Total 151 procurement manager job vacancies in F&B / Tourism / Hospitality category

Key Responsibilities:

• Oversee daily restaurant operations and ensure smooth service flow.
• Manage staff scheduling, training, and performance.
• Maintain high standards of food quality, hygiene, cleanliness, and customer service.
• Monitor inventory, stock ordering, and cost control.
• Handle customer feedback and resolve operational issues professionally.
• Work closely with the kitchen and service team to improve efficiency and guest satisfaction.
• Ensure compliance with company policies and food safety regulations.
• Prepare operational reports and support business growth initiatives.

Job Requirements:

• Minimum 3–5 years of experience in F&B or restaurant management.
• Strong leadership and team management skills.
• Good communication and problem-solving abilities.
• Experience in vegetarian restaurant operations will be an added advantage.
• Candidate with strong experience in Indian cuisine and restaurant operations ( Tamil speaking candidates are encouraged to apply ）
• Able to work on weekends and public holidays when required.
• Proficient in English and Bahasa Malaysia; additional languages will be an advantage.

Perks & Benefits

• EPF & SOCSO
• Annual Leave & Medical Leave
• Staff Meal / Accommodation (if applicable)
• Career Advancement Opportunities
• Training & Development Support

As the Senior Manager, Venue Sales & Event Management at ALPHA GALAXY SDN. BHD., you will lead the sales, business development, event coordination and operational management of our 21,000 sq ft multi-purpose event venue in Puncak Alam Selangor. This role is responsible for developing the venue as a revenue-generating business by driving event bookings, managing client relationships, overseeing event execution, coordinating vendors and internal support teams, and ensuring a professional venue experience for corporate, private and community events.

What you’ll be doing

1. Develop and implement venue sales and business development strategies to drive event bookings, rental revenue and venue utilisation.
2. Identify and secure business opportunities from corporate clients, event organisers, agencies, associations, wedding planners, private clients and community groups.
3. Manage enquiries, site visits, proposals, quotations, negotiations and booking conversions.
4. Develop venue packages, pricing proposals, promotional campaigns and partnership opportunities to support revenue growth.
5. Oversee end-to-end event coordination, including client requirements, event layout, setup, AV, F&B, decoration, logistics, parking and post-event follow-up.
6. Coordinate with internal departments and other support teams to ensure smooth event delivery.
7. Source, manage and coordinate with external vendors such as caterers, decorators, AV suppliers, event planners, security, cleaning and logistics providers.
8. Ensure the venue is clean, safe, presentable and operationally ready before each event, including pre-event and post-event inspections.
9. Monitor sales pipeline, confirmed bookings, venue utilisation, revenue performance, client feedback and operational issues.
10. Ensure all venue-related documents and records are properly maintained, fi led and tracked for future reference, reporting, audit and management review purposes.
11. Manage risks relating to property damage, safety, crowd control, vendor compliance, client disputes and payment collection.
12. Prepare regular reports and recommendations to management on revenue performance, market opportunities, operational improvements, pricing and manpower needs.
13. Lead, guide and support the venue sales and event operations team as the business grows.

What we’re looking for

1. Minimum 8 years of relevant experience in venue sales, event management, hotel banquet sales, MICE, hospitality sales, convention centre, exhibition centre or commercial event venue operations.
2. Proven experience in business development, event sales, client servicing and revenue generation.
3. Strong network with corporate clients, event organisers, agencies, wedding planners, associations or hospitality/event industry partners will be an added advantage.
4. Good understanding of event setup, venue operations, AV, staging, logistics, vendor coordination and client experience.
5. Strong negotiation, presentation, communication and relationship management skills.
6. Able to prepare proposals, quotations, packages, sales reports and management updates.
7. Strong leadership, ownership, problem-solving and follow-up skills.
8. Able to work beyond normal office hours, including evenings, weekends and public holidays, depending on event requirements.
9. Degree in Business, Marketing, Hospitality, Event Management, Property Management or a related field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal development opportunities
• Paid training and development

Job Summary

The General Manager is responsible for overseeing the overall restaurant operations, including sales performance, profitability (P&L), service quality, and team management. This role requires strong leadership, commercial thinking, and a focus on delivering consistent guest experience while ensuring smooth daily operations.

Key Responsibilities

1. Operations Management

Oversee daily restaurant operations (front of house & back of house)

Ensure all SOPs are consistently followed by staff

Maintain high standards of food quality, service, and cleanliness

Resolve operational issues efficiently and effectively

2. Sales & Business Performance

Full responsibility for revenue growth and profitability (P&L ownership)

Develop and execute strategies to increase daily and monthly sales

Monitor key KPIs such as average spend, table turnover, and repeat customers

Analyse sales reports and implement improvement plans

3. Team Management

Lead, train, and develop restaurant team members

Prepare staff scheduling (roster planning)

Manage staff performance, discipline, and engagement

Involved in recruitment and onboarding of new employees

4. Customer Experience

Ensure exceptional guest experience at all times

Handle customer complaints and feedback professionally

Improve customer satisfaction and online review ratings

Build strong relationships with regular customers

5. Cost Control & Inventory

Control food cost, beverage cost, and overall operational expenses

Monitor inventory, wastage, and purchasing activities

Work closely with the kitchen team to manage cost efficiency

6. Compliance & Reporting

Ensure compliance with hygiene, safety, and operational standards

Prepare regular operational and performance reports for management

Conduct internal audits to maintain operational consistency

Requirements

Minimum 5–8 years of experience in the F&B industry

At least 2–3 years in a Manager or Senior Manager role

Strong leadership and people management skills

Solid understanding of P&L, cost control, and business operations

Ability to work in a fast-paced environment

Fluent in English and Bahasa Malaysia

Key Skills

Leadership & Team Management

Operational Excellence

Financial & Business Acumen

Customer Service Management

Problem Solving & Decision Making

Work Location: In person

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours

身為ALPHA GALAXY SDN. BHD.的場地銷售及活動管理高級經理，您將負責我們位於雪蘭莪州Puncak Alam的21,000平方英尺多功能活動場地的銷售、業務拓展、活動協調和營運管理。您的職責包括推動場地發展成為盈利性業務，具體工作包括：促進活動預訂、維護客戶關係、監督活動執行、協調供應商和內部支援團隊，以及確保為企業、私人和社區活動提供專業的場地體驗。

你將要做什麼

1. 制定並實施場地銷售和業務發展策略，以推動活動預訂、租賃收入和場地利用率。
2. 從企業客戶、活動組織者、代理商、協會、婚禮策劃師、私人客戶和社區團體中尋找並獲得商機。
3. 管理詢價、現場考察、方案、報價、談判和預訂轉換。
4. 制定場地套餐、定價方案、促銷活動和合作機會，以支持收入成長。
5. 負責活動的端到端協調，包括客戶要求、活動佈局、佈置、視聽設備、餐飲、裝飾、物流、停車和活動後的跟進工作。
6. 與內部部門和其他支援團隊協調，確保活動順利進行。
7. 尋找、管理和協調外部供應商，例如餐飲供應商、裝飾供應商、音訊和視訊供應商、活動策劃人員、保全人員、清潔人員和物流供應商。
8. 確保場地在每次活動前乾淨、安全、整潔且準備就緒，包括活動前和活動後的檢查。
9. 監控銷售管道、已確認預訂、場地利用率、收入表現、客戶回饋和營運問題。
10. 確保所有與場地相關的文件和記錄得到妥善保存、歸檔和跟踪，以便將來參考、報告、審計和管理審查。
11. 管理與財產損失、安全、人群控制、供應商合規性、客戶糾紛和收款相關的風險。
12. 定期向管理層提交有關收入表現、市場機會、營運改善、定價和人力需求的報告和建議。
13. 隨著業務的成長，領導、指導和支援場地銷售和活動營運團隊。

我們正在尋找什麼

1. 至少8年場地銷售、活動管理、飯店宴會銷售、會展旅遊、飯店銷售、會議中心、展覽中心或商業活動場地營運相關經驗。
2. 在業務拓展、活動銷售、客戶服務和創收方面擁有豐富的經驗。
3. 與企業客戶、活動組織者、代理商、婚禮策劃師、協會或酒店/活動行業合作夥伴建立強大的關係網絡將是一項額外優勢。
4. 對活動籌備、場地營運、視聽設備、舞台搭建、物流、供應商協調和客戶體驗有良好的理解。
5. 具備較強的談判、演講、溝通及人際關係管理能力。
6. 能夠準備方案、報價單、方案包、銷售報告和管理更新報告。
7. 較強的領導力、責任感、問題解決能力及跟進能力。
8. 依活動需要，能夠加班，包括晚上、週末和假日。
9. 商業、行銷、酒店管理、活動管理、物業管理或相關領域的學位。

福利待遇

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 醫療保險
• 個人發展機會
• 有薪培訓和發展

Job Purpose:

Responsible for assigned procurement and asset management operations, supplier coordination, quotation comparison, ERP transaction processing, documentation control, operational follow-up and procurement reporting to ensure timely, accurate and cost-effective support to company operations and project/site requirements.

Key Responsibilities

1. Procurement Processing & ERP Transaction Handling

Responsible for processing Purchase Requisition (PR), Purchase Order (PO), Goods Verification Note (GVN), loan note, return note and related ERP transaction updates accurately and timely with complete supporting information and documentation.

2. Quotation Comparison & Procurement Analysis

Responsible for sourcing suppliers, obtaining quotations, performing quotation comparison, evaluating pricing, delivery lead time, payment terms, product specifications and suitability before order confirmation. Required to highlight abnormal pricing, missing information, operational risks or better alternatives proactively to superior for review.

3. Supplier Coordination & Follow-Up

Responsible for coordinating and following up closely with suppliers on quotation status, order confirmation, delivery arrangement, partial delivery, urgent requests, outstanding items and issue resolution to support smooth operational workflow.

4. Store Coordination

Responsible for coordinating with store teams to monitor stock requirements, replenishment needs, asset movement and operational usage trends to ensure timely procurement and logistic closely work operational support.

5. Asset / Machinery / Equipment Coordination

Responsible for coordinating internal or external rental machinery, tools, equipment and company asset movement for project/site, Building/ Dorm operational requirements, including proper documentation, loan/return control, asset tracking and follow-up.

6. Delivery Coordination & Operational Support

Responsible for coordinating with logistics, suppliers, site personnel and internal departments to ensure materials, tools, machinery and equipment are delivered accurately and on time according to operational requirements.

7. Documentation Control, Record Keeping & E-Filing

Responsible for maintaining proper procurement and asset management records including quotation comparison records, PO, DO, GVN, vendor evaluation, rental records, asset movement records and supporting documents in accordance with ERP requirements, SOP, ISO documentation standards and company governance requirements.

8. Procurement Reporting & Issue Escalation

Responsible for providing timely procurement and operational updates/reporting to Procurement & Asset Management HOD and upper level superior regarding outstanding PO, delayed deliveries, supplier issues, urgent operational matters, quotation comparison status and procurement-related concerns. Required to escalate issues early together with proposed solutions where applicable.

9. Vendor Evaluation & Supplier Performance Monitoring

Responsible for supporting vendor evaluation, supplier performance monitoring and documentation of supplier-related issues including delivery delay, incorrect items, quality concerns or repeated non-compliance matters.

10. Internal  & External Audit +  Process Control Support

Responsible for supporting internal & external audit, ISO process control review and governance improvement initiatives by ensuring procurement and asset management transactions and records remain complete, traceable and properly maintained.

11. Tender / Sample / Supporting Documentation Support

Responsible for coordinating sample submissions, catalogues, technical specifications and procurement-related supporting documents for tender or project operational requirements when required.

12. Teamwork, Communication & Professionalism

Required to maintain good teamwork, responsiveness, communication professionalism and coordination with procurement team, Procurement & Asset Management HOD, upper level superior, store, logistics, finance, site operation and other departments to ensure efficient operational support.

13. Continuous Improvement & Learning Mindset

Expected to continuously strengthen procurement knowledge, construction material understanding, workflow awareness, ERP handling capability, analysis skill and operational coordination capability to support department and company development.

14. Other Duties

Responsible for performing any other procurement and asset management related duties assigned by Procurement & Asset Management HOD, upper level superior or Top management to support overall operational efficiency and company objectives.

Required Skills & Expectations

* Good responsiveness and follow-up discipline

* Able to perform quotation comparison and basic procurement analysis

* Good ERP transaction processing and data entry accuracy

* Good documentation, record keeping and e-filing discipline

* Able to coordinate and communicate professionally with suppliers and internal teams

* Responsible, proactive and detail-oriented

* Able to identify issues early and escalate appropriately with proposed solutions

* Good teamwork and willingness to learn and improve continuously

* Able to work in a fast-paced construction operational environment

* Construction industry procurement experience will be an advantage

* Knowledge of construction materials, machinery, tools, equipment or asset coordination will be an advantage.

About the role

The Procurement & Logistics Associate supports the day-to-day procurement and logistics operations of the Company, with a primary focus on logistics coordination. The role involves assisting with purchase orders, coordinating shipments, preparing shipping documentation, tracking deliveries, maintaining operational records, ESG reporting and cost optimization initiatives to ensure efficient and compliant supply chain operations.

Key responsibilities

Procurement (20%)

• Assist end-to-end procurement activities, including processing purchase requisitions, generating purchase orders (POs) through the procurement system, monitoring order status, and ensuring timely order closure.

• Support freight cost analysis, logistics optimization initiatives and vendor performance monitoring to improve operational efficiency and cost effectiveness.

• Maintain accurate procurement records, documentation and filing in accordance with company policies and procedures.

• To perform any other ad-hoc procurement tasks as assigned.

Logistics (80%)

• Coordinate with freight forwarders and internal teams to manage local and international shipments, ensuring timely delivery and compliance with shipping requirements and schedules.

• Prepare, verify, and maintain shipping documentation, including commercial invoices, packing lists, customs declarations, and other import/export documents.

• Monitor shipment progress, track delivery timelines, and provide regular status updates to internal stakeholders while managing delivery expectations.

• Resolve shipment issues by coordinating with internal teams and freight forwarders while ensuring service quality and timeliness.

• Maintain proper filing and record-keeping of shipment documentation and logistics transactions.

• Notify Finance to Inventory update once HQ or warehouse provides the complete set of documents.

• Manage end-to-end process of QAI including shipping goods back to HQ and ensure all returns.

• Support ESG and sustainability reporting initiatives, ensuring accurate data collection and compliance with reporting requirements.

• Support general operational and administrative activities as assigned.

Requirements

• Diploma or equivalent qualification in Supply Chain Management, Logistics, Procurement, Business Administration, or a related discipline.

• 2–3 years of relevant experience in supply chain, purchasing, or logistics, preferably within an international shipping or manufacturing environment.

• Knowledge of import/export documentation and shipping procedures is preferred.

• Strong interpersonal, communication, and organizational skills with a proactive, detail-oriented approach and the ability to work independently and in cross-functional teams in a fast-paced environment.

• Proficient in Microsoft Office applications (Excel, Word, Outlook).

Role Overview

We are seeking a highly capable Projects & Procurement Lead to drive end-to-end strategic planning, procurement, and execution of key logistics initiatives across SPX Express.

This role sits at the intersection of network planning, procurement, and operational strategy, responsible for ensuring SPX scales efficiently through robust capacity planning, strong vendor ecosystems, and data-driven decision-making.

You will lead strategic initiatives across network expansion, new logistics products, cost optimisation, and operational transformation, working closely with senior stakeholders across Operations, Finance, Product, and Regional teams.

Key Responsibilities:

1. Strategic Planning & Project Leadership

• Lead end-to-end planning and execution of strategic SPX projects

• Drive initiatives such as new service rollouts, operational improvements, and strategic growth initiatives

• Evaluate and execute new business opportunities including service expansion and new logistics solutions

• Develop project roadmaps, business cases, implementation plans, timelines, and performance tracking frameworks

• Manage project risks, dependencies, and cross-functional alignment to ensure successful delivery
  

2. Procurement & Vendor Management

• Oversee procurement activities for operational and strategic requirements across SPX Express

• Lead vendor sourcing, evaluation, negotiation, contracting, and performance management

• Build and manage supplier relationships to ensure cost efficiency, reliability, and service quality

• Drive procurement governance, compliance, and risk management standards

• Partner with Business Intelligence & Finance on budgeting, forecasting, and cost planning
  

3. Business Analysis & Problem Solving

• Analyse large and complex datasets to identify operational gaps, inefficiencies, and improvement opportunities

• Translate insights into actionable recommendations for leadership decision-making

• Conduct deep-dive analyses across key topics such as:

  Driver incentive effectiveness

  Driver performance and productivity

  Service quality improvement initiatives

  Cost efficiency and optimisation opportunities
  

4. Cost Optimisation & Operational Efficiency

• Drive initiatives to reduce operational cost while maintaining service quality

• Identify opportunities to improve procurement efficiency and vendor cost structures

• Support development of savings pipelines in partnership with Finance and Operations stakeholders

• Continuously improve processes to enhance productivity and execution efficiency
  

5. Stakeholder Management & Execution Leadership

• Collaborate with cross-functional stakeholders across Operations, Commercial, Product, Finance, Legal, Government Relations, and Regional teams.

• Lead project working groups and ensure alignment across multiple stakeholders

• Drive structured decision-making in a fast-paced and ambiguous environment

• Mentor junior team members and contribute to capability building within the function
  

Job Requirements 

Experience

• Bachelor's degree in Business, Engineering, Supply Chain, Operations Management, Economics, or a related field.

• Minimum 5 years of experience in strategy, project management, procurement, operations, consulting, or supply chain-related roles

• Strong experience in logistics, e-commerce, transportation, or high-growth technology environments

• Proven track record of leading cross-functional projects from ideation to execution

• Prior experience in procurement, vendor management, or commercial negotiations is highly preferred

Skills & Competencies 

• Strong analytical and problem-solving skills with ability to work with large datasets

• Advanced proficiency in Excel; SQL / Tableau / Power BI is a plus

• Strong project management and execution capabilities

• Strong stakeholder management and influencing skills

• Strong business acumen with ability to balance cost, operations, and customer impact

• Ability to thrive in fast-paced, ambiguous environments

• Excellent communication and structured thinking skills

Responsibilities

• Responsible for the review, consolidation and prioritization of Purchase Requisitions, and ensure that they are processed in accordance with the Group Policy and Guidelines.
• Responsible for the preparation and accurate processing of Purchase Orders.
• Monitor the status of Purchase Requisitions and follow through the full life cycle of procurement processing from the receipt of Purchase Requisitions to the issuance of Purchase Orders.
• Maintain up-to-date internal IT procurement management information in databases and files, and prepare regular management reports.
• Attend queries from internal customers and stakeholders with reference to Purchase Orders and guidelines. Provide excellent customer service and ensuring that a professional manner is always maintained with internal customers and stakeholders.
• Handle any other projects and assignments when required.

Skills/Requirement

• Degree or Diploma majoring in Business, Banking or Accounting
• Some relevant work experience in Purchasing and/or Finance area is an added advantage
• Good working knowledge of MS office applications particularly MS Excel

We regret to inform you that only shortlisted candidates will be contacted.

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Job Description & Requirements

• Manage and lead the restaurant team to ensure that all aspects of the restaurant’s operations run smoothly and efficiently.
• Oversee all front-of-house and back-of-house operations, including managing inventory, monitoring food and beverage quality, and maintaining cleanliness and safety standards.
• Ensure that all customers receive an exceptional dining experience.
• Build and maintain strong relationships with customers, vendors, and team members to ensure the success of the restaurant.
• Work closely with the marketing team to ensure the restaurant’s marketing efforts align with the overall business objectives and customer needs.
• Monitor financial performance, including sales, costs and profitability, and develop action plans to address any issues or areas for improvement.
• Train and develop the restaurant team, including conducting regular performance evaluations and providing coaching and feedback to improve performance.
• Stay-up-to-date on industry trends and best practices, and make recommendations for improvements to the restaurant’s operations and offerings.
• Have the knowledge required to participate in the formulation of food and beverage menus of the restaurant.
• Handle disciplinary issues, conducting annual team review and confirmation of staff.
• Ensure the strict compliance by all staff to company’s standard operating procedures.

Requirements

• Degree in Hospitality Management, Business Administration, or related field preferred.
• At least 3-5 years of experience restaurant management or a related field.
• Strong leadership skills.
• Excellent communication skills.
• Demonstrated ability to manage financial operations, including budgeting, forecasting, and managing cost.
• Strong problem-solving skills and the ability to make quick decisions in a fast-paced environment.
• In-depth knowledge of the restaurant industry, including trends, best practices, and regulations.
• Flexibility to work evenings, weekends, and holidays as needed.

Key Responsibilities

• Operations: Coordinate daily shift coverage, oversee table turnover, and streamline processes to ensure seamless service.
• Team Leadership: Recruit, train, schedule, and evaluate staff. Handle team conflicts and maintain a positive workplace culture.
• Financial & Cost Control: Monitor daily sales, manage budgets, track inventory, and optimize expenses (such as food waste and labor costs).
• Customer Experience: Greet guests, handle feedback or complaints with conflict resolution, and proactively build patron loyalty.
• Compliance: Enforce food safety standards, health regulations, and operational policies

Responsibilities:

• Oversee and manage daily operations of the restaurant.
• Recruit, train and supervise both front of house and back of house staff.
• Ensure full compliance of all statutory regulations, hygiene and company policies
• Handle customer feedback professionally, resolve operational issues promptly and maintain high service standards

Job Description & Requirements

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring high standards of food quality, customer service, and operational efficiency. This role involves managing staff, controlling costs, and maintaining compliance with local regulations.

Key Responsibilities:

Manage and oversee daily restaurant operations, including opening and closing procedures

Supervise, train, and schedule staff to ensure smooth operations

Ensure high standards of customer service and handle customer feedback or complaints professionally

Monitor food quality, hygiene, and safety standards in compliance with local regulations

Control operational costs, including food, labor, and inventory management

Work closely with the kitchen team to maintain menu quality and consistency

Prepare reports on sales, expenses, and overall business performance

Ensure proper maintenance of restaurant facilities and equipment

Implement marketing and promotional activities to drive business growth

Requirements:

Diploma or Degree in Hospitality, Business, or related field (preferred)

Minimum 3–5 years of relevant experience in F&B or restaurant management

Strong leadership and team management skills

Good communication and interpersonal skills

Ability to work in a fast-paced environment and handle pressure

Knowledge of food safety and hygiene standards

Basic financial and reporting skills

Working Hours:

5–6 days work week, including weekends and public holidays

Shift-based schedule as required by operations

Additional Notes:

The role requires hands-on involvement in daily operations

May be required to support multiple outlets if needed

We are seeking an experienced and motivated Restaurant Manager to lead our team and oversee the daily operations of our restaurant. The ideal candidate is passionate about hospitality, customer service, and team leadership, with a proven ability to drive operational excellence and business performance.

Overview:
We are seeking an experienced Restaurant Manager to lead the launch and operations of a Chinese dining concept in Singapore. This role will be responsible for overseeing full outlet operations, driving business performance, and delivering a high-quality customer experience in a fast-paced, high-volume environment.

Key Responsibilities:

• Oversee end-to-end restaurant operations, including front-of-house service and coordination with kitchen teams to ensure smooth daily operations
• Lead, train, and manage a team of service and kitchen staff to achieve operational excellence and service standards
• Drive revenue growth through effective floor management, upselling strategies, and execution of promotional initiatives
• Manage cost control, including labour, food cost, inventory, and wastage, to ensure profitability targets are met
• Ensure compliance with all relevant regulatory requirements, including food safety, hygiene, and licensing standards set by authorities such as the Singapore Food Agency and National Environment Agency
• Handle customer feedback and service recovery professionally to maintain a positive dining experience
• Work closely with suppliers and internal stakeholders to support operational needs and business growth
• Prepare operational and financial reports, including sales performance, cost analysis, and manpower planning

Job Requirements:

• At least 3-5 years of experience in restaurant management.
• Prior experience in Chinese cuisine restaurant concepts is a plus
• Demonstrated ability to manage sizeable teams in a fast-paced environment
• Strong operational and financial management skills, including experience handling P&L, cost control, and inventory management
• Good understanding of Singapore’s F&B regulatory and compliance requirements

By applying to this job advertisement or responding to our messages, you acknowledge and consent to being contacted by PDR Group and its representatives through various communication channels (including but not limited to phone calls, emails, text messages, and messaging platforms such as WhatsApp or LinkedIn) regarding current and future job opportunities.

You may withdraw your consent at any time by notifying us in writing.

Ong Wen Jie
Reg No: R21101312
PDR GROUP (SEA) PTE. LTD.
EA License No: 202424414Z

Job Summary

Lead and coordinate daily restaurant operations to deliver exceptional customer service, optimize staff performance, control costs, and promote the brand. Drive compliance with safety standards and implement policies to ensure efficient, sustainable restaurant management.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations to ensure smooth workflow and service delivery
• Deliver superior customer service to maximize satisfaction and loyalty
• Respond efficiently and accurately to customer complaints to resolve issues promptly
• Regularly review product quality and research new vendors to maintain high standards
• Organize and supervise staff shifts to optimize coverage and productivity
• Appraise staff performance and provide constructive feedback to enhance team effectiveness
• Estimate future needs for goods, kitchen utensils, and cleaning products to maintain inventory levels
• Ensure compliance with sanitation and safety regulations to uphold health standards
• Manage the restaurant’s public image and suggest improvements to enhance reputation
• Control operational costs by identifying and implementing waste reduction measures
• Create detailed financial reports on weekly, monthly, and annual revenues and expenses to inform management decisions
• Promote the brand in the local community through word-of-mouth and restaurant events to increase visibility
• Recommend marketing strategies such as discounts and social media ads to reach a broader audience
• Train new and current employees on proper customer service practices to maintain service quality
• Implement policies and protocols to sustain efficient future restaurant operations

Required competencies and certifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
• Proven customer service experience in a managerial capacity
• Extensive food and beverage (F&B) knowledge, including the ability to recall ingredients and dishes to inform customers and staff
• Familiarity with restaurant management software
• Strong leadership, motivational, and people management skills
• Acute financial management skills

Preferred competencies and qualifications

• Diploma in Business Administration, Hospitality Management, or Culinary Schooling (not essential but advantageous)