Total 2 job vacancies by Awwa Ltd.

* Provide day-to-day operational support and maintenance of low-code/no-code applications.

* Monitor application performance and troubleshoot issues in production environments.

* Design, develop, and maintain applications and automations using Microsoft Power Platform – including Power Apps, Power Automate (Cloud and Desktop flows), Power Virtual Agents, Power BI, and Copilot Studio.

* Build responsive canvas and model-driven apps, integrating with Microsoft 365 and third-party systems to streamline end-to-end processes.

* Configure and maintain integrations via APIs and RPA to support end-to-end business process automation, including authentication and error-handling.

* Implement secure development practices and manage user access controls in line with IT security, data privacy, and governance policies.

* Assist in gathering, documenting, and validating business and technical requirements; maintain traceability from requirements through to delivered features.

* Support delivery of small-scale digital transformation projects and enhancement requests, coordinating with stakeholders for acceptance and rollout.

* Provide timely updates to stakeholders, validate requirements iteratively, and manage acceptance criteria for releases.

* Collaborate with cross-functional teams to drive innovation and align digital initiatives with strategic business goals.

* Participate in peer code reviews, solution design walkthroughs, and team knowledge-sharing sessions to promote best practices.

* Develop and maintain user manuals, SOPs, and deliver structured user training sessions for new or updated applications.

* Promote a culture of continuous improvement by regularly reviewing digital solutions and incorporating user feedback.

* Research and evaluate emerging technologies to identify innovative tools and practices that can enhance business processes.

* Lead proof-of-concept initiatives to test and validate new digital solutions before full-scale implementation.

* Collaborate with cross-functional teams to drive innovation and align digital initiatives with strategic business goals.

* Drive digital adoption through community engagement and foster a strong citizen developer culture.

* Monitor industry trends and best practices to ensure solutions remain modern, scalable, and competitive.

Minimum Education / Qualifications

Diploma/Degree in Information Technology or equivalent

Minimum Years of Relevant Experience

2 years’ experience in developing SharePoint and low-code applications and managing workflow tools

Knowledge / Skills

* Experience in Office 365 apps, Microsoft Power Platform, SPFx, RPA, and/or workflow tools (e.g., Nintex, Workato, etc.)

* Experience in software development and programming

* Experience in UI/UX design will be an advantage

* Experience in project management

* Knowledge of application lifecycle management

* Awareness of IT security principles and data privacy standards.

* Strong planning, analytical, and problem-solving skills

* Able to work and deliver under a tight timeline

* Excellent communication and written skills

* Adaptable and dynamic as things evolve

Attributes (Functional or Leadership Competencies)

* Proactive in seeking assistance, input, and feedback

* Customer-centric

* Team player with excellent interpersonal skills and able to multi-task

* Excellent communication and written skills

• Engage users to understand strategic and operational needs, capture requirements, identify gaps and translate these into solutions.

• Provide daily applications support and perform administrator functions such as user management, security management, etc.

• Conduct regular user trainings as well as reviews and revise training materials.

• Manage business applications related projects, including user acceptance tests and data migration, and ad-hoc assignments.

• Provide ad-hoc support to other application systems like NetSuite, Salesforce, HRMS, etc, when needed.

• Ensure data handling and system configurations comply with organisational policies and applicable regulations (e.g. PDPA).

• Manage 3rd party vendors and consultants to achieve holistic outcome/ goal.

• Develop SOP, user guides, training materials and systems documentations and ensure these are up-to date.

• Provide assistance in planning, design, research and acquisition of new or upgraded business applications.

• Prepare reports/ dashboards for IT department.

• Continuous work improvement in operational efficiency through automation scripts, implementation of new technology and knowledge sharing.

• Be a role model, to lead by example in workplace and provide guidance to junior colleagues.

The above activities are no means exhaustive and are subjected to amendment whenever is needed.

Minimum Education / Qualifications

• Diploma/ Degree in Information systems or equivalent.

Minimum Years of Relevant Experience

• 2 years’ or more experiences in CMS, CRM business applications support and project implementation.

Knowledge/Skills

• Experiences in analysing, designing and implementing information systems and strong passion in business processes.

• Experiences in Client Management System processes (e.g. Referral, Admission, Case Management, Attendance Management, Incident Management, Fee Management, Graduation, etc).

• Experiences in project, incident, change and risk management.

• Knowledge of SDLC methodologies and project management frameworks (e.g. Agile, Waterfall).

• Familiarity with data privacy regulations (e.g. PDPA, GDPR) and organisational security standards.

• Knowledge of process modelling tools and techniques (e.g. UML, BPMN).

• Basic experience in software development and programming languages (e.g. Java, .Net, Apex, HTML, etc).

• Basic understanding in NetSuite/ SAP, Microsoft Dynamics, Salesforce, HRMS, Business Intelligence and workflow tool would be an advantage.

• Knowledgeable in Power Platform, Copilot, Microsoft Office and other Windows and web applications.

Attributes (functional or leadership competencies)

• Proactive in seeking assistance, input and feedbacks.

• Customer-centric.

• Team player with excellent interpersonal skills and multi-tasker.

• Excellent communication and written skills.