Job Responsibilities:
1. Operational Oversight & Execution
· Oversee and support Facilities Manager on daily facilities operations across multiple client sites.
· Manage facilities, predictive, and corrective maintenance programs for M&E, HVAC, electrical, plumbing, and building services.
· Ensure service levels and KPIs are met, with prompt escalation and resolution of technical issues.
· Oversee incident management, emergency response, and business continuity planning.
· Monitor site inspections, audits, and contractor performance for compliance and quality.
· Conduct fire drill and table-top exercise annually
2. Client Relationship Management
· Build and maintain strong, trusted partnerships with key client stakeholders.
· Address escalations, resolve disputes, and ensure a high level of client satisfaction.
· Proactively propose value-added FM solutions and continuous improvements.
3. Contract & Service Delivery
· Translate client FM requirements into deliverable service solutions.
· Monitor KPIs, SLAs, penalties/service credits, and ensure contractual obligations are fulfilled.
· Prepare reports, dashboards, and performance reviews for clients and senior management.
4. Business & Account Development
· Identify opportunities for contract renewals, upselling, and cross-selling FM services.
· Work with senior management to design and implement account growth strategies.
· Expand scope of services (e.g., sustainability, energy management, asset lifecycle).
5. Business Development & Tender Support
· Provide technical input to tender submissions, bids, and sales presentations.
· Participate in site show round with prospective clients.
· Collaborate with sales teams to improve tender win rates.
6. Financial & Budgetary Control
· Prepare and manage budgets for assigned projects.
· Monitor financial performance, analyse cost variances, and ensure profitability targets are achieved.
7. Compliance & Statutory Requirements
· Ensure client sites comply with statutory and regulatory requirements (fire safety, WSH, MOM, environmental).
· Lead audits, inspections, and ensure timely reporting.
8. Vendor & Team Management
· Manage vendor selection, contract negotiations, and SLA performance reviews.
· Lead, mentor, and develop site teams (engineers, supervisors, technicians).
· Promote training, succession planning, and continuous improvement.
Job Requirements:
- Strong balance of operational excellence and business acumen.
- Proven client engagement, negotiation, and presentation skills.
- Leadership ability with experience managing large, multi-site FM teams.
- High level of initiative, problem-solving, and crisis management.
- Bachelor’s degree in Engineering, Facilities Management, Building Services, or related field.
- Minimum 3 years of experience in facilities management.
- Strong track record in contract management, client servicing, and account growth.
- Experience in tender support, solution design, and commercial development within an FM contractor environment.
