Total 3 job vacancies by Acloud Pte. Ltd.

Role Summary

We are seeking a detail-oriented and proactive HR Operations professional to manage core HR functions across Singapore, Malaysia, and Vietnam. This role is accountable for driving employee engagement and welfare initiatives, ensuring accurate and timely payroll processing for SG and MY, shaping and maintaining HR policies, and overseeing the performance review and OTI (On-Target Incentive) cycles. The ideal candidate combines strong operational rigor with the ability to think critically about people processes and follow through to completion.

Key Responsibilities

1. Employee Engagement & Welfare (SG/MY/VN)

• Design and roll out engagement programs and welfare initiatives across all three markets, accounting for local cultural and regulatory nuances
• Plan and coordinate engagement activities, town halls, and recognition programs
• Monitor engagement metrics (e.g. eNPS, pulse surveys) and propose action plans based on findings
• Act as a point of contact for employee welfare concerns, escalating and resolving issues appropriately
• Partner with local HR/business stakeholders in MY and VN to ensure consistent engagement standards

2. Payroll Processing (SG & MY)

• End-to-end monthly payroll processing for Singapore and Malaysia entities, ensuring accuracy and timeliness
• Ensure compliance with statutory requirements (CPF, IR8A/IR21, EPF, SOCSO, EIS, PCB, etc.)
• Liaise with finance, vendors, and government bodies on payroll-related matters
• Manage payroll queries, reconciliations, and variance checks
• Maintain proper documentation and audit trails for all payroll transactions

3. Policy Setting

• Develop, review, and update HR policies and SOPs in line with employment law and business needs across SG/MY/VN
• Ensure policies are clearly documented, communicated, and consistently applied
• Benchmark policies against market practice and recommend improvements
• Support implementation and change management when new policies are introduced

4. Performance Review & OTI Oversight

• Own the end-to-end performance review cycle — timeline planning, system/template setup, manager communications, and consolidation of results
• Administer the OTI framework, including calculation logic, tracking, and payout coordination
• Partner with department heads to ensure fair, timely, and well-documented performance evaluations
• Maintain performance and incentive records, and generate reports/insights for leadership

Candidate Profile

• Detailed and Organized — meticulous with data, documentation, and deadlines; able to manage multiple concurrent HR cycles (payroll, reviews, policy) without dropping details
• Good Follow-Up — proactively tracks open items to closure; doesn't let issues or pending approvals stall
• Proactive — anticipates problems and process gaps before they escalate; brings solutions, not just issues
• Ownership — takes full accountability for outcomes across markets, even amid ambiguity or shifting priorities

• Strong Thought Process — able to reason through policy and process decisions logically, weighing compliance, business impact, and employee experience

  Requirements

• Diploma/Degree in Human Resources, Business Administration, or related field
• 3–5 years of HR operations experience, with hands-on payroll exposure (SG mandatory; MY preferred)
• Working knowledge of Singapore Employment Act, CPF regulations, and IR21/IR8A processes; familiarity with Malaysian employment law is a plus
• Experience managing performance review cycles and incentive/bonus schemes
• Regional HR exposure (SG/MY/VN) preferred
• Proficient in Excel/Google Sheets; experience with HRIS or payroll systems is an advantage
• Strong written and verbal communication skills; able to engage stakeholders across different markets and seniority levels

Description

Responsible for leading and delivering Microsoft cloud solutions end-to-end across identity, endpoint, security, and Modern Work workloads. This role operates in customer-facing consulting environments — owning technical delivery from assessment through to handover — and is expected to produce structured, audit-ready deliverables while driving adoption and operational readiness for enterprise clients. The role also supports Microsoft Azure engagements on a project-dependent basis, where cloud infrastructure intersects with M365 workloads.

Requirements

1. Project Delivery (End-to-End)

•       Lead and deliver Microsoft cloud projects across assessment, design, implementation, migration (project-dependent), and handover.

•       Own project delivery quality: scope management, milestone execution, and customer sign-off.

•       Ensure all deliverables are produced to standard and on schedule.

2. Technical Workshops & Customer Engagement

•       Run technical workshops: discovery, requirements gathering, solution walkthroughs, and adoption readiness sessions.

•       Manage stakeholder communication throughout the project lifecycle.

•       Present technical trade-offs clearly to both technical and non-technical audiences.

3. Documentation & Deliverables

•       High-Level Design (HLD): Solution architecture, component overview, integration dependencies, security posture, and design decisions with rationale.

•       Low-Level Design (LLD): Detailed configuration specifications, policy definitions, step-by-step implementation sequences, rollback procedures, and environment-specific parameters.

•       Runbooks: Operational procedures, escalation paths, and day-2 support guidance.

•       Implementation Guides & Operational Handover Packs: Knowledge transfer checklists, admin onboarding, and steady-state operating procedures.

• Maintain structured, audit-ready project documentation across all engagements.

•       Support SOP creation and knowledge transfer to customer IT teams.

4. Core Solution Delivery — Microsoft Entra (Identity & Access)

•       Design and implement Conditional Access, MFA, and passwordless authentication.

•       Configure Named Locations and access controls aligned to customer risk profiles.

•       Deliver SSO integrations and application onboarding (SAML/OIDC).

5. Core Solution Delivery — Microsoft Intune (Endpoint Management)

•       Deploy MAM/MDM policies, app deployment, compliance and configuration baselines.

•       Implement Endpoint Security policies, device baselines, and operational reporting.

•       Advise on co-management considerations where applicable.

•       Onboarding of Endpoints (Windows, Mobile Devices)

6. Project-Dependent / Supporting Workloads

•       Support Microsoft 365 workload governance and hardening (Exchange Online, SharePoint, OneDrive, Teams).

•       Plan and support tenant-to-tenant migrations (Exchange, SharePoint/OneDrive, Teams) and endpoint profile migration.

•       Deliver Microsoft Defender for Endpoint onboarding, baseline hardening, and alert tuning.

•       Implement Microsoft Purview solutions: Sensitivity Labels, DLP, Information Lifecycle Management, and Insider Risk where applicable.

•       Conduct tenant security assessments across Secure Score, Conditional Access posture, and endpoint health.

•       Microsoft Azure (project-dependent): RBAC, networking concepts, logging/monitoring integrations, identity integrations.

7. Troubleshooting & Post-Go-Live Support

•       Troubleshoot complex identity and endpoint issues and deliver root-cause fixes (enrollment failures, access blocks, policy conflicts).

•       Provide post-go-live hypercare support: stabilisation, tuning, knowledge transfer, and operational readiness confirmation.

8. Travel

•       Regional travel across ASEAN markets as required for project delivery, workshops, or client engagement.

Must-Have

•       Microsoft Entra ID (Conditional Access, MFA, SSO/SAML/OIDC)

•       Microsoft Intune (MDM/MAM, compliance policies, device baselines)

•       End-to-end Microsoft cloud project delivery (consulting / SI / MSP / enterprise IT)

•       Customer-facing delivery: workshops, stakeholder management, technical presentations

•       HLD/LLD and technical documentation writing

•       PowerShell scripting for deployment and troubleshooting

•       Strong troubleshooting across identity / device / policy interactions

Good-to-Have

•       Microsoft certifications: SC-300, MD-102, MS-102, SC-400 or equivalent

•       Microsoft Defender for Endpoint, Microsoft Purview

•       Tenant-to-tenant migration experience

•       Microsoft Azure: RBAC, networking concepts, logging/monitoring integrations

•       Hybrid identity environments and migration readiness

•       Tooling ecosystem exposure (e.g. Patch My PC, AvePoint, Quest, ShareGate, BitTitan and any other tooling)

As an Associate Cloud Solution Specialist, you will support and deliver Microsoft 365 workload implementations across Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Purview, and Microsoft Defender for Office 365. You will work within a specialist service delivery team, engaging directly with customers to configure solutions, support migrations, and produce quality technical documentation.

This role is suited to someone early in their M365 career who is eager to grow through structured delivery engagements, develop deep product knowledge, and progressively take ownership of customer workstreams

Key Responsibilities

• Support and deliver M365 implementation engagements end-to-end, including configuration, testing, and handover.
• Assist with customer onboarding, workload migrations, and service transitions across M365 workloads.
• Configure and troubleshoot Exchange Online (mail flow, connectors, transport rules, hybrid considerations).
• Deploy and support Microsoft Teams governance policies, meeting configurations, and telephony settings.
• Implement SharePoint Online site structures, permissions, and information architecture.
• Configure Microsoft Purview compliance features — DLP policies, sensitivity labels, retention policies, and compliance settings.
• Support Microsoft Defender for Office 365 configurations — Safe Links, Safe Attachments, anti-phishing, and threat policies.
• Produce customer-ready documentation: configuration guides, change requests, implementation records, and handover packs.
• Liaise with customers to gather requirements, communicate status, and manage expectations throughout delivery.
• Follow established delivery frameworks, SOPs, change management processes, and escalation paths.

Core Solution Areas

Exchange Online

• Mail flow rules, connectors, and transport configuration
• Anti-spam, anti-malware, and email security policies
• Mailbox management, shared mailboxes, distribution groups
• Hybrid mail flow and migration support (where applicable)

Microsoft Teams

• Teams governance policies, external access, and guest access settings
• Meeting configurations, call policies, and channel management
• Teams lifecycle management and operational readiness

SharePoint Online

• Site provisioning, permissions management, and sharing controls
• Information architecture, document libraries, and versioning
• External sharing governance and access policy configuration

Microsoft Purview

• Sensitivity labels, DLP policies, and retention lifecycle management
• Compliance policy configuration for M365 workloads
• Information protection governance aligned to customer requirements

Microsoft Defender for Office 365

• Safe Links and Safe Attachments policy configuration
• Anti-phishing, anti-spoofing, and threat protection policies
• Threat explorer, alert review, and security reporting

Required Skills & Experience

• 1–3 years of experience in IT, with hands-on exposure to Microsoft 365 administration or implementation.
• Working knowledge of one or more M365 workloads: Exchange Online, Teams, SharePoint Online, Purview, or Defender for Office 365.
• Familiarity with the Microsoft 365 Admin Center and Entra ID basics (user management, licensing, permissions).
• Comfortable in customer-facing environments: clear communicator, professional, and solution-oriented.
• Ability to produce structured, clear technical documentation with minimal rework.
• Basic PowerShell scripting for M365 administration tasks is an advantage.

Preferred / Good to Have

• Microsoft certifications (any): MS-900, MS-102, SC-400 — preferred, not mandatory.
• Exposure to Microsoft Purview compliance features (DLP, sensitivity labels, retention).
• Familiarity with Microsoft Defender for Office 365 threat policies and reporting.
• Experience with email gateway technologies (e.g. Proofpoint, Mimecast) is a plus.
• Exposure to tenant-to-tenant or cross-platform migrations (Exchange, SharePoint) is advantageous.