About SLEEK
Through proprietary software and AI, along with a focus on customer delight,Sleek makes the back-office easy for micro SMEs.
We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.
We operate 3 business segments:
Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations.
Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary Sleek Books ledger, AI tools and exceptional customer service.
FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses.
Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.
We have recently raised Series B financing off the back of>70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.
Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.
At Sleek, we are on a mission to streamline operations and elevate customer experience through intelligent automation powered by efficient, reliable, and production-grade ML/RL systems.
About the Role:
We are looking for a Client Onboarding Executive who is excited about the below Mission and Outcomes of the role.
Mission: to deliver seamless, high-velocity onboarding experience for every new Sleek client. By mastering Singapore’s regulatory requirements and embracing AI-driven workflows, you will ensure 100% data accuracy and compliance while maintaining a zero-friction pace. You are responsible for turning new sign-ups into successful, live entities with speed, precision, and client delight.
Key outcomes in the first 6-12 months
1. 3 (Three) Day Sleek Time Execution. Ensure 100% of assigned incorporation and transfer files reach live status within 3 working days of active Sleek time. You will proactively follow up with clients to resolve external dependencies and move files back into the "active" clock as quickly as possible. Any delays caused by external client dependencies, such as pending documentation, signatures, or information requests, are excluded from the 3-daywindow
2. First-Time Right Statutory Filings: Maintain a 100% accuracy rate on all initial statutory filings (RORC, ROND, RONS, and resolutions). By utilizing internal automation tools and double-check protocols, you will ensure zero filing errors and zero rejections from ACRA.
3. Data Integrity Specialist: Guarantee that 100% of client profiles in the Sleek admin platform are complete and accurate before handover. Your goal is to eliminate any back-and-forth from the Service Delivery team caused by missing or incorrect entity data.
4. Personal CSAT of 97%+: Achieve a consistent individual Client Satisfaction score of at least 97% by providing clear, empathetic, and timely communication. You will resolve client queries within 4 working hours and proactively manage expectations throughout the onboarding journey.
5. AI Adoption & Process Feedback: Actively utilise all new AI and automation tools introduced in the roadmap. You are expected to provide weekly feedback on process friction points and suggest at least one automation improvement per quarter to simplify your own workflow.
Role Requirements
● Recognised degree or diploma in Business Administration or equivalent.
● Minimum 5 years’ experience in client-facing roles, handling sensitive information and complexclient matters.
● 2+ years of experience with a high proficiency in Singapore regulatory compliance (ACRA/AML/CFT).
● Hands-on experience with Google Workspace, Microsoft applications, and various productivity software.
● Self-motivated, proactive, and highly organised with a "detail-oriented" approach.
● Ability to thrive in a fast-paced, technology-driven, and VUCA environment.
● Excellent interpersonal and communication skills to effectively support entrepreneurs.
Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:
Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.
Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. Itis a key ingredient of self awareness and emotional intelligence.
Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.
The interview process
The successful candidate will participate in the belowinterview stages. We anticipate the process to last no more than 3 weeks from start to finish.
Whether the interviews are held over video call or in person will depend on your location and the role.
TA Screening
A ~30 minute chat with the Talent Acquisition Team.
Technical Round
A ~45 minute interview with the hiring team/ hiring manager.
Behavioural / Soft Skills fit assessment
A ~45 minute chat with our Country manager.
Offer + reference interviews
We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that youprovide to us.
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Requirement for background screening
Please be aware that Sleek is a regulated entity and as suchis required to perform different levels of background checks on staff depending on their role.
This may include using external vendors to verify the below:
- Your education
- Any criminal history
- Any political exposure
- Any bankruptcy or adverse credit history
We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one ofthese checks may prohibit you from passing probation.
By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found atsleek.com.
