Total 117 job vacancies in Tokyo/Osaka

Reporting into the Executive Director, Global Account in the region, the Global Strategic Account Manager (SAM) is responsible for all commercial activities related to their designated Strategic Accounts and accountable for meeting the global target set by NIQ GfK. The SAM closely collaborates with the regional and local Sales teams as well as Client Solution Teams to achieve these financial objectives for their Accounts. 

Responsibility:  

• Consistently meet global sales targets on both a monthly and quarterly basis, managing all regional and local accounts under the same global account headquarters. 

• Ensure pipeline adequacy to meet sales targets at all times, managing the overall account pipeline effectively. 

• Ensure regional and local teams comprehend and implement the account plan. 

• Foster and maintain C-suite level relationships to enhance upsell opportunities. 

• Support to expand client connections at a regional and local level. 

• Oversee client service and management, building strong relationships with key client stakeholders. 

• Identify and develop growth opportunities using GfK tracking data to meet client needs. 

• Understand clients' business strategies to tailor commercial approaches. 

• Establish and maintain strong relationships with key decision makers. 

• Lead Local/Regional account managers to ensure overall progress on global, regional and local level client engagement by supporting regular communication and close collaboration. 

• Identify potential problems and propose pro-active solutions to meet client needs. 

【基本使命】
薬粧事業部のVisionである、生活者の眼の健康に貢献するための本質的なアイケア実現のため、関連する社内外のすべてのステークホルダーに対し良好な関係を構築しながら、事業遂行上の課題を認識、分析し、スピード感をもって、特に下記を中心にチームメンバーを指揮していく。

【仕事内容】
全社および薬粧事業部の事業計画、ブランド戦略に基づく、流通企業戦略の立案と実行
‐ブランドのマーケティング戦略、店頭戦略とアラインした流通企業の店頭展開やリテールのサポートを行い、各ブランドの成長、育成に繋げる
‐全社および事業部Visionに基づく営業活動の取り組みを支援する
‐各流通企業戦略に基づく営業活動の取り組みを支援する

マーケティングプロモーション活動に沿った流通企業における実行支援
‐流通企業の店頭を中心に展開する各種販促プロモーションにおいて、ブランド戦略が確実に実行されるよう、流通戦略PDCAを推進し、場当たり的な対応を排除し、業務効率を最大化する
‐常に各ブランドの売上および費用の予実を把握し、課題が生じた場合はメンバーと関連部門を連携させ、スピード感を持ったアクションを取る

流通企業との関係構築と育成
‐営業、営業企画チームと連携し、各流通企業の中長期Vision、戦略を理解し、各企業の目指す方向性に応じた訴求を行い、共通の目的を持つことで、関係をより強固なものとし、生活者の眼の健康やアイケアの寛容度を向上させる
‐営業、営業企画チームと連携し、Santenならではの価値提供に共感、協力する流通企業を育成する

広告代理店、関連会社などの協業およびマネジメント
‐広告代理店、媒体社、制作会社等との協業効果を最大化するとともに、必要に応じて見直し、広告費最適化を通して事業部の収益に貢献する

[Position Summary]

We are looking for an exceptional individual with a growth mindset. In this role, you will have the dynamic opportunity to build a global business originating from Japanese OEMs (JOEMs). By supporting our overseas branches, you will cultivate a broad, cross-border network. This position offers significant discretion and a highly flexible working style, allowing you to perform at your best.

[Main Responsibilities]

• Take charge of Sika’s activities for designated customers at a global level to propel the business forward.
• Act as a trusted expert, addressing customers' true challenges and providing optimal solutions backed by deep expertise. (Professionalism)
• Analyze customers’ strategies, market potential, and competitors’ activities.
• Develop new business opportunities (short/mid-term) and formulate strategies for target customers. Challenge the status quo and introduce innovative approaches to proactively advance our business. (Drive Change)
• Define, control, and track the OEM/OES account plan for profitable sales development.
• Discover hidden possibilities to maximize the growth capabilities of both Sika and our customers. (Unlock potential)
• Communicate proactively with regional counterparts to mutually support sales projects. Motivate colleagues across borders and functions, collaborating seamlessly to achieve shared success and celebrate collective milestones. (Inspire & Win together)
• Participate in overseas trips to Sika group companies for business meetings and training, further cultivating a global perspective.

【ポジション概要】 本ポジションでは、成長志向を持つ優れた人材を求めています 。日系OEM（JOEM）に対するアプローチを通じ、日本発のグローバルビジネスを構築するダイナミックな経験が得られるポジションです。海外拠点のサポートを通じて国境を越えた幅広いネットワークを築くことができるほか、裁量権が大きく、ご自身のペースに合わせて非常にフレキシブルな働き方が可能です。

【主な職務内容】

• 指定された顧客に関するSikaの活動をグローバルレベルで担当し、ビジネスを推進します 。
• 顧客の真の課題に寄り添い、高度な専門知識をもって最適なソリューションを提供します。
• 顧客の戦略や市場の可能性、競合他社の活動を分析します 。
• 新規ビジネスチャンス（短期/中期）を創出し、ターゲット顧客向け戦略を立案・実行します 。既存の枠組みにとらわれず、新たなアプローチでビジネスを前進させる姿勢が求められます。
• 収益性のある販売発展のため、OEM/OESのアカウントプランを策定し、進捗を管理・追跡します 。
• 自身と顧客のビジネスにおける隠れた可能性を見出し、双方のさらなる成長機会を追求します。
• 他の地域のSika担当者やR&DやOperation などのサポートファンクションと積極的にコミュニケーションを取り、営業プロジェクトを相互にサポートします 。国境や部門の壁を越えて周囲を巻き込み、チーム全体で協力して成果を最大化し、成功を分かち合います。
• Sikaグループ企業との海外出張を通じたビジネスミーティングやトレーニングの機会もあり、グローバルな視点を養うことができます 。

About the company

At Pixelogic, we believe that the fusion of creativity and technology holds the power to inspire and engage audiences on a global scale. With a strong emphasis on end-to-end creative, localization, and distribution services, we take pride in breaking cultural barriers and ensuring your message resonates with diverse audiences worldwide.

Our dynamic team of creative minds, skilled linguists, and tech-savvy experts work collaboratively to deliver unparalleled solutions that cater to your unique needs. From creative concepting and execution of original content, to precision-driven localization services, to cutting-edge software and distribution solutions, we are committed to elevating your product and enabling seamless expansion into new markets.

Pixelogic is a majority-owned and consolidated subsidiary of Imagica. Together, we are committed to serving the world’s leading filmmakers and content creators with industry-leading services and next-generation solutions.

About the role

The ideal candidate will have experience in Digital Media and Localization project management, coupled with a good understanding of current and new technologies and workflows. In addition, the candidate will be highly motivated and able to work in the Client Operations team in Japan.

1-year contract to start with - potential for extension

Responsibilities

• Managing multiple localization projects from client order to delivery completion
• Establishing a solid understanding of specific client specifications and needs
• Building strong working relationships with clients and focusing on delivering the highest quality
• assets on time
• Liaising with multiple clients and internal teams, and maintaining clear communication
• Managing complex projects from beginning to end in a timely manner
• Developing project plans and workflows, managing time, budget, resources, and quality control
• Providing strategic solutions to any issues that may arise with clients
• Collaborating with operational teams to build processes, make sure the workflow operates
• smoothly and efficiently, and initially enhancing the client experience
• Identifying areas of opportunity to enhance clients’ experience and work closely with other
• department leaders to drive initiatives and to execute on those opportunities
• Abiding by security policies and protecting information assets entrusted to you

• Good level of Japanese and speak, read, and write fluently in English
• Direct experience in localization, media industry and post-production workflows
• Passionate about customer experience and customer service excellence
• Strong technical skills and knowledge of tools and devices in digital media
• Excellent communication skills
• Deep sense of urgency and ability to work in a fast-paced environment
• Problem solver with creative and innovative approach with ability to think out of the box
• Outstanding attention to detail and ability to plan complex projects with urgency
• A positive attitude when experiencing obstacles and enthusiastic to get things done
• Bachelor’s degree

About the Role

The Customer Project Manager plays a key role in delivering TOMRA’s recycling solutions to customers across Japan and, occasionally, the wider APAC region. You will manage projects throughout their full lifecycle — from technical support in the pre‑sales phase to project release, installation, commissioning, and final acceptance.

You act as the central interface between customers, agents, plant builders, and TOMRA’s internal teams, ensuring that all technical, operational, and logistical aspects of each project are executed to the highest standard. Your work directly contributes to customer satisfaction and the successful deployment of TOMRA’s advanced sorting technologies.

What you will do

• Manage technical and operational projects for metal and waste recycling customers in Japan.
• Support the pre‑sales phase with technical specifications, sorting flow design, and complex plant layouts.
• Ensure correct sorter configurations are released for production and that all project information is delivered accurately and on time.
• Prepare technical documentation packages, including sorter drawings and site preparation requirements.
• Organize and facilitate project meetings and provide clear reporting to internal and external stakeholders.
• Provide technical guidance to customers, agents, and plant builders throughout project execution.
• Coordinate closely with Production and Logistics to ensure on‑time delivery.
• Support the Service team during installation, commissioning, and optimization.
• Secure final project acceptance in collaboration with Service and Sales.
• Drive continuous improvement in project processes and information flow.

Own the end‑to‑end service readiness of new and evolving IFS products/services via the Go‑To‑Operations (GTO) framework and lead global rollouts across the supported customer base. Drive cross‑functional planning, change governance, enablement, and measurable service quality ensuring Minimum Acceptance Criteria (MAC), risk controls, and customer impact safeguards are met. Translate insights from CSAT/VoC, SLA/KPI audits, and operational telemetry into prioritized improvements that raise reliability and reduce operational overhead.

Global Rollouts

• Coordinate and liaise with stakeholders across the IFS Unified Support Service Operations organization to plan and execute recurring and ad‑hoc maintenance activities for supported customers.
• Coordinate and support planning for product and service upgrades, migrations, and rollout activities across the customer base.

Service Readiness – Go To Operation (GTO)

• Coordinate and guide support staff to participate in testing and validation activities for new, major, and minor releases issued by the IFS R&D organization.
• Manage team participation in knowledge transfer (KT) sessions and readiness programs for new products and services.

Quality Monitoring & Auditing

• Perform regular audits of support cases to assess adherence to SLAs, KPIs, and established service quality standards.
• Evaluate key service quality attributes such as empathy, professionalism, follow‑up, and resolution practices and identify improvement opportunities.
• Review interactions and documentation, generate quality insights, and report trends that impact customer satisfaction and overall service excellence.

Data Analysis & Reporting

• Collect, analyze, and interpret customer feedback, CSAT scores, smiley cases, and other quality-related data to provide actionable recommendations.
• Develop dashboards and reporting mechanisms to communicate quality performance metrics to leadership and relevant stakeholders.
• Collaborate with data teams to enhance analytical methods and ensure accuracy and consistency of quality monitoring datasets.

Process Improvement

• Work with process owners and support teams to identify workflow optimization opportunities and eliminate operational inefficiencies.
• Facilitate root‑cause analysis (RCA) on recurring service issues and recommend corrective and preventive actions.
• Lead continual service improvement (CSI) initiatives, including drills, scenario-based training, and role‑play exercises (e.g., Incident Management Drills) to elevate service maturity.

Training & Development

• Design and develop training modules, quality guidelines, and role‑play scenarios that highlight best practices in customer engagement and case resolution.
• Deliver onboarding and ongoing training sessions to enhance process adherence and service consistency across the support organization.
• Work collaboratively with Unified Support – Training and Quality Experience team to continuously refine training content based on evolving customer and operational needs.

Documentation & Knowledge Management

• Maintain and continuously update process documentation, quality standards, and training materials to ensure clarity and consistency across teams.
• Develop, manage, and enhance Knowledge Base Articles (KBAs), Runbooks and case handling scenarios specific to managed customer base to support knowledge-sharing and ensure uniformity in service delivery and localization as and when required.

A Software Engineer - Unified Support is responsible for analyzing and diagnosing suspected software faults or technical configuration issues within IFS’ suite of products. They are also responsible for developing quality assured enterprise grade resolutions where applicable. They possess thorough technical and functional knowledge of the   

relevant product areas.   

In addition, they combine software engineering skills with functional knowledge and a commercial mindset to provide efficient resolutions that are usable, maintainable, and secure.  

As a Software Engineer, you will be responsible for core activities including; 

• Utilize industry knowledge and cross-product expertise to provide tailored solutions and enhance problem-solving.   

• Contribute to the design, implementation, and testing of software solutions, while maintaining a knowledge of IFS Cloud architecture and its alignment with industry standards.   

• Engage with cross-functional teams to develop innovative business solutions.   

• Apply a thorough knowledge of IFS Unified promote processes to resolve customer issues and suggest improvements.   

• Contribute to creating knowledge base articles, SOPs, and FAQs for continuous improvement.   

• Use IFS tools effectively to address issues and actively engage in IFS community groups to provide insights.   

• Apply knowledge of IFS support policies, customer offerings, and product versions to provide efficient assistance.   

• Ensure understanding of R&D-supported versions and follow organizational process guidelines to resolve issues consistently and comply with standards.   

• Manage planned maintenance, coordinate with stakeholders, and drive issue resolution across resolver groups.   

• Engage with customers and stakeholders to familiarize standards and provide clear, accurate information.   

The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by providing the best suited solutions and to build customer satisfaction. They are expected to cooperatively engage and focus to commit towards the defined SLA, MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient.  

As a consultant – Business Applications, you will be responsible for core activities including; 

• Applies sound industry and cross-product knowledge to solve customer issues of medium complexity.   

• Demonstrates deep knowledge of IFS processes and tools.   

• Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards   

• Takes initiatives to meet team goals and ensures efficient issue resolution.   

• Executes planned maintenance and improves customer satisfaction   

• Ensures meaningful and professional communication, meeting customer expectations.   

• Assists in training colleagues on domain-specific knowledge and tools.   

• Actively participates in knowledge-distribution activities and addresses documentation gaps   

• Expands internal and external networks, acting as a reference point within the team.   

• Takes on additional obligations and contributes to business development events.   

• Identifies opportunities for process enhancements and proposes improvements.

The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by providing the best suited solutions and to build customer satisfaction. They are expected to cooperatively engage and focus to commit towards the defined SLA, MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient.

As a consultant – Business Applications, you will be responsible for core activities including;

• Applies sound industry and cross-product knowledge to solve customer issues of medium complexity.
• Demonstrates deep knowledge of IFS processes and tools.
• Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards
• Takes initiatives to meet team goals and ensures efficient issue resolution.
• Executes planned maintenance and improves customer satisfaction
• Ensures meaningful and professional communication, meeting customer expectations.
• Assists in training colleagues on domain-specific knowledge and tools.
• Actively participates in knowledge-distribution activities and addresses documentation gaps
• Expands internal and external networks, acting as a reference point within the team.
• Takes on additional obligations and contributes to business development events.
• Identifies opportunities for process enhancements and proposes improvements.

The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by providing the best suited solutions and to build customer satisfaction. They are expected to cooperatively engage and focus to commit towards the defined SLA, MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient.

As an expert in the manufacturing business domain with in-depth knowledge of industry best practices, you will play a key role in delivering global support services to IFS customers. This role offers significant exposure to the manufacturing industry. 

As a consultant – Business Applications, you will be responsible for core activities including;

• Applies sound industry and cross-product knowledge to solve customer issues of medium complexity.  

• Demonstrates deep knowledge of IFS processes and tools.  

• Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards  

• Takes initiatives to meet team goals and ensures efficient issue resolution.  

• Executes planned maintenance and improves customer satisfaction  

• Ensures meaningful and professional communication, meeting customer expectations.  

• Assists in training colleagues on domain-specific knowledge and tools.  

• Actively participates in knowledge-distribution activities and addresses documentation gaps  

• Expands internal and external networks, acting as a reference point within the team.  

• Takes on additional obligations and contributes to business development events.  

• Identifies opportunities for process enhancements and proposes improvements.  

The Associate Talent Sourcer supports the recruitment team by identifying and engaging potential candidates for various job openings. They use a variety of sourcing techniques and channels to find qualified individuals and then screen and assess their suitability for specific requirements, contributing to the overall talent acquisition process.

• Work Location: Tokyo, Japan
• Work Setup: Hybrid (2-3 days in client location)
• Work Schedule: M-F 8:00 AM - 5:00 PM JST 
• Language Requirement: Japanese & English

Duties and Responsibilities:

• Reviewing and posting attractive job adverts on different job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods on online job boards, professional networking sites, and databases to identify and attract potential candidates for specific job requirements.
• Initiating communication with prospective candidates, building relationships, and providing them with relevant information about the job opportunities.
• Evaluating candidate qualifications and suitability through initial phone or video interviews, assessing their skills, experience, and cultural fit.
• Keeping abreast of industry trends, talent communities, and competitive landscapes to optimize sourcing strategies and always maintain a strong talent pipeline, especially for highly repeatable roles.
• Maintaining accurate candidate data and records in applicant tracking systems (ATS) or relevant databases.
• Working backwards from agreed metrics to optimize the sourcing strategy and maintain agreed service levels.
• Supporting recruiters on ad hoc sourcing related administrative tasks
• Promoting the employer brand by presenting job opportunities in an attractive and compelling manner to potential candidates, and effectively influencing others to leverage social media tools in alignment with Cielo’s brand strategy.
• Coordinating feedback and facilitating the overall recruitment process to ensure a smooth candidate experience.
• Actively seeking and engaging with candidates from diverse backgrounds to enhance the company’s commitment to inclusivity.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

Overview

• Manages a portfolio of complex clients, handling contract renewals, complex escalations, and account growth.
• Builds strong relationships with decision-makers to scale accounts.
• Mentors and supports team members.
• Ensures customers get the most value from solutions, retaining them and growing usage and adoption.

Responsibilities: 

• Manages a portfolio of accounts, ensuring client success and satisfaction.
• Partners closely with customers to understand their pain points, business needs, and objectives, and to sell the value of Tii products.
• Provides robust expert support and advice about Tii products, features, and opportunities, enabling client accounts to grow.
• Collaborates to ensure clients renew with an appropriate price uplift and preferably with upsell opportunities.
• Effectively communicates the value proposition of Tii products and services to clients.
• Works with all members of the GTM team to analyze client data, identify growth opportunities, and prepare plans to address issues and realize growth opportunities.
• Passes proactive feedback about products/features/problems from clients to internal stakeholders, representing the voice of the client.
• Works with all members of the GTM team to ensure Tii are building and maintaining strong, long-lasting customer relationships.
• Executes a strategic plan to expand the customer base from within the existing accounts managed.
• Liaises closely with Sales/T&I Teams to take a hand-over on accounts, ensuring a seamless service experience for the client.
• Works closely with Marketing regarding the communication and lead generation events required in the market/area.
• Ensures that all internal systems, processes, and ways of working are fully completed timely and diligently, in line with company standards.
• Communicates effectively between the Client/Customer and Product teams, and documents Client/customer requests appropriately.
• Strong team player, Coaches, advises, and supports Sales team members, acting as a mentor or a buddy to other members of the team.
• Tracks own performance, provides general data and reports, and updates as required.
• Generates referral leads for the Sales team through customer networks and relationship building.
• Actively progresses own personal development.

We’re seeking a driven, results-oriented Senior Strategic Account Executive to accelerate growth through new business acquisition and strategic cross-sell within existing accounts. This role is ideal for a sales hunter who thrives on creating opportunities, building strong relationships across education and research institutions, and closing complex deals that deliver real impact on academic and research integrity.

The ideal candidate is passionate about education and technology, highly collaborative, and capable of working strategically and tactically to deliver measurable results.

RESPONSIBILITIES

• Drive new business growth: Identify, qualify, and close new opportunities within K–12, Higher Education, or assessment markets.
• Expand existing relationships: Partner with Customer Success and Marketing to uncover cross-sell opportunities that deepen customer value.
• Own the full sales cycle: From prospecting to negotiation and close, with disciplined pipeline management, forecasting, and account planning.
• Build lasting relationships: Engage stakeholders at all levels—from teachers to district or institutional executives—to influence decisions and strengthen advocacy.
• Deliver consultative solutions: Understand customer challenges and craft tailored solutions that meet their needs.
• Collaborate cross-functionally: Partner with Product, Marketing, Customer Success, and internal Sales teams to ensure a seamless client experience and relay market feedback.
• Leverage data and insights: Use CRM, usage analytics, and market intelligence to prioritize high-impact opportunities and optimize territory strategy.
• Represent the brand: Communicate the company’s value proposition effectively through presentations, product demos, pitches, social channels, and industry events.
• Maintain accurate reporting: Document sales activity, pipeline, forecasts, and metrics in Salesforce and other systems to inform business strategy.
• Stay informed: Keep up-to-date on industry trends in education and research, and territory-specific opportunities.
• Travel: Up to 25% travel to engage directly with customers, nurture partnerships, and accelerate sales opportunities.

As part of PSI's Medical Monitoring team, you will join our international group of medical professionals, build a career on the frontline of medical science and use your knowledge and expertise to help bring new medications to patients that need them.

Office location: Tokyo or Osaka 

Responsibilities:

• Advise clients, project teams, sites, data safety monitoring boards, regulatory agencies and third-party vendors on medical matters
• Collaborate with internal departments in the preparation of clinical development plans, protocols, investigator brochures, annual reports, clinical study reports, manuscripts, and different scientific presentations
• Review and analysis of clinical data to ensure the safety of study participants in clinical studies
• Ensure that the reported data is accurate, complete, and verifiable, and that the conduct of the trial is in compliance with the currently approved protocol/amendments
• Address safety issues across the study from sites and the study team
• Participate in bid defense meetings
• Assist in Pharmacovigilance activities
• Identify Program risks, and create and implement mitigation strategies with Clinical Operations
• Ability to organise and lead clinical development advisory boards and safety monitoring boards
• Ensure Study team compliance with local regulatory agencies, ICH and GCP guidelines
• Review and sign off clinical documents with respect to medical relevance

Join our Tokyo team to proactively expand our Japanese expert network. This role is critical to strengthening our competitive position in the Japanese market, particularly as our business focuses on supporting sophisticated clients who require deep, localized market expertise.

Roles and Responsibilities

• Execute proactive recruitment strategies to expand the Japanese expert network.

• Conduct offline sourcing activities, including attending industry exhibitions and networking events.

• Organize and host expert events to generate referrals and strengthen relationships within the network.

• Spearhead content creation initiatives by utilizing AI interviews, working cross-functionally with the Library team to enrich our content base.

• Utilize research tools beyond LinkedIn to identify and engage potential experts.

• Conduct deep-dive research to identify and recruit highly specialized industry experts.

• Achieve individual performance targets based on the number of experts recruited.

• Work collaboratively with the team while operating independently from specific client projects.