Total 92 Manager job vacancies in Labuan, Labuan Federal Territory

Job Description

Job Highlights

• Career Development Opportunities (Professional Study Scheme)
• Approved Employer-Professional Development and Trainee Development for Association of Certified Chartered Accountants (“ACCA”)
• Exposure with listed companies audits and various corporate exercise such as IPO.

Job Summary

• Assist the top management to oversee day-to-day operations of multiple engagements
• Involved with management of legal, regulatory, and accounting issues that arise during audit engagements
• Responsible for supervision and management of services to clients, including preparation of audit strategy and business plans, setting budgets, scheduling audits

Duties and Responsibilities

• Involved in planning, supervising, coordinating, performing and assigning audit engagements
• Identify and communicate audit issues, technical matters and improvement opportunities with managers and partners to resolve client issues discovered during the audit process
• Possess solid understanding of accounting and auditing principles (e.g MFRS/IFRS/MPERS/CA 2016 and ISA), quality control standards and technology implementation procedures
• Performs special projects (non-audit related jobs) (e.g: due diligence review and etc)
• Develop and maintain an excellent working relationship with all levels of client staff to increase customer satisfaction and to strengthen client relationships
• Maintain and comply with the highest degree of professional standards, client confidentiality and personal conduct
• Schedule, delegate, and review the work of one or more staff members, support on-the-job training, and evaluate their performance.

Requirements

• Possess at least a Bachelor's Degree in Accounting or Finance, or those with a full or partial professional
• qualification (MICPA, ACCA, ICAEW, ICA, ICAA, CPA(A) or CIMA)
• At least 5 years of relevant external audit experience
• Computer literate with working knowledge of MS Office applications
• Knowledge in ProSystem fx Engagement will be an added advantage
• Experience involved in managerial role will be an added advantage
• Experience involved in audit of PLC and engagement in compliance with MFRS is an added advantage
• Self-motivated, positive attitude, strong drive to excel professionally, and to guide and motivate others
• Attention to detail with a commitment to high quality and accuracy
• Strong leadership and management skills
• Team players with strong communication and interpersonal skills

Apply Link: https://jobs.persolmalaysia.com/detail/39024?apply_id=39024&utm_source=jobstore&utm_medium=sponsored

Contact Email: KahYe.Chan@persolapac.com

Perks & Benefits

• Personal leave
• Sabbatical leave
• Open culture

Job Description

Key Responsibilities

• Merchandising Strategy: Assist in creating and executing merchandising strategies in line with company objectives.
• Product Selection and Curation: Ensure product assortment meets customer needs and brand positioning. Also, ensuring a balance of trend-forward items and timeless classic that resonate our target audience.
• Inventory Management: Track the inventory levels closely, including forecasting demand, managing stock levels, and implementing strategies to minimize OOS or excess inventory.
• Performance Analysis: Analyze sales performance, product metrics to improve sell-through rates.
• Assist in planning product launches, promotions and markdown strategies.
• Cross-Functional Collabration: Collaborate with cross-functional teams, including marketing, operations and warehouse, to ensure alignment and execution of merchandising initiatives.

Key Requirements

• 4~5 years of experience in merchandising, preferably in retail industry.
• Strong analytical skills to interpret data. Strong logical thinking and problem-solving skills.
• Strong multitasking abilities with the capacity to manage complex task.
• Great negotiation, interpersonal and communication skills.
• Proficiency in Microsoft Excel

• Apply Link: https://jobs.persolmalaysia.com/detail/39164?apply_id=39164&utm_source=jobstore&utm_medium=sponsored
• Contact Email: Aaron.Tan@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description:

• Assisting the department Manager & Senior Manager, facilitating planning, coordination & implementing strategies
• Oversee and ensure the efficiency of day-to-day operations of the Distribution Department 
• Supervising, managing and motivating team members to achieve KPI targets, with a high standard of performance, good teamwork, effective communication, consistent positive result, and continuous improvement
• Delegating tasks and setting deadlines.
• Extensive administrative duties for Distribution Department such as preparing reports, correspondences & maintaining confidential records and files
• Ensuring company and department guidelines & policies are followed
• Providing training & coaching to team members
• Setting up objectives to boost department productivity
• Ensuring that goals and objectives are met
• Managing members’ complaints and resolving their issues
• Attend to department matters and enquiries
• Perform any other job/functions as needed

Job Requirement:

• Bachelor's Degree in any related or similar field
• Excellent leadership & interpersonal skills, able to deal with all levels of people
• Minimum 3 years of proven work experience as a team leader, assistant manager, supervisor or similar role
• Strong verbal & written communication skills
• Ability to plan and organize
• Strong problem-solving skills
• Excellent multi-tasking skills
• Experience in evaluating staff
• Good time-management skill
• Ability to work well under pressure & constant deadlines
• Able to communicate in English and Bahasa Malaysia. The ability to communicate in Mandarin is an added advantage
• Computer literate with good computer skills and proficient in Microsoft Office

Perks & Benefits

• Attractive salary package (commensurate with experience)
• EPF, SOCSO & EIS contributions
• Medical benefits (where applicable)
• Annual leave and Medical Leave
• Training and development opportunities
• Career growth within the organization
• Staff engagement activities and company events
• Exposure to the music and entertainment industry
• Supportive and collaborative working environment
• Increment & Bonus (according to KPI's)

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About the Role

As our Senior Manager of Compensation & Benefits, you will build the financial and strategic engine that attracts top tech talent to our fast-growing EPOS platform. We are looking for a commercially-minded Total Rewards leader with 8+ years of experience (ideally in Fintech or high-growth tech) who can seamlessly bridge the gap between complex data modeling and executive-level strategy. If you are an expert in equity structures, salary frameworks, and regional scaling, and you thrive in a fast-paced, high-impact startup environment, this is your opportunity to own the Total Rewards blueprint from the ground up.

Key Responsibilities

• Strategic C&B Programs: Partner with People Leadership to design, implement, and evolve a competitive, scalable total reward strategies and salary framework tailored for a fast-growth tech environment in order to support business goals , attract and retain the top talent.
• Market Benchmarking & Agility: Lead market benchmarking and competitor analysis to ensure our cash, equity, and benefits packages remain highly attractive to top tech talent. Manage annual data submissions for tech and salary surveys.
• Policy and Program Management: Develop and oversee compensation and benefits policies across the EPOS , ensure appropriate local design with global consistency, competitiveness, governance, compliance, and best practice 
• Build the Infrastructure: Design and update job evaluation models, salary bands, and career progression frameworks for new and evolving startup roles.
• Cycle & Budget Ownership: Collaborate with HR leader and key stakeholder to drive the half yearly and annual remuneration review cycles. You will own the data templates, manage cost-modeling, and collaborate with Finance on budget proposals.
• Operational Excellence: Oversee the day-to-day administration of benefits programs, working closely with payroll, regional teams, and external vendors to ensure seamless execution.
• Be the Trusted Advisor: Act as the primary point of contact for C&B queries, translating complex reward structures into clear, transparent communications for managers and employees alike.

• Bachelor’s degree or master’s degree preferably in Human Resources, Mathematics, Business, Economics, Statistics or a related field. 
•  Minimum of 8 years of experience in Total Rewards, preferably in fitetch industry or any relevant industry. 
• Possess a deep understanding of compensation, equity and benefits trends. 
• Solid understanding of remuneration policy and processes, including benchmarking, job evaluation, salary setting and management of incentive plans.
• Strategic and analytical thinking combined with pragmatism, diagnostic skills and hands-on implementation strength in complex Total Rewards topics.
• High comfort level with ambiguity, rapid change, and the ability to pivot priorities quickly.
• Strong business awareness—you understand how compensation structures impact the company’s bottom line and growth runway.
• Excellent communication skills with the ability to build trust and influence cross-border leadership and cross-functional teams.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

A DAY IN A LIFE

Security & Governance

• Drive cybersecurity posture across the organisation including access control, endpoint protection, and vulnerability management
• Coordinate with internal audit and external assessors for compliance reviews and VAPT exercises
• Define and execute the ICT roadmap aligned to business goals
• Establish ICT policies, standards, and governance frameworks
• Own ICT budgeting, procurement, and cost optimisation
• Lead technology risk assessments and ensure regulatory compliance (PDPA, ISO 27001, etc.)

Infrastructure & Operations

• Oversee end-to-end IT infrastructure: networks, servers, cloud, telephony, and endpoints
• Ensure high availability, business continuity, and disaster recovery readiness
• Manage SLAs for internal systems uptime and incident response

Vendor & Stakeholder Management

• Own relationships with ICT vendors, MSPs, and service providers
• Review and negotiate ICT contracts, MSAs, and SOWs
• Collaborate with business units to translate operational needs into ICT solutions

Team Leadership

• Lead, mentor, and grow an ICT team across support, infrastructure, and systems functions
• Set KPIs and drive a culture of continuous improvement

REQUIREMENTS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Dual-Domain Expertise (ICT + Tech Risk): 5+ years of hands-on experience managing IT Infrastructure/Operations, combined with 2+ years of direct responsibility over First Line of Defence (LOD1), IT Governance, or RCSA frameworks in a highly regulated environment.
• Technical Compliance Fluency: Proven experience implementing and auditing technical controls against global industry frameworks (e.g., ISO 27001, NIST, COBIT, or ITIL) across modern cloud-heavy (AWS/Azure) environments.
• High-Pressure Execution & Stakeholder Management: A track record of staying calm and decisive during critical system outages, paired with the communication skills needed to confidently manage audit pushback and influence engineering teams to adopt "secure-by-design" practices.

Nice to Have

• Experience in logistics, e-commerce, or high-growth tech companies
• Certifications: CISSP, CISM, PMP, ITIL, or cloud certifications (GCP/AWS/Azure)
• Familiarity with ITSM tools (Jira, ServiceNow, or equivalent)

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Work-Life at #TeamTeleport

Unlimited training -You will have access to a wide range of learning resources including Notion!

Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!

Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.

Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Intellect is the global leader in mental health benefits, trusted by the world’s most forward-thinking employers, insurers, and governments to deliver care that is local, personalised, and effective at scale. Today, we serve over 4 million people across 100 countries and 100+ languages, making mental health support truly accessible across borders and cultures.

Our platform powers the mental wellbeing of workforces at Fortune 500 companies like Dell, Bytedance, Visa, Shell, McDonald’s, and hundreds more, enabling them to support their people with the highest standards of clinical quality, cultural relevance, and on-demand accessibility.

Driven by our mission to build the world’s most trusted mental health benefits platform, Intellect combines a best-in-class digital platform with a world-leading global provider network to deliver unmatched client outcomes, and transformative care experiences.

We are backed by top global investors including Tiger Global, Y Combinator, Insignia Ventures Partners, HOF Capital, K3 Ventures, JAFCO, Headline, East Ventures, IHH Healthcare, MS&AD Ventures, and more, alongside an extensive coalition of notable family offices, big tech executives, and leading angel investors.

The Role

The Head of Finance / Financial Controller will drive key parts of Intellect’s finance function, reporting directly to the CEO and VP Finance, and partnering closely with executive leaders and external stakeholders.

At this stage of our journey, Intellect is scaling rapidly while strengthening its financial operations, governance, and reporting infrastructure. This role will play a critical part in ensuring strong financial discipline, accurate reporting, effective cash management, and scalable financial processes to support sustainable growth.

We are looking for a hands-on finance leader with strong controllership capabilities who is comfortable operating across both strategic and operational finance responsibilities. The ideal candidate combines attention to detail with commercial awareness, and is equally comfortable managing monthly closes, improving internal controls, supporting budgeting exercises, and helping leadership make informed financial decisions.

This is an opportunity to build and strengthen the finance foundation of one of Asia’s fastest-growing mental health companies operating on a global scale.

Your Responsibilities

Financial Control & Reporting

• Oversee day-to-day finance operations, including accounting, reporting, treasury, tax, and compliance
• Ensure accurate and timely monthly, quarterly, and annual financial reporting
• Establish and maintain strong internal controls, accounting policies, and financial governance processes
• Manage cash flow, working capital, and financial risk monitoring
• Coordinate audits and manage relationships with external auditors, tax advisors, and accounting partners

Financial Planning & Analysis

• Lead budgeting, forecasting, and management reporting processes
• Support leadership with financial analysis, scenario modeling, and performance insights
• Monitor business performance against budgets and identify risks and opportunities
• Improve visibility into operational and financial KPIs across the business

Operational Finance

• Drive efficiency and discipline across G&A spending, procurement, and vendor management
• Partner with department leaders to align budgets with business priorities
• Implement systems, processes, and reporting structures that can scale with company growth
• Support finance transformation and automation initiatives where appropriate

Investor & Corporate Support

• Support preparation of board and investor reporting materials
• Assist with financial due diligence, fundraising support, and data room preparation as needed
• Contribute financial insights to support strategic planning and decision-making

Team Leadership & Collaboration

• Build, mentor, and manage a high-performing finance team and external finance providers
• Foster a culture of accountability, accuracy, and continuous improvement
• Partner cross-functionally to improve financial literacy and budget ownership across the organization

• Bachelor’s degree in Finance, Accounting, or related field; CPA, ACCA, or equivalent preferred
• 8–12 years of progressive finance and accounting experience, ideally across high-growth startups and structured environments
• Strong controllership and accounting foundation, including financial reporting, compliance, treasury, and internal controls
• Experience leading budgeting, forecasting, and FP&A processes
• Strong understanding of accounting standards, audit processes, and financial governance
• Experience managing external auditors, tax advisors, and accounting partners
• Strong analytical, organizational, and problem-solving skills
• Hands-on operator with high attention to detail and ability to work independently in a fast-paced environment
• Experience with multi-entity or international finance operations is a plus
• Excited by the opportunity to help scale a mission-driven company redefining mental health care across Asia Pacific and globally
• Open to Singapore (hybrid), Malaysia (hybrid), Philippines (remote) and Indonesia (remote)

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Lead and oversee the end-to-end procurement and sourcing function across the Teleport Group, driving procurement governance, strategic sourcing, supplier management, procurement operations, cost optimization, and process transformation initiatives.

You'll work closely with stakeholders across functions and geographies, acting as a trusted business partner to deliver commercial value, improve operational efficiency, and ensure compliance with internal policies. In doing so, you'll balance the need for speed and agility with strong procurement governance and disciplined decision-making in a fast-paced environment.

Most of your time will be spent driving impact through:

1. Procurement Strategy & Leadership

• Develop and execute the overall procurement strategy aligned with Teleport’s business objectives and growth plans.
• Lead the procurement function across all spend categories including technology, logistics, operations, marketing, professional services, facilities, and corporate functions.
• Build and strengthen procurement governance, policies, controls, and operating procedures across the Group.
• Drive procurement transformation initiatives, automation, and continuous process improvement.
• Lead, mentor, and develop the procurement team to build a high-performing and commercially driven function.
  
  

2. Strategic Sourcing & Category Management

• Lead strategic sourcing initiatives, commercial negotiations, RFQs/RFPs, contract renewals, and supplier selection exercises.
• Develop category strategies to optimize cost, quality, service levels, and supplier performance.
• Identify cost-saving opportunities and deliver measurable procurement value and operational efficiencies.
• Partner closely with business stakeholders to understand procurement requirements and support business priorities.
  
  

3. Supplier & Contract Management

• Establish and maintain strong supplier relationship management practices.
• Negotiate commercial terms, service agreements, and contracts to ensure favorable outcomes for the Group.
• Monitor supplier performance, service delivery, risk exposure, and contractual compliance.
• Manage supplier escalations, dispute resolution, and business continuity considerations.
  
  

4. Procurement Operations & Governance

• Oversee the end-to-end procurement process, ensuring operational effectiveness and compliance.
• Ensure procurement activities comply with internal policies, audit requirements, and regulatory standards.
• Drive segregation of duties, approval governance, and procurement controls across the organization.
• Collaborate with other departments on procurement-related matters.
  
  

5. Systems & Process Improvement

• Lead procurement systems enhancement initiatives, including ERP, procurement platforms, vendor onboarding systems, and workflow automation.
• Improve procurement analytics, reporting, spend visibility, and data-driven decision-making capabilities.
• Standardize procurement processes and documentation across entities and regions where applicable.
  
  

6. Risk & Compliance Management

• Identify and mitigate supplier, operational, contractual, and procurement-related risks.
• Support internal and external audit requirements relating to procurement activities.
• Ensure ethical sourcing practices and adherence to company governance standards.

These are minimum-requirement skills and a ‘must-have’ for the role: 

• Bachelor’s Degree in Procurement, Supply Chain, Finance, Business Administration, or related field.
• Minimum 10 years of relevant procurement and sourcing experience, including leadership experience managing regional or group-level procurement functions.
• Strong experience in strategic sourcing, procurement operations, supplier negotiations, and procurement governance.
• Experience supporting fast-paced, high-growth, or multinational environments is highly preferred.
• Strong commercial acumen with proven track record in cost optimization and stakeholder management.
• Familiarity with procurement systems, ERP platforms, and procurement digitalization initiatives.
• Excellent negotiation, communication, leadership, and problem-solving skills.
• Ability to manage cross-functional stakeholders and drive alignment across multiple business entities.

These are preferred experience for the role:

• Experience in logistics, aviation, technology, e-commerce, or regional operational environments.
• Exposure to procurement transformation and process automation projects.
• Experience managing procurement across multiple countries or business units.

LOCATION REQUIREMENT: Please note that this role requires on-site presence at both RedQ, Sepang (2 days per week) and Teleport HQ, Plaza Zurich Damansara Heights (2 days per week).

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

We're looking for a Social Commerce Manager for our client, a leading global consumer goods company. Sitting at the intersection of creators, content and commerce, you'll drive growth across emerging platforms, unlock new opportunities, and help redefine how brands engage, influence and convert consumers in today's digital-first world.

Role: 

• Lead the growth and evolution of social commerce channels, developing strategies that drive sustainable GMV growth, improve ROAS, and strengthen affiliate and creator ecosystems.
• Identify, evaluate and pilot emerging commerce opportunities across new platforms and channels through structured test-and-learn initiatives with strategic partners.
• Own social commerce performance frameworks, leveraging data, measurement and reporting to uncover insights, optimize performance and drive business growth.
• Oversee social and influencer ecosystems, including creators, KOLs, MCNs, affiliate networks and agency partners, ensuring effective collaboration and measurable commercial impact.
• Lead end-to-end social campaign planning and execution, partnering with agency teams to deliver audience strategies, campaign deployment, content distribution and performance optimization aligned with brand objectives.
• Drive livestream and video commerce excellence by developing and operationalising performance scorecards that elevate channel effectiveness and commercial outcomes.
• Serve as a trusted advisor on social commerce, creator marketing and platform innovation, bringing forward emerging trends, opportunities and best practices to inform business decisions.
• Lead learning agendas across brands by translating insights into actionable recommendations, scaling successful initiatives and fostering a culture of continuous improvement.
• Build internal capabilities through training, coaching and knowledge-sharing programmes that strengthen social commerce, digital media and analytics expertise across stakeholder groups.
• Influence and engage cross-functional stakeholders through compelling storytelling, strategic recommendations and data-driven insights that support business objectives.
• Ensure all commerce, creator and livestream activities adhere to brand governance, compliance requirements and brand safety standards, safeguarding brand integrity across all touchpoints.

You:

• Bachelor's degree in Marketing, Business, Communications or a related discipline.
• 5+ years of experience in Social Commerce, Influencer Marketing, Digital Media, Performance Marketing or related fields.
• Demonstrated expertise in TikTok Shop and social commerce ecosystems, with a strong understanding of how content, creators and commerce work together to drive growth.
• Strong knowledge of social media platforms, creator economy trends, affiliate marketing models and platform best practices.
• Experience managing creators, influencers, agencies, MCNs, affiliate networks and cross-functional stakeholders.
• Commercially minded with a strong understanding of performance metrics, media optimisation and growth levers.
• Comfortable navigating ambiguity, identifying opportunities and turning insights into action.
• Strong communication, presentation and stakeholder management skills, with the ability to influence audiences at all levels.
• Passion for emerging technologies, digital culture and the evolving social commerce landscape.
• Exceptional verbal and written English communication and presentation skills.

Contract Type: 6 months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Moomoo was created because we realized that the investment platforms available were either too complicated with no real support, or the tools and data needed for users to invest smarter were inaccessible. The investment world was filled with barriers and paywalls which made investing seem like it was only for professionals or the wealthy. We wanted investors of all levels to confidently take on the market and have a platform that provides all the needed tools and data, along with the support and inspiration from a global community of investors. Together, we strive to make smarter investing accessible to everyone.

If you are looking to be a part of one of the most trend-setting fintech company in the industry and contributing to the revolution of how investors are investing?  You are looking at the right place to be as we are currently hiring!

Responsibilities

• Proactively identify and evaluate potential finfluencers and financial ecosystem partners within the target market, assessing audience quality, content style, and brand alignment.
• Build and maintain long-term relationships with KOLs and business partners, continuously exploring collaboration opportunities and affiliate referrals.
• Collaborate with the content team and KOLs to co-create content, ensuring accurate and effective communication of investment concepts, brand values, and product usage scenarios.
• Develop KOL collaboration plans aligned with acquisition targets, track campaign performance, and continuously optimize ROI.
• Handle partnership negotiations and contract execution, balancing mutual interests and driving successful collaborations.

• At least 2-5 years of experience in KOL/influencer collaboration, business development, or channel partnerships. Preferable with experience within fintech, financial services, or stockbroking firms.
• Preferable candidates with self stock trading or stock investment experience.
• Outgoing and socially driven personality, with the ability to build strong relationships with KOLs and business partners, as well as manage and attend both online and offline events.
• Familiarity with major content and social media platforms such as YouTube, Instagram, Facebook, TikTok, and Xiaohongshu (RED).
• Experience in contract negotiation and commercial partnership management.
• Strong content judgment and understanding of content quality, audience engagement, and brand alignment.
• Strong analytical and commercial acumen, with the ability to evaluate collaboration ROI and identify high-value partnerships.
• Experience working in an MNC environment will be an added advantage.
• Familiarity with Moomoo products and services will be an added advantage.
• Bumiputera candidates are encouraged to apply.
• Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
• Passing an internal financial products e-learning assessment during the probation period is mandatory (training will be provided).

We offer a comprehensive and holistic work experience and package as follows:

• 13-Month Salary (Contractual Bonus)
• Competitive compensation & benefits.
• Performance Bonus
• Marketing incentive
• Convenient Access to Public Transport
• Exam/Certification Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Role Purpose

You will own the full lifecycle and commercial performance of Teleport’s contract portfolio — the rates, terms, and capacity commitments we lock in with customers on a longer-term basis. This is not a back-office filing role. You are the person who ensures contracts are commercially sound before we sign them, that they stay current once live, and that we are strategically growing the share of our capacity that sits under contract.

You sit at the intersection of Sales, Finance, and Pricing. You will push the sales organisation on best practices, build the analytical frameworks that determine where and how much capacity should be contracted, and make sure nothing leaks between what we agree and what we bill.

Key Responsibilities

1. Contract Strategy & Capacity Planning

• Develop and maintain a target framework that determines how much of Teleport’s capacity per lane/market should be under contract vs. spot, balancing yield optimisation with volume security.
• Identify lanes and customers with low contract penetration. Work with sales teams to convert ad-hoc volumes into structured contract commitments.
• Before committing to any long-term contract, run a structured assessment against lane performance benchmarks, comparable customer terms, and margin thresholds — build and own this pre-commitment checklist.

2. Commercial Terms & Contract Quality

• Own the wording and commercial terms in all contract-rate agreements. Continuously improve standard clauses to protect Teleport’s position (e.g. Fuel Surcharge mechanisms, volume commitment definitions, penalty/ramp structures).
• Push best practices on the sales organisation: what a well-structured commitment looks like, how to negotiate volume floors, when to escalate.
• Ensure all necessary commercial information (lanes, surcharges, volume commitments, competitive context) is fully documented before any contract proceeds to approval.

3. Contract Lifecycle & Renewals

• Maintain the master database of all active customer contracts and bespoke rate agreements.
• Proactively trigger the renewal process 30–60 days before expiry. Flag contracts where terms should be renegotiated based on performance data.
• Initiate timely contract updates when market conditions, surcharges, or commercial terms change. Ensure no contract runs on stale terms.

4. Billing Accuracy & Finance Coordination

• Track and coordinate with Finance to ensure every contract is billed exactly as agreed — correct rates, correct surcharges, correct lanes.
• Perform regular spot-check audits: rates live in the Cargo Management System must match the signed contract. Troubleshoot and resolve discrepancies.
• Liaise with the relevant teams to ensure approved rates are accurately uploaded into the CMS.

5. Workflow & Approvals

• Act as the central follow-up point to keep rate proposals moving through the internal approval hierarchy without bottlenecks.
• Verify that all proposed rates align with Teleport’s pricing strategy and margin requirements before final sign-off. Flag deviations immediately.

6. Reporting & Process Improvement

• Provide weekly reporting on contract portfolio status: pending deals, renewal pipeline, penetration rates by lane/customer, margin performance vs. spot.
• Identify process pain points and propose automation or system improvements to reduce manual effort and cycle times.

Qualifications & Skills

• 3–5 years in air cargo, logistics, or freight forwarding — specifically in Pricing, Revenue Management, or Commercial Operations.
• You understand yield, contract structures, and what makes a deal good or bad. Not just data entry — commercial judgment.
• High proficiency in Excel (pivot tables, lookups, modelling). Experience with Cargo Management Systems. Comfort with data.
• Near-obsessive focus on accuracy. One wrong surcharge or missed renewal has real revenue consequences.
• Confident following up with senior stakeholders and sales managers. You keep things moving without being asked.
• Bachelor’s degree in Business, Supply Chain, Logistics, or related field.

Success Metrics

• Growing share of total capacity/revenue under contract vs. spot, by lane and market.
• Days from rate request to system-live. Target: continuous reduction.
• Zero discrepancies between signed contracts and CMS entries / invoiced amounts.
• Percentage of contracts renewed or renegotiated before expiry (target: 100% touched pre-expiry).
• 100% of new contracts pass the lane benchmark and margin assessment before sign-off.
• Measurable reduction in leakage from stale terms, missing surcharges, or incorrect system rates.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Work-Life at #TeamTeleport

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

New Business Manager/Growth Manager

We are looking for a commercially savvy New Business Manager/Growth Manager to join our team. This role is responsible for originating, developing, and closing new revenue opportunities while ensuring a seamless handover to Operations. Reporting directly to the Head of Growth, you will own the sales process, manage a solid pipeline, and work closely with the management team to drive our next phase of expansion across APAC.

The ideal candidate needs to have a strong growth mindset, be confident in senior-level conversations, and be disciplined in pipeline management. You will bridge the gap between Sales and Operations, translating commercial agreements into successful delivery expectations.

Role:

Revenue Generation & Pipeline Management

• Build and convert a qualified pipeline of new business opportunities through outbound prospecting and nurturing inbound leads.
• Leverage and expand an existing network of CMOs, Marketing Directors, and brand-side decision-makers.
• Own monthly pipeline reporting and revenue forecasting to provide regular updates to leadership.
• Use sales tools and software to evaluate activity and pivot tactics in real-time based on effectiveness.

Strategic Selling & Pitching

• Diagnose client challenges and position tailored solutions that articulate value beyond cost (e.g., embedded teams, in-housing, performance models).
• Lead chemistry meetings, credentials presentations, and the end-to-end pitch process.
• Elevate conversations from project-based assignments to long-term strategic partnerships.
• Raise the agency’s profile by communicating our unique value proposition and services through targeted channels.

Commercial & Deal Structuring

• Lead proposal development, scope definition, and pricing strategy to ensure models are profitable and scalable.
• Negotiate MSAs, SOWs, and fee structures while protecting margins and maintaining competitiveness.
• Oversee budget planning and fiscal management processes with a focus on driving results.
• Interpret market intelligence and data to improve conversion rates and targeting methods.

Operational Alignment & Handover

• Ensure a structured and documented handover of signed contracts to the Operations team.
• Align with cross-functional stakeholders on resourcing, timelines, KPIs, and potential risk factors.
• Remain involved during the onboarding phase to protect relationship continuity and minimise scope leakage.

You:

• Experience: Approximately 8+ years of experience in an agency (advertising, digital, or creative), marketing services, or consultancy.
• Track Record: Proven success in closing mid-to-large scale retainers and managing a full-funnel sales cycle.
• Network: An existing professional network within the Singapore and/or APAC marketing community, particularly in sectors like Technology, FMCG, or Financial Services.
• Commercial Acumen: Strong financial literacy with experience handling complex contracts, pricing models, and business reviews.
• Communication: Confident presenter able to navigate various personality types and communicate complex issues to senior stakeholders.
• Soft Skills: Highly organised with CRM discipline, a positive motivator, and comfortable operating with a high degree of ambiguity and change.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Global Fraud Solutions

The team provides decision support solutions to address business objectives in risk prevention and fraud detection. We deliver software solutions and offer client support using our expertise and a client-focused approach.

Product Manager

Reporting into the Sr. Product Manager, the Product Manager will drive the strategic direction of GBG’s Predator and Instinct fraud detection platforms. With strong product management experience, you will own the roadmap, shape prioritisation decisions and long-range modernization phases, and bridge the gap between customer needs, engineering capabilities, and commercial objectives. You will champion the voice of our banking and fintech customers while navigating the complexities of incremental platform modernization.

What you will do

• Own and maintain the GFS product roadmap across tactical and modernization workstreams,
• Deep understanding of customer needs, pain points, and market trends to influence product decisions and strategy.
• Engage directly with banking and financial services customers to capture pain points, validate priorities and translate these into actionable product requirements.
• Work with Product Owners to lead product discovery and requirements definition for GFS product suite. Work closely with engineering, pre-sales, business development and customer success teams.
• Proficient in data-driven decision making relying on analytics, market research and competitor analysis to guide prioritization and measure success.
• Work with Product leadership team to establish and drive relevant cadences within the Product and Delivery lifecycle such as Product Council/Committee, Roadmap Planning, Prioritization meetings, Business Canvas Development, Release/Sprint Planning, grooming, daily standups, sprint reviews, demo’s, showcases and retrospectives etc.
• Strong experience with AGILE delivery frameworks (Scrum, Kanban)
• Work with PO’s to drive release planning and sprint-level prioritisation working alongside Agile squads, ensuring commitments are realistic and delivery is on track.
• Develop compelling business cases and obtain buy-in from executive stakeholders, including Product Committee and C-suite.
• Monitor market trends in fraud detection, AML, and banking technology to maintain competitive product positioning.
• Collaborate with pre-sales and professional services teams to support deal cycles and manage customer expectation-setting.
• Produce and communicate product updates, release notes, and roadmap communications to internal and external stakeholders.
• Participate in Go to Market activities to support new releases, feature enhancements etc.

Skills we’re looking for

Technical Skills

• Strong experience of product management experience, preferably in fraud detection, AML, financial crime compliance, or broader banking/fintech technology.
• Demonstrated success in owning and scaling product portfolios in a product-led organization.
• Obsessed with customer satisfaction in order to create exceptional product capabilities and User Experiences by understanding and anticipating customer needs.
• Expertise in managing product roadmaps, backlogs, grooming and release planning.
• Familiarity with common Product development and AGILE delivery tools such as Miro, Trello, Jira, Confluence, Figma etc.
• Deep understanding of financial services regulations, data privacy, and security standards (e.g., PCI-DSS, GDPR) across various markets.
• Proficiency with data and product analytics and experimentation tools (e.g., Amplitude, Mixpanel, Optimizely).
• Experienced in navigating complex stakeholder environments, including compliance, legal, and financial operations. Able to negotiate, understand trade-offs and achieve alignment.
• Sufficient technical knowledge in system and data architecture, microservices, API-first approach, security and compliance, performance optimization, technical debt, tooling and frameworks in order to better collaborate with Engineering teams.
• Strong commercial acumen and financial literacy to understand pricing models, customer segmentation strategies, value proposition design, subscription management strategies, business case development and other relevant Product P&L levers.
• Deep understanding of fraud monitoring workflows, transaction risk scoring, and rule engine-based decisioning systems is a major plus.
• Working knowledge of cloud infrastructure concepts (AWS, Azure, GCP) and modern software architecture patterns (microservices, API-first, event-driven design).
• Thrives in a fast-paced and high-growth environment.

Interpersonal Skills

• Exceptional stakeholder management skills — able to influence and align across engineering, sales, customer success, and executive leadership.
• Strong written and verbal communication with the ability to translate complex technical concepts for non-technical audiences and vice versa.
• Customer-centric mindset with a track record of leveraging customer insights to drive product decisions.
• Comfortable operating with ambiguity in a fast-paced, transformational environment.
• Collaborative and inclusive approach, valuing diverse perspectives across global teams.
• High attention to detail with strong analytical thinking and data-driven decision making.
• Self-starter who can independently drive workstreams while remaining responsive to shifting priorities.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.   

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Global Fraud Solutions

The team provides decision support solutions to address business objectives in risk prevention and fraud detection. We deliver software solutions and offer client support using our expertise and a client-focused approach.

Senior Agile Project Manager

The Senior Agile Project Manager will provide the governance, delivery discipline, and cross-functional coordination required to execute GFS product modernization program successfully. With deep experience in both Agile and Waterfall methodologies, you will oversee multiple concurrent delivery squads, manage stakeholder reporting, and ensure the program remains on track against committed roadmap milestones. You will play a critical role in standing up delivery governance structures, managing risks, resourcing/vendor oversight activities and procurement processes.

What you will do

• Lead end-to-end program management for the GFS modernization initiative, coordinating across multiple concurrent delivery squads.
• Establish and maintain program governance structures: steering committee reporting, risk registers, issue logs, and decision registers, published to Confluence.
• Work with Product team to ensure sprint planning, sprint reviews, and retrospectives across Agile squads; ensure squad velocity is tracked and impediments are escalated and resolved promptly.
• Apply Project Management rigour for fixed-scope workstreams: milestone planning, dependency mapping, critical path analysis, and formal sign-off gates.
• Manage the program budget, resource planning, and onboarding of new hires and contractors.
• Manage relationships with the executive steering committee, providing concise program status updates, escalations, and budget approvals.
• Coordinate cross-functional dependencies across product, engineering, professional services, InfoSec teams — ensuring blockers are surfaced and resolved.
• Support Product team to maintain the overall Roadmap including Modernization deliveries as living documents, communicating changes clearly to all stakeholders.
• Ensure compliance with InfoSec and regulatory requirements in the finance industry.

Skills we’re looking for

• Extensive experience of project/program management experience, including managing complex technology delivery programs in banking, fintech, or financial crime/fraud detection.
• A certified Agile practitioner (SAFe, CSM, PMI-ACP, or equivalent) with demonstrable experience running multi-squad Agile delivery programs at scale is a major plus.
• Proven experience applying Waterfall and hybrid delivery methodologies for regulated or compliance-driven workstreams, including formal governance gates and audit trails.
• Experience managing programs involving both cloud-hosted/SaaS product delivery and on-premises customer deployments simultaneously.
• Proficiency with Agile tooling: Jira (advanced), Confluence, and program-level tracking tools (MS Project, or equivalent).
• Familiarity with software architecture concepts (microservices, cloud-native, APIs) sufficient to engage credibly with engineering leads and the ARC.
• Experience managing third-party vendor/partner delivery within a blended delivery model (staff augmentation, nearshore/offshore).
• Working knowledge of compliance and security frameworks relevant to banking SaaS: PCI DSS, ISO 27001, SOC 1/2/3, PDPA/GDPR.
• Financial management capability: program budget tracking, resource costing.
• Familiarity with change management and organisational transformation practices relevant to a team undergoing significant modernization.
• Exceptional stakeholder management and communication skills — able to navigate complex organisational dynamics from C-suite to engineering squad level.
• Strong facilitation skills for multi-stakeholder workshops, cross-team planning sessions, and executive steering committees.
• Pragmatic problem solver who can balance delivery pace against governance rigour — knowing when to apply Agile flexibility versus Waterfall discipline.
• High degree of emotional intelligence — able to build trust, manage conflict, and maintain team morale during a challenging multi-year transformation.
• Meticulous organiser with a strong sense of accountability for delivery commitments and milestone adherence.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.   

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow

Role Summary

Own and scale PRISM+’s performance marketing engine across Meta, Google, and emerging channels. You are the growth operator responsible for profitable revenue at scale, balancing spend efficiency, creative velocity, and commercial outcomes.

You will manage a multi-million dollar annual budget, drive incrementality and build a system that sustains PRISM+’s next phase of growth across categories (TVs, appliances, smart home).

1. Revenue & Efficiency

• Own topline revenue contribution from paid channels
• Manage budget allocation across Meta, Google (Search, Shopping, PMAX, Demand Gen)
• Optimize toward MER, contribution margin, and incrementality (not platform-reported ROAS)
• Continuously refine spend vs diminishing returns curves

2. Campaign & Channel Execution

• Architect and run full-funnel campaigns:
• Prospecting (broad, Advantage+/PMAX)
• Retargeting (high-intent + CRM loops)
• Mega sale/event spikes (11.11, BFCM, etc.)
• Drive weekly optimization cadence across all campaigns
• Identify and scale new channels (TikTok, affiliates, marketplaces)

3. Creative-Led Growth

• Partner closely with Creative team to build high-volume testing engine
• Translate performance insights into:
• Winning hooks, formats, angles
• Clear creative briefs (not “make it nicer” feedback)
• Ensure creative refresh velocity keeps pace with spend

4. Data, Attribution & Insights

• Own performance reporting across:
• Platform data (Meta, Google)
• GA4
• Shopify / Salesforce (source of truth)
• Develop clear views on:
• True CAC
• Channel incrementality
• Cross-channel attribution gaps
• Run structured experiments (holdouts, geo tests where possible)

5. Team & Operating System

• Lead and coach 1–2 performance marketers
• Build a weekly operating rhythm:
• Performance reviews
• Testing roadmap
• Budget reallocation decisions
• Establish scalable processes across:
• Campaign launches
• Naming, tracking, QA
• Post-mortems

How Success is Measured

• Revenue growth from paid channels
• Improvement in MER / contribution margin
• Creative testing velocity & hit rate
• Reduction in wasted spend / inefficiencies
• Clear, trusted reporting used by leadership

Who This Role Is For

• You think like an owner, not an operator
• You care about real revenue, not dashboard metrics
• You’re comfortable being accountable for millions in spend and outcomes

• 4–7+ years in performance marketing (DTC or eCommerce preferred)
• Managed >$1M annual ad spend hands-on
• Deep expertise in:
• Meta Ads (Advantage+, creative testing;
• Google (Search, Shopping, PMAX)
• Strong commercial instinct: understands margin, AOV, bundles, promos
• Proven ability to scale spend without killing efficiency

Strong Plus

• Experience in consumer electronics / high consideration products
• Familiarity with Shopee, Lazada, TikTok Shop ecosystems
• Experience with incrementality testing / MMM thinking
• Exposure to creative strategy, not just media buying

The Role

The Enterprise Client Success Manager (CSM) exists to ensure the successful delivery, adoption, and long-term impact of our mental health benefits platform across key strategic and large enterprise accounts.

This is a high-touch, consultative role focused on translating our solution into measurable value for clients. The Enterprise CSM owns the end-to-end client journey, from implementation and program design to engagement strategy, reporting, renewals, and expansion. They act as a trusted advisor to senior HR and business stakeholders, ensuring the programme aligns with organisational priorities and drives meaningful outcomes for employees.

What You'll Do

Main Responsibilities

• Serve as the primary point of contact for a portfolio of key strategic and large enterprise accounts
• Own end-to-end delivery of the mental health benefits platform across assigned clients
• Develop and execute customised mental health programme strategies aligned to each client’s workforce needs
• Build strong, long-term relationships with senior HR and business stakeholders
• Drive client satisfaction, retention, and expansion opportunities
• Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams
• Analyse engagement, utilisation, and outcome data to demonstrate value and inform strategy
• Identify product enhancement opportunities based on client feedback and insights

Day-to-Day Activities

Client Relationship Management

• Conduct regular client check-ins (weekly, monthly, quarterly)
• Prepare and present QBRs and impact reports
• Respond to client queries, escalations, and operational requests
• Align on programme priorities, campaign calendars, and engagement initiatives
• Manage renewals conversations and identify upsell/cross-sell opportunities

Programme Delivery & Project Management

• Oversee implementation timelines and onboarding processes
• Coordinate webinars, roadshows, campaigns, and engagement initiatives
• Ensure platform configurations, credits, and reporting are accurate
• Track project milestones and manage internal follow-ups
• Ensure service quality standards are maintained across clinical and operational delivery

Strategic Advisory & Consulting

• Develop tailored engagement strategies based on workforce demographics and needs
• Advise clients on mental health trends, utilisation benchmarks, and best practices
• Provide recommendations to improve adoption, communication, and ROI perception
• Align programme strategy with client organisational goals (e.g., wellbeing, retention, productivity)

Data Analysis & Insights

• Monitor utilisation rates, credit consumption, engagement metrics, and CSAT/NPS
• Analyse trends and identify risks or growth opportunities
• Develop insights and narratives to demonstrate programme impact
• Use data to inform renewal and expansion discussions

Cross-Functional Collaboration

• Translate client feedback into clear product and operational requirements
• Work with Product and Engineering on feature enhancements or fixes
• Partner with Marketing on engagement campaigns and communication materials
• Coordinate with Clinical and Delivery Ops for service quality and provider matters
• Support Sales in enterprise pitches, renewals, and expansion proposals

Continuous Improvement & Innovation

• Identify recurring pain points and process inefficiencies
• Contribute to internal playbooks, best practices, and reporting frameworks
• Proactively suggest platform improvements to enhance scalability and client value

Who You Are

• Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement
• Atleast 3+ years of experience in client success/account management/management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits
• Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
• Familiarity with mental health benefits and/or related industries is a plus.

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together