Director / Deputy Director (Direct Services, MHCS)
Overall Goal: To provide leadership in directing the programmes and services; and developing the people of the Service Group providing ‘Mental Health & Counselling Services’ (MHCS).
Job Description
As Director/ Dy Director, you will be responsible for the development and implementation of operational strategies to ensure efficient and effective delivery of programmes and services by MHCS.
You will work closely with the CEO as part of the Senior Management Team (SMT) to translate Care Corner’s aspirations and goals into a set of strategic initiatives, and support the implementation of these initiatives within the Service Group.
You will manage the financial and manpower resources to ensure optimal usage, and help build the talent pipeline for the organization as a whole. You will work with your Service Group leaders to identify capability gaps and support professional development of staff. You will help build and leverage on community networks to encourage social service integration.
This is a senior-level position that reports to the Chief Executive Officer, and you will be overall responsible for the teams in MHCS.
Key Result Areas
Strategic Initiatives
- Lead the review and development of strategic priorities and plans for the Service Group, in consultation with CEO and fellow members of the Senior Management Team.
- Oversee the development of relevant practice and competency frameworks, service standards, performance indicators and operating guidelines.
- Oversee the evaluation of the services and practices provided by the Service Group and identify areas of development.
- Oversee the review and development of programme and centre-specific plans and targets to ensure that the Service Group can accomplish their objectives in alignment with Care Corner’s vision and mission.
- Lead change management efforts so that the Service Group can accomplish their objectives in alignment with Care Corner’s vision and mission.
- Ensure overall compliance with governance guidelines and regulations.
Operational Efficiency and Resource Management
- Lead efforts to ensure that the operation of the Service Group runs efficiently and effectively while taking into account the quality of services provided.
- Ensure proper allocation of resources within the Service Group while taking into account the competing priorities of Care Corner as a whole.
- Lead efforts to develop the infrastructure and relevant resources including volunteer capability building, fundraising and business development initiatives so as to fulfil the present and future needs of the Service Group.
- Lead efforts to formulate the manpower plans for the Service Group while taking into account the recurring cost of operations.
- Lead efforts to identify and assess issues that can impact the efficiency and cost effectiveness of the Service Group and thereafter put in place relevant measures.
Organisation and Capability Development
- Provide guidance and support to the heads and teams of the Service Group, ensuring that they are able to do their best work in engaging with their assigned tasks and stakeholders.
- Oversee the assessment of developmental needs and expertise required of the Service Group and partner closely with relevant corporate functions (e.g. People & OD) to ensure relevant developmental initiatives for staff are in place.
Collaboration
- Engage with relevant parties (eg. Government agencies and ministries) on matters relating to the provision of services and programmes offered by the Service Group.
- Partner with relevant social service agencies in the development and delivery of services and programmes, while taking into account the different agendas, directions and operating models.
- Facilitate collaboration across Service Group and/or with other agencies to the development and delivery of services and programmes that are integrated with the service-user experience in mind.
Serve as a Member of the Senior Management Team (SMT)
- Serve as an active member of the Senior Management Team (SMT) in vision casting, strategic planning and stewarding the health & effectiveness of the organisation.
- Actively participate in and contribute to SMT meetings and other SMT activities.
- Provide Service Group reports on MHCS to the SMT, the Board, and other partners and stakeholders as required.
- Serve as a representative of Care Corner to our stakeholders and partners, and where appropriate, lead or participate in internal or external working groups, task forces, panels and/or committees.
Key Traits Needed for the Role (which includes qualities required of SMT members)
Demonstrates Maturity – Sees leadership as a role in which to serve rather than a position to be served; consistently demonstrates Care Corner values and integrates godly principles into relationships, decisions, and day-to-day activities
Strategic Thinker & Problem-solver – Able to think systemically and systematically in sorting through complex data; gather relevant viewpoints from others; think through alternatives; objective with a good blend of analytics and intuitive decision making.
Makes Effective Decisions – Makes good, fact-based decisions in a timely manner. Decisions reflect an appropriate blend of solid analysis, wisdom, and common sense.
Ability to Influence - Able to develop rapport with ease across a broad range of stakeholders. Able to influence others through personal character and credibility, ideas, insight, and vision. Able to communicate with clarity, conviction and confidence.
Vision-casting – Helps others see the big picture; creates a clear view of our desired future state and how individual roles play an important part in seeing that vision become a reality. Builds Talent – Provides people with challenging and stretching tasks and assignments to help them grow; is a good judge of talent – sees underdeveloped potential in people; Creates a learning environment that ensures people are growing and reaching their highest personal and professional potential.
Delivers Results – Demonstrates initiative and a sense of responsibility for outcomes; sets appropriately high goals for his/her areas of responsibility, ensures goals have supporting strategies and success measures, and monitors progress – making mid-course corrections as needed.
Stakeholder Engagement – Demonstrates acumen in “reading the room” and interpreting what is both said and unsaid during conversations with external parties (e.g. corporate and community partners) and appropriately responds in a manner that fosters trust and agreement.
Requirements:
Should have about 8-10 years of experience in a Managerial capacity and preferably 3-5 years in social service sector, managing and leading large teams.
Demonstrated experience in service leadership and effective strategic thinking and decision-making capabilities in current or previous roles.
Able to influence and develop rapport with ease across a broad range of stakeholders (public, private and third sector) and communicate with clarity, conviction and confidence.
Able to engage stakeholders with corporate and community partners, fostering trust and alignment.
Create a learning environment that ensures people development and career growth.
Thank you for your interest and application. We regret that only shortlisted applicants will be notified for interview. If you need assistance, contact our talent acquisition team at joinus@carecorner.org.sg.
