Total 4 job vacancies by AFCA

The Opportunity

As the Deputy Company Secretary, reporting into the General Counsel, you will play a pivotal role in supporting the AFCA Board and Executive on all matters relating to corporate governance, company secretariat responsibilities and membership governance.

Operating with a high level of independence and accountability, you will lead Board and member governance frameworks, oversee compliance with AFCA’s Constitution and the Corporations Act, and act as a trusted adviser across the organisation.

This is a senior, influential role suited to someone who thrives in complexity, enjoys working with Boards, and values purpose alongside professionalism.

Key Responsibilities

In this broad and impactful role, you will:

• Provide strategic advice on Board, Member and Corporate Governance, including compliance with AFCA’s Constitution and Rules
• Lead AFCA’s company secretariat function, including end‑to‑end delivery of Board and Board Committee meetings
• Oversee compliance with Corporations Act obligations, ASIC lodgements and Annual Review reporting
• Draft high‑quality Board and Committee papers for the Board, ARC, PRC and Nominations Committee
• Lead development and continuous improvement of Board frameworks, policies and governance processes
• Act as the Board’s delegate for management of AFCA’s member base, including approvals, compliance, expulsions and lifecycle management
• Own and oversee membership fulfilment and servicing workflows, from applications through to cessations
• Provide senior advice to Executives, Ombudsmen and leaders on matters impacting AFCA members
• Sponsor and oversee projects responding to regulatory change and evolving membership requirements
• Manage governance‑related risk and external reporting to regulators and government bodies
• Serve as business owner for membership systems and governance processes in organisational projects

12‑month contract | Melbourne or Sydney | Flexible & hybrid work

Help shape how AI is responsibly embedded in a purpose‑led organisation

At the Australian Financial Complaints Authority (AFCA), fairness isn’t just a principle, it’s what guides everything we do. We’re now seeking a Change Management Consultant to join AFCA on a 12‑month contract, supporting the delivery of change initiatives across our AI program of work, one of the most exciting and strategically important transformations underway at AFCA.

This is an opportunity to work at the intersection of people, process and technology, ensuring AI enhances not replaces, human expertise.

About the role

Working closely with the Change Lead, you’ll play a hands‑on role in planning, delivering and embedding change activities that support the successful adoption of AI‑enabled tools and new ways of working.

You’ll partner with stakeholders across the organisation to assess impacts, engage teams, address concerns and build readiness, ensuring our people feel confident, supported and empowered as change is introduced.

This role offers meaningful exposure to responsible AI adoption, complex organisational change and strong collaboration across technology, data, operations and customer‑facing teams.

What you’ll be doing

• Conducting change impact assessments across program stages and outcomes
• Developing and delivering end‑to‑end change plans, including engagement, communications, training and readiness activities
• Facilitating workshops and engagement sessions with impacted stakeholder groups
• Building trusted relationships to support buy‑in, adoption and sustained change
• Working closely with Training and Communications Leads to ensure change interventions are aligned and cohesive
• Tracking adoption and effectiveness of change activities, providing insights to continuously improve outcomes
• Ensuring all change touchpoints are clear, consistent and connected for AFCA staff

About the role

We are seeking an experienced people leader with strong technical expertise in financial and loss calculations to lead a specialist team of financial calculation experts supporting complex complaints across investments and advice.

This role is first and foremost a leadership position, responsible for setting direction, coaching capability, quality‑assuring outcomes and driving consistent, timely service delivery. However, this is also a hands‑on technical role at times, requiring deep capability in loss calculations and financial analysis to support complex, high‑risk or escalated matters.

You will lead a team of specialists who provide expert loss calculations and technical advice to case workers, decision makers and Ombudsmen, and will be relied upon as a technical authority in this space.

Key responsibilities

People leadership & operational delivery

• Lead, coach and develop a team of financial and loss calculation specialists, fostering high performance, technical excellence and engagement
• Provide clear direction, regular feedback and coaching to support capability uplift and consistent decision‑making
• Manage team workflow, resourcing, performance planning and quality assurance in line with AFCA frameworks
• Create an environment of collaboration, learning and continuous improvement

• Technical leadership & hands‑on expertise

• Provide expert guidance on complex financial and loss calculations, including lending facilities, investments, break costs, portfolio valuation and remediation calculations
• Step in hands‑on to complete or review calculations for complex, sensitive or escalated complaints
• Ensure loss calculation methodologies are robust, consistent, transparent and aligned with AFCA Rules and industry practice
• Translate complex financial concepts into clear, plain‑English explanations for a broad audience

• Quality, risk & stakeholder engagement

• Quality‑assure specialist advice and calculations to ensure accuracy, fairness and consistency
• Act as a senior escalation point for complex technical issues raised by internal stakeholders
• Work closely with Operational Delivery leaders, decision makers and Ombudsmen to support high‑quality, timely outcomes
• Identify trends, emerging risks or potential systemic issues and escalate appropriately

The Product Designer will lead the research, design, and delivery of exceptional digital services for AFCA.

This is your chance to work across a diverse range of products at different stages of development, from early experimentation and optimisation to feature design and user journey mapping. You will have proven experience and feel comfortable working in multiple modes, including high-rates of experimentation and optimisation. Reporting into the Senior Manager -Customer Experience, this is a rare chance to utilise your design skills to enhance and optimise accessibility of AFCA’s services.

This is initially a 12 month fixed-term contract.

Typically in this role you will:

• Design intuitive, responsive, and accessible digital experiences for consumers and AFCA Members.
• Build prototypes, run usability testing, and refine designs based on real user feedback.
• Work closely with developers, product owners, and business stakeholders in a cross-functional team.
• Build and maintain a design system that ensures consistency and scalability across platforms.
• Establish and run user research programs to inform design decisions.