The Field Services Engineer will be responsible for providing on-site technical support to customers. This include performing preventive maintenance, troubleshooting to support our customer. This role is a full-time position and based in Singapore.
Key Responsibilities:
· Commissioning, maintainance & servicing a wide range of Life Sciences equipments
· Conduct routine maintenance & repairs on Life Sciences equipments
· Diagnose technical problems, troubleshoot issues, and perform repairs at customer sites
· Collaborate with the sales team to provide service quotations, detailing the scope of work, parts required, and costs.
· Maintain detailed service records of service activities, parts used, & instrument records
· Provide technical support and assistance to customers via phone/email, or on-site visits.
· Stay current with product knowledge and industry advancements
· Comply with all safety guidelines and protocols during service visits
· During the term of employment, the employee shall devote full working time, attention to the performance of their assigned duties, which shall be to the benefit of the Company and/or its Affiliates, defined as any company under the same shareholding structure
Requirements:
• Min Diploma/ Degree in Engineering (Electronics, Electrical, Mechatronics or related)
• 1 - 3 years’ experience in servicing Life Sciences & Medical equipment.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and customer service skills.
• Detail-oriented and organized.
• Proficiency in using MS Offices, such as Words, Excel, etc.
• Occasional oversea travel is required
