Total 16 job vacancies by Informa Group Plc.

This role will be based at Menara Skymind. 

We are looking for an Analyst to join our Channels team in Penang.

The Analyst will be a part of Omdia’s Enterprise and Channels research team in Penang and will be responsible for contributing to Omdia’s global channels and partner ecosystems research services. The individual must be data and results-oriented, hungry to drive the innovation within our services, implement ideas, and work with team members to drive commercial success. A particular interest in technology and routes-to-market is critical. The individual will be part of a globally dispersed team and must be able to manage working with colleagues and senior executives from around the world.

Impact you’ll make 

• Support research and provide insights into channels to help vendors and channel partners develop their go-to-market strategies. 
• Supporting Omdia’s Channels team to produce data and high-quality insights to support the global team’s research.
• Creating and delivering research deliverables to support the wider analyst team and clients (including data, presentations, reports, surveys etc.).
• Contributing to global research engagements/projects, which including conducting research interviews.
• Contribute to global research engagements/projects, which may include conducting research interviews, creating questionnaires, working with digital research tools.

This role is based in our Menara Skymind office. 

We're seeking an experienced Director of Software Engineering to lead our engineering organization, reporting directly to the VP of Product, Tech and Strategy. You'll oversee our core technology platforms—the Omdia Customer Platform, data visualization tools, APIs and survey platform—while driving AI initiatives, enhancing customer experience, and strengthening platform fundamentals across security and integration.

You'll lead a team of 6 engineers plus outsourced resources, with the opportunity to grow the team strategically. This role requires both technical depth and the ability to translate business objectives into technical solutions while communicating effectively with non-technical stakeholders across our global organization.

Key Responsibilities

• Define and execute software engineering strategy aligned with Omdia's business objectives
• Lead AI initiatives to enhance research delivery, data analytics, and customer-facing capabilities
• Drive continuous improvement in customer experience across all platforms
• Strengthen platform security, integration, and technical infrastructure
• Oversee development of the Omdia Customer Platform, APIs, data visualization tools, and survey platform
• Manage AWS cloud infrastructure and Sitecore CMS, optimizing for performance and cost-efficiency
• Build and mentor a high-performing engineering team, managing both internal and outsourced resources
• Manage engineering budget, resource allocation, and vendor relationships to maximize ROI
• Establish and track effective KPIs to measure team performance, platform reliability, delivery velocity, and customer satisfaction
• Implement performance management processes including goal setting, regular feedback, and development planning
• Partner closely with Research Operations and Digital Product teams across global locations
• Implement Agile methodologies, DevOps practices, and engineering best practices
• Balance technical debt management with new feature development
• Collaborate effectively across time zones and cultures within Informa's global organization

ROLE SUMMARY:

We are looking for a strategic and execution-focused Digital Product Marketing Manager to drive product positioning, go-to-market success, and customer/user adoption across our digital products. This role sits at the intersection of product, marketing, and commercial teams, ensuring that our products are well designed, effectively launched, continuously optimized based on market and customer insights.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Product Positioning & Messaging

1. Define clear, compelling product value propositions
2. Translate complex product features into customer-centric messaging
3. Ensure consistency across all marketing and communication channels

Go-To-Market Strategy & Execution

1. Lead end-to-end go-to-market (GTM) planning and execution with full ownership
2. Partner with product managers to align on launch priorities and timelines
3. Develop launch plans including campaigns, content, and enablement materials
4. Track and optimize launch performance

Customer & Market Insights

1. Conduct market research including but not limited to customer survey, customer group discussions, user testing, competitor analysis, industry best practices gathering
2. Identify customer pain points and translate them into actionable insights
3. Continuously refine messaging and strategy based on data & research

Cross-Functional Leadership

1. Act as the bridge between Product, Sales, Marketing teams, and Operation.
2. Drive alignment on priorities, messaging, and campaign execution

Performance & Analytics

1. Define and track key product marketing metrics (e.g., adoption, engagement, conversion)
2. Analyze campaign and product performance to drive optimization
3. Use data to inform decision-making and prioritization

Sales & Internal Enablement

1. Equip internal teams with the right tools, messaging, and training
2. Develop marketing materials, playbooks, and product narratives
3. Ensure internal teams are confident in using or promoting the product

This role is based in our Sunway Visio Tower office. 

The Sales position is responsible for revenue generation from new and existing customers within the Automex portfolio in Informa Markets Malaysia. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands ASEAN markets backed with support of a global network.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

Assistnat Operations Manager is responsible for the professional operational delivery of their allocated physical, digital and hybrid events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.

 Principal Duties and Responsibilities

• Be the key point of contact for the show teams in all matters on your allocated shows, internal and external
• Accountability for setting, regular forecasting & achieving operational show budgets for allocated events
• Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks
• Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events
• Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
• Implementation of internal and external Service Level Agreements on all allocated events
• Oversee production and delivery of the show exhibitor manual
• Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors
• Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience
• Compile post event reports and KPI analysis
• Be the key liaison in Philippines with the relevant venues to ensure we adhere to the correct protocol, and deliver our events on time
• Be a key partner with local suppliers and venues
• Perform any other duties commensurate with the grade and level of responsibility

MAIN DUTIES:

• Be responsible for managing international sales activities to meet or exceed regional and event targets.
• Identify clients’ needs, maintain the relationship (mostly with senior positions) & increase the revenue with existing clients, deal with day-to-day clients’ requirements
• Search and evaluate new prospects, build up exhibitor database, market research and develop relationships with potential clients in order to expand the customer network and company’s market share in local industry
• Develop sales plans to do up-selling through sponsorship, advertising or integrated packages
• Maintain good relationship with related Thailand & International organisations, develop brand awareness and industry specific knowledge, including competitor events, keep up to date & analyse competitors’ activities
• Closely coordinate with the offices worldwide within network in managing exhibitions, agents for prospects, customer services
• Analyse the show’s success and prepare reports, monitor after-sales services, compile and analyse sales figures for regional sales reports
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Capture and enter sales contract information into the CRM/ invoicing system, being in charge of exhibitors’ payment follow up.
• Develop the brand and industry specific knowledge, including competitor events
• Directly report to and assist Deputy Event Director in various matters of sales and event management
• Perform additional responsibilities as assigned.

This role is based in our Menara Skymind office.

Role Overview

In this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.

Key responsibilities include:

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.
• Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.
• Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources.
• Manage time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Track and communicate the status of activities using a workflow management tool.

This role is based in our Menara Skymind office.

Role Overview

In this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.

Key responsibilities include:

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.
• Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.
• Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources.
• Manage time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Track and communicate the status of activities using a workflow management tool.

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 10th April 2026. 

What you'll be doing:

• Taking ownership of customer queries received via phone, email, live chat and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practice.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting, and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team to improve customer satisfaction, increase productivity or reduce costs.
• Creating and updating Standard Operating Procedures (SOP) or suggesting amendments to relevant teams.
• Playing an active role in the achievement of department goals by assisting with all types of work across the department as needed and assisting with training if appropriate.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• In addition to the above, this role may also be required to help on projects and workload as determined by business needs and the Manager.

This role is based in our 428 Ari Hills Building office.

Role Overview

The Operations Manager is responsible for overseeing the planning, logistics, and execution of exhibitions. This role requires strong organizational skills, strategic planning, and leadership capabilities to ensure smooth operations and exceptional event experiences. The Operations Manager will collaborate with various departments, vendors, and clients to manage timelines, budgets, and ensure high-quality service delivery.

Key Responsibilities

1. Operations Planning & Execution

• Plan and execute end-to-end exhibition operations, including setup and teardown.
• Coordinate with internal teams to ensure smooth delivery.
• Manage venue and onsite operations, ensuring quality and resolving issues.

2. Vendor & Supplier Management

• Source, negotiate, and manage vendors (construction, utilities, logistics, AV, security, cleaning, etc.).
• Ensure timely delivery, cost control, and compliance with quality and safety standards.
• Oversee venue setup, stand construction, utilities, logistics, and onsite operations.

3. Budget & Financial Management

• Manage event budgets, monitor expenses, and ensure cost efficiency.
• Work with finance on reporting and post-event cost analysis.

4. Client Relations

• Serve as the main client contact throughout planning and execution.
• Ensure high client satisfaction and build long-term relationships.

5. Health, Safety & Sustainability

• Ensure compliance with health, safety, and sustainability standards.
• Prepare risk assessments, contingency plans, and required reports.

The role will be responsible for driving adoption, retention, and expansion of T&F’s OA solutions across higher education institutions. Acting as a trusted advisor and key point of contact for new/ exisitng accounts, this role ensures customers achieve maximum value from T&F products and services and continue to use them.

You will collaborate closely with faculty, librarians, deans and research offices, as well as relevant internal stakeholders to deliver seamless onboarding, retention and renewal. By combining consultative engagement with data-driven insights and competition analysis you will support commercial colleagues and further help institutions realize ROI. In the process the role will foster long-term partnerships and multi-year deals and identify opportunities for upselling and expansion.

This role will be pan India coverage, with a focus on key target institutions, with extensive travel to universities and research institutions.

• Serve as the primary liaison for key accounts, building strong relationships with institutional stakeholders including librarians, KOLS, and researchers, through proactive engagement and relationship-building
• Develop and lead tailored customer success plans, including onboarding, retainer & renewal strategies in collaboration with Editorial and Sales team
• Position T&F as a key academic research partner with identified institutions
• Identify upselling and cross-selling opportunities using metrics and value based approach
• Partner with internal teams (Sales, Product, Marketing), conduct competitor and market analysis to inform regional strategy and identify growth opportunities
• Coordinate with the wider community including funders, key stakeholders engagement & networking events
• Support Open Access initiatives and position Taylor & Francis as a leader in scholarly communications within the region
• Cultivate contacts in government, think tanks etc to influence policy
• Support compliance with institutional processes, audits, and reporting requirements
• Contribute to continuous improvement by sharing customer feedback with product development teams as well as competition activity

This role is based in our Menara Skymind office.

Position Overview

We are seeking a detail-oriented Data Governance Analyst to join Omdia's Data Architecture & Engineering team, supporting the implementation and maintenance of data governance standards across our market research and industry analysis data. This role offers an excellent opportunity to contribute to Omdia's data centralization initiative while developing expertise in enterprise data governance.

Key Responsibilities

Data Governance Implementation

• Support the implementation of data governance frameworks and best practices across Omdia's market data sources
• Assist in developing and maintaining data taxonomy standards, ensuring consistency across research content workflows
• Contribute to data quality monitoring processes, identifying issues and supporting remediation efforts
• Help establish and document data lineage tracking for critical market research datasets

Data Quality & Standards

• Perform regular data quality assessments across market and industry data sources
• Document data governance procedures, standards, and best practices for team and stakeholder reference
• Support metadata management initiatives, ensuring accurate and comprehensive data documentation
• Assist in the development of data stewardship protocols and compliance monitoring

Analysis & Reporting

• Analyze data governance metrics and prepare regular reports on data quality, compliance, and governance maturity
• Support stakeholder requests for data lineage, quality assessments, and governance documentation
• Contribute to the evaluation of new data sources and their integration into existing governance frameworks
• Assist in vendor data assessment and compliance verification processes

Collaboration & Support

• Work closely with Data Governance Manager and Data Management Analyst to deliver team objectives
• Collaborate with research teams to understand data requirements and governance needs
• Support training initiatives to promote data governance awareness across the organization
• Participate in cross-functional projects related to data platform development and content workflow optimization

This role is based in our Menara Skymind office. 

We are looking for a Data Engineer to join our Data Engineering team in Penang. 

Purpose of role:

Data Engineer is responsible for designing, building, and maintaining scalable data pipelines and infrastructure to support the organization’s data and analytics needs. They play a critical role in the end-to-end data lifecycle by ensuring that data is reliably collected, efficiently processed, and made accessible for analysis across various business functions. This position requires strong technical proficiency in data engineering tools, cloud platforms, and integration frameworks, as well as a deep understanding of data modelling, data quality, and automation best practices. In addition, they are expected to troubleshoot issues, manage risks, and continuously optimize data workflows for performance and reliability.

The Data Engineer also collaborates closely with key stakeholders across the Intelligence & Advisory (I&A) division, including Data Analysts, Research teams, and Technology partners, to translate business requirements into robust technical solutions. They contribute to shaping data strategy, reviewing integration and pipeline designs, and mentoring junior team members to uplift engineering standards across the organization.

Key Responsibilities:

• Design, develop, and maintain scalable ETL/ELT pipelines for data ingestion from diverse sources (APIs, web scraping, cloud systems, files).
• Implement data quality checks, monitoring, and validation processes to ensure accuracy and reliability.
• Collaborate with stakeholders to understand data requirements and translate them into efficient technical solutions.
• Manage and optimize data storage across cloud and on-premises environments (e.g., AWS S3, databases, and warehouses).
• Automate manual processes (e.g., Excel, VBA workflows) into centralized and scalable solutions.
• Work with orchestration tools to schedule and monitor data workflows.
• Maintain documentation for data pipelines, transformations, and system integrations.
• Ensure data security, compliance, and governance standards are applied consistently.

Ethics & Transparency:

• Ensure strict compliance with global data regulations (such as GDPR, CCPA) and internal governance standards to safeguard personal and sensitive data across all data pipelines and storage systems.
• Maintain transparency in data engineering processes by clearly documenting data sources, transformation logic, data quality rules, and pipeline behavior so stakeholders understand how data is processed and delivered.
• Take ownership of assigned engineering tasks and proactively engage with stakeholders, including analysts, researchers, and technology teams to ensure clear, timely, and accurate communication throughout the data lifecycle.
• Demonstrate a strong understanding and commitment to Data Engineering and I&A goals, values, and best practices, adhering to all relevant policies, security guidelines, and ethical data-handling frameworks.

This role is based in our Menara Skymind office. 

We are looking for a Data Engineer to join our Data Engineering team in Penang. 

Purpose of role:

The purpose of the Data Management Engineer role is to ensure the organization’s data assets are effectively managed, governed, and utilized to drive business value. This position is central to maintaining the integrity, security, and accessibility of data across systems, enabling informed decision-making and operational efficiency. The Data Management Engineer will design and implement robust data management solutions, enforce governance standards, and collaborate with stakeholders to optimize data processes. By ensuring high-quality, reliable, and compliant data, the role supports the organization’s strategic objectives and fosters innovation through data-driven insights.

Key Responsibilities:

• Design and implement scalable data management solutions to support business needs.
• Develop and maintain data models, schemas, and metadata repositories.
• Ensure data integrity and consistency across systems.
• Collaborate with the Data Governance team to enforce policies, standards, and best practices for data management.
• Monitor compliance with data governance frameworks and regulatory requirements.
• Support data stewardship initiatives to ensure accountability for data quality and usage.
• Develop and optimize ETL (Extract, Transform, Load) pipelines for data integration.
• Ensure seamless data flow between systems and applications.
• Troubleshoot and resolve data integration issues.
• Implement data quality checks and validation processes to ensure accuracy and reliability.
• Work with IT and security teams to safeguard sensitive data and ensure compliance with data protection regulations.
• Identify and mitigate risks related to data management.
• Partner with cross-functional teams, including IT, analytics, and business units, to understand data requirements and deliver solutions.
• Provide technical guidance and training to stakeholders on data management tools and practices.
• Stay updated on emerging trends and technologies in data management and governance.
• Propose and implement improvements to existing data management processes and systems.

Ethics & Transparency:

• Ensure strict compliance with global data regulations (such as GDPR, CCPA) and internal governance standards to safeguard personal and sensitive data across all data pipelines and storage systems.
• Maintain transparency in data engineering processes by clearly documenting data sources, transformation logic, data quality rules, and pipeline behavior so stakeholders understand how data is processed and delivered.
• Take ownership of assigned engineering tasks and proactively engage with stakeholders, including analysts, researchers, and technology teams to ensure clear, timely, and accurate communication throughout the data lifecycle.
• Demonstrate a strong understanding and commitment to Data Engineering and I&A goals, values, and best practices, adhering to all relevant policies, security guidelines, and ethical data-handling frameworks.

This role is based in our Ari Hills Office

The Sales position is responsible for revenue generation from new and existing customers. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sales information and customer requirements (via Salesforce) to the event Operations and Brand teams