Job Summary:
Minimizes financial risk to the company by investigating and evaluating new and existing customers' creditworthiness and analyzes credit risk. Researches and resolves billing disputes. Recommends and/or implements credit extensions, revocations or collections referrals.
Principal Responsibilities:
Researches and verifies credit data on customers to establish or update lines of credit.
Assesses, recommends and/or approves credit limits.
Investigates and resolves customer invoice disputes to facilitate payment from, or issuance of, credit to customer.
Reviews customer accounts for aging of unpaid balances and pending orders, solicits payments on overdue accounts, places delinquent accounts on ‘hold’ status until payment arrangements are secured, determines payment plans/schedules.
Follows up on payment arrangements and recommends transfer of outstanding customer accounts to collection agencies.
Develops and maintains relationships with outside credit and/or collection agencies.
Maintains a variety of files and records associated with delinquent accounts, incomplete files and credit risks.
Maintains and updates electronic and/or hard copy files in a timely and accurate manner.
Other duties as assigned.
Job Level Specifications:
Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
Completes complex assignments requiring significant judgment, initiative and problem solving skills.
Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.
Work Experience:
