Credit Risk Management
- Develop, implement, and maintain credit policies and procedures
- Assess creditworthiness of new and existing customers
- Set and review credit limits in line with risk appetite and business strategy
- Monitor customer credit exposure and mitigate potential bad debt risk
2. Accounts Receivable & Collections
- Oversee end-to-end accounts receivable (AR) process
- Ensure timely collection of outstanding debts across all customer portfolios
- Manage aged debt reporting and drive reduction in overdue balances
- Implement effective escalation processes for high-risk accounts
3. Cash Flow & Working Capital Management
- Monitor cash inflows and forecast receivables performance
- Support working capital optimisation initiatives
- Collaborate with FP&A team to provide insights on cash flow trends and risks
4. Revenue Assurance & Controls
- Ensure accuracy of billing and invoicing processes
- Identify and prevent revenue leakage across customer accounts
- Strengthen internal controls across credit and receivables processes
- Partner with operations to resolve billing disputes efficiently
5. Stakeholder Management
- Work closely with Sales and Commercial teams to balance growth and credit risk
- Partner with Finance Business Partners on customer profitability and exposure analysis
- Engage with senior stakeholders on credit decisions and risk exposure reporting
6. Reporting & Analytics
- Produce regular credit risk, AR ageing, and cash collection reports
- Analyse customer payment behaviour and identify risk trends
- Provide actionable insights to improve collection efficiency and reduce DSO (Days Sales Outstanding)
7. Team Leadership & Process Improvement
- Lead and develop the credit control / AR team (if applicable)
- Drive process improvements and automation in credit and collection workflows
- Implement best practices and standard operating procedures across regions/business units
