Total 4 Customer Service job vacancies in North Melbourne

As a Personal Care Worker at our Cranbourne North village, you will work as part of a team that creates the safest, healthiest and most enjoyable lifestyle for our residents. This role is varied and centres around providing personal care and assistance to our resident’s daily lives.

What you will do:

• Deliver high-quality, person-centred care to residents, supporting their daily living and wellbeing
• Build meaningful relationships with residents and their families
• Work collaboratively with a diverse team to create a vibrant, safe, and welcoming community
• Support health, safety, and wellbeing initiatives in line with Summerset’s values

This is a casual position working on a as and when basis. 

Please click here to view the full job description. 

We are searching for a confident and detail-focused Customer Service & Validation Coordinator to join our Customer Experience (CX) team

Working in a fast-paced and KPI-driven environment, this role is critical to the successful delivery of our Mystery Shopping and Auditing programs. You will be responsible for both job fulfilment and validation of mystery shopping reports to ensure high-quality outcomes for our clients.

You will be joining a close-knit team that supports each other and works collaboratively in a high-energy environment.

Benefits

• An attractive total salary package (including superannuation) is on offer
• Great company culture that supports equal opportunities and provides development opportunities
• Full time office based role with hybrid work environment
• EAP support, Birthday leave, early finish Fridays and more

 Roles and Responsibilities

• Ensure all Mystery Shopping and Auditing jobs are filled on time to meet client deadlines
• Validate mystery shopping and audit reports for accuracy, consistency and quality
• Manage daily workforce planning across job filling and validation targets
• Provide clear, constructive feedback and coaching to mystery shoppers to improve report quality
• Respond to shopper and validation enquiries in a timely and professional manner
• Work closely with Client Service Managers to support program delivery and client expectations
• Take a solution-focused approach to problem solving using a WIN/WIN mindset
• Assist in minimising resubmits, revisits and operational costs while maintaining service quality

Essential Criteria

• Ability to work under pressure with tight deadlines
• High attention to detail and strong quality control mindset
• Confident, proactive and solutions-focused attitude
• Strong written and verbal communication skills
• Ability to manage competing priorities and adapt to changing workloads
• Basic to intermediate Excel skills
• Previous experience in customer service, operations, validation, retail, call centre or administrative roles preferred

What's Next?

If you feel you have the right attitude and skills to succeed, apply today!

Please note only shortlisted candidates will be contacted.

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable. 

You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance. 

Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your clients’ needs and requirements. You'll use this knowledge to develop in-depth analyses and create compelling stories that deliver the insight to drive business growth. 

Insights Delivery 

• Understanding clients’ category, marketing and sales strategies, their needs, business problems and opportunities for growth 
• Helping clients to understand and define the business issue, understanding the project briefing and preparing hypotheses that can be explored. 
• Delivering meaningful insights with actionable recommendations using data based on NielsenIQs contractual analytical commitments, ensuring the insights shared help clients develop strategies and measures to grow their businesses. 
• Managing client expectations regarding required analyses and commitments to ensure client satisfaction, working closely with clients to align timelines, milestones and outcomes. 
• Supporting Lead consultant with delivering strategic thought leadership and the latest trends on FMCG and Tech and Durables retail landscape and consumer behaviour. 

 Support account development via consultative selling 

• Ensuring high standards of client satisfaction to support contract renewals in discussions between the client and the commercial team 
• Identifying business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs.  
• Supporting Commercial teams in client meetings when advanced client knowledge is needed to showcase NielsenIQ Capabilities 

Oaks Melbourne Southbank Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• 38 Hours Per Week
• Rotating roster across Monday to Sunday 
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Hourly Rates (excluding superannuation):

Monday - Friday: $26.70 per hour 

Saturday: $33.38 per hour 

Sunday: $40.05 per hour