Job Summary

We are seeking an experienced Air Freight Pricing & Procurement Manager to drive competitive pricing strategies, manage airline relationships, andsupport business growth through effective cost management and marketintelligence. This role plays a key part in ensuring profitability, securingcapacity, and delivering optimal pricing solutions to internal stakeholders andcustomers.

Key Responsibilities

Pricing & Procurement

• Manage and maintain air freight pricing, including spot quotations, tariff rates, and contract pricing
• Lead airline rate procurement activities to ensure competitive and market-aligned pricing
• Negotiate rates, space allocation, and capacity commitments with airlines, GSAs, and partners
• Optimize pricing structures to maximize profitability and margins

Business Development, Commercial Support & RFQ Management

• Identify and develop new business opportunities by analysing market freight data and proposing competitive pricing strategies
• Drive business acquisition through proactive pricing solutions for target customers
• Actively support and lead RFQs, tenders, and bidding processes for prospective and existing accounts
• Partner closely with Sales teams to deliver strategic pricing solutions that improve win rates
• Provide timely and effective pricing support to meet customer requirements and commercial objectives

Market Intelligence & Analysis

• Monitor and analyse market trends, rate fluctuations, and competitor pricing
• Research and identify opportunities to enhance pricing competitiveness
• Maintain visibility on airline costing, flight routes, and capacity conditions

Carrier Management & Coordination

• Build and maintain strong relationships with airlines, GSAs, and strategic partners
• Ensure effective communication on surcharge updates, market changes, and carrier notices
• Optimize loading plans and space utilization based on daily allotments

Internal Collaboration & Compliance

• Work closely with Operations, Sales, and Overseas offices to align pricing strategies
• Ensure compliance with company pricing policies and approval processes
• Maintain and update pricing systems, databases, and tools for operational efficiency
• Provide support for customer escalations related to pricing and capacity issues

Job Requirements:

• Minimum 5~8 years of experience in Air Freight Pricing, Procurement, or Commercial Management.
• Strong knowledge of airline pricing structures, capacity management, and global air freight market dynamics.
• Experience in RFQ/RFP management and multinational customer accounts.
• Strong negotiation, analytical, problem solving and communication skills.
• Proficiencyin Excel, pricing tools, and freight forwarding systems.

Role Purpose

The Manager, Transport Planning & Business Improvement is responsible for optimising the deployment and utilisation of transportation resources across Crown Singapore's businesses, including Relocations, Workspace, Fine Art, Records Management and Asset Lifecycle Management.

The role will establish centralised visibility of transportation resources, improve planning effectiveness, reduce external trucking costs, and drive the transition from manual planning processes toward data-driven and digitally enabled transportation management.

The successful candidate must be capable of operating in an environment where planning is currently managed through spreadsheets and manual processes and be able to design and implement sustainable improvements.
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Key Responsibilities

Transportation Resource Planning

• Manage planning and scheduling of transportation resources across all business units.
• Optimise allocation of:
  - Vehicles
  - Drivers
  - Transportation crews
  - Specialised equipment
  - External transportation providers
• Maximise utilisation of internal transportation resources.
• Reduce dependency on subcontracted transportation providers.
• Identify opportunities for resource sharing across business units.

Resource Visibility & Utilisation

• Develop and maintain a centralised resource planning framework.
• Establish visibility of:
  - Vehicle capacity
  - Vehicle utilisation
  - Driver utilisation
  - Route efficiency
  - External vendor usage
• Produce daily, weekly and monthly utilisation reports.
• Implement forecasting and capacity planning processes.

Business Improvement

• Review and document current planning processes.
• Identify inefficiencies and improvement opportunities.
• Standardise planning workflows.
• Introduce best-practice planning methodologies.
• Drive continuous improvement initiatives across transport operations.

Data, Reporting & Analytics

• Develop KPI reporting and operational dashboards.
• Monitor:
  - Vehicle utilisation
  - Revenue per truck
  - Cost per trip
  - Driver productivity
  - Fleet productivity
  - External trucking spends
• Produce management reporting for senior leadership.

Digital Transformation

• Lead the transition from spreadsheet-based planning to a digital planning environment.
• Evaluate transportation management solutions and planning tools.
• Work with business stakeholders to define system requirements.
• Support implementation of future transportation management systems.
• Leverage Excel, Power BI, Power Automate and related technologies to drive automation.

Stakeholder Management

• Partner closely with managers across:
  - Relocations
  - Workspace
  - Fine Art
  - Records Management
  - Asset Lifecycle Management
• Balance competing operational priorities.
• Ensure transportation resources are allocated effectively across all business units.

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Qualifications

Essential

• 7-10 years of experience in transportation planning, logistics planning, fleet optimisation or resource planning
• Strong analytical capability
• Advanced Excel proficiency
• Experience working in a multi-site or multi-resource environment
• Proven track record improving operational efficiency
• Strong stakeholder management skills

Preferred

• Power BI
• Power Automate
• Transportation Management Systems (TMS)
• Fleet Management Systems
• Process improvement methodologies
• Lean or Continuous Improvement experience

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• In charge of generate financial models for pricing, perform sensitivity and stress analysis and debt financing schedules. 
• Responsible in financial models also for business plans and cashflow forecasting
• In charge of assisting to prepare proposals, terms sheets and letters of intent for aircraft lease and acquisition transactions
• Responsible in analysing transaction opportunities and make recommendations to the management team
• In charge of assisting to prepare financial analysis of proposals and summarise deal terms for management decision making
• Responsible in managing all phases of the aircraft leasing renewal, purchase, sale andtransition transactions to ensure appropriate outcomes and deliverables
• Coordinates with legal, finance, sales and technical teams on transaction management
• Participatesin lease, sale and purchase negotiations
• Supportsthe transaction lawyers in documentation and closing for aircrafacquisition, lease and sale transactions
• In charge of assisting to provide documentation to lease management team to file and update lease management system
• Prepares information for management reporting on lease function as required
• Other support duties or assignments as required

Requirement:

• Min Degree in Engineering / Finance / Accounting or related disciplines. 
• Min 5 years’ experience in aviation leasing industry or M&A advisory services
• Proficiency and relevant experience in financial modelling is an advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 65135697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. LtdEA License No: 17C8900

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate will be responsible for driving the growth and performance of assigned product categories through a structured category management approach. This role focuses on enhancing financial results, strengthening customer appeal, improving market competitiveness, and optimising overall category productivity.

This role is based in Tampines North.

Key Responsibilities

International Sourcing

• Develop and execute international sourcing strategies in collaboration with the Commercial team to support category growth, margin improvement and range objectives.
• Drive end-to-end margin improvement by increasing direct import penetration in identified strategic categories through sourcing optimisation, improved commercial terms and reduced reliance on intermediaries.
• Establish, expand and manage a robust network of overseas suppliers, manufacturers, consolidators and trading partners to ensure supply continuity, cost competitiveness and scalability.
• Identify, evaluate and onboard overseas suppliers and products through structured due diligence processes, ensuring alignment with category strategies, market demand, quality standards, food safety, ethical sourcing and regulatory requirements.
• Lead end-to-end supplier negotiations covering pricing structures, commercial terms, minimum order quantities (MOQs), lead times, production capacity, service levels and supply continuity commitments, with a focus on optimising total landed cost and mitigating supply risk.
• Monitor and analyse global and regional FMCG trends, consumer demand shifts and competitor sourcing activity to identify sourcing opportunities that support range innovation, differentiation and long-term category growth.
• Build and maintain strong, collaborative relationships with overseas suppliers and sourcing partners, ensuring effective communication, performance management, issue resolution and continuous improvement across cost, quality and service delivery.
• Propose, plan and attend relevant overseas trade fairs (e.g. Thaifex, Anuga, SIAL) to identify new sourcing opportunities, evaluate emerging trends and support category range development initiatives.

Demand & Supply Planning

• Develop and maintain accurate, data-driven demand forecasts and supply plans for all imported ranges, incorporating historical sales performance, promotional calendars, seasonal patterns, market intelligence and agreed category plans.
• Perform end-to-end order cycle management for inventory, including coordination with suppliers and distribution centres to ensure timely delivery of goods to island-wide stores.
• Translate category strategies, promotions and festive programmes into clear, executable supply and replenishment plans.
• Maintain close awareness of market and supply conditions (e.g. supply constraints, raw material shortages, production issues, geopolitical or logistics disruptions) that may impact product availability or lead times.
• Partner with overseas suppliers to validate production capacity, stock availability, lead times and shipment schedules, and proactively flag supply risks with recommended mitigation or alternative sourcing plans.
• Optimise inventory levels by balancing service level targets, shelf-life constraints, MOQs, lead times and working capital considerations, ensuring healthy inventory turns.
• Proactively monitor store-level on-shelf availability and identify root causes of out-of-stock (OOS) situations; develop and implement corrective actions to reduce OOS duration and recurrence.
• Actively manage inventory health, including excess, slow-moving and discontinued imported SKUs, and define exit strategies timely in collaboration with Commercial teams.

Import Operations & Compliance

• Own end-to-end import planning and execution, from purchase order placement through shipment coordination, customs clearance and delivery to distribution centres.
• Coordinate with overseas suppliers, freight forwarders, shipping lines and distribution centres to plan, track and optimise shipment schedules, ensuring on-time arrival and efficient inbound handling.
• Track and manage all import shipments end-to-end, providing clear visibility on shipment status, delays, variances and exceptions, and proactively escalating issues with corrective actions.
• Oversee the preparation, submission and maintenance of import licences, permits and regulatory documentation, ensuring audit readiness and adherence to internal governance standards.
• Govern import-related costs, including freight, duties, demurrage and detention (D&D), and work closely with Distribution Centres to minimise total landed and handling costs.
• Ensure timely payment closure and statement of account (SOA) reconciliation with overseas suppliers, freight forwarders and service providers.
• Ensure full compliance with all import-related customs, licensing, permit, food safety and regulatory requirements governing the importation of FMCG goods, in close collaboration with the Regulatory Affairs and Food Safety teams.

Qualifications

• Bachelor's degree in Business Administration and/or any related field is preferred.
• Minimum 3 years of experience in Category Management, Procurement, and/or similar role.
• Great commercial acumen with a track record of delivering sales and profit improvements.
• Possesses solid knowledge and experience in sourcing or buying.
• Demonstrates good communication and negotiation skills.
• Excellent stakeholder management with the ability to build and maintain effective working relationship.

Pricing & Procurement
• Manage air freight pricing including spot quotations, tariff rates, and contract pricing
• Lead airline rate procurement to ensure competitive and market-aligned pricing
• Negotiate rates, space allocations, and capacity commitments with airlines, GSAs, and partners
• Optimise pricing structures to maximise profitability and margins

Business Development, Commercial Support & RFQ Management
• Identify and develop new business opportunities through analysis of market freight data and pricing strategies
• Drive customer acquisition through proactive and competitive pricing solutions
• Lead and support RFQs, tenders, and bidding processes for both new and existing accounts
• Work closely with Sales teams to strengthen pricing strategies and improve win rates
• Deliver timely pricing support aligned with customer and business requirements

Market Intelligence & Analysis
• Monitor market trends, rate movements, and competitor pricing
• Identify opportunities to improve pricing competitiveness
• Maintain visibility of airline costs, routes, and capacity conditions

Carrier Management & Coordination
• Build and maintain strong relationships with airlines, GSAs, and strategic partners
• Communicate updates on surcharges, market changes, and carrier notices
• Optimise load planning and space utilisation based on daily allocations

Internal Collaboration & Compliance
• Collaborate with Operations, Sales, and overseas offices to align pricing strategies
• Ensure compliance with internal pricing policies and approval processes
• Maintain and update pricing systems, databases, and tools for efficiency
• Support resolution of customer escalations related to pricing and capacity issues

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainablebusiness practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!
Work you'll do:

This role sits within the SAP team of Deloitte Southeast Asia, which encompasses the SAP Module solutions respectively. As a leader of this group, you will drive the growth of our SAP business in the region and be responsible for the creation, sale and delivery of SAP solutions: Functional and Technical Design, SAP Application & Systems Development, SAP Business Transformation, etc.

• Engage clients in workshops and interviews to analyze process and reporting requirements
• Advise clients on industry/ cross-industry leading practices. Advise clients on SAP recommended processes and functions
• Design target state SAP solutions for clients. Influence clients’ thinking in adopting leading/ standard practices while developing target state
• Analyze application landscape to design interfaces to SAP solution 
• Perform SAP configuration and tests. Develop specifications for development of forms/ reports/ interfaces. 
• Lead the consultant and client teams through the implementation cycle including planning and execution of testing, migration and cutover. 
• Support change management execution by developing training material, delivering training and supporting users post cutover.
• Develop relationships with internal and external stakeholders 

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. Additionally, Senior Managers across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Understand the goals of our internal and external stakeholders to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.

Requirements:

If you are someone with:

• A good honors Degree, preferably at postgraduate level, in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• Senior Manager will require a minimum of 15 years of experience in SAP Supply Chain / Logistics Modules, preferably with direct implementation exposure with EWM, Ariba; Completed at least several end to end full life cycle of SAP Supply Chain / Logistics implementations. Also have solid exposure in team leading experiences would be a mandatory
• Has experience in SAP S/4 HANA environment is a must; and have experiences in industry of Real Estate, Pharmaceutical, Life Sciences, Energy/Utilities, Retails would be preferable
• Demonstrated success in multi-cultural work environment.
• Sound understanding of business process, industry nuances and leading practices in area of focus
• Ability to facilitate effective workshops to lead target state design.
• Ability to lead teams
• Demonstrated excellence in conceiving and executing SAP solution
• Broad understanding of SAP design. Appreciation of digital enterprise and emerging technologies
• Sound business acumen, teamwork and leadership qualities.
• Willingness to work outside of office base and most of all…
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

Due to volume of applications, we regret only shortlisted candidates will benotified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request money or your personal information. Kindly apply for roles that youare interested via this official Deloitte website. 

Company Overview

AerOne Techniques is a team of aviation professionals committed to creating innovative solutions that inspire and empower. Join us to shape the future of aviation with global impact and cutting-edge expertise.

Job Summary

The Manager, Aviation Sales Engineering and Asset Management drives global commercial revenue by integrating aerospace engineering expertise with commercial asset strategy. This role leads international technical sales teams, manages global aviation asset lifecycles, and negotiates complex agreements with airlines, lessors, and MRO providers.

Responsibilities

• Define and implement technical sales strategies for international commercial airlines, lessors, and global MRO markets to drive revenue growth.
• Lead engineering teams to develop high-margin commercial proposals by translating technical capabilities into customer-focused solutions.
• Manage cross-border RFQ/RFP processes ensuring compliance with regional requirements to secure global contracts.
• Develop quantifiable total cost of ownership (TCO) models to demonstrate clear ROI to international customers.
• Execute global asset portfolio strategies optimizing lifecycle from acquisition through leasing, operations, to end-of-life teardowns.
• Perform data-driven asset valuation and analytics using cross-border technical records, utilization trends, and market data to inform decision-making.
• Mitigate technical risks and ensure asset compliance with global regulatory frameworks including FAA, EASA, CAAC, and CAA.
• Strategically deploy rotables, engines, and component inventory across international hub networks to maximize utilization.
• Mentor and lead diverse, remote, and cross-functional teams across Sales Engineering, Asset Management, and Technical Operations to achieve business goals.
• Analyze regional market trends to identify and pursue expansion opportunities in emerging global commercial aviation sectors.
• Build and maintain trusted advisor relationships with C-suite executives at global airlines and leasing firms to support business growth.

Required competencies and certifications

• Bachelor’s degree in Aerospace, Engineering, Aviation Management, or Finance.
• Minimum 10 years of progressive leadership experience in commercial aviation technical sales, MRO commercial management, or aircraft leasing.
• Proven experience managing multi-million-dollar international commercial deals, cross-border asset transfers, and global portfolios.
• Deep technical knowledge of commercial aircraft platforms (Boeing, Airbus) and global aviation regulatory authorities (FAA, EASA, etc.).
• Ability to travel internationally up to 70% to support global clients and asset inspections.

Preferred competencies and qualifications

• MBA or advanced technical degree.

Architectural Manager

• Office at: CHANGI BUSINESS PARK {Expo MRT}
• Work both in the office and at project sites
• Mon to Fri, from 8.30am to 5.15pm
• Salary is up to $8,500

Job Role
An Architectural Manager oversees the entire architectural scope of projects, from design coordination and shop drawing approval to on-site execution, ensuring compliance with specifications and building regulations.

Job Responsibilities:

• Lead the architectural planning and design phases for large-scale mega projects, ensuring innovative solutions that align with client expectations and regulatory requirements.
• Manage the architectural project lifecycle, including scheduling, budgeting, and resource allocation, ensuring all project milestones are achieved on time and within budget.
• Review and validate architectural designs, ensuring they are practical, sustainable, and in compliance with local building codes and safety standards.
• Establish and enforce quality assurance protocols throughout the project, ensuring all architectural work meets the prescribed standards and complies with regulatory requirements.
• Provide mentorship and guidance to junior architects and design staff, promoting professional development and fostering a collaborative team environment.
• Collaborate with safety teams to implement comprehensive safety plans and ensure adherence to safety protocols on-site during all architectural activities.
• Other duties as assigned by the HOD - Engineering or Project Management Team.
  

Job requirements:

• Bachelor’s Degree in Architecture, Civil Engineering, or a related field.
• Minimum of 10 to 15 years of progressive experience in architecture and design management, experience with A1 contractors is preferred.
• Proficiency in architectural design software (e.g., AutoCAD, Revit, BIM Navisworks) and Microsoft Office Suite.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Our client is one of the leading players in the medical devices manufacturing sector. Due to business needs, they are now recruiting a Supply Chain Manager to be part of their Supply Chain team for ongoing transformation projects. They are located in the east.

The Supply Chain Manager's responsible is:

• Lead and oversee daily supply chain operations, including procurement, planning, logistics, and warehouse functions
• Develop and implement supply chain strategies, policies, and SOPs to support business objectives and operational efficiency
• Manage end-to-end supply chain activities, including demand planning, forecasting, procurement, inventory control, warehousing, and logistics
• Lead and develop Procurement and Warehouse teams, driving performance and continuous improvement
• Improve forecast accuracy and optimize inventory planning to minimize excess stock and material wastage
• Manage supplier sourcing, evaluation, negotiations, and performance to ensure a reliable and cost-effective supplier base
• Oversee warehouse and logistics operations, including inventory management, transportation coordination, and operational best practices
• Ensure inventory accuracy through effective stock control, cycle counts, and discrepancy resolution
• Drive supply chain improvement initiatives to enhance efficiency, reduce costs, and improve service levels
• Collaborate with internal stakeholders to support operational and business requirements

Job Requirements:

• Degree in supply chain related discipline
• Min 8 years experience in supply chain within medical devices sector
• Good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Highlights:

• Permanent job opportunity
• 5.25 days work week, normal office working hour
• Great remuneration & benefits (with AWS and Variable Bonus)
• Great career progression
• Location: East

Responsibilities:

• Team Leadership: Lead, mentor, and support the Airfreight Import Customer Service team to ensure staff effectively manage the full end-to-end import process.
• Operational Management: Oversee day-to-day import activities encompassing shipment documentation, carrier coordination, customs compliance, billing, and job closure, while upholding service standards and established procedures.
• Process Optimisation: Proactively identify operational inefficiencies, drive process improvements, and support initiatives aimed at enhancing overall workflow productivity.
• Performance Management: Monitor team performance against SLAs and KPIs, deliver constructive feedback, and escalate issues to the Manager where necessary.
• Customer Escalation Handling: Manage complex import-related customer enquiries and act as the first point of escalation for service-related concerns requiring senior intervention.
• Cross-Functional Coordination: Work closely with Airfreight Operations, Customs, and relevant internal departments to facilitate the seamless execution of import shipments.
• Compliance & Governance: Support the development and enforcement of import customer service policies, ensuring team adherence to internal procedures and applicable regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills, with the ability to support operational improvements.
• Effective communication and interpersonal skills to manage team and customer interactions.
• Ability to motivate staff and ensure consistent service quality.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system