Total 7 Manager level Quality Assurance / Control job vacancies in Klang Valley

About the Role

Be part of a team dedicated to enhancing patient experience and strengthening community engagement across healthcare settings. This role offers the opportunity to make a meaningful impact through patient relations, service recovery, engagement campaigns, and service improvement initiatives. If you are passionate about people, enjoy interacting with diverse stakeholders, and thrive in a fast-paced, service-oriented environment, this is a rewarding opportunity to drive positive change and improve care experiences.

Who Should Apply

• Individuals passionate about improving patient experience and building meaningful community relationships.
• Professionals who enjoy engaging with people, resolving service issues, and driving service excellence initiatives.
• Strong communicators who are proactive, empathetic, and comfortable working in dynamic, fast-paced environments.

Key Responsibilities

• Manage patient feedback and related matters, including investigations, service recovery, follow-up actions, response drafting, and reporting.
• Engage patients to gather feedback and identify opportunities for service improvement and enhanced patient experience.
• Partner with frontline staff and stakeholders to address feedback issues and support service recovery initiatives.
• Facilitate patient engagement activities such as focus group sessions and community outreach initiatives.
• Prepare reports, analyse feedback trends, and share insights with management and relevant departments.
• Build and maintain positive relationships with patients, caregivers, healthcare professionals, and internal teams.
• Identify meaningful stories and contribute content for internal newsletters and engagement communications.
• Drive on-ground campaigns and service improvement initiatives across multiple locations.
• Support ad-hoc projects and departmental initiatives as assigned.

Requirements

• Degree qualification with 2–3 years of experience in healthcare, hospitality, customer relations, or service-related industries.
• Strong verbal and written communication skills in English; ability to converse in local dialects or additional languages is advantageous.
• Customer-centric with strong interpersonal skills and confidence engaging stakeholders at all levels.
• Passionate about community engagement, patient experience, and frontline interaction.
• Comfortable managing campaigns and activities across different locations.
• IT-savvy and proficient in Microsoft Office applications; exposure to SharePoint or related systems is a plus.
• Able to interpret data, analyse trends, and support reporting needs.

Qualified applicants, please send a copy of your resume in MS Word to:

melanietay@recruitexpress.com.sg

or call Melanie at 6736 3280 for further enquiries

All information will be treated with confidentiality and only selected candidates would be notified

Consultant: Melanie Zheng Zhiyuan

Designation: Principal Consultant/Division Manager

CEI Reg No: R1104774

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

We are looking for a Hygiene & Compliance Manager to join our team

As a Hygiene & Compliance Manager, we rely on you to:

• Be responsible for maintaining the highest level of sanitation and hygiene standards in the hotel
• Ensures all food served to guests and colleagues are free of microbiological, chemical, and physical contamination, and all work areas conform to minimum requirements set by local health authorities.
• Manage, review and address all matters related to SFS or Local Food Safety Regulation

We are looking for someone who:

• Has proven experience in hygiene, compliance, quality assurance, or a related field
• Possesses strong knowledge of regulatory standards and best practices
• Demonstrates excellent attention to detail and problem-solving skills
• Has strong communication abilities
• Is proactive, organized, and able to work independently
• Is comfortable conducting audits and delivering training
• Is able to work 5-day work week, with shift rotations that include weekend and public holidays

Required Certifications:

• Food Hygiene Auditor Certificates [HACCP Level 3 Certificate, ISO 22000/FSSC 22000 Internal Auditor, Food Safety Level 1&3]
• ISO Internal Auditor Certificates [ISO 9001:2015 (Quality), ISO 45001:2018 (Health & Safety) & ISO 14001:2015 (Environmental)]
• Good to have: ISO 22000 Lead Auditor Certification / Food Safety Level 4

Job Description:

• Manage a portfolio of clientele which include listed companies, SMEs and internationally active companies
• Manage a team of audit professionals and assist the Audit Partners and Directors in delivering assurance services to a portfolio of clients
• Perform review work of audit teams’ findings
• Develop and maintain long-term client relationships and identify business development opportunities
• Coach, mentor and build high performance teams

Job Requirements:

• Degree or professional accounting qualifications recognised by ISCA
• Minimum 5 years’ relevant experience with large/mid-tier international accounting firms
• Strong technical (accounting/auditing standards) & interpersonal skills
• Possess initiative and an analytical mind
• Ability to lead a team of like-minded professionals

Job Description:

• Conduct full range of audit for listed companies and SMEs, both in Singapore and overseas, from planning to completion, meet deadline consistently, a reliable and well organised team member
• Develop good problem solving skills and provide sound recommendation of management actions based on industry research, insightful analysis and investigation
• Manage stress and emotions under challenging situation - coach junior employees, communicate clearly, share learnings
• Maintain awareness of market trends and indsutry factors impacting the client, to be able to lead non-complex client meeting

Requirements:

• Degree or professional accounting qualifications recognised by ISCA
• Minimum 3 years’ relevant experience with large/mid-tier international accounting firms
• Proactive, committed and able to work under pressure
• Possess initiative and the ability to work independently
• Good communication skills, both oral and written
• Team player - approachable and personal

Role Overview

We are building a corporate services firm in Singapore, focusing on company incorporation, compliance, and tax advisory for SME clients.

This role will play a key position in supporting backend operations, regulatory compliance, and the setup and ongoing requirements of a Corporate Service Provider (CSP) license.

The ideal candidate should be hands-on, reliable, and able to independently manage client portfolios across corporate secretarial, accounting, and tax matters.

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Key Responsibilities

 • Handle company incorporation and ACRA-related filings

 • Manage corporate secretarial matters, including annual returns, resolutions, and statutory compliance

 • Prepare and submit GST returns (IRAS filing)

 • Prepare and assist with corporate tax filing (Form C / Form C-S)

 • Liaise with clients on accounting, compliance, and regulatory matters

 • Ensure timely submission of statutory filings and maintain proper records

 • Support internal compliance processes (KYC / AML / client due diligence)

 • Assist in CSP license application and ongoing compliance requirements

 • Work closely with the founder to execute client solutions and service delivery

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Experience Requirement

 • 3 – 6 years of relevant experience in:

 • Corporate secretarial firm, accounting firm, or corporate services firm

 • Hands-on experience in:

 • Company incorporation (ACRA)

 • Corporate secretarial work (annual returns, resolutions, compliance)

 • GST submission (IRAS filing)

 • Corporate tax filing (Form C / Form C-S)

 • Familiar with Singapore compliance requirements and statutory deadlines

 • Ability to manage multiple SME clients independently in a fast-paced environment

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CSP & Compliance Exposure (Preferred)

 • Prior experience in a CSP-licensed firm or familiarity with ACRA CSP requirements

 • Exposure to AML/CFT compliance, KYC procedures, and client due diligence

 • Experience in internal compliance processes or regulatory support will be an advantage

⸻

Qualifications

 • ISCA / ACCA / CPA or equivalent professional qualification

 • Strong understanding of Singapore corporate, tax, and compliance framework

⸻

Language Requirement

Fluency in spoken and written Mandarin is required due to the business nature of the role. The candidate will need to communicate effectively with Mandarin-speaking clients on a regular basis, including handling inquiries, explaining corporate structures, compliance requirements, and tax-related matters.

This requirement is based on business and operational needs.

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What We Are Looking For

 • A hands-on individual who can take ownership of backend operations

 • Ability to work independently with minimal supervision

 • Strong sense of responsibility and attention to detail

 • Comfortable working in a growing company environment

 • Willingness to grow into a key role within the firm

⸻

Growth Opportunity

This role offers strong career progression into a key position within the firm, including involvement in regulatory licensing, compliance management, and business expansion.

⸻

Compensation

 • Monthly salary: SGD 7,000 – 10,000 (commensurate with experience)

 • Performance-based bonus (subject to company and individual performance)

⸻

Compliance Statement

We are an equal opportunity employer. All applications will be considered based on merit, skills, and experience. Language requirements are strictly based on business and operational needs.

• Contact customers to resolve potential AML and tax information gaps

• Review and validate the accuracy and reasonableness of submitted information

• Handle appeals hotline and provide timely, accurate resolutions

• Support administrative and documentation tasks in compliance with bank policies

• Coordinate with internal teams to ensure smooth case completion

• Monitor case progress to meet SLAs and regulatory timelines

• Identify process gaps and suggest workflow improvements

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

• Responsible for developing & maintaining APAC country specific compliance policy and process documents, training materials
• Ensuring that all data protection/security/ HSE issues from audits or risks raised are recorded, with ownership, and tracking remediation tasks to closure/mitigation/acceptance of risks.
• Management of the annual risk assessment program covering information security, data protection, health & safety, environment, and social governance
• Initiate yearly compliance activities, eg. BCP exercise, call tree test, updating of various operations / compliance documentations, vendor due diligence exercise
• Creation and maintenance of the Legal Risk Register (APAC)
• Annual site audits and management of any remediation plans (H&S/Fire/Infosec/Data Protection/ESG)
• Gathering of carbon emission data in support of global ESG reporting requirements
• Attendance at the monthly country and compliance circle meetings
• Responding to client information security assessments. Full completion and response to all Client questionnaires, including existing clients and new business opportunities.
• Incident investigation and reporting pertaining to data and HSE
• Development of the Quality Management System in support of attaining certification to ISO9001
• Administrative tasks including but not limited to: Client sales bid compliance assistance, contract reviews (Data protection terms), uploading documents to client portals
• Reviewing, updating and development of compliance policies and procedures

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)