Total 13 job vacancies by Informa Group Plc.

We have an exciting opportunity for a Sales Executive in Malaysia to join our Online Resources sales team. Your role will involve promoting our products and services to customers and prospects, attendance at professional meetings and conferences and in-person client visits in Malaysia. You will be part of the APAC commercial team responsible for the sales and promotion of Online resources within Malaysia, reporting to the Sales Manager.

Closing Date: Applications will close on 18th July 2026

Applications are shortlisted on a rolling basis and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you will be doing:

• Able to establish and execute a sales strategy for Malaysia
• Maximize sales revenue to meet and exceed sales targets
• Maintain and build a healthy sales pipeline to ensure continued growth
• Maintain, build, and manage strong working relationships with agents and other channel partners
• Travelling in Malaysia to seek out new opportunities and customers, while maintaining strong relationships with existing clients to maximize upselling potential and repeat business
• To share knowledge, best practice and experience with the wider Taylor and Francis product and sales teams

This role is based in our Menara Skymind office.

We are seeking a dynamic and experienced Senior Manager, Consulting Delivery to lead a high-performing team of research analysts responsible for producing custom research and analysis deliverables. This role is critical in driving operational excellence, ensuring the successful, on-time delivery of high-quality consulting engagements, and fostering a culture of innovation, collaboration, and continuous improvement.

Key responsibilities:

• Lead and develop a team of research analysts, ensuring expertise in delivering high-quality, impactful consulting deliverables. Foster a collaborative and innovative team culture to support continuous learning and growth.
• Proactively leverage capacity forecasting models to anticipate future resource needs based on the volume and complexity of upcoming consulting projects. Collaborate with Consulting leads and stakeholders to understand project pipelines and client demands.
• Use a capabilities decision matrix to enhance the efficiency and effectiveness of consulting delivery. Lead initiatives for process optimization, identifying opportunities for greater efficiency in research execution and consulting delivery.
• Partner with I&A Operations to evolve and refine business and operational processes, optimizing quality, timelines, and cost-effectiveness. Spearhead automation initiatives in collaboration with the Automation team to enhance the efficiency and scalability of consulting processes.
• Oversee the successful, on-time delivery of high-quality, highly relevant, and differentiated consulting projects that meet client specifications and quality expectations.
• Own the creation, documentation, and standardization of business workflows and process maps. Provide training and ongoing support to ensure adherence to standardized processes.
• Partner with Consulting and Research teams to plan, coordinate, and execute consulting deliverables, ensuring alignment with client needs and business goals.

This role is based in our Menara Skymind office.

We are seeking a detail-oriented and skilled Research Analyst, Consulting to manage data acquisition, processing, content preparation, and custom research analysis activities. This role focuses on delivering high-quality datasets and insights through primary and secondary research, advanced data cleansing, and preparation of custom research deliverables.

Key responsibilities:

• Manage data acquisition, cleansing, and processing workflows to ensure the delivery of accurate, consistent, and validated datasets that support research deliverables.
• Contribute to primary research interviews with key industry contacts, maintaining detailed records of findings and synthesizing insights to inform market analysis.
• Perform secondary research using diverse and credible sources, such as trade journals, public reports, financial releases, and company press releases, to gather in-depth market intelligence.
• Develop and maintain advanced templates and workbooks for data aggregation, cleansing, and analysis using data tools or other relevant platforms, ensuring scalability and efficiency.
• Build and refine comprehensive base data and market models, ensuring alignment with related markets, consistency in methodologies, and clear documentation of assumptions to support high-quality research outputs.
• Collaborate with cross-functional teams and stakeholders to align research efforts with broader project goals, methodologies, and client expectations.
• Contribute to the continuous improvement of research processes by identifying, testing, and implementing enhancements to optimize quality, timeliness, and efficiency in research execution and delivery.

This role will be based at Menara Skymind.

We are seeking a highly skilled and experienced Senior Research Analyst, Consulting to independently manage and execute complex custom research projects. This role focuses on delivering strategic insights, driving innovation in research processes, and ensuring alignment of custom research deliverables with client and organizational objectives.

Key responsibilities:

• Lead the successful, on-time delivery of custom research projects, ensuring the availability of high-quality, accurate, and validated data to support market analysis and research deliverables.
• Design and implement advanced workflows for data acquisition, cleansing, and processing, leveraging tools and methodologies to ensure robust and reliable datasets.
• Conduct primary research interviews with key industry contacts, synthesizing findings into actionable insights.
• Perform in-depth secondary research using credible sources such as trade journals, public reports, financial releases, and industry publications to gather comprehensive data for market intelligence.
• Build, validate, and maintain large-scale datasets and market analysis, ensuring alignment with product objectives, consistency with related markets, and thorough documentation of methodologies and assumptions.
• Drive innovation in research methodologies, tools, and processes, identifying opportunities to enhance efficiency, quality, and effectiveness in research execution and delivery.
• Mentor and guide junior team members, fostering a culture of collaboration and supporting their professional development to enhance team capabilities.
• Collaborate with senior stakeholders and cross-functional teams to align research outputs with strategic objectives and ensure the delivery of high-value insights.

Role Overview

Our global Content & Publishing Operations team is looking for an exceptionally skilled, driven editor looking for their next challenge.

This role is perfect if you pride yourself on being highly organized, excel at communication, and thrive working behind the scenes to keep projects moving. Do you find satisfaction in ensuring the quality and timeliness of research deliverables? Then this position is tailored for you!

In this role, you'll assist with content assessment, drive strategic initiatives, and support day-to-day operations to ensure content meets our rigorous quality standards and deadlines. Your top-tier English-language writing and editing skills will be put to excellent use every day.

If you're ready to make an impact with your exceptional attention to detail and passion for quality content, we want to hear from you. This is your chance to join a team where your organizational talents and editorial expertise will be truly valued.

Key responsibilities

• Copyediting and proofreading Word-based reports, PowerPoint documents, Excel spreadsheets, and using data tools to ensure content is consistent, accurate, in line with house style, and accessible to a global client base.
• Supporting the creation and repurposing of selected research content.
• Taking content through the CMS-based publishing workflow, from the editorial queue to publication.
• Supporting successful, on-time delivery of research projects across sectors.
• Training and supporting analysts and other colleagues on writing skills, editorial processes, workflows, style guides, and content management systems. 
• Supporting strategic initiatives and special projects, from planning and and scheduling through delivery.
• Working closely with research and data colleagues from across the business to ensure content is delivered on time and to high quality.
• Creating, standardizing, and supporting business workflow documentation and process maps.

This role will be based at Menara Skymind. 

We are looking for a Senior Research Analyst to join our Manufacturing Technology team in Penang. 

• Scoping : use customer-centric feedback to direct minor scope changes, ensuring research remains fresh and relevant while understanding customer needs and questions to enhance research cycles and add value
• Writing and Thought leadership – providing qualitative analysis to support and justify data, focusing on change and development, and developing concise outputs using text plans and structured outlines while discussing the impact of technology and key market trends in written deliverables or market briefing sessions. 
• Sales support –  Partner with the sales team to generate new leads, progress existing leads, and support renewals, using scoping insights to evolve the research offering and align with client needs. 
• Event support – Collaborate with the events team to showcase research and strengthen Omdia’s position in the industry, gathering intelligence at events to develop new research propositions.
• Primary research – Conducting interviews with key industry contacts across various company types, attending trade shows, participating in face-to-face visits to build relationships and gather insights, and maintaining a detailed log of interactions and feedback.
• Secondary research –  Utilizing sources such as trade journals, in-house research, trade associations, public reports, financial releases, and company press releases to support primary research.
• Building base data –Build credible base data with sufficient market player coverage, creating estimates, ensuring consistency with related data and markets, and logging all assumptions clearly.
• Forecasting – Generating market projections using primary and secondary research supported by credible sources, logging assumptions, and creating narratives around market development, opportunities, and risks.

This role will be based at Menara Skymind. 

We are looking for an Analyst to join our Channels team in Penang.

The Analyst will be a part of Omdia’s Enterprise and Channels research team in Penang and will be responsible for contributing to Omdia’s global channels and partner ecosystems research services. The individual must be data and results-oriented, hungry to drive the innovation within our services, implement ideas, and work with team members to drive commercial success. A particular interest in technology and routes-to-market is critical. The individual will be part of a globally dispersed team and must be able to manage working with colleagues and senior executives from around the world.

Impact you’ll make 

• Support research and provide insights into channels to help vendors and channel partners develop their go-to-market strategies. 
• Supporting Omdia’s Channels team to produce data and high-quality insights to support the global team’s research.
• Creating and delivering research deliverables to support the wider analyst team and clients (including data, presentations, reports, surveys etc.).
• Contributing to global research engagements/projects, which including conducting research interviews.
• Contribute to global research engagements/projects, which may include conducting research interviews, creating questionnaires, working with digital research tools.

This role is based in our Menara Skymind office. 

We're seeking an experienced Director of Software Engineering to lead our engineering organization, reporting directly to the VP of Product, Tech and Strategy. You'll oversee our core technology platforms—the Omdia Customer Platform, data visualization tools, APIs and survey platform—while driving AI initiatives, enhancing customer experience, and strengthening platform fundamentals across security and integration.

You'll lead a team of 6 engineers plus outsourced resources, with the opportunity to grow the team strategically. This role requires both technical depth and the ability to translate business objectives into technical solutions while communicating effectively with non-technical stakeholders across our global organization.

Key Responsibilities

• Define and execute software engineering strategy aligned with Omdia's business objectives
• Lead AI initiatives to enhance research delivery, data analytics, and customer-facing capabilities
• Drive continuous improvement in customer experience across all platforms
• Strengthen platform security, integration, and technical infrastructure
• Oversee development of the Omdia Customer Platform, APIs, data visualization tools, and survey platform
• Manage AWS cloud infrastructure and Sitecore CMS, optimizing for performance and cost-efficiency
• Build and mentor a high-performing engineering team, managing both internal and outsourced resources
• Manage engineering budget, resource allocation, and vendor relationships to maximize ROI
• Establish and track effective KPIs to measure team performance, platform reliability, delivery velocity, and customer satisfaction
• Implement performance management processes including goal setting, regular feedback, and development planning
• Partner closely with Research Operations and Digital Product teams across global locations
• Implement Agile methodologies, DevOps practices, and engineering best practices
• Balance technical debt management with new feature development
• Collaborate effectively across time zones and cultures within Informa's global organization

ROLE SUMMARY:

We are looking for a strategic and execution-focused Digital Product Marketing Manager to drive product positioning, go-to-market success, and customer/user adoption across our digital products. This role sits at the intersection of product, marketing, and commercial teams, ensuring that our products are well designed, effectively launched, continuously optimized based on market and customer insights.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Product Positioning & Messaging

1. Define clear, compelling product value propositions
2. Translate complex product features into customer-centric messaging
3. Ensure consistency across all marketing and communication channels

Go-To-Market Strategy & Execution

1. Lead end-to-end go-to-market (GTM) planning and execution with full ownership
2. Partner with product managers to align on launch priorities and timelines
3. Develop launch plans including campaigns, content, and enablement materials
4. Track and optimize launch performance

Customer & Market Insights

1. Conduct market research including but not limited to customer survey, customer group discussions, user testing, competitor analysis, industry best practices gathering
2. Identify customer pain points and translate them into actionable insights
3. Continuously refine messaging and strategy based on data & research

Cross-Functional Leadership

1. Act as the bridge between Product, Sales, Marketing teams, and Operation.
2. Drive alignment on priorities, messaging, and campaign execution

Performance & Analytics

1. Define and track key product marketing metrics (e.g., adoption, engagement, conversion)
2. Analyze campaign and product performance to drive optimization
3. Use data to inform decision-making and prioritization

Sales & Internal Enablement

1. Equip internal teams with the right tools, messaging, and training
2. Develop marketing materials, playbooks, and product narratives
3. Ensure internal teams are confident in using or promoting the product

This role is based in our Sunway Visio Tower office. 

The Sales position is responsible for revenue generation from new and existing customers within the Automex portfolio in Informa Markets Malaysia. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands ASEAN markets backed with support of a global network.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

Assistnat Operations Manager is responsible for the professional operational delivery of their allocated physical, digital and hybrid events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.

 Principal Duties and Responsibilities

• Be the key point of contact for the show teams in all matters on your allocated shows, internal and external
• Accountability for setting, regular forecasting & achieving operational show budgets for allocated events
• Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks
• Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events
• Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
• Implementation of internal and external Service Level Agreements on all allocated events
• Oversee production and delivery of the show exhibitor manual
• Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors
• Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience
• Compile post event reports and KPI analysis
• Be the key liaison in Philippines with the relevant venues to ensure we adhere to the correct protocol, and deliver our events on time
• Be a key partner with local suppliers and venues
• Perform any other duties commensurate with the grade and level of responsibility

MAIN DUTIES:

• Be responsible for managing international sales activities to meet or exceed regional and event targets.
• Identify clients’ needs, maintain the relationship (mostly with senior positions) & increase the revenue with existing clients, deal with day-to-day clients’ requirements
• Search and evaluate new prospects, build up exhibitor database, market research and develop relationships with potential clients in order to expand the customer network and company’s market share in local industry
• Develop sales plans to do up-selling through sponsorship, advertising or integrated packages
• Maintain good relationship with related Thailand & International organisations, develop brand awareness and industry specific knowledge, including competitor events, keep up to date & analyse competitors’ activities
• Closely coordinate with the offices worldwide within network in managing exhibitions, agents for prospects, customer services
• Analyse the show’s success and prepare reports, monitor after-sales services, compile and analyse sales figures for regional sales reports
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Capture and enter sales contract information into the CRM/ invoicing system, being in charge of exhibitors’ payment follow up.
• Develop the brand and industry specific knowledge, including competitor events
• Directly report to and assist Deputy Event Director in various matters of sales and event management
• Perform additional responsibilities as assigned.

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 10th April 2026. 

What you'll be doing:

• Taking ownership of customer queries received via phone, email, live chat and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practice.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting, and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team to improve customer satisfaction, increase productivity or reduce costs.
• Creating and updating Standard Operating Procedures (SOP) or suggesting amendments to relevant teams.
• Playing an active role in the achievement of department goals by assisting with all types of work across the department as needed and assisting with training if appropriate.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• In addition to the above, this role may also be required to help on projects and workload as determined by business needs and the Manager.