Here at Wise we're working to create a seamless IT experience by offering all the tools and permissions people need to do the best work they can, and simultaneously avoid being a speed hump. We have a highly mobile, geographically diverse work environment and currently we look after 20 offices of varying sizes.
The teams that support all this are called User Technology (UT). UT comprises autonomous teams that build and maintain everything needed to support our company mission. These teams include device management, conferences and events, network infrastructure, service management and user access management organised into various engineering and support functions. We already have an amazingly dedicated and talented team of 100 technicians and engineers Wisers.
We are looking for an Experienced IT Support Specialist to join our Team in our Hyderabad office. Our mission is to support everyone in Wise through ensuring we’re offering the best equipment, keeping it safe and running in peak condition.
Key Responsibilities
- Provide IT support and troubleshooting for both Windows and Apple environments.
- Manage endpoint support, including expertise in Kandji and Intune.
- Identify and suggest potential areas for improvement.
- Be an encyclopaedia on Wise's IT products and services.
- Document work thoroughly and create guides for fellow technicians and customers.
- Install, modify and repair computer hardware and software.
- Help acquaint new users with tools & tech in Wise.
- Ensure high-quality ticket management and understand the importance of efficient issue tracking.
- Procurement and vendor management.
