Total 4 job vacancies by Focal Search Pte. Ltd.

• Create a sales strategy that aligns with both the overall sales strategy and the organisational strategy.
• Create, track, and update the business's budget to make sure all of its initiatives are carried out.
• Verify that the prices of goods and services adhere to the applicable Principal Brand pricing specifications.
• Perform performance analytics and track the effectiveness of the company's services and products.
• Give the Marketing and Communications department the necessary corporate inputs to support their marketing research endeavours.
• Promote and track sales performance (volume, classification, etc.).
• Based on the insights and data analytics conducted by the Marketing and Communications Department, ascertain the inventory and procurement requirements.
• Project demand for the company's service and product categories.
• Compile reports on the performance and positioning of goods and services for the leisure and business sectors.
• Track and promote the growth in sales of goods and services by using cross-selling and upselling.
• To make sure that availability satisfies client demand, periodically check the inventory count.
• Assure the maintenance of solid commercial ties with customers' important accounts.
• Analyse rival activity and current market trends while keeping tabs on the company's sales activity's execution and performance.
• Make sure the sales staff is knowledgeable about the company's goods and services.
• In order to find growth prospects and guarantee higher sales, work together with the Marketing and Communications department and assist them in performing consumer and market research, conducting analysis exercises, and obtaining pertinent data on consumers and competitors.
• To improve the teams' knowledge, work together with the Customer Service and Training departments to determine the necessary competencies and skills.
• Communicate with the purchasing division to restock items in response to consumer requests.
• Work together with the warehouse and logistics departments to guarantee prompt and easy item delivery and dispatch.
• Create reports pertaining to sales, such as sales performance, sales projection, and sales risk, among others.
• Assure adherence to environmental, health, and safety regulations.
• Additional tasks and obligations as delegated by the department.

Qualifications:

• Any bachelor's degree will do, but a master's in business administration is preferred.
• An additional benefit will be having a diploma or engineering degree in electrical, electronics, automation, or instrumentation.
• Eight to ten years of relevant experience in a comparable position.
• Experience with both business-to-business (B2B) and business-to-consumer (B2C) interactions is advantageous.
• It is necessary to have excellent business communication.
• Prior experience managing a sales force.

• Act as the initial point of contact for high-speed engine system technical issues that have been escalated; work with internal engineering and product teams to conduct root cause analysis and offer practical solutions.
• Organize technical service instances that call for cross-functional cooperation, making sure that information is effectively shared between the departments of service operations, sales, engineering, and aftersales.
• To guarantee smooth service execution, oversee field service engineers' service coordination, including work assignment, resource planning, and technical preparation.
• Assign service engineers to test the engines and work with the workshop supervisor to plan the test bed.
• As the subject matter expert, actively participate in customer meetings, audits, and technical reviews while providing remote and onsite technical support to clients in the APAC region.
• To assist with Integrated Logistics Support (ILS) preparation for tenders and ongoing project deliveries, collaborate closely with the sales and project teams.
• Determine the technical skill gaps in the high-speed engine service team and Business Partners; work with the Engine Academy to create and deliver organized training programs (classroom, digital, and hands-on).
• Enhance diagnostic skills, technical competency, and customer communication by coaching and mentoring field service engineers and technicians.
• Uphold and manage the region's internal and external service employees' certification status, competency records, and service skill matrix.
• Determine corrective and preventive measures for persistent service issues or non-conformities, and assist with root cause investigations.
• Participate in projects for continuous improvement and service process standardization to lower service costs and boost technical responsiveness.
• Create and maintain service documentation, such as technical checklists, reports, bulletins, troubleshooting manuals, and SOPs.
• Track training results, technical KPIs, and service effectiveness metrics, and suggest data-driven enhancements.
• Engage in regional and international technical forums to reflect the performance and insights of the local organization.
• Maintain safety and quality standards in all field support and training operations in accordance with Ministry of Manpower regulations and rules.
• In order to support onsite technical interventions, customer engagements, training facilitation, and service coordination, up to 20% of travel (both domestic and foreign) is necessary.

Requirements:

• Mechanical or electrical/electronic engineering bachelor's degree (or its equivalent).
• At least 6 years of field support or technical service experience, preferably in the high-speed engine, energy, or maritime sectors.
• Demonstrated practical diagnosis and troubleshooting skills.
• Strong communication, coordination, and documentation abilities.
• Expertise instructing junior engineers or providing technical training.
• Expertise in field service engineers' operational assistance and service coordination.
• Familiarity with e-learning platforms, service quality frameworks, and training development tools.
• Knowledge of digital service tools and remote diagnostics.

• Assume responsibility for the engineering design, gain a thorough grasp of the client's needs, and suggest the best solution to meet the requirements.
• In a timely, accurate, and high-quality manner, create the engineering document (VDRL) and close the client comments.
• Create a scratch drawing and direct the AUTOCAD drafter to produce the engineering drawing deliverables.
• When preparing, designing, reviewing, and submitting engineering drawings, incorporate industry standards and best practices.
• Assist the internal technician with cabinet integration and equipment assembly; carry out system configuration, simulation, testing, and verification.
• Conduct factory acceptance testing (FAT) for the customer and train both the commissioning engineer and the client internally.
• Any more ad hoc work necessary for business requirements.

Requirements:

• A minimum degree in telecommunications or a related technological field
• Demonstrated four to five years of experience in a comparable position in the industrial markets.
• Time management abilities and well-organized paperwork
• The capacity to express and communicate ideas to suppliers and customers.
• Capacity to manage and collaborate with cross-functional teams
• Time-sensitive, resourceful, and goal-oriented
• Additional benefits will come with an AUTOCAD certificate.
• Additional benefits will include site commissioning and radio surveying knowledge in accordance with SOLAS and MODU.
• Additional benefits will include the ability to employ different coverage tools like iBwave for UHF/GSM coverage, Ekahau for WIFI coverage, and CadnaA for PAGA.

• Assume responsibility for the engineering design, gain a thorough grasp of the client's needs, and suggest the best solution to meet the requirements.
• In a timely, accurate, and high-quality manner, create the engineering document (VDRL) and close the client comments.
• Create a scratch drawing and direct the AUTOCAD drafter to produce the engineering drawing deliverables.
• When preparing, designing, reviewing, and submitting engineering drawings, incorporate industry standards and best practices.
• Assist the internal technician with cabinet integration and equipment assembly; carry out system configuration, simulation, testing, and verification.
• Conduct factory acceptance testing (FAT) for the customer and train both the commissioning engineer and the client internally.
• Any more ad hoc work necessary for business requirements.

Requirements:

• A minimum degree in telecommunications or a related technological field
• Demonstrated four to five years of experience in a comparable position in the industrial markets.
• Time management abilities and well-organized paperwork
• The capacity to express and communicate ideas to suppliers and customers.
• Capacity to manage and collaborate with cross-functional teams
• Time-sensitive, resourceful, and goal-oriented
• Additional benefits will come with an AUTOCAD certificate.
• Additional benefits will include site commissioning and radio surveying knowledge in accordance with SOLAS and MODU.
• Additional benefits will include the ability to employ different coverage tools like iBwave for UHF/GSM coverage, Ekahau for WIFI coverage, and CadnaA for PAGA.