Total 522 procurement manager job vacancies in Customer Service category

5 day work week : Monday to Friday

Location : Changi Airport

Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.

· Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team.

· Leads the team to perform service recovery in the event of issues.

· Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.

· Mentor, provide guidance and support to the Service Desk team.

· Lead and develop the service desk team, including hiring, training, and performance evaluations.

· Ensure the team knows how to use the provided tool (e.g., ServiceNow) effectively for ticket management and service delivery.

· Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.

· Identify and implement improvements along with updating of documentation for service desk processes and procedures.

· Foster a customer-centric culture within the team, emphasising excellent customer service.

· Attends regular meeting (weekly and monthly) with the Team and prepare weekly and monthly reports.

· Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.

· Provide suggestions to the team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.

· Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Degree in Computer Science, Information Technology, or a related field.

· ITIL 4 Foundation Certification

· ITIL 4 Intermediate / Expert preferred

· Project Management Professional (PMP) or similar will be an added advantage.

· Strong understanding of minimally end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage

· Proficiency in using ESM tools such as ServiceNow.

· Prior experience in a service delivery or IT management role within a corporate environment.

· Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

· Excellent leadership, team and stakeholder management skills.

· Strong communication and interpersonal skills.

· Strategic thinking and problem-solving abilities.

· Strong time management and multitasking skills.

· High level of customer service orientation.

Location: Changi Airport
Work Week: 5 Days
Salary Range: SGD 5,000 – 7,000

We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.

Key Responsibilities

Service Delivery & Quality

• Ensure IT and administrative services consistently meet SLA and quality benchmarks.
• Take ownership of escalations, major incidents, and service recovery, ensuring timely and effective resolution.
• Drive continuous improvement initiatives to elevate service standards.

Team Leadership & Development

• Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation.
• Champion a customer-first culture, fostering accountability and service excellence.
• Play a key role in talent acquisition and building a strong, future-ready team.

Process & Tools Optimization

• Ensure effective utilization of the tools (e.g., ServiceNow) for seamless ticketing and workflow management.
• Keep documentation, workflows, and processes up-to-date and aligned with best practices.
• Identify and implement innovations to enhance service desk efficiency.

Stakeholder Engagement & Reporting

• Represent the service desk in regular cross-functional meetings.
• Deliver insightful weekly and monthly reports, providing actionable recommendations.
• Offer feedback to refine the IT Service Desk playbook and drive operational improvements.

Strategic Growth & Industry Best Practices

• Stay ahead of emerging industry trends and integrate relevant practices into operations.
• Align service delivery with ITIL frameworks and global service management standards.
• Support the development of long-term strategies to future-proof the service desk.

Qualifications & Skills

Education & Certifications

• Diploma in Computer Science, Information Technology, or related fields.
• ITIL 3 Foundation certification.

Technical Skills

• Proficiency in end-user computing, M365, networking, and AV solutions.
• Strong hands-on experience with ESM tools (e.g., ServiceNow).

Experience

• At least 3 years of IT Service Desk management experience in a corporate environment.

Soft Skills

• Exceptional leadership, communication, and stakeholder management skills.
• Strong strategic thinking, multitasking, and time management abilities.
• A natural customer advocate with a passion for service excellence.

Job Summary

The Manager supports daily operations by ensuring efficient order processing, customer service, and administrative functions. The role involves handling complex customer inquiries, guiding junior staff, and contributing to process improvements that enhance customer satisfaction and operational efficiency. The position requires strong communication skills, and the ability to work both independently and collaboratively.

Key Responsibilities

· Assist in overseeing daily operations and ensuring smooth workflow.

· Supervise and support the customer service and admin team.

· Handle complex customer issues and provide solutions promptly.

· Review and manage order processing, documentation, and reporting.

· Support process improvements to enhance efficiency and customer satisfaction.

· Coordinate with internal departments (sales, logistics, production) for order follow-ups.

· Train and guide junior staff on best practices and company procedures.

· Monitor team performance and assist in staff scheduling.

· Perform general administrative tasks and ensure proper filing.

· Handle ad-hoc duties assigned by management.

Requirements:

· Strong leadership, communication, and problem-solving skills.

· Proficient in Microsoft Office (Excel, Word).

· Able to work on weekends/holidays if required.

· Minimum 2-3 years of relevant experience in administration or customer service, with some supervisory exposure.

Roles and Responsibilities:

An After School Care Centre Leader is responsible for managing the day-to-day operations of the centre, ensuring a safe and nurturing environment for students. The role involves overseeing the planning and execution of educational and recreational activities, managing staff, and communicating with parents. Leaders must ensure that children’s well-being, development, and academic needs are met, while adhering to regulatory requirements.

Job Description:

• Oversee daily operations (class scheduling, staff deployment, student attendance tracking
• Mentor and support teachers by reviewing lesson plans, conducting evaluations, refining teaching methods and liaising with parents to address any queries
• Organise, manage, and programs planning, enrichment activities, holiday programs etc.
• Develop and execute strategies to increase student enrollment, conduct enrollment interviews, and collaborate with the marketing team on social media outreach
• Implement and manage CRM tools for communication, data management, and ensuring all events receive appropriate media coverage
• Oversee budget planning and resource allocation for events and within the centre
• Implement conflict resolution strategies and ensure that incidents are documented and professionally handled
• Ensure that the centre adheres to all regulatory requirements, MOE, MSF & ECC guidelines. Establish, review and align SOP to align to the brand’s SOP.
• Provide academic assistance and guidance to students during homework time. Communicate with teachers and parents to track academic progress
• Perform other duties as assigned by the Manager to support the centre's objectives.

Job Requirements:

• Minimum Degree Holder, preferably Education/ Child Psychology, or related fields.
• Higher qualifications in leadership or management are a plus.
• Minimum of 3-5 years of experience in a leadership or supervisory role within a student care or educational setting.
• Proven experience in team management, student care, and operational oversight.

Skills:

• Strong leadership skills with the ability to supervise and guide a team of teachers and assistants.
• Excellent organizational and administrative skills for managing centre operations, student enrolment, and compliance.
• Strong interpersonal and communication skills to work with diverse stakeholders, including students, parents, and staff.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with administrative systems.
• Ability to handle conflict resolution, behaviour management, and provide constructive feedback to staff and students.
• Capable of planning and executing academic and recreational programs that cater to students' holistic development.

Company Benefits:

• Annual Wage Supplement (AWS)
• Medical & Dental Benefits
• Termly Team Cohesion Activity

We are a reputable private education institution in Singapore offering GCE O-Level and A-Level programmes. To support our growing student body, we are seeking a dedicated and responsible Student Support Manager to oversee student wellbeing, discipline, and engagement, ensuring a positive and supportive learning environment.

Key Responsibilities

Student Management & Pastoral Care

• Oversee student attendance, discipline, and overall wellbeing.
• Provide pastoral care and guidance to support students’ personal and emotional development.
• Identify at-risk students and implement appropriate intervention strategies.
• Guide students in adapting to school life in Singapore and developing positive learning habits.

Parent & Stakeholder Communication

• Communicate regularly with parents/guardians regarding students’ progress, attendance, and behaviour.
• Address and resolve student-related concerns in a timely and professional manner.
• Maintain accurate records of student cases, communications, and follow-ups.

Student Engagement & Development

• Plan and implement student development programmes, workshops, and activities.
• Promote a positive school culture and encourage student participation in school initiatives.
• Support orientation programmes for new students, especially international students.

Collaboration & Coordination

• Work closely with academic staff, counsellors, and management to support students’ holistic development.
• Coordinate with teaching teams to monitor academic progress and student behaviour.
• Assist in developing and reviewing student management policies and procedures.

Administrative Responsibilities

• Maintain proper documentation of student attendance, disciplinary records, and case management.
• Prepare reports on student performance, attendance trends, and behavioural issues.
• Ensure compliance with school policies and regulatory requirements.

Requirements

• Minimum 2–3 years of experience in student management or education settings.
• Strong interpersonal and communication skills, with the ability to engage students and parents effectively.
• Mature, responsible and able to handle sensitive situations with professionalism.
• Ability to work independently as well as collaboratively within a team.
• Experience working with international students is an advantage.

We Offer

• A supportive and professional school environment.
• Opportunities for career growth and professional development.
• Competitive remuneration, commensurate with qualifications and experience.
• A meaningful role in shaping students’ academic and personal development.

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

Our Customer Success Managers are the point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our customers' return on investment (ROI) in the Workiva Platform. You will develop and maintain close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle. You'll work closely with Workiva’s Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey.

What You’ll Do

• Develop and execute plans to retain and grow a portfolio of premium brands in a new and growing market

• Embed customer adoption of Workiva solutions

• Ensure continuous ROI to our customers

• Consult on best practices, workflows and management business reviews to align with customers’ business outcomes

• Develop multi-purpose relationships throughout customer organisations

• Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution

• Ensure all customers are continuously working towards key milestones of the Customer Journey by developing collaborative Customer Success Plans

• Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams

• Use customer management tools to track customer communication, issues, and metrics

What You'll Need

Minimum Qualifications

• Bachelor’s degree; an advanced degree may be considered in lieu of professional experience

• At least 4 years of related experience (Customer Success, Consultant, Account Management or Sales)

Preferred Qualifications

• To communicate with our customers in Taiwan, proficiency in both English and Mandarin is required.

• Experience supporting a SaaS application is preferred but not a must.

• Deep commitment to customer success, not just satisfaction, is expected.

• The ability to understand complex problems and explain the source of those problems simply is required.

• Strong communication and presentation skills with a high level of comfort in delivering consultative recommendations are necessary.

• The ideal candidate should also be a self-starter with strong time management and prioritisation skills.

Itron is a global technology company. We build solutions that help utilities measure, manage and analyze energy and water. Our broad product portfolio includes electricity, gas, water and thermal energy measurement and control technology; communications systems; software; and professional services. With thousands of employees supporting nearly 8,000 utilities in more than 100 countries, Itron empowers utilities to responsibly and efficiently manage energy and water resources.

Role Purpose

Own customer outcomes across the full lifecycle - from pre‑sales shaping and solution assurance, through services & delivery oversight, to post‑sales account management support and long‑term value realization. Act as the accountable owner of customer success from initial deployment through adoption, retention and expansion, working closely with Sales, Services & Delivery, Product, Engineering and regional leadership so customers realize benefits, remain satisfied and continue to invest in Itron solutions over time.

Key Outcomes  

This individual will oversee all strategy, planning, deployment, operations and maintenance of customer programs in Asia (Singapore, Malaysia and Indonesia and other regions). Working in partnership with Customer and Market Experience teams (CME), the Sr. Manager, Solutions Delivery will be the liaison for all customers and must be able to oversee the resources managing multiple concurrent engagements adeptly. Act as the senior customer-facing advocate within Itron, while maintaining strong relationships with utility customers and channel partners. Ensure customers achieve expected benefits across operational performance, delivery milestones and broader business transformation objectives. Proactively identify risks to customer success and coordinate cross-functional mitigation actions.  Accountable for accurate and timely financial reporting for customer engagement programs.

Responsibilities

• Strategy & Planning
  Working in partnership with Sales teams, set regional customer success strategy, staffing plans, delivery roadmaps and operational engagement models; translate evolving regulatory/market needs into practical service plans. Develops and delivers mid to long term innovative strategies targeting increased account revenue and margin growth.

• Pre‑Sales & Solution Assurance
  Enable Sales team by engaging early with customers to shape opportunities; embed customer success metrics and services catalogue into tender responses and proposals; validate solution fit, delivery assumptions and readiness for time‑to‑value.

• Services & Delivery Leadership
  Provide senior oversight across multiple concurrent projects; ensure alignment of expectations, contracted scope and realised outcomes; escalate and resolve services related issues that threaten satisfaction or long‑term value; drive quality gates and first‑time‑right execution. Accountable to deliver in-region programs and customer engagements with a focus on quality and customer satisfaction.

• Post‑Sales & Value Realisation
  Support the transition from deployment to steady‑state operations; define and track success metrics (support, performance KPIs benefit realisation); lead renewal, expansion and upsell activities with Sales Account Management (QBR).

• Internal Alignment & Governance
  Serve as the liaison and coordination point between customers and internal Itron teams (Sales, Delivery, Product, development & Support). Maintain a program‑level dashboard (status, risks, margin, CoNQ, CSAT) and report to internal/external stakeholders. Coach and develop regional talent and contribute to APAC customer success frameworks and playbooks.

• Team Leadership
  Mentor PMs and cross‑functional teams; foster an enduring matrix organisation with capacity planning and deploy sustainable work patterns across time zones. A key member of the APAC Customer Success Leadership team; expected to actively contribute and participate in meetings, initiatives, decision making and represent the region, as needed.

• Commercial & P&L Stewardship
  Own services P&L inputs (utilisation, revenue, margin) with Finance; support negotiation of complex contracts/change orders; partner with Services Excellence & Proposals teams to standardise offerings.

• Partner & Ecosystem Enablement
  Lead improvements to APAC go‑to‑market with channel partners, system integrators and strategic services offerings to scale delivery and adoption.

Experience & Qualifications

Required

• Minimum 7 years implementing and managing large‑scale, multi‑phase programs/projects across cross‑functional teams.

Preferred

• 10+ years in telecommunications networks (preferably wireless) and/or enterprise‑scale software deployments; utility domain expertise (AMI, MDMS, DERMS etc.) advantageous.

• Experience in integration and deployment of large scale IoT devices and platforms into the client's existing infrastructure.

Education

• Bachelor’s or master’s degree in computer science, telecommunications or electrical engineering; MBA preferred; equivalent experience considered.

Certifications

• PMP or Prince2 preferred.

Tools & Domain

The role spans the full Itron portfolio and is explicitly not product-specific, including:

• Smart meters and field devices (IIoT)

• Communications networks

• Head-end and meter data management systems

• Analytics, software platforms, and digital services

• Managed services and support offerings

• Microsoft Project, Office suite

• Knowledge of gas, water, and electric meter reading and distribution automation is beneficial (GIS, CIS, AMI, DERMS and related utility systems desirable)

Travel & Work Environment

• 10–50% travel across ANZ & Pacific; typical office environment.

Team Manager (1-Year Contract)