Total 4 job vacancies by Minor International

Oaks Brisbane Casino Tower Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super): 

Monday - Friday: $25.80 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

Oaks Melbourne Southbank Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• 38 Hours Per Week
• Rotating roster across Monday to Sunday 
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Hourly Rates (excluding superannuation):

Monday - Friday: $26.70 per hour 

Saturday: $33.38 per hour 

Sunday: $40.05 per hour

Please note that this is not an exhaustive list of everything that needs to be done.  Employees at Anantara always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:

• Clearly understand the concept of guest services centre being the one point of contact for guests.
• Ensure adherence to duty roster and is punctual. 
• Ensure that that work areas, PABX are properly maintained and cleaned.
• Is updated of VIP/RSVP etc. and repeat guest list.
• Perform duties of guest services when necessary.
• Maintain order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
• Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
• Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept.
• Ensure immediate transmission of invoices to the cashiers / front desk.
• Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition)
• Ensures that all guest requests are channelled correctly and followed upon effectively.
• Conduct courtesy calls to in-house guests to ensure follow up on requests.
• Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
• Complete all other shift duties as outlined on shift checklist.
• Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent.
• Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties.
• Follow procedure of shift handover between colleagues with regards to day to day operation.
• Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system.
• Update promptly and correctly all guest data in CID online system
• Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
• Develop and maintain a close and harmonious working relationship with all hotel departments.
• Participate in training programs for the Front Office Department as scheduled.
• Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented.
• Ensure that all correspondence are processed within the set times and handled correctly according to the procedures.
• Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.

Oaks Ipswich Aspire Suites are looking for a Full Time & Casual Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Full time & casual position available
• Rotating roster across Monday to Sunday 
• Shift times scheduled within 7:00am to 10:00pm
• Immediate start available

Hourly Rates (excluding superannuation): The below rates are based on full-time employment. Casual employees will be paid these rates plus the relevant casual loading.

Monday - Friday: $26.70 per hour
Saturday: $33.38 per hour
Sunday: $40.05 per hour