Total 2,977 Business Management / Project / Planning job vacancies

We are seeking experienced Business Analysts to drive the transformation of Corporate Digital Banking platform. This role involves partnering with Product Owners to document platform behavior, and collaborating with UX and Technology teams to design seamless user journeys for Corporate and SME customers.

Key Responsibilities

• Collaborate with Product Owners to define and document functional and non-functional requirements for key business banking capabilities, including account services, payments, cash management, corporate cards, trade finance, loans, and user administration.
• Create detailed business process flows, user journeys, and functional specifications that reflect both client needs and internal requirements.
• Partner with UX/UI designers to ensure screen designs adhere to business banking usability standards and align with functional objectives.
• Work with technology teams to translate business requirements into scalable, robust technical designs.
• Support agile ceremonies including backlog grooming, sprint planning, and feature validation to ensure timely and complete delivery of business features.
• Contribute to User Acceptance Testing (UAT) by developing acceptance criteria, reviewing test cases, and validating outputs against expected outcomes.

Required Skills & Experience

• Minimum of 5 years' experience as a Business Analyst in digital platform environments, with at least 2 years in the corporate or business banking domain.
• Familiar with transactional banking, user access management, trade services, or payment workflows tailored for business clients.
• Strong expertise in developing user stories, process maps, and functional documentation.
• Proficient in Agile/Scrum methodologies and tools such as JIRA, Confluence, and Figma.
• Ability to understand complex business processes and translate them into clear, actionable requirements.
• Comfortable working with cross-functional teams spanning product, design, technology, and compliance.
• Strong analytical skills with excellent communication and stakeholder management capabilities.

Preferred Qualifications

• Experience in fintech or enterprise-grade digital platforms within the corporate banking sector.
• Understanding of multi-tier user access models, transaction approval workflows, and regulatory constraints in B2B banking.
• Familiarity with micro-frontend-based platforms is an advantage.
• Exposure to design thinking or service design framework is a plus.

Responsibilities

Primary Duties

i) Takeover of Site

• Attend handover inspection with Landlord/Client
• Ensure site readiness for commencement of works
• Report defects/non-compliances to PM (Project Manager) / Project Director (PD)

ii) Project Planning

• Study project schedule and plan site works for daily supervision/management

iii) Project Implementation

• Check and ensure all workers on site have valid work permits/ passes
• Ensure that works are carried out according to schedule or on target for completion
• Purchase and maintenance of materials

iv) Site Management

• Ensure workers adhere to safety rules
• Ensure proper code of conducts at worksite
• Maintain site in a safe and hygienic condition in compliance to statutory requirements
• Receive supplies and ensure proper storage on site

Job Requirements:

• Diploma in Construction Management or equivilant
• Minimum 2 years of relevant experience in interior renovations / construction fields
• Effective supervision & coordination of workers/sub-contractor
• Good interpersonal skills
• Initiative and responsible
• Positive mindset with "can do attitude"

Monthly Salary: UP to RM $40,000 (Negotiable)

Working Location: Kuala Lumpur, Malaysia

Our client is seeking a Business Head to be based in Malaysia, responsible for formulating and executing the company’s long-term regional strategy while overseeing day-to-day operations.

The role’s core mandate is to identify commercial opportunities and relevant resources, drive the expansion of both existing and new businesses locally, and safeguard the company’s interests and reputation in Malaysia. It will also serve as a key strategic bridge between headquarters, the local market, government authorities, and business partners.

Responsibilities & Duties:

Strategic Leadership & Business Development:

• Develop and implement the company's business development plans in Malaysia, ensuring alignment with corporate strategy.

• Identify and evaluate new trade opportunities, including commodity procurement/sales, trade node establishment, and new trade models, as well as new investment opportunities such as mining asset acquisitions, joint ventures, and greenfield project development.

• Lead commercial negotiations and oversee the signing of key agreements (e.g., JV, offtake, lease agreements).

Government & External Relations Management:

• Establish and maintain high-level relationships with various levels of government, regulatory bodies, industry associations, and key stakeholders in Malaysia.

• Manage all government affairs, including but not limited to license applications, renewals, compliance reviews, and policy advocacy.

• Represent the company at industry forums and public events to enhance the corporate brand image.

Operations & Compliance Oversight:

• Ensure office operations strictly comply with local laws, regulations, environmental standards, and health & safety norms in Malaysia.

• Implement headquarters' risk management policies locally.

Team Building & Leadership:

• Collaborate with functional departments to assist in recruiting, developing, and managing a high-performing localized team.

Qualifications and Requirements:

Education:

• Bachelor’s degree or higher in Business Administration, Law, Finance, Engineering, Languages, or a related discipline.

Experience:

• Minimum 5 years of experience in commodity trading.

• Prior experience in a local representative or country-level role will be an advantage.

• Previous working experience with Chinese state-owned enterprises (SOEs) will be an advantage.

Skills:

• Strong capabilities in strategic planning, financial analysis, and commercial negotiation.

• Proven leadership, communication, and cross-cultural collaboration skills.

• Strong problem-solving ability and sound commercial judgment.

• High level of professional ethics, integrity, and resilience.

Languages:

• Fluency in English is required.

• Proficiency in Malay/Indonesian and Mandarin will be a strong advantage to facilitate effective communication with local stakeholders and regional business partners.

Benefits:

• Performance bonus

• Comprehensive benefits-in-kind 

Nextbeat Singapore Pte.Ltd.

EA License Number: 22C1267

EA Personnel: R22110252

Job Description:

• Support the Project Manager and engineers to deliver projects on time, within scope and budget.
• Manage project documentation and subcontractor coordination.
• Perform system setup, database configuration, and resolve technical/design issues.
• Provide IT infrastructure support (Microsoft & Linux environments).
• Handle network switch configuration and network device design within scope.
• Execute installation, debugging, and troubleshooting of IT systems.
• Guide site engineers and conduct knowledge transfer.
• Oversee project teams and subcontractors; lead and present project meetings.
• Track and report progress, following up on software development and site works.

Job Requirements:

• Degree/Diploma in IT, Computer Science/Engineering, Project Management, or related field.
• Minimum 7 years of relevant system experience.
• Experience in project management or IT systems deployment.
• Proficient in networking, SQL, and Windows OS.
• Knowledge of cybersecurity, database management (SQL), vulnerability assessment, software development concepts, and access control systems (e.g. CCTV, card readers).

EA Reg No: 20C0312

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Partner with business stakeholders and technology teams to gather data requirements specific to banking products, transactions, customers, reporting and analytics.
• Design and maintain logical and physical data models that reflect core banking operations, risk management, compliance, financial reporting or analytics needs.
• Translate complex business use cases into normalized and de-normalized data structures optimized for both operational and analytical workloads.
• Implementation and evolution of data marts, data warehouses, and integration layers aligned with banking architecture.
• Collaborate with development teams on physical data model deployment and performance optimization for large financial datasets.
• Ensure data models adhere to data governance, data quality, and metadata management standards across banking domains.
• Provide data architecture documentation, data dictionaries, and lineage diagrams for regulatory, audit, and business usage.
• Support data lineage, metadata management, and data quality initiatives to enhance trust and transparency in data usage.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field.
• Minimum 7 years of experience in data architecture, data modelling, or data management, banking or financial services industry.
• Basic knowledge of data governance (i.e. DAMA-DMBOK).
• Deep expertise in logical and physical data modelling for core banking, risk, compliance, and financial reporting domains and various analytics use cases.
• Proficient in data modelling tools (e.g., Erwin, PowerDesigner, or similar).
• Advanced SQL skills and strong ability to work with large, complex financial datasets.
• Solid understanding of relational and dimensional modelling, data warehousing, and data integration techniques.
• Intermediate understanding of regulatory compliance in the APAC region.
• Strong collaboration, communication, and documentation skills to engage with both business and technical stakeholders.
• Experience with the American data management system “Collibra” is a plus.
• Experience in Alteryx System is highly preferred.

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No.1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Plan and oversee the Local Settlement MX Migration project following the official announcement expected in early 2026, including requirements confirmation, impact analysis on operations and systems, system development, and testing.
• Coordinate with branches to ensure ownership of planning tasks, including potential buddy bank testing if requested by local authorities.
• Manage the ISO20022 Hybrid Address Format System Enhancement and SWIFT Standards Release2026 projects, monitoring timelines, deliverables, and dependencies across branches.
• Identify, escalate, and resolve delays or risks, while preparing and consolidating weekly or monthly project status reports for stakeholders.
• Facilitate communication and issue resolution by coordinating cross-functional teams such as IT, Compliance, and APAC branches.
• Create clear and impactful deliverables in PowerPoint and Excel to visualize project progress and provide stakeholders with concise reporting materials.
• Organize issues and discussion points, compare potential solutions, and prepare decision-support materials for clients.
• Analyse information required for decision-making and present findings using graphs, charts, and other visual formats.

Requirements:

• Bachelor's degree in any related fields.
• Minimum 5 years of experience in similar roles involving stakeholder coordination within a financial institution, preferably banking.
• Demonstrated proactive communication and relationship-building skills, actively engaging with bank staff, local site personnel, and stakeholders to maintain frequent communication and foster strong working relationships that support consultation and alignment.
• Proven self-driven project management capability, independently identifying key issues, engaging stakeholders, driving tasks forward, and preparing materials to support decision-making, even when counterparts are not deeply involved in daily operations.
• Ability to prepare structured materials tailored for multiple audiences, including progress reports for management, operational documentation for staff, and coordination materials for stakeholders.
•  Strong issue structuring and problem management skills, with the ability to analyze background, root causes, impacts, action plans, and decision points beyond simple task tracking.
• Business-oriented PMO and project execution capability, ensuring alignment of system-related tasks with user-side and operational requirements to drive projects in line with business operations.
• Effective review and quality assurance capability, providing clear instructions to junior staff, reviewing deliverables, ensuring quality, and supplementing external communication when necessary.
• Good communication skills in English are required. Proficiency in Japanese language will be an added advantage to support coordination and reporting with headquarters, FCCD, and Japanese-speaking stakeholders across different regions.
• A business process improvement mindset, with the ability to identify improvement opportunities, prioritize issues, and propose solutions beyond basic operational support.

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Project Planning & Coordination

• Manage and oversee M&E design, procurement, and installation across the project lifecycle.
• Coordinate between mechanical, electrical, plumbing (MEP), and civil teams to ensure integrated project delivery.
• Liaise with clients, consultants, contractors, and subcontractors on technical and project matters.
• Lead project team to complete project within schedule
• Represent Company to liaise with all designers, consultant, project managers and clients

Technical Oversight

• Review and approve M&E designs, drawings, and technical submittals to ensure compliance with codes and specifications.
• Conduct site inspections and audits to monitor the quality and safety of installations.
• Troubleshoot complex technical issues during execution and commissioning phases.
  

Compliance & Safety

• Ensure all M&E works comply with local building codes, health and safety regulations, and industry standards.
• Manage testing, commissioning, and handover processes for M&E systems.
  

Project Management

• Develop and maintain project schedules specific to M&E deliverables.
• Track M&E budgets and control costs; prepare regular progress and financial reports.
• Ensure timely procurement and delivery of M&E materials and equipment.

Requirements:

• ITE/Poly/Diploma/Degree in Electrical or any engineering field
• Prior experience in interior fit out works would be an added advantage
• Office proficient in (AutoCAD/ Microsoft Office/ Microsoft Project)
• Fluent in English, both written & spoken
• Independent, resourceful, pro-active and team player
• Possess good organization, planning and project management skills
• Ability to work under tight deadlines

We are looking for a driven and hands-on Business & Operations Executive to support the growth and development of our services. This role plays a key part in building a strong operational foundation while driving business expansion within a healthcare/wellness setting.

If you are commercially minded, operationally strong, and enjoy working closely with cross-functional teams, this could be a great opportunity to grow into a broader business development role.

Operations & Cross-Functional Coordination

• Work closely with marketing and operations teams to ensure alignment and effective execution
• Provide on-ground support to ensure smooth day-to-day operations during the initial phase
• Ensure a high standard of service delivery and patient experience across the programme
• Prepare regular updates and reports on programme progress and key milestones to management

Business Development & Growth

• Support the development of referral pathways, partnerships and initiatives to drive patient volume
• Collaborate with internal teams on outreach, campaigns and growth initiatives
• Identify opportunities to expand services and improve programme positioning within the market

Projects & Expansion

• Contribute to strategic and operational projects across the organisation
• Grow into a wider Business Development role, supporting expansion plans

Requirements

• Diploma or Degree in Business, Marketing, or related fields
• 1–3 years of experience in business development, leasing, real estate, or expansion roles (healthcare/retail preferred)
• Experience in site sourcing, lease negotiation, or clinic setup is a plus
• Strong communication, negotiation, and stakeholder management skills
• Highly organised with strong project management abilities
• Independent, proactive, and comfortable in a fast-paced environment

Benefit

• Working Days: Monday - Friday, Alternate Half Saturday (staggered hours available)
• Phone Allowance
• Work From Home
• Bonding Activities & Company Incentive Trip
• Performance Bonus & AWS

About The Role

We are looking for a Senior Project Manager (ACMV) to join our team on a full-time basis. In this role, you will be responsible for leading the project team.

Job Responsibilities

• Planning and scheduling of projects.
• Manage and lead a team of managers, engineers, supervisors and operation of assigned projects.
• Manage projects and to monitor the projects are carried out with respect to the target schedule.
• To handle design for projects and to ensure clients' requirements are met.
• To attend project meeting and to coordinate with clients, consultants, main contractors and sub-contractors.
• Preparation of Progress Claim, Materials Submission, Risk Assessment, Progress Report, Shop Drawings & As Built Drawings for projects.
• To forecast and anticipate possible issue for projects and to eliminate potential risks.
• Site supervision and to liaise with supervisors and workers to ensure smooth work flow.
• Planning of manpower and work arrangement with site person in charge.
• To liaise with suppliers on procurement and delivery of materials and equipment.
• Assist in settlement of project final account including variation orders.

Requirements

• At least 5 years of working experience in the related field is required for this position.
• Self-motivated and good problem-solving skills.
• Willing to learn, positive attitude.

Key Responsibilities

• Manage and support delivery of digital transformation projects within banking or financial services.
• Coordinate with business users, product owners, technology teams, vendors, and other stakeholders.
• Track project plans, milestones, deliverables, risks, issues, dependencies, and action items.
• Prepare project status reports, meeting minutes, RAID logs, dashboards, and management updates.
• Support requirement discussions, solution walkthroughs, UAT planning, implementation readiness, and post-go-live activities.
• Work closely with digital, data, AI, and technology teams to ensure timely delivery of project outcomes.
• Assist in digital process improvement, automation, customer journey enhancement, and operational efficiency initiatives.
• Support Gen AI / AI-related initiatives such as use case tracking, requirement coordination, governance follow-up, testing support, and stakeholder alignment.
• Ensure project documentation, approvals, sign-offs, and governance processes are properly maintained.
• Follow up proactively with stakeholders to close open items and remove delivery blockers.
• Take ownership of assigned workstreams and ensure delivery within agreed timelines and quality standards.

Required Skills and Experience

• 6 to 9 years of experience in project coordination / project management / digital delivery roles.
• Prior experience working in the banking or financial services domain is required.
• Experience in digital transformation, digital channels, process automation, customer journey improvement, data, or technology change projects.
• Basic understanding or exposure to Generative AI, AI use cases, automation, chatbots, intelligent workflow, or AI-enabled digital solutions is good to have
• Good understanding of project lifecycle, SDLC, Agile / Waterfall / hybrid delivery models.
• Experience preparing project plans, status reports, RAID logs, meeting notes, and management updates.
• Strong stakeholder coordination and follow-up skills.
• Good communication, documentation, analytical, and problem-solving skills.
• Hands-on experience with tools such as Jira, Confluence, MS Project, Excel, PowerPoint, Teams, or similar tools.

Job Description

• Planning, coordination, supervision and execution of project for DI Water / Recycling / Wastewater Treatment equipment & system.
• Liaison with the material suppliers, equipment vendors and sub contractors to ensure compliant to the specifications.
• Liaise closely with fabrication superintendent on mechanical/piping prefab materials
• To carry out assignments as requested / instructed by immediate superior / management.
• Familiar with P&ID, GA, Isometric drawings, rotating machineries, material handling equipments, tanks and other miscellaneous equipment.
• Hands on field site testing and commissioning.
• Hands on existing water treatment plant operations and maintenance.
• Water treatment system troubleshooting and emergency response.
• Provide system improvement and modification solutions to customer along with the engineering team.
• Good attitude and communication with clients to meet the client and system requirement.
• Good teamwork with multi-disciplinary engineering knowledge.

Requirements:

• Degree in Chemical Engineering / Environmental Engineering / Professional certification or equivalent.
• At least 5 Year(s) of working experience in DI Water / Recycling / Wastewater Treatment System.
• Well versed in AUTOCAD Software. Experience in piping isometric drawings would be an added advantage.
• Experience in Water Treatment Plant Mechanical Equipment and Piping work would be an added advantage.
• Independent, result-oriented with strong analytical, problem solving and interpersonal skills as well as a team player.
• Must be willing to travel to customer ports to repair faulty equipments, including overseas travel (e.g., India, China) if local technicians are unable to resolve the issue.
• Must be willing to travel to customer site to execute of the project erection and testing and commissioning, including overseas travel (e.g., India, China).
• 5.5 working days per week.
• Must be willing to be on standby and work overtime as required

We are hiring a Senior Systems Analyst (Service analyst) who will be providing advanced technical support for the HEALIX data streaming platform once it becomes fully operational. This role focuses on diagnosing and resolving issues escalated from Level 1 (L1) support, maintaining system stability, and coordinating with engineering and vendor teams to ensure continuous service availability and optimal performance. 

Role & Responsibilities

• Provide the application support for IDMC ETL jobs and data pipelines
• Monitor scheduled and on‑demand workflows, mapping and transformation steps
• Diagnose application failures by investigating logs, error messages, and transformation logic
• Perform root-cause analysis and document findings, impact, and remediation steps
• Restart failed jobs or tasks and validate recovery
• Optimize ETL job performance within application scope if required
• Validate end-to-end workflow completion and downstream data delivery
• Escalate recurring, complex, or platform-impacting transformation/mapping failures with reproducible evidence
• Maintain and update runbooks, recovery playbooks, incident logs, and operational documentation
• Follow change-control and governance processes for any configuration or mapping changes
• Support problem management activities by identifying and addressing underlying technical issues
• Participate in change management processes, including testing and deployment of patches, upgrades, and new features
• Work closely with L1 support, infrastructure, data engineering, and vendor teams to ensure timely issue resolution
• Document troubleshooting procedures, resolutions, and updates for knowledge base improvement
• Communicate technical updates and incident statuses to relevant stakeholders

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field
• minim 3 years of experience in application or platform support, preferably in data systems or cloud environments
• Experience with IDMC, or data streaming technologies is an advantage
•  Strong analytical and troubleshooting abilities
•  Proficient in incident and problem management processes (e.g., ITIL framework)
•  Good communication and stakeholder management skills

Join our team for a dynamic role with an outsourced project. We are seeking a proactive and organized individual to support project coordination, internal communications, stakeholder engagement, and operational activities, while contributing to digital and data-related initiatives in a collaborative environment.

Key Responsibilities:

1.    Project Management

• Manage sub-projects from end-to-end, under the guidance of the project team
• Track and manage project deliverables to ensure timelines, progress, and requirements are met
• Coordinate with stakeholders to monitor progress, align expectations, and communicate updates and milestones in a timely manner
• Prepare proposals, presentation materials, and supporting documents to facilitate discussions and decision-making
• Support project administration, including documentation, records management, and coordination of implementation, events, and engagement activities

2.     Internal Communications

• Develop visually appealing and effective communication materials (e.g. EDMs, newsletters, internal announcements, and engagement materials)
• Ensure communication materials convey clear, concise, and impactful messaging that complements the visual design
• Perform basic monitoring and analysis of engagement metrics (e.g. click-through rates)
• Support SharePoint and intranet page development and maintenance
• Maintain and update internal knowledge-sharing and engagement platforms

3.     Procurement Support

• Provide procurement support, including sourcing and comparing quotations in compliance with organizational procurement guidelines
• Support the procurement and coordination of materials, tokens, or prizes for events and engagement activities

5.    Administrative Tasks

• Track and monitor Key Performance Indicators (KPIs) and relevant project metrics for reporting purposes
• Provide administrative and operational support, including other duties as assigned from time to time

Requirements:

• Minimum Diploma from a recognized institution, with 3 years of relevant work experience.
• At least 2 years of experience in internal communications experience (i.e creating effective & visually appealing communication materials such as EDMs, newsletters, internal memos, and other engagement materials)
• At least 2 years of proven project management experience (e.g. driving small-scale projects end-to-end, coordinating with stakeholders, and managing timelines)
• Proficiency in Canva, Photoshop, Illustrator or communication tools
• Strong ability to simplify and present complex concepts into a clear, concise, and actionable messages.
• Excellent communication skills, with minimum 1 year of experience in developing presentation decks and proposals
• Able to work independently as well as collaboratively in a team environment.
• Knowledge or experience in data and/or digital domains is preferred.

Remark:

Provide a portfolio of at least 3 work samples/projects, demonstrating previous experience in communication design, presentations, proposals and engagement work.

Job Type: Full-time, Contract

Contract Period: 24 months

Working Time:

Monday to Friday: 8.30am to 6.00pm

Work Location: Singapore 169037

The Digital Ambassador is a key client-facing role responsible for enhancing a MNC bank customer's banking experience through proactive assistance and guiding them towards digital solutions. This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services. The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

Key Responsibilities

Customer Assistance:

• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
• Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.

Digital Adoption and Education:

• Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
• Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
• Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
• Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.

Product and Service Knowledge:

• Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.
• Actively learn about new features and updates to digital platforms to effectively communicate them to customers.
• Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.
• Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.

Customer Relationship Management:

• Build and maintain strong, positive relationships with customers by providing exceptional service and support.
• Gather customer feedback on digital platforms and services to contribute to continuous improvement.
• Identify opportunities to cross-sell or upsell banking products and services by understanding customer needs and referring them to relevant specialists when necessary.

Qualifications

• Education: High school diploma or equivalent
• Experience: Previous experience in a customer service role. Experience with banking, or financial institution digital platforms and technology support is a strong advantage.

• Competencies

1. Excellent interpersonal and communication skills, with the ability to explain complex technical concepts in an easy-to-understand manner.
2. Strong problem-solving abilities and a proactive approach to customer service.
3. Tech-savvy with a genuine interest in digital trends and innovation.
4. Ability to work independently and as part of a team in a fast-paced environment.
5. Customer-centric mindset with a passion for helping others.
6. Bilingual proficiency may be an advantage in diverse customer environments.

Skills

• Customer Service
• Customer Support
• Customer Relationship Management (CRM)
• Digital Adoption
• Mobile Banking / Internet Banking / Digital Payments
• Banking Operations

Working Conditions

This role typically operates within wealth hub environment, requiring interaction with customers remotely or face to face

The work location is at Orchard or ASQ

Join our team for a dynamic role with an outsourced project. We are seeking a proactive and organized individual to support project coordination, internal communications, stakeholder engagement, and operational activities, while contributing to digital and data-related initiatives in a collaborative environment.

Key Responsibilities:

1.    Project Management

• Manage sub-projects from end-to-end, under the guidance of the project team
• Track and manage project deliverables to ensure timelines, progress, and requirements are met
• Coordinate with stakeholders to monitor progress, align expectations, and communicate updates and milestones in a timely manner
• Prepare proposals, presentation materials, and supporting documents to facilitate discussions and decision-making
• Support project administration, including documentation, records management, and coordination of implementation, events, and engagement activities

2.     Internal Communications

• Develop visually appealing and effective communication materials (e.g. EDMs, newsletters, internal announcements, and engagement materials)
• Ensure communication materials convey clear, concise, and impactful messaging that complements the visual design
• Perform basic monitoring and analysis of engagement metrics (e.g. click-through rates)
• Support SharePoint and intranet page development and maintenance
• Maintain and update internal knowledge-sharing and engagement platforms

3.     Procurement Support

• Provide procurement support, including sourcing and comparing quotations in compliance with organizational procurement guidelines
• Support the procurement and coordination of materials, tokens, or prizes for events and engagement activities

5.    Administrative Tasks

• Track and monitor Key Performance Indicators (KPIs) and relevant project metrics for reporting purposes
• Provide administrative and operational support, including other duties as assigned from time to time

Requirements:

• Minimum Diploma from a recognized institution, with 3 years of relevant work experience.
• At least 2 years of experience in internal communications experience (i.e creating effective & visually appealing communication materials such as EDMs, newsletters, internal memos, and other engagement materials)
• At least 2 years of proven project management experience (e.g. driving small-scale projects end-to-end, coordinating with stakeholders, and managing timelines)
• Proficiency in Canva, Photoshop, Illustrator or communication tools
• Strong ability to simplify and present complex concepts into a clear, concise, and actionable messages.
• Excellent communication skills, with minimum 1 year of experience in developing presentation decks and proposals
• Able to work independently as well as collaboratively in a team environment.
• Knowledge or experience in data and/or digital domains is preferred.

Remark:

Provide a portfolio of at least 3 work samples/projects, demonstrating previous experience in communication design, presentations, proposals and engagement work.

Job Type: Full-time, Contract

Contract Period: 24 months

Working Time:

Monday to Friday: 8.30am to 6.00pm

Work Location: Singapore 169037