Total 227 Engineering job vacancies in Surabaya, East Java

• Support the Engineering Supervisor in daily department operations to maintain efficient facility management

• Perform standard maintenance on hotel equipment, including plumbing, electrical appliances, locks, heating, air conditioning, and bathroom fixtures, to ensure all are in good working condition

• Complete small renovation tasks such as painting, carpeting, and furnishing to maintain hotel aesthetics and functionality

• Inspect systems and equipment regularly to identify faults and coordinate timely repairs to minimize downtime

• Maintain readiness of all firefighting facilities and equipment by conducting regular checks and ensuring compliance with safety standards

• Keep detailed daily logs documenting maintenance work and repairs performed within the hotel

• Update and manage safety-related administrative documents to comply with regulatory and company standards

• Provide maintenance support and assistance to colleagues to resolve hotel facility issues promptly

• Demonstrate commitment to the Accor Vision and actively apply Accor Values in daily work

Role Summary

Experienced infrastructure engineers are responsible for managing enterprise middleware platforms and supporting cloud infrastructure for large-scale banking production environments. Skilled in middleware administration, cloud deployment, system troubleshooting, and infrastructure operations across hybrid environments.

Key Responsibilities - Middleware Administration

·       Administer and maintain enterprise middleware platforms including IBM WebSphere Application Server, Apache Tomcat, IBM HTTP Server, and Oracle WebLogic Server.

·       Perform installation, configuration, patching, upgrades, and performance tuning of middleware environments.

·       Manage and support large-scale banking production environments hosting mission-critical enterprise applications.

·       Handle middleware deployments, configuration management, and environment setup across development, testing, and production systems.

·       Monitor middleware performance and ensure high availability, reliability, and optimal system performance.

System Configuration & Maintenance

·       Configure application servers, clusters, nodes, and JVM parameters.

·       Manage application deployments, configuration updates, and environment management.

·       Perform log tracing, monitoring, and troubleshooting to diagnose and resolve issues.

·       Maintain detailed technical documentation, configuration documentation, and operational procedures.

IBM Cognos Administration

·       Manage and maintain IBM Cognos Dispatcher services.

·       Support Cognos platform maintenance, performance tuning, and upgrades.

·       Monitor Cognos components including gateway, dispatcher, and content manager services.

Cloud Migration & Platform Upgrades

·       Support migration of middleware platforms and applications from on premises to cloud environments.

·       Assist in middleware platform upgrades and modernization initiatives.

·       Participate in planning and implementing cloud-ready middleware architecture.

Security & Compliance

·       Perform SSL certificate installation, renewal, and upgrades.

·       Apply security patches and vulnerability fixes across middleware components.

·       Implement security best practices and compliance standards.

·       Address security findings from vulnerability scans and security audits.

Monitoring, Logs & Incident Management

·       Perform log tracing, monitoring, and analysis to identify issues and system behavior.

·       Monitor system health using enterprise monitoring tools.

·       Investigate and resolve alerts, performance issues, and service disruptions.

·       Perform proactive alert resolution and incident management to minimize downtime.

Automation & Operational Efficiency

·       Develop automation scripts for regular operational tasks.

·       Automate deployments, monitoring, and routine maintenance activities.

·       Support DevOps processes and CI/CD pipelines where applicable.

Collaboration & Vendor Coordination

·       Coordinate with multiple vendors, partners, and internal teams for issue resolution, upgrades, and deployments.

·       Work closely with infrastructure, cloud, database, network, and security teams.

·       Provide support during cross-team troubleshooting and major incidents.

Disaster Recovery & Business Continuity

·       Participate in Disaster Recovery (DR) planning and execution activities.

·       Perform DR drills and failover testing to ensure application availability.

·       Support restoration and recovery procedures during DR scenarios.

Support & Operational Coverage

·       Provide weekend support and on-call support for critical environments when required.

·       Support production releases and maintenance activities during off-hours or scheduled windows.

·       Ensure smooth operations during system upgrades and maintenance activities.

Required Skills

Middleware Platforms

·       IBM WebSphere Application Server (WAS)

·       Apache Tomcat

·       Oracle WebLogic Server

·       Apache HTTP Server

·       IBM HTTP Server

·       IBM Cognos Dispatcher / Cognos Analytics

Middleware Administration

·       Application server installation, configuration, and tuning

·       Cluster configuration and load balancing

·       Application deployment and troubleshooting

·       JVM performance tuning

Security & Infrastructure

·       SSL certificate configuration and upgrades

·       Security patching and vulnerability remediation

·       Middleware hardening and security best practices

·       LDAP / Active Directory integration

Cloud & Migration

·       On premises to cloud migrations

·       Middleware platform upgrades to cloud

·       Experience with AWS / Azure / GCP environments (preferred)

Additional Technical Skills

·       Linux / Unix administration

·       Shell scripting and automation

·       Monitoring tools (Splunk, ELK, Prometheus, Grafana)

·       CI/CD tools (Jenkins, GitLab CI, Bamboo)

·       Log analysis and system monitoring

Soft Skills

·       Strong troubleshooting and analytical skills

·       Experience working with cross-functional teams

·       Ability to coordinate with vendors and partners

·       Good documentation and communication skills

·       Ability to manage production incidents and critical systems

Job Description

We are seeking a committed and detail-oriented Project Engineer (Plumbing) to support and manage plumbing and sanitary projects in Singapore. The role involves coordination, documentation, and site support to ensure projects are completed in accordance with specifications and regulatory requirements.

Key Responsibilities

• Prepare and submit shop drawings and as-built drawings in accordance with project requirements
• Prepare necessary documents for authority submissions (e.g. BCA, PUB)
• Assist Project Manager in planning, scheduling, and execution of plumbing works
• Coordinate with main contractors, consultants, and subcontractors
• Supervise site works and ensure compliance with safety and regulatory standards
• Monitor project progress and resolve site issues promptly
• Support tender and quotation preparation when required
• Ensure proper documentation, including reports and project records
• Attend site meetings and liaise with relevant stakeholders
• Undertake any other duties as assigned

Job Requirements

• Degree in Civil Engineering, Mechanical Engineering, or related Engineering discipline
• At least 2 years of relevant experience in plumbing / sanitary projects
• Able to read and understand architectural and structural drawings related to Plumbing & Sanitary works
• Proficient in AutoCAD and REVIT for project drawings
• Able to interpret drawings and understand project requirements for different work areas
• Able to work independently with minimal supervision
• Candidates with experience in leading a team will be an added advantage

Additional Information

• Working Days: 6 days per week
• Working Hours: 8:30am – 5:30pm OR 9:00am – 6:00pm (subject to project requirements)
• Work Location: Project sites across Singapore

RESPONSIBILITIES / ACCOUNTABILITIES:

• Early engagement & execution of a Packaging Technology development working with OSAT partner on-site aligned with cooperate roadmap to meet future Qorvo Business Unit needs
• Could Manage multiple projects for package development from risk assessment, process /BOM establishment, qualification.
• Lead and Manage OSAT New Technology and New Product Introduction, Qualification, HVM, in a timely and flawless manner
• Strong problem-solving skill in Assembly engineering and leadership working with OSATs partner & cross functional team in Qorvo
• Utilize program management methodology to plan, execute and monitor complex process and/or product development projects.
• Strong communication, presentation skills, ability to excel in a dynamic collaborative team environment including working directly with the R&D, Quality and Product line is necessary.
• Provide best in class industry “know-how” to enable continued global leadership of QORVO package solutions
• Think and act professionally in the consistent Manner as a Qorvo engineering representative of on-site OSAT
• Manage/Coach QI’s engineering resource from the daily work
• Position will be in Singapore which have Qorvo’s strategic technology development center
• Could manage other work centers as well upon requested

REQUIREMENTS:

• Bachelor’s or master’s degree in mechanical engineering, Material Science engineering or a related field with a minimum of 10 years in semiconductor packaging or assembly engineering industry
• Good communication skill with open minded to learn semiconductor area: Bumping, DPS and Assembly process
• Good attitude, detail-orientated, proactive, quick learner and able to work effectively in a fast-paced environment
• Proven strong interpersonal and communication skills with willingness to take accountability
• Ability to address internal and external customer complaints and do multi-tasking
• Ability to lead cross-functional teams and drive supplier performance

No experience/Diploma in precision/mechanical/mechatronic/electrical/electronic/Industrial or related engineering

Basic (no experiene / fresh)-$2500-$3000

Location: Woodlands

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Responsible for performing duties in accordance with quality system requirements as the voice of customers, understand customer specific requirement and expectation to deliver “Customer satisfaction and complaint.
• Analyse and proper handling of customer complaint, return products and corrective action verification and tracking of customer Engineering change to ensure the ECN is implement.
• To lead and provide support to customer audit and participate in new projects: PPAP submission to understand meet customer quality requirements.
• Access and manage all customer web quality reporting and co-ordinate with internal team on new updated documents.

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Responsibilities

Support the Project Manager/Lead Engineer to deliver Industrial Automation Systems.

The Engineer will be involved in both design and configuration of the network devices & security solutions such as the following:

• L2 and L3 network switches
• Firewalls and Intrusion Detection/Protection System
• Network Monitoring System
• Backup and Recovery System
• WSUS, Endpoint Protection & Whitelisting of Applications
• Domain Controller
• Virtualization (Hyper-V)
• Nutanix VM platform design/ setup / installation
• Network Intrusion Detection System (NIDS) & Security Information and Event Management (SIEM)

Requirements

• Minimum 5 years of relevant experience in IT infrastructure design and engineering
• Has working experience in Nutanix VM platform design/ setup / installation
• Has experience leading small team of engineers or have coordinated activities with team members of different disciplines (e.g. Vendors, Sales team)
• Has designed, implemented and been involved in troubleshooting of Network & Security solutions
• Has demonstrated or conducted POC for IT / OT solutions to Customer
• Work experience in Industrial Automation with OT Domain Knowledge will be an advantage
• Holding any of the following certifications will be factored positively

- ISA/IEC 62443 Cybersecurity Certifications / Expert
- Global Industrial Cyber Security Professional (GICSP)
- Cisco CCNA / CCNP / CCIE certification

We regret to inform that only shortlisted candidates will be notified.

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Key Responsibilities

• Provide after-sales service support for control systems including DCS/SIS, SCADA (FAST/TOOLS, STARDOM) and ExaQuantum to both internal and external customers.
• Receive and manage customer inquiries, service requests, and complaints related to installed systems and products.
• Deliver technical support and troubleshooting using specialized knowledge of control systems and related applications.
• Maintain strong working relationships with customers and internal stakeholders, particularly for technical and service-related matters.
• Coordinate with local country offices and Yokogawa Headquarters (Global Response Centre) to resolve technical issues and service cases.
• Support global dispatch activities for troubleshooting, commissioning, and on-site technical assistance to ensure customer satisfaction.
• Participate in 24-hour standby duty rotation, including overseas deployment on short notice for urgent support.
• Assist the Response Center Manager in managing crisis reports, service notes, complex issues, and affiliate dispatch requests.

Requirements

• Minimum 5 years of experience in control system engineering, such as DCS, SIS, SCADA, STARDOM, ExaQuantum, PLC, or equivalent systems.
• Hands-on experience with systems such as CENTUM VP, ProSafe-RS, or similar industrial control platforms is an advantage.
• Strong troubleshooting, servicing, and maintenance skills in distributed control systems and industrial networks (e.g. L2/L3, firewalls).
• Conduct service, maintenance, and troubleshooting training for local country offices
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.
• Good communication and coordination skills to work with global teams and stakeholders.
• Willingness to be on standby and travel overseas on short notice when required.

To ensure all applications are consolidated and processed through our central Applicant Tracking System (ATS), candidates are requested to submit their applications exclusively via the link below:

https://wd3.myworkdaysite.com/recruiting/yokogawa/yokogawa-career-site/job/Bedok/Technical-Support-Engineer_R-10359

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

•Lead and manage end to end infrastructure for enterprise Gen AI applications hosted on OpenShift (OCP) platforms.

•Own capacity planning and sizing for OpenShift clusters, including OCP pods, Oracle databases, Redis caches, Dell ECS storage, Elastic DB, Postgres, Redhat, Ubuntu (optional) and related infrastructure components

•Design and operationalize Disaster Recovery (DR) infrastructure for Gen AI platforms, ensuring high availability and resilience

•Lead E2E DR setup, including replication, failover, testing, and documentation, in collaboration with infrastructure and network teams.

•Manage certificate lifecycle (TLS/SSL), key management, and secrets handling across Gen AI applications and platforms

•Implement and oversee vulnerability management, patching, and remediation across containers, Kubernetes, and underlying infrastructure

•Support and coordinate penetration testing activities, addressing infrastructure related findings and security gaps

•Good understanding of AWS services (EC2, VPC, CloudWatch, Lambda, Bedrock) and tools (Terraform, CloudFormation) alongside on Prem OpenShift environments.

•Operate and support Control M schedulers, logging, monitoring, and alerting tools for platform observability

•Bonus: experience/knowledge of open weight LLM models for text and vision use cases.

Requirements

•Engineering experience or demonstrated deeper experience setting up infrastructure and tools that enable scalable, secure, and efficient software development and deployment. You'll work closely with Technical Delivery Manger, Development, DevOps, and security teams to ensure platform reliability and performance

•Proven expertise managing OpenShift (OCP) environments in enterprise scale production deployments.

•Hands on experience with infrastructure setup and sizing, performance tuning, and capacity assessment for AI workloads.

•Experience supporting Oracle Database from an application infrastructure perspective.

•Practical knowledge of certificate management, secrets management, and key handling.

•Experience implementing CI/CD pipelines and infrastructure automation.

•Strong background in security, vulnerability management, and compliance controls.

•Proven experience designing and implementing DR infrastructure for mission critical platforms.

•Experience working with AWS cloud services and hybrid cloud integrations.

•Strong coordination and leadership skills to work across Infrastructure, Network, Security, and Application teams.

•Experience with containerization and orchestration tools (Docker, Kubernetes).

No experience/Diploma in precision/mechanical/mechatronic/electrical/electronic/Industrial or related engineering

Basic (no experiene / fresh)-$2500-$3000

Location: Woodlands

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Responsible for performing duties in accordance with quality system requirements as the voice of customers, understand customer specific requirement and expectation to deliver “Customer satisfaction and complaint.
• Analyse and proper handling of customer complaint, return products and corrective action verification and tracking of customer Engineering change to ensure the ECN is implement.
• To lead and provide support to customer audit and participate in new projects: PPAP submission to understand meet customer quality requirements.
• Access and manage all customer web quality reporting and co-ordinate with internal team on new updated documents.

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

•Lead and manage end to end infrastructure for enterprise Gen AI applications hosted on OpenShift (OCP) platforms.

•Own capacity planning and sizing for OpenShift clusters, including OCP pods, Oracle databases, Redis caches, Dell ECS storage, Elastic DB, Postgres, Redhat, Ubuntu (optional) and related infrastructure components

•Design and operationalize Disaster Recovery (DR) infrastructure for Gen AI platforms, ensuring high availability and resilience

•Lead E2E DR setup, including replication, failover, testing, and documentation, in collaboration with infrastructure and network teams.

•Manage certificate lifecycle (TLS/SSL), key management, and secrets handling across Gen AI applications and platforms

•Implement and oversee vulnerability management, patching, and remediation across containers, Kubernetes, and underlying infrastructure

•Support and coordinate penetration testing activities, addressing infrastructure related findings and security gaps

•Good understanding of AWS services (EC2, VPC, CloudWatch, Lambda, Bedrock) and tools (Terraform, CloudFormation) alongside on Prem OpenShift environments.

•Operate and support Control M schedulers, logging, monitoring, and alerting tools for platform observability

•Bonus: experience/knowledge of open weight LLM models for text and vision use cases.

Requirements

•Engineering experience or demonstrated deeper experience setting up infrastructure and tools that enable scalable, secure, and efficient software development and deployment. You'll work closely with Technical Delivery Manger, Development, DevOps, and security teams to ensure platform reliability and performance

•Proven expertise managing OpenShift (OCP) environments in enterprise scale production deployments.

•Hands on experience with infrastructure setup and sizing, performance tuning, and capacity assessment for AI workloads.

•Experience supporting Oracle Database from an application infrastructure perspective.

•Practical knowledge of certificate management, secrets management, and key handling.

•Experience implementing CI/CD pipelines and infrastructure automation.

•Strong background in security, vulnerability management, and compliance controls.

•Proven experience designing and implementing DR infrastructure for mission critical platforms.

•Experience working with AWS cloud services and hybrid cloud integrations.

•Strong coordination and leadership skills to work across Infrastructure, Network, Security, and Application teams.

•Experience with containerization and orchestration tools (Docker, Kubernetes).

Company Overview

Established in 2010, A-Plus Automation (S) Pte Ltd specializes in designing, manufacturing, and installing automated material handling systems. Serving Singapore and Southeast Asia, it leads in innovation and technical excellence in automation engineering.

Job Summary

You will design, develop, and implement automation control programs and electrical schematics to optimize industrial systems. Collaborate on projects, provide technical support, and ensure smooth system operations and knowledge transfer.

Responsibilities

• Design, develop, and implement PLC, HMI, and SCADA programs to optimize industrial automation systems
• Conduct rigorous testing, troubleshoot, and debug automation control systems to ensure operational efficiency
• Create electrical schematics, wiring diagrams, and panel layouts using CAD software for seamless system integration
• Provide training and technical support to operators and maintenance teams to ensure smooth operations and effective knowledge transfer
• Lead and participate in automation and control integration projects by preparing technical documentation, including functional design specifications, project schedules, and user manuals
• Attend site surveys and project kick-off meetings to align project goals and technical requirements
• Work independently with a positive attitude to meet tight deadlines
• Build and maintain strong interpersonal and customer relationship skills

Preferred competencies and qualifications

• Degree or Diploma in Engineering or related field; Mechatronics is an advantage
• Fresh graduates are welcome to apply
• Proficiency in written and spoken English is an advantage

Other Information

Job Highlight

• East Region
• Electrical/Electronic Engineering (Engineering)
• Full time
• $2,500 - $5,000 per month
• Flexibility and teamwork
• Group medical insurance
• Long service award
• 14 days Annual leave per annum
• Competitive salary & benefits

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Job Description & Requirements

• Operate and maintain Amada machine
• Take charge of tooling and change tools as required

The Requirements:

• No minimum academic qualification required
• Min 3 years experience in metalworking industry
• Able to interpret engineering drawings

Company Overview

ADDVALUE INNOVATION PTE LTD, a subsidiary of Addvalue Technologies Ltd (SGX-listed), innovates satellite-based communication terminals and solutions.

Job Summary

The Senior Customer Technical Support role provides expert-level technical assistance, acting as the primary escalation point for complex issues. You will ensure effective resolution, clear communication, and coordinate with engineering and stakeholders to maintain service reliability and customer trust.

Responsibilities

• Lead escalation and resolution of complex or high-impact customer technical issues to maintain service reliability
• Conduct in-depth technical analysis and troubleshooting using logs, telemetry, and diagnostic tools to identify root causes
• Communicate clear technical findings and actionable recommendations to customers to enhance understanding and satisfaction
• Collaborate closely with engineering and internal teams to drive timely issue resolution and root cause analysis
• Identify recurring technical issues and contribute to improving documentation, processes, and overall support effectiveness
• Interpret system behavior across hardware, software, and network layers to support troubleshooting and resolution
• Explain complex technical issues clearly to both technical and non-technical stakeholders during customer-facing interactions
• Work cross-functionally with engineering, product, and operations teams to resolve issues and improve service delivery
• Demonstrate a high ownership mindset by driving technical issues to closure efficiently

Preferred competencies and qualifications

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related technical field, or equivalent practical experience
• Minimum 5 years of experience in technical support, systems engineering, or customer-facing engineering roles
• Ability to troubleshoot complex systems using logs, telemetry, and diagnostic tools
• Experience working with networks, embedded systems, RF/communications systems, or large-scale operational platforms is advantageous