Total 31 Manager job vacancies in Chennai

We are seeking a dynamic and results-driven Assistant Manager to join our restaurant and bar operations team in Chennai, India. In this role, you will support the General Manager in delivering exceptional guest experiences while maintaining operational excellence and profitability. The ideal candidate will demonstrate strong leadership capabilities, a passion for hospitality, and the ability to thrive in a fast-paced environment.

• Supervise and manage daily restaurant and bar operations, ensuring smooth service delivery and adherence to operational standards
• Lead, train, and mentor front-of-house and back-of-house staff, fostering a positive team culture and supporting their professional development
• Oversee guest service quality, address customer concerns promptly, and implement solutions to enhance satisfaction and loyalty
• Manage staff scheduling, time-off requests, and ensure adequate coverage during peak service periods
• Monitor inventory levels, manage stock rotation, and coordinate with suppliers to maintain optimal inventory and control costs
• Handle cash management, process transactions, and ensure accurate financial reporting and reconciliation
• Ensure compliance with health, safety, and sanitation regulations, including FSSAI guidelines applicable in India
• Implement and maintain restaurant policies and procedures, ensuring consistent execution across all service periods
• Identify operational inefficiencies and recommend process improvements to enhance productivity and profitability
• Assist in event planning and coordination, managing special requests and ensuring seamless execution
• Resolve conflicts and handle challenging situations with professionalism and discretion

Sales Management

• Looking for Sales Professionals who can work remotely from Hyderabad, Bangalore, Mumbai, or Delhi.
• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Prepare monthly list of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare monthly action plan for main market segment
• Perform monthly review account profile on room nights production and average rate
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility
• Update Director of Sales & Marketing on market trends and business leads
   

We are seeking a highly self-driven Associate Product Manager to support NielsenIQ’s Panel OnDemand (POD) platform—offering the opportunity to work on core backend systems that power panel analytics used by leading brands and retailers. 

This role sits at the intersection of product management, data analytics, and methodology, and is well-suited for someone who enjoys working deep in data to define scalable product capabilities. 

You will partner closely with Engineering, Data Science, and Operations teams in a globally distributed agile environment. Given the complexity of CPS methodologies and panel analytical models, prior exposure is beneficial and will enable faster ramp up and greater impact. 

This role requires a high degree of ownership and comfort working independently across time zones, with the ability to proactively drive work forward without constant direction. 

Key Responsibilities 

Product Delivery & Execution 

• Support the end-to-end product lifecycle for backend POD components, including aggregation, projection, and fact generation. 

• Translate complex data, methodology, and operational needs into clear, actionable requirements and acceptance criteria. 

• Participate in agile ceremonies (standups, refinement, sprint planning, retrospectives) and actively manage follow-ups, dependencies, and open questions across teams. 

Data, Methodology & Analysis 

• Leverage working knowledge of CPS models and methodologies to help define new models, facts, and enhancements to existing outputs. 

• Analyze panel data and platform outputs to identify gaps, data issues, or opportunities for new features and functional improvements. 

• Partner with stakeholders to ensure data quality, consistency, and analytical soundness. 

Fact Ownership & Governance 

• Serve as the point person for Fact maintenance and governance, coordinating across teams on:  

• Fact definitions, labels, formats, and organization 

• Ongoing updates, fixes, and enhancements 

• Alignment with downstream consumers, reporting, and platform standards 

Job Summary 
We are looking for young, dynamic, experienced & performing ASMs from Dr Reddy's GG India to execute the role of Learning Partner as part of eNable Sales Training Team who can support India business by developing functional capability of sales teams. The ASM must have very good domain and scientific knowledge of the TA and products and must be a role model and benchmark for his own team. The ASM is expected to have played a significant role in enabling the performance of his / her team through targeted capability building of his / her team.

Roles & Responsibilities

Identify the Training Needs of field colleagues of your states/zone by coordinating with NSM/SM/DH/Mrktg.Design, Develop & Deploy the training module as per identified needs.1-2 days of Face to Face Classroom training based on TNI for identified FMRs.Plan On the Job Training before 15 days of the month in coordination with SM/NSM with identified FMRs/ASMs.Evaluate post training effectiveness by working with the participants and pre-decided metrics.On the Job Coaching by observing how the FMR is implementing the learnings inside the Dr chamber and will also guide / train him to do better detailingDuring the field working wherever required; on the 2nd day of working, training manager will work with both FMR and ASM and share the feedback with ASM from field working for ASM to work on FMR furtherBreakup of working days : 2 days class room training + 2-3 days admin working preparing modules + 16-17 Days field working 

Job Summary
We are seeking an experienced and dynamic individual for the position of “Territory Manger” for driving the sales strategy and achieving business goals within your designated region, for executing the product management team's strategies, gathering customer feedback, and providing crucial insights for the development of new products. Your key focus will be on establishing and nurturing relationships with key opinion leaders, monitoring competitor information, and understanding prescription trends within the pharmaceutical industry. Additionally, you will be responsible for organizing and managing Continuing Medical Education (CME) events and other initiatives to bolster the company's brand image.

Roles & Responsibilities
• You will be responsible for the promotion of the new product. You will be executing the Product Management Team’s marketing strategy, analysing market trends, consulting with doctors on new product potential, and relaying feedback to the Product Management Team. Additionally, responsibilities include identifying key opinion leaders, monitoring product availability, and implementing brand strategies to facilitate a successful product launch.
• You will be responsible for monitoring primary and secondary sales through regular visits to stockists and pharmacies, ensuring the accomplishment of doctor and product-specific sales objectives. Active participation in monthly review meetings to assess coverage, adherence to SOPs, and expense management, all aimed at achieving area-level, product-level, and overall sales targets.
• You will be responsible for focusing on customer relationship management, the role entails establishing strong connections and addressing queries promptly using Infoginip. It also involves customer classification based on potential, determining meeting frequency accordingly, and tracking return on investment per customer to foster a loyal customer base for the company.
• You will responsible to meet Key Opinion Leader (KOL) and Key business leader (KEL) frequently and pursue them to conduct CME with the company; Collect interest areas of key customers and hospitals and conduct CMEs on those topics.
• You will responsible to prepare product matrix depending upon doctor's potential & preference and decide which product will fit doctor's need. Update data on chemist, doctors and Retail Chemist Prescription Audit (RCPA) through palm top to Unnati portal in order to ensure all stakeholders' access to latest information.

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.

Trusted and loved by over 16,000 customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.

In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

Role Overview

Wati is experiencing rapid growth and we are looking to hire a Senior Product Manager for our PLG team to own and drive activation, retention & expansion, build a roadmap of experiments and execute quickly to show real business impact. We are looking for extremely entrepreneurial PMs who value moving quickly.

If you have demonstrated experience in growth teams, worked in PLG products and want to unlock the potential for messaging to serve millions of customers, we would be excited to hear from you. 

This will be an opportunity for you to build experiences that thousands of small businesses use on a daily basis, and to be a key part of this high growth journey.

What you’ll do: 

• Track and benchmark activation, retention, and expansion metrics across customer segments — and use AI to surface patterns and anomalies faster than traditional analysis

• Hypothesize, test, and iterate on growth experiments; measure their impact and feed learnings back into the roadmap
• Build and run personalization and nudge systems that use AI to deliver the right message, to the right user, at the right moment in their journey
• Drive new growth experiments end-to-end — from framing the hypothesis to aligning stakeholders, executing with cross-functional teams, and measuring outcomes
• Work with domain PMs to connect activation and retention signals to specific use cases, and influence their roadmaps with data-backed recommendations
• Bring AI into growth workflows — from insight generation and cohort analysis to automated experiment readouts and predictive churn signals
• Understand the messaging ecosystem, market dynamics, and competitive landscape to inform where growth bets should be placed
• Collaborate closely with Engineering, Marketing, UX, and Customer teams to move fast and learn faster

• 4–5+ years of experience as a Growth PM or Product Analyst in a B2B SaaS environment
• Demonstrated experience identifying the levers that move a metric and running rigorous A/B tests
• Hands-on experience with AI tools for analysis, personalization, or workflow automation — you bring AI into how you work, not just what you ship
• Strong comfort with data — working directly with raw datasets, writing queries, and using analytics tools like Amplitude, Heap, or Mixpanel
• Experience designing or influencing personalization systems, behavioral nudges, or lifecycle engagement flows
• Ability to influence cross-functional stakeholders without direct authority
• Clear, compelling communication — written, verbal, and in presentations
• An eye for design — you can spot a friction point in a flow and know what good looks like
• Comfort holding your own in technical conversations with engineers and data scientists
• Creative problem-solving grounded in customer empathy, not just funnel metrics

Nice to have:

• Experience at a startup or high-growth scaleup
• Coding or SQL experience — you don't need to ship code, but you can read it and get your own answers from data
• Familiarity with the messaging, CPaaS, or WhatsApp ecosystem
• Bachelor's in Computer Science or a related technical field

About Wati

Started as a WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system that goes beyond a single platform. We empower businesses that sell, support, and grow through conversations by observing customer intent in real-time, deciding the next best revenue action, and executing it seamlessly across marketing, sales, and support—all within WhatsApp and connected messaging channels.

Our Platform & AI Capabilities

Wati is designed for scalability and intelligence. Our AI-native platform simplifies complex customer communication operations through a unified inbox, a robust multi-channel messaging infrastructure, and no-code automation. At the heart of our solution is Astra, our intelligent AI layer, which helps you create AI Agents for all customer interactions and all your messaging platforms. By integrating AI agents into the ecosystem, we enable businesses of all sizes to deliver measurable ROI and build deeper customer relationships.

Our Backing & Partnerships

Trusted by over 16,000 customers across 190+ countries, Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta and Google, we maintain the highest standards of platform excellence and integration.

About This Role

We’re looking for a high-agency, technical Product Manager to work at the intersection of platform, integrations, growth, and AI systems.

This role is ideal for someone who:

• Thinks in systems, not features
• Lives inside AI tools. You use LLMs, coding copilots, and AI research tools daily — not as novelty, but as workflow 
• Is comfortable with ambiguity and evolving product-market fit
• Can translate complex workflows into scalable product experiences
• Understands how AI products behave in production (not just demos)

You’ll work closely with Engineering, Design, GTM, and Leadership to build products that power how businesses communicate, automate, and monetize customer interactions.

Responsibilities

Product Strategy & Execution

• Own roadmap across platform, integrations, and AI workflows
• Prioritize based on business impact, scalability, and speed to value

Platform & Productisation

• Design scalable systems that reduce manual onboarding and implementation
• Define what should be self-serve vs high-touch
• Build APIs, workflows, and extensible infrastructure with engineering

Growth & Adoption

• Own key metrics: activation, deployment, retention, conversion
• Improve time-to-value and drive product adoption
• Optimize onboarding, pricing, and bundling

AI Product Quality

• Define quality benchmarks (accuracy, reliability, latency)
• Build evaluation frameworks (test cases, simulations, evals)
• Improve real-world performance through iteration (data, prompts, workflows)

Cross-functional Leadership

• Work across Product, GTM, and Engineering to drive execution
• Translate customer needs into scalable product solutions

Core

• 2–5 years of Product Management experience (B2B SaaS / platform preferred)
• Demonstrable use of AI tools — you use LLMs for writing, research, prototyping, analysis, and coding assistance. You are comfortable to walk us through your AI-augmented workflow in detail.
• Strong understanding of APIs, integrations, and data systems
• Experience driving end-to-end product execution

What We’re Looking For

• Experience building platform or integration-heavy products
• Strong intuition for growth (onboarding, activation, retention)
• Ability to simplify complex workflows into scalable systems
• Comfortable in fast-paced, ambiguous environments - When exploring a problem, you'll spin up a quick test in an AI tool, build a throwaway agent, or hack together a demo

AI Product Thinking

• You understand that AI systems are probabilistic, not deterministic — and you've designed products that account for this (graceful fallbacks, human-in-the-loop, confidence thresholds, edge case handling etc..,)
• Experience with product quality, evals, or iterative improvement loops
• Ability to design for trust, usability, and real-world performance

Bonus

• AI / automation / agent-based product experience
• Exposure to messaging / CRM / CX tools
• Technical background (engineering, data)

Why Join Us

• Build at the intersection of AI, messaging, and revenue orchestration
• Work on a product used by 16,000+ customers globally
• High ownership, fast execution, real impact
• Backed by top-tier investors
• AI-first product DNA 

About Wati
Started as a WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system that goes beyond a single platform. We empower businesses that sell, support, and grow through conversations by observing customer intent in real-time, deciding the next best revenue action, and executing it seamlessly across marketing, sales, and support—all within WhatsApp and connected messaging channels.

Our Platform & AI Capabilities 

Wati is designed for scalability and intelligence. Our AI-native platform simplifies complex customer communication operations through a unified inbox, a robust multi-channel messaging infrastructure, and no-code automation. At the heart of our solution is Astra, our intelligent AI layer, which helps you create AI Agents for all customer interactions and all your messaging platforms. By integrating AI agents into the ecosystem, we enable businesses of all sizes to deliver measurable ROI and build deeper customer relationships.

Our Backing & Partnerships 

Trusted by over 16,000 customers across 190+ countries, Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta and Google, we maintain the highest standards of platform excellence and integration.

About this role

As Head of Partnerships for India & ROW, you will scale and optimize Wati’s existing partner ecosystem to drive revenue growth and market expansion. You will refine partner programs, lead GTM initiatives, and work cross-functionally to maximize partner-led impact.

Key Responsibilities:

• Build a scalable partner program and GTM
• Revenue Generation: Drive partner revenue growth through collaboration with key partners.
• Program Development: Create and implement a scalable partner program and go-to-market (GTM) strategy.
• Partner Framework: Establish a comprehensive partner framework focused on acquisition, enablement, expansion, support, and continuous training.
• Process Optimization: Develop and refine partner processes and tools, ensuring ongoing improvements.
• Be a partner champion in the organization
• Organizational Advocacy: Act as a champion for partnerships within the company.
• Cross-Functional Integration: Develop a cohesive partner strategy that integrates processes, content, and data with various stakeholders (e.g., Marketing, Sales, Product/Engineering).
• Team Leadership: Build and lead a high-performing, world-class partner management team.
• Talent Development: Recruit, coach, and mentor partner managers to foster a culture of excellence.
• Financial Management: Oversee P&L and budget management for the partnership function.

Qualifications:

• Ecosystem Knowledge: Strong understanding of Wati’s ecosystem, with prior relevant experience.
• Experience: Proven track record in leading partner managers, account management, or sales teams within a software company, ideally in the SaaS or subscription software sector.
• Leadership Skills: Ability to effectively lead and manage global, distributed teams across diverse cultures and business lines.

• Strategic mindset - ability to prioritize among partners and build long term relationships
• 10 years of experience in partnership, and at least 5 years of management experience leading a team of young and driven individuals in a dynamic and ever changing environment, preferably in a tech or software company
• Partner centric mindset
• Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment.
• Familiarity with CRM tools is a plus eg. Hubspot
• Strong communication skills (verbal and written), energetic, team player

Job Summary
We are seeking an experienced and dynamic individual to join our team as a Strategy Implementation and Market Development Manager. The ideal candidate will be responsible for implementing strategies outlined by the Project Management Team, gathering customer feedback, and analysing market trends. Additionally, the role involves establishing and maintaining relationships with key opinion leaders within the designated region, monitoring competitor information, and staying updated with doctors' prescription trends through collaboration with pharmacy managers. The incumbent will also be responsible for planning and executing Continuing Medical Education (CME) initiatives and other relevant activities to uphold the company's brand image.
 

Roles & Responsibilities
• You will be responsible for promotion of the products by implementing marketing strategies using visual aids and feedback to the Project Management Team (PMT) while assessing competitors' products. Analyse doctor prescription trends to pitch products aligned with their preferences for specific molecules. Engage with pharmacists to gather data on competitor products, enhancing brand value and maintaining a competitive edge.
• You will be responsible to foster relationships with key opinion leaders and doctors, gathering feedback and competitor information, while providing medical support through Continuing Medical Education (CME) and resolving queries. Collaborate with the project management team to organize Sparsh and life awareness programs, nurturing positive connections with stakeholders.
• You will be responsible of weekly goal setting for each product and each doctor, study market trend and competitors’ products to understand their influence on customers in order to ensure that goals set for each week are achieved and overall yearly sales targets are met.
• You will be responsible to coordinate field activities for Continuing Medical Education (CME) programs, persuading doctors to participate with the company.Arrange speakers and venues for CME events, collaborating with other divisions to jointly organize the sessions.
• You will be responsible to manage logistics for corporate social responsibility initiatives like the awareness for Life program, contributing to the establishment of the company's brand image within the medical community.
• You will be responsible to review the sales of existing products through weekly sales review meetings, weekly statements from stockiest and compare against set targets, take corrective actions in case of any shortfalls to ensure that weekly sales targets are achieved.
• You will be responsible to manage Territory Data by regularly engaging with pharmacy managers and distributors to collect sales data and input RCPA data into the Unnati portal.
• You will be responsible to maintain an updated list of doctors within the designated area via handheld devices, and regularly meet with retailers to track product status.
• You will be responsible to organize monthly schedules using palm-top devices, inputting visit data and generating reports as necessary to ensure the portal contains the latest information.

Primary Responsibilities

Sales Management

• Achieve daily targeted number of sales calls with effectiveness

• Develop business leads for the Hotel on a weekly basis

• Prepare monthly list of accounts to penetrate for the following month

• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts

• Prepare monthly action plan for main market segment

• Perform monthly review account profile on room nights production and average rate

• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge

• Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts

• Update management on VIP arrivals, meet and greet accordingly

• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

• Conduct negotiations to achieve the best profit and rates for the Hotel

• Attend hotel clients and local community business events to network and maintain high visibility

• Update Director of Sales & Marketing on market trends and business leads
   

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Be aware of the hotel fire & life safety/emergency procedures

• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

• Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

• Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Project Manager II and contribute your expertise in a role where your impact truly matters!

This role is located 100% on-site in sunny El Paso, Texas which offers 300 days of sunshine per year and gorgeous mountain landscapes. The Project Manager II is responsible for coordination and completion of the assigned project(s). and will manage level 2 to level 4 size projects. This position will have responsibilities for new process projects, where a Process Migration Methodology (PMM) will be utilized. In new process transitions this role will be the primary point of contact as well as overseeing all aspects of the project utilizing the established Project Management Office processes.

Key Responsibilities:

• Responsible for planning the project(s) in order to accomplish its goals or produce the products required within constraints such as time, budget and scope
• Continuously monitors the progress in terms of the status of the plan and reports back to the organization via weekly or other progress reporting by organizing and managing status meetings
• In transition projects will oversee all transition related activities including monitoring of transition schedules, planning, and coordination of transition status meetings and preparation of transition reports
• Identifies logs, analyzes and manages potential and actual issues and risks; takes corrective action and reviews how issues and risks may impact scope, schedule, quality and cost
• Identifies resources needed and assigns individual responsibilities
• Reviews deliverables prepared by team prior to communicating with client
• Effectively applies methodology and enforces project standard
• Articulates and negotiates consensus on a final vision of the product and/or the core project goals
• Capable of defining acceptance criteria or working with specialists to define acceptance criteria for project deliverables
• May manage and coordinate third party contractors
• Responsible for bringing the project to a close, which may include creating an end of project report or evaluation document, holding deployment meetings and activities

• Bachelor’s Degree

• PMP Certification is required
• Minimum 5 years of experience in a project management office (PMO) environment.
• 2+ years of experience in Business Process Outsourcing (BPO) industry desired
• Demonstrated experience managing multiple projects and cross-functional teams.

Job Description – Deputy Manager (Trade Finance – Letters of Guarantee) – UAE ProjectPosition: Deputy Manager – Trade Finance (LG)Project: UAE – Trade Finance OperationsLocation: Chennai / Offshore Support for UAE RegionDepartment: Trade Operations – GuaranteesRole SummaryThe Deputy Manager will lead the offshore trade finance team supporting UAE-based Letters of Guarantee (LG) operations, ensuring accurate and compliant processing in line with UAE Central Bank regulations, URDG 758, and internal bank policies. The role involves managing high-volume guarantee issuance, amendments, claim processing, and coordinating closely with UAE onshore teams while maintaining strong governance, risk control, and people leadership.Key Responsibilities1. UAE Guarantee OperationsManage end-to-end processing of UAE Guarantees—issuance, amendments, claims, cancellations, and extensions.Verify guarantee formats in line with UAE market practices (Performance Guarantees, Advance Payment Guarantees, Payment Guarantees, Bid Bonds, SBLCs).Review Arabic/English guarantee texts for accuracy (if applicable).Ensure compliance with Central Bank of UAE (CBUAE) regulations and bank UAE policy guidelines.2. Risk & ComplianceEnsure all transactions align with URDG 758, AML/KYC standards, sanctions guidelines (OFAC/EU/UN), and CBUAE requirements.Perform due diligence checks on applicants, beneficiaries, and underlying transactions.Manage audit compliance, operational risk reviews, and control testing for UAE processes.Identify gaps in guarantee formats/wordings and escalate risk appropriately.3. Team Leadership & GovernanceLead and manage a team supporting UAE guarantee operations.Oversee day-to-day capacity management, queue monitoring, and ensure timely SLA delivery.Conduct team performance assessments, provide coaching, and drive skill development on UAE products and rules.Monitor adherence to SOPs, training plans, and operational controls.4. Stakeholder Collaboration (UAE Market Focus)Act as a senior liaison with UAE Onshore Trade Ops, Relationship Managers, Product teams, and Compliance.Maintain quick turnaround times for UAE business hours and support urgent requests/escalations.Support relationship managers with technical clarifications on complex guarantee structures.Engage with correspondent banks in UAE/GCC for cross-border guarantee transactions.5. Quality, Process & TransformationImplement best practices to strengthen UAE LG processing quality.Monitor defect levels and ensure QC/QA checks reflect UAE market standards.Lead process enhancements, automation initiatives, and SOP improvements for UAE workflows.Support migration, stabilization, and transition activities for UAE trade projects.6. Reporting & ControlsPrepare MIS, dashboards, and reporting for UAE business management.Track volume trends, peak load patterns, and forecasting for UAE business lines.Contribute to governance forums and control committees.Required Skills & CompetenciesTechnical SkillsStrong knowledge of UAE guarantee types, formats, and local market norms.Expertise in URDG 758, ISP98, and internal bank guarantee policy frameworks.Familiarity with CBUAE regulations, AML, sanctions, and compliance requirements.Experience with SWIFT MT760/767/799 and trade finance systems.

Drive preventive quality activities of the Value stream

Support Value stream to ensure the quality standards are implemented and maintained

Promote the quality culture in the value stream, initiate quality improvement projects

Contribution to the preparation and improvement of quality planning of the product (PFMEA, Control Plan, etc)​

Contribution in solving customer complaints, product liability cases and participate in risk assessments​

Active contribution to the daily management/improvement of VS quality (e.g.failure analysis of rejected goods, PS in case of product audit)​

Analyze quality KPIs and initiate quality improvement activities and preparation of quality report.

Project test plan creation with the engineering​.

Participate in quality gates discussion and release.

Conducting internal process and system audits.

Lead, motivate, coach, and inspire the Risk Management team to exceed expectations.

1. Drive embedding and strengthening of the Risk Management Framework (RMF) and supporting policies.
2. Utilize industry and regulatory expertise to enhance risk frameworks and operational efficiency.
3. Maximize data insights (MI, analytics, benchmarks) to support decision-making and customer outcomes.
4. Oversee risk monitoring, reporting, and customer journey-focused RCSA processes.
5. Coordinate pilots, projects, and programs to manage change effectively.
6. Develop and implement Risk Management strategy, policies, and standards.
7. Own and manage account and risk governance framework within Chennai operations.
8. Build strong stakeholder relationships, becoming a trusted partner to clients and Sopra Steria.
9. Support control owners in RCSA execution and control testing, ensuring effective design and operation.
10. Provide consolidated RCSA reports with governance oversight and client validation.
11. Act as Quality Control Manager, governing QA framework across BPS operations.
12. Lead risk-based quality reviews, ensuring compliance with SLAs, policies, and regulations.
13. Drive continuous improvement, lean methodology adoption, and uplift in process performance.
14. Promote a customer-centric, high-performance culture ensuring fair outcomes and regulatory compliance.

Total Experience Expected: 14-20 years

About the job Lead, manage the planning & execution of strategic projects for RMS (Retail Measurement Services) , which includes but not limited to Growth Initiatives, Product Enhancement Projects and Strategic Initiatives as needed. This project manager will drive project execution excellence-- on-time, on-quality delivery & within budget.

Responsibilities

Takes Ownership

● Holds team & stakeholders accountable

● Challenges conventional thought

● Is committed to project success

● Drives organizational change

● Strong Business acumen and ability to gauge the implications on Business before any project decisions.

Communicates Effectively

● Excellent communication / Interpersonal skills with ability to communicate complex topics in simple language to broader audiences.

● Clear project report out and single point of contact for overall project status

● Influences all levels, including senior leaders

● Accurate status and health reporting

● Active listening skills

● Understands audience & makes compelling pitch

● Prepares Status Reports to ensure the project’s overall direction and integrity.

Energizes Others

● The ability to command respect and to create a sense of community amongst the members of the project teams

● Effectively engages business partners & SMEs

● Engages and inspires project team

● Navigates through individual and cultural differences

● Leverage the Project Management gold standards across project teams.

Executes

● Develops, manages & executes as per PM governance framework in accordance with the best standards (methods, templates, procedures, metrics, etc.)

● Work with Leadership & Project teams to develop detailed Project plans.

● Makes recommendations & drives decisions

● Applies Sound business knowledge

● Ensures quality, on time delivery & cost management.

● Ensure maximum efficiency in the allocation of resources and skills

Manages Scope

● Responsible for the accurate and timely production of: Statement of Work, Project Plan, Risk Management Plan, success criteria and aligned with steering/stakeholders.

● Works at detail level w/o losing "big picture“

● Applies consistent change control process

● Strong Change Leader with ability to drive stakeholders through the change making a compelling case.

Mitigates Risks & Resolves Issues

● Actively Identifies, assigns and tracks issues & risks, ensuring mitigation and mitigation ownership is in place. ● Initiating activities and management interventions when gaps in the Project are identified or issues arise

● Demonstrates resilience and optimism