection to sample registration  
• Maintain and develop Key Accounts, including building long-term customer relationships. 
• Collaborate with internal teams to ensure smooth service delivery. 
• Identify opportunities to promote SGS services and expand business scope. 
• Monitor KPI compliance for response time and service quality. 

SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS 

• Conduct food, water, swab, and air sampling in accordance with SGS SOPs. 
• Perform hygiene audits based on specified checklists. 
• Ensure proper sample identification, labeling, and documentation. 
• Submit samples to laboratory within required timelines. 
• Ensure timeliness and accuracy in field execution and reporting. 
• Handle customers professionally during onsite activities. 

• Develop, coordinate and implement overall local marketing plan as per yearly budget and global business strategies growth.
• Manage and develop monthly content calendars for corporate social media platforms (Facebook, TikTok, LinkedIn)
• Create and manage marketing campaigns including email marketing, paid ads, print and lead generation campaigns.
• Plan, coordinate and execute marketing activities for seminars, webinars, conferences, tradeshows, and corporate events.
• Prepare monthly marketing reports and campaign analysis.
• Develop and manage marketing materials including website, brochures, flyers, presentation slides, posters and newsletter.
• Manage and assist with ad hoc marketing requests.
• Research & analyze local market/industry trends and monitor competitor’s activities.

• Responsible in assisting Laboratory Technical & Compliance Manager on day-to-day laboratory operation for assigned section towards direction of effective implementation of quality system ISO/IEC 17025, SAMM policy and SGS GCSC requirement
• Assist Technical Advisor /Technical Specialist on the new method development as per business need.
• Respond to queries raise by customer / business / customer support team within agreed timeframe, with minimal supervision from Technical Advisor/ Specialist
• Collaborate with Operation team on investigation and deliver the outcome of investigation professionally to the party who raise the queries within agreed timeframe
• Periodically review, enhance and update of Working Instruction and Standard Operating Procedures when needed
• Working towards enhancement of existing lab process/methodology for lab efficiency improvement
• Work with laboratory operation team on root-cause investigation of all non-conformities and/or customer complaints with proposal of appropriate corrective and preventive actions to address the issue promptly.
• Provide technical training to laboratory personnel to ensure the laboratory competency and conduct refreshment training when needed.
• Insight into new technologies and initiative for enhancement
• Assist to ensure Good Housekeeping and Good Laboratory practice in the laboratory.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Partner with business leaders to deliver strategic HR solutions aligned with business goals.
• Provide advisory support on HR matters including onboarding, performance, and exits.
• Collaborate with OD to drive the performance management and talent development.
• Collaborate with the TA team to support recruitment efforts and strengthen employer branding.
• Drive HR strategies including workforce planning, talent development, and organisational effectiveness.
• Lead employee engagement initiatives to foster a positive, performance-driven culture.
• Handle employee relations matters, including conflict resolution, disciplinary actions, and compliance.
• Support manpower planning and ensure resource readiness to meet business demands.
• Collaborate with stakeholders on compensation & benefits benchmarking and reward strategies.
• Implement HR policies, programmes, and continuous improvement initiatives.
• Ensure compliance with company policies and local labour regulations.
• Analyse HR metrics and recommend improvements to enhance efficiency and effectiveness.
• Manage day-to-day HR operations by working closely with the HR Shared Services team.

• Drive business growth for Medical Device Management & Compliance services through new customer acquisition and expansion of existing accounts
• Represent the organization as a trusted partner for medical device regulatory and certification solutions
• Achieve assigned sales targets, revenue growth, and market penetration objectives
• Support strategic initiatives aligned with medical device regulatory trends and industry needs
• Identify, develop, and manage sales opportunities related to medical device compliance, certification, and regulatory services
• Promote key services including:
  • ISO 13485 Quality Management Systems
  • MDSAP (Medical Device Single Audit Program)
  • Regulatory compliance support (e.g. EU MDR, FDA, ASEAN regulations)
  • Supplier audits, technical documentation review, and lifecycle compliance services
• Prepare and deliver client presentations, proposals, and commercial offers in coordination with technical teams
• Actively engage clients through meetings, follow‑ups, and account reviews to ensure long‑term partnership and retention
• Work closely with operations and technical teams to ensure accurate scope definition, pricing, and service delivery
• Monitor market developments, regulatory updates, and competitor activity within the medical device industry
• Collaborate with the marketing team to develop Medical Device campaigns and promotional content.
• Achieve monthly/quarterly sales targets and report on sales activities.
• Provide feedback to the product development team based on market trends and client needs.
• Negotiate contract terms and close sales deals that maximize value for both the client and the company.
• Maintain accurate and up-to-date records of all sales activities using CRM tools.
• Provide regular reports and insights on sales performance, pipeline status, and market feedback to management.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

• Perform basic laboratory test as per accordance with approved test methods or procedures.
• Assisting Microbiologist in carrying out laboratory testing, method development and compliance with QA/QC requirement.
• Ensure Good Housekeeping and Good Laboratory Practice (GLP) in the laboratory.
• Ensure the sample preparation equipment are used and maintained in proper way.
• Adhere to group HSE safety procedures.
• Make sure all relevant raw data or test information to be correctly and accurately recorded in the provided raw data sheet or manual log book.
• To comply with all Health, Safety and Environment (HSE) local regulation (Occupational Safety and Health Act 1996, Factory and Machinery Act 1967, Environmental Quality Act 1974).
• To perform any other task as assigned by his/her superior.
• To report any hazard/risk, near-miss and incident in Crystal system.
• Ensure that all Operational Integrity Management System (OIMS) requirements are met.

• Lead and implement digitalization projects across the organisation, ensuring alignment with business goals.
• Design, develop, and maintain PowerBI dashboards and reports to provide real-time business intelligence.
• Analyse complex datasets to identify trends, patterns, and improvement opportunities.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Support integration of PowerBI with existing IT systems and databases.
• Provide training and guidance to end-users on PowerBI functionalities and best practices.
• Stay updated with the latest digital tools and trends to recommend enhancements.
• Carry out any other duties as may be assigned by their superior.

• Design, develop, and maintain PowerBI dashboards and reports to provide real-time business intelligence.
• Analyse complex datasets to identify trends, patterns, and improvement opportunities.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Support integration of PowerBI with existing IT systems and databases.
• Provide training and guidance to end-users on PowerBI functionalities and best practices.
• Stay updated with the latest digital tools and trends to recommend enhancements.
• Carry out any other duties as may be assigned by their superior.

We are looking for a proactive and detail-oriented Procurement Executive to join our team in Shah Alam. In this role, you will manage the end-to-end procurement process, ensuring timely and cost-effective sourcing of goods and services to support daily operations.

• Manage the end-to-end procurement cycle, including sourcing, quotation evaluation, negotiation, and purchase order issuance
• Source, evaluate, and manage suppliers based on pricing, quality, and delivery performance
• Negotiate pricing and terms to achieve cost savings and optimal value for the company
• Coordinate with internal teams and stakeholders to understand purchasing requirements and timelines
• Monitor order progress and ensure timely delivery of goods and services
• Resolve supply issues, including delays, quality concerns, and discrepancies
• Maintain accurate procurement records and documentation
• Ensure compliance with company policies and procurement procedures
• Identify opportunities for cost savings and process improvements