Total 3 Others level Finance / Banking / Insurance job vacancies in SYDNEY

The Graduate Business Analyst role supports TAL’s claims transformation by translating complex operational workflows into clear, actionable requirements that guide technology delivery. It’s a hands‑on role suited to someone curious about claims, eager to build BA capability, and motivated by work that directly impacts how transformation is embedded across the business.

In This Role You Will:

• Document detailed claims workflows and create accurate process maps that highlight inefficiencies.
• Develop business requirements and user stories grounded in real consultant needs.
• Support workshops by capturing pain points, workflow challenges, and operational insights.
• Maintain requirements documentation, ensuring traceability and identifying conflicts between business needs and technical constraints.
• Participate in UAT to validate that solutions improve operational workflows and record issues from a business perspective.
• Work closely with Technical BAs to ensure smooth handoffs and complete, well‑structured requirements.

The Customer Solutions Specialist role will support the analysis and end to end delivery of remediations impacting TAL customers as well as internal stakeholders. The role is responsible for analysing customer impact due to a remediation and supporting the broader team in the development and delivery of customer remediation activities, including root cause analysis and rectification strategy.

The role will work closely with key stakeholders across the TAL business to support the implementation of remediation initiatives within the Customer Solutions, Claims function. Particular focus is given to ensuring effective customer outcomes in line with TAL’s Customer philosophies within the risk management framework.

In this role you will:

• Supervise and coach Analysts to ensure accurate documentation of remediation details, high-quality data management, root cause analysis, and adherence to TAL remediation policies.
• Coordinate stakeholder engagement across Claims, Risk, Operations, and frontline teams to align on remediation scope, process improvements, and customer communication strategies.
• Shape and implement corrective actions and preventative controls, including strategy development, approvals, and governance oversight.
• Collaborate with data teams and SMEs to refine data extracts for impact analysis and support accurate remediation planning.
• Support training and communication rollouts by developing FAQs, fact sheets, and assisting with drafting and testing customer communications.
• Execute remediation plans and projects, including system updates, direct customer contact, and delivery of small-to-medium scale initiatives to improve operational resilience.

Finance at TAL spans performance analysis, expense management, capital management, accounting and compliance, and financial systems — connecting the numbers to the decisions that shape Australia's largest life insurer.

Throughout the two-year program, you will have rotations across our Finance Teams, in addition to one area outside your discipline. You will gain experience in our Management Reporting teams and broader experience across Finance and TAL. Rotations are designed to build breadth across the finance value chain, with a mix of core foundations and areas tailored to your development.

As a Finance and Accounting Graduate at TAL, we are committed to nurturing your leadership potential. We are looking for aspiring leaders who are eager to leverage their passion and skills to make a meaningful impact on the lives of Australians by contributing to the achievement of TAL's strategic priorities. 

You will have access to industry thought leaders, receiving guidance and support from dedicated sponsors, buddies, and career mentors who will assist you in your personal and professional growth. Ongoing professional development support and study days will be provided to enhance your knowledge and skills. 

Throughout the Graduate Program, you will be accountable for (but not limited to) the following: 

• Taking Initiative: Demonstrate proactive behaviour by taking ownership of tasks, seeking opportunities to contribute, and identifying areas for improvement. 
• Problem Solving: Utilise logical and analytical thinking to identify and resolve complex technology-related problems 
• Communication: Effectively communicate ideas, updates, and challenges both verbally and in written form. 
• Teamwork: Contribute actively as a member of a team, valuing diverse perspectives, fostering a collaborative work environment, and supporting fellow team members. 
• Innovation and Creativity: Generate innovative ideas and propose creative solutions to enhance processes, systems, and technologies within the organisation. 
• Project Management: Manage projects in conjunction with your rotation manager and/or business sponsor, including liaising with stakeholders from across the business. 
• Research and Analysis: Conduct research to assist in projects and other initiatives, taking an active interest in market and industry trends to challenge thinking and foster innovation. 
• Customer Focus: Identify opportunities to solve customer or business issues, keeping their needs in mind. 
• Technical Reports: Prepare and present basic technical reports, analyses, and documents.