Total 21 Manager Full-time job vacancies in Bangkok

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes

As Revenue Manager you will set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality.Further you will actively participate in the production of the hotel’s annual budget and assist in the creation, update and evaluation of the hotel sales and marketing plan. You will be responsible for ensuring available technology (PMS & RMS) is fully utilized and understood according to the property specific business mix and requirements and to ensure optimal use. You will then measure performance on all distribution channels, to ensure that fair market share is well achieved. Key areas of responsibility include:

• To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment.
• To prepare monthly accurate rolling 12 months forecast for hotel rooms revenue by Market Segment.
• To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality.
• To prepare and chair a weekly Revenue Meeting. 
• Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
• Set monthly targets of upselling revenue for front office and reservations department.

MISSION:

Be a key contact for Credit Insurance and Services solutions between clients, brokers and Coface internal functions, responsible for renewing portfolio of accounts.

MAIN RESPONSIBILITIES:

• Manage strategic relationships with clients and brokers, ensuring compliance and providing product/service information
• Resolve client issues and complaints, coordinating with internal departments for timely solutions
• Handle contract renewals, pricing negotiations, and derogation requests as needed
• Execute and improve commercial team processes, providing input to management for development
• Prepare analytical reports and presentations for clients and internal stakeholders
• Attract potential customers by answering inquiries and suggesting additional products/services
• Actively promote new products and solutions of Coface within the existing clients in order to maximize up-selling effect. 
• Manage the customer relationship throughout the client life cycle.

Ratehawk is part of Emerging Travel Group - a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As a Junior Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in Bangkok, Thailand.

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems.

Key qualifications

• Relevant experience. Ideally, 1 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in account management or business development of B2B travel companies;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Readiness for business trips. 10-20% of working time might be required for market visits.  

We offer you 

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice

1. Job Purpose:

Responsible for coordinating strategic planning efforts, supporting corporate initiatives, driving business growth and leading the evaluation of acquisition and partnership opportunities. This role plays a key part in both the execution of the company’s strategic initiatives and in improving processes related to corporate communication, budgeting, and project management.

2. Main Responsibilities:

2.1 Strategic Planning & Coordination:

• Coordinate and liaise with senior leadership in the development and implementation of the company's strategic plans.
• Lead efforts in evaluating acquisition and partnership opportunities, conducting financial analysis, valuations, and due diligence.
• Serve as the lead in building business cases for strategic initiatives, incorporating financial analysis, market assessments, and competitor evaluations.
• Ensure routine tracking of the 3-Year Plan strategic initiatives to improve overall business performance, as committed to the board of directors.

2.2 New Business Growth:

• Lead and facilitate new business growth projects for Minor Food, focusing on an asset-lite model to optimize return on investment (ROI).
• Identify and evaluate new market opportunities, including innovative business models and strategic partnerships, ensuring alignment with long-term company growth objectives.

2.3 Corporate Project Support:

• Support executives in the communication, tracking, and analysis of corporate projects to ensure alignment with the company’s strategic goals.
• Interact regularly with project managers to monitor progress and address any potential challenges.
• Assist in the development of key corporate workshops and strategic programs.

2.4 Process Improvement & Efficiency:

• Improve processes related to budget book presentations and quarterly reviews, ensuring better clarity and efficiency in reporting.
• Establish and promote digital communication platforms (e.g., employee website, intranet) and introduce new tools to enhance internal communication.

2.5 Content & Communication Development:

• Develop storyboards and content, supporting the communication of strategic initiatives and corporate branding.
• Assist in achieving alignment with the corporate brand book, ensuring consistency across all platforms.
• Prepare meeting agendas and document minutes to ensure clear and actionable outcomes.

2.6 Document & Vendor Management:

• Support the development of business strategy documents and ensure their alignment with the overall company goals.
• Interact with third-party vendors on various projects, ensuring deliverables meet the organization’s strategic needs.

2.7 Stakeholder & Vendor Interaction:

• Collaborate with key internal stakeholders and external partners to facilitate smooth execution of strategic projects.
• Assist in managing relationships with third-party vendors to ensure timely and quality delivery of services.

•We are seeking a performance-driven Senior Sales Manager – Corporate Accounts & MICE to deliver immediate revenue growth through strategic corporate account management and proactive MICE development.

•The ideal candidate brings an established portfolio of corporate and MICE clients and can activate accounts quickly to generate business.

•Responsible for securing high-value opportunities across contracted corporate accounts, room revenue, group production, and group catering contribution.

•Develop and execute strategic account plans, conduct regular client visits and reviews, and expand market share within Bangkok’s competitive landscape while thriving in a fast-paced, high-pressure environment.

1. Job Purpose:

The Internal Control Manager is responsible for designing, implementing, monitoring, and improving the company’s internal control framework to ensure compliance with regulatory requirements, strengthen risk management, and support operational effectiveness. The role ensures the company meets all obligations under relevant listing rules, corporate governance codes, and internal control standards. The role is also responsible for consolidated management accounts, budget preparation, reliable financial forecasting, and quarterly and annual statutory reporting.

1. Main Responsibilities:

2.1 Internal Control Framework & Governance

• Develop and maintain an enterprise-wide internal control framework aligned with COSO and regulatory expectations.
• Evaluate and improve the effectiveness of internal controls over financial reporting (ICFR), operations, and compliance.
• Lead periodic assessments of control adequacy, control self-assessment (CSA) programs, and risk/control matrices.

2.2 Regulatory Compliance (Listed Company Requirements)

• Ensure compliance with stock exchange regulations (e.g., SET/SEC Thailand or other listing rules).
• Support preparation and certification of internal control declarations for annual reporting.
• Coordinate with regulators, auditors, and stakeholders on internal control matters.
• Monitor changes in regulatory requirements and update internal control practices accordingly.

2.3 Risk Management Integration

• Work with the Risk Management team to align internal controls with key risks identified in the enterprise risk assessment.
• Conduct risk‑based reviews to identify weaknesses, control gaps, and process inefficiencies.
• Recommend and oversee remediation plans.

2.4 Process Improvement & Efficiency

• Review business processes to identify opportunities for automation, standardization, and efficiency.
• Lead cross-functional initiatives to strengthen governance, reduce control failures, and enhance operational effectiveness.
• Partner with IT to assess and strengthen IT general controls (ITGC) and application-level controls.

2.5 Audit Coordination

• Serve as the primary liaison for internal and external audits.
• Coordinate audit schedules, documentation requests, and management responses.
• Track audit findings and ensure timely implementation of corrective actions.

2.6 Policy & Procedure Management

• Develop, update, and communicate internal policies, procedures, and control guidelines.
• Conduct periodic reviews to ensure policies are aligned with best practices and regulatory standards.
• Provide training and support to employees to reinforce control awareness.

2.7 Management Reporting

• Prepare internal control dashboards, risk/control matrices, and periodic reports for management, Audit Committee, and Board of Directors.
• Present findings, gaps, and improvement strategies to senior leadership.
• Provide insights on control weaknesses and recommend practical solutions.

2.8 Review of Consolidated Financial Statements

• Review monthly and quarterly consolidated financial statements prepared by the Global Shared Service Center (GSSC) and local accounting teams to ensure accuracy and compliance with international accounting standards.
• Validate reporting from international subsidiaries and hub entities, ensuring alignment with corporate requirements.
• Identify discrepancies, recommend adjustments, and ensure financial data is properly reflected in reports.

2.9. Ad-hoc Financial Support & Special Projects

• Perform additional financial analysis and reporting as assigned.
• Support special projects relating to international hubs, including mergers & acquisitions, due diligence, system implementations, and process improvements.

•Grow Corporate & MICE revenue through proactive prospecting, account development, and strategic partnerships.

•Manage a portfolio of key accounts and develop new segments (industrial estates, aviation/logistics, education, agencies, and MICE planners).

•Lead the full sales cycle: RFP handling, negotiation, contracting, and conversion to confirmed business.

•Work closely with Revenue, Events, and Marketing to optimize rate strategy, production, and pipeline performance.

•Represent the hotel in client events, networking, and industry activities to strengthen market presence and demand generation

Engineering Leadership & Strategy

• Define and drive overall engineering strategy, architecture, and technical roadmap
• Establish best practices in system design, coding standards, testing, and deployment
• Ensure scalability, performance, and reliability of all systems
• Evaluate and adopt new technologies to improve engineering capabilities

Team Management & Development

• Lead, mentor, and grow a team of engineers across multiple squads
• Set clear goals, KPIs, and performance expectations for team members
• Conduct performance reviews and provide continuous feedback
• Coach team members in both technical and soft skills
• Build a strong engineering culture focused on ownership, collaboration, and quality
• Lead hiring process including interviewing and evaluating candidates

Technical Oversight

• Oversee system architecture including frontend, backend, and infrastructure
• Review and guide implementation of complex features and systems
• Ensure code quality through code reviews, testing strategies, and best practices
• Troubleshoot and resolve critical technical issues and production incidents
• Ensure systems are maintainable, reusable, and scalable

Product & Cross-functional Collaboration

• Work closely with Project Managers, Designers, and QA to deliver high-quality products
• Translate business requirements into scalable technical solutions
• Drive alignment between engineering and business goals

Delivery & Execution

• Oversee project timelines and ensure timely delivery of milestones
• Improve development processes to increase speed and efficiency
• Ensure proper planning, prioritization, and execution across teams
• Monitor and improve development lifecycle (CI/CD, testing, release process)

• 8+ years in software engineering with 3+ years in leadership roles
• Strong hands-on experience in ReactJS, Next.js, and backend (NestJS, Ruby or similar)
• Solid understanding of system design, microservices, scalability, and performance optimization
• Experience with databases (PostgreSQL, NoSQL) and caching mechanisms
• Familiar with testing practices (Unit, Integration, E2E)
• Experience with cloud platforms (AWS, Azure, GCP) and DevOps tools (Docker, Kubernetes)
• Strong knowledge of Git and modern development workflows
• Proven ability to lead teams, deliver projects, and drive engineering excellence

• Hybrid work
• Health insurance
• Annual health check
• Laptop and other equipments
• Grab transportation credit
• Education allowance
• Performance bonus

Working arrangement: Work at the office 100% at Empire Tower (BTS Chong NonSri)

Role Summary

This role sits within the FIBD team and is responsible for managing key financial institution partnerships in Thailand, supporting merchant-related initiatives, and improving partnership performance across cost, payment success rate, and operational effectiveness.

The role requires close coordination with financial institutions, regional stakeholders, and internal teams to support complex merchant needs, especially for strategic accounts and cross-border business.

Key Responsibilities

Financial Institution Partnership Management

• Manage relationships with key financial institutions and payment partners in Thailand
• Drive partnership performance with focus on:
• payment cost optimization
• payment success rate improvement
• channel stability and operational effectiveness
• Manage merchant onboarding with financial institutions, including key setup items such as MID acquisition, pricing alignment, and onboarding readiness
• Lead regular partner reviews and QBRs, including performance tracking, issue follow-up, and action planning
• Support negotiations on pricing, rebates, routing, and partnership improvements
• Work with internal teams and external partners to resolve payment issues and maintain strong service quality

Alibaba Merchant PIC Coordination with Regional FIBD

• Partner with Regional FIBD to support Alibaba intra-group merchants from the Thailand side
• Act as a key local coordination point for merchant PICs, translating merchant needs into clear internal actions and partner engagement plans
• Support complex merchant initiatives, including card installment expansion, payment optimization, new solution requests, and cross-border business needs
• Coordinate closely with External FI Partners, Product, Operations, Risk, Compliance, Finance, and Tech to ensure timely and structured execution

A+ Partner Management for Antom Cross-border Merchants

• Manage strategic A+ payment institution relationships supporting Antom’s cross-border merchant business in Thailand
• Work closely with partners such as TrueMoney, LINE Pay, KBank, and other key institutions to improve merchant outcomes and partnership effectiveness
• Drive collaboration on onboarding, performance improvement, issue escalation, acceptance expansion, and solution enablement
• Ensure partner readiness, responsiveness, and performance meet the needs of Antom’s cross-border merchants

Cross-functional Coordination and Governance

• Work closely with BD, Product, Risk, Compliance, Finance, Operations, and Tech teams to support payment initiatives and partner issues
• Drive structured follow-up on issues affecting merchant performance, payment economics, or partner delivery
• Support internal governance, reporting, and OKR tracking across partnership priorities

• Bachelor’s degree in Business, Finance, Economics, or a related field
• 5 – 7 years of relevant experience in partnerships, banking, fintech, payments, or related financial services
• Strong understanding of payment and financial institution products, with the ability to navigate complex partner setups and merchant requirements
• Deep understanding of fund flows, especially cross-border fund flows, settlement logic, and their commercial implications
• Strong experience in partnership management, commercial coordination, and performance-driven stakeholder engagement
• Ability to manage complex merchant and partner needs with strong execution discipline
• Strong analytical and problem-solving skills, with the ability to turn payment performance data into actionable insights
• Strong communication and stakeholder management skills, including the ability to engage confidently with C-level stakeholders
• Comfortable working across local, regional, and cross-functional teams in a fast-paced environment
• Fluent in English and Thai; Chinese is a plus

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

Reporting to the Head of SME Business, you will lead partnership strategy and execution to drive SME business performance. You will collaborate cross-functionally to develop and implement commercial initiatives, translating business needs into impactful partnerships that deliver measurable results.

This role requires strong commercial acumen, expertise in partnership management, and the ability to translate business needs into effective collaborations.

Key Responsibilities:

• Lead commercial partnerships to drive merchant acquisition and overall SME business performance
• Develop and execute partnership strategies to support sustainable SME growth
• Define the partnership roadmap aligned with overall SME business strategy and priorities 
• Identify and prioritize high-impact partnership opportunities across merchant segments, groups, and use cases
• Collaborate cross-functionally to ensure seamless execution from strategy through to implementation
• Own commercial discussions, including deal structuring, negotiation, and ongoing partnership management
• Monitor partnership performance and optimize initiatives to maximize the business impact

• Bachelor’s degree in Business Administration, Engineering, or a related field

• 5+ years of experience in partnerships, strategy, or commercial roles, preferably within e-commerce or digital platforms
• Proven stakeholder management and leadership skills, with the ability to drive cross-functional collaboration
• Strong analytical, critical thinking, and problem-solving capabilities 
• Proficiency in Thai and English (written and verbal)
• Ability to thrive in a fast-paced, dynamic environment

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

Role Overview

We are seeking a highly driven and hands-on Country Marketing Manager to lead and execute all local marketing initiatives in close collaboration with the Sales Team.

This role is responsible for overseeing the country’s marketing strategy, campaign execution, partnerships, events, and brand presence — ensuring full alignment with global direction while adapting effectively to local market dynamics.

This role requires someone who thrives in a fast-paced, high-performance environment, is disciplined with deadlines, and operates with a strong data-driven mindset. Success in this role is measured through clear, quantifiable KPIs, not activity alone.

The Country Marketing Manager will report directly to the Head of Marketing (APAC) and act as the key bridge between Global Marketing and the Local Sales Team.

Key Responsibilities

1. Strategic & Operational Leadership

Develop and execute the country-level marketing plan aligned with global strategy

Localize global campaigns to fit the country’s audience and regulations

Identify growth opportunities, trends, and competitive movements in the market

Set clear monthly and quarterly marketing targets with measurable KPIs

Operate with strict adherence to timelines and campaign deadlines

Translate business targets into measurable marketing objectives

Continuously optimize strategies based on performance data and insights

2. Sales Collaboration & Revenue Support

Work closely with the Sales Team to support client acquisition and retention

Develop marketing initiatives that directly drive deposits, trading volume, and IB growth

Support Sales with promotional tools, presentations, materials, and local activations

Align marketing timelines with sales targets and regional priorities

3. Campaign Execution & Performance

Oversee local campaigns (digital, offline, partnerships, influencer, events)

Monitor ad performance and ensure optimal budget allocation

Track ROI, cost per acquisition, and campaign performance metrics

Provide regular performance reports to Head of Marketing

4. Events & Brand Activation

Organize and manage local seminars, roadshows, expos, and partner events

Ensure premium brand positioning and consistent messaging

Coordinate with suppliers, venues, and partners

5. Partnerships & Local Network Development

Identify and manage local influencers, educators, and business partners

Build strategic relationships to strengthen brand presence

Oversee content collaboration initiatives

6. Compliance & Brand Governance

Ensure all local marketing activities comply with company policies and regulations

Maintain brand consistency across all local communications

7. Performance-Driven Execution

Work in a fast-paced environment with multiple concurrent priorities

Deliver campaigns and initiatives on time and within budget

Make decisions based on measurable data, not assumptions

Track, analyze, and report performance metrics regularly

Take full ownership of results — both wins and underperformance

Requirements

· Bachelor’s Degree in Marketing, Business, or related field

· Minimum 3–5 years experience in Marketing (Forex/Finance industry preferred)

· Strong understanding of performance marketing and ROI tracking

· Proven experience working closely with Sales Teams

· Strong leadership and organizational skills

· Ability to manage multiple projects under pressure

· Analytical and data-driven mindset

· Excellent communication skills (English + local language)

· Proven ability to work in a fast-paced, deadline-driven environment

· Strong analytical skills with the ability to interpret data and turn insights into action

· Comfortable working with KPIs, performance dashboards, and ROI reporting

· High level of accountability and ownership

Key Competencies

Results-oriented

Highly accountable

Strong execution ability

Strategic but hands-on

Commercially minded

Strong cross-functional collaborator

Requirements

· Bachelor’s Degree in Marketing, Business, or related field

· Minimum 3–5 years experience in Marketing (Forex/Finance industry preferred)

· Strong understanding of performance marketing and ROI tracking

· Proven experience working closely with Sales Teams

· Strong leadership and organizational skills

· Ability to manage multiple projects under pressure

· Analytical and data-driven mindset

· Excellent communication skills (English + local language)

· Proven ability to work in a fast-paced, deadline-driven environment

· Strong analytical skills with the ability to interpret data and turn insights into action

· Comfortable working with KPIs, performance dashboards, and ROI reporting

· High level of accountability and ownership

Key Competencies

Results-oriented

Highly accountable

Strong execution ability

Strategic but hands-on

Commercially minded

Strong cross-functional collaborator

About the Role

As the Head of AI Engineering, you will lead and scale our AI Engineering function across enterprise deployments. You will define the technical vision, build and mentor a high-performing team, and ensure that AI solutions move beyond proof-of-concept into reliable, production-grade systems that drive measurable business impact.

This is a player-coach role — you will both guide strategy and remain close to the technology. You will oversee multiple enterprise engagements, shape system architecture standards, and ensure delivery excellence across all implementations.

You will own the success of AI delivery at scale — from technical direction and team capability to customer outcomes.

What You'll Do

AI Engineering Leadership

• Define and drive the overall AI engineering strategy, architecture standards, and best practices
• Build, mentor, and lead a team of AI engineers across multiple projects
• Establish scalable delivery processes, code standards, and quality benchmarks
• Create a strong engineering culture focused on ownership, speed, and impact

Enterprise AI Delivery Oversight

• Oversee end-to-end delivery of AI solutions across enterprise clients
• Ensure teams deliver from discovery → design → deployment → adoption successfully
• Act as escalation point for complex technical or delivery challenges
• Work closely with customers and stakeholders to ensure solutions align with real business needs

Agentic AI & System Architecture

• Define architecture patterns for multi-agent systems, orchestration, and AI workflows
• Guide teams in building reliable, production-ready agentic systems (LangChain, LangGraph, etc.)
• Ensure best practices in:
• LLM orchestration
• RAG pipelines
• evaluation & monitoring
• human-in-the-loop design

Technical Strategy & Innovation

• Stay at the forefront of AI advancements (LLMs, agents, infra) and translate them into practical use cases
• Evaluate tools, frameworks, and infrastructure to standardize across teams
• Drive internal innovation — reusable frameworks, templates, and tooling

Product & Cross-functional Impact

• Identify patterns across enterprise projects and translate them into product opportunities
• Partner with Product and Engineering leaders to influence roadmap
• Drive development of internal platforms, reusable assets, and accelerators

Operational Excellence

• Define KPIs for delivery success (adoption, performance, ROI)
• Ensure systems are scalable, observable, and maintainable
• Improve delivery speed through reusable components and standardized workflows

Must-Haves

• 5+ years in software engineering, with 3–5+ years in AI/ML systems in production
• Proven experience leading engineering teams or technical organizations
• Deep hands-on experience with:
• LLMs (OpenAI, Anthropic, Gemini, OSS models)
• Prompt engineering, RAG, fine-tuning, evaluation
• Agentic AI systems (multi-step reasoning, tools, memory)
• Strong system design skills across APIs, cloud (AWS/GCP/Azure), and data systems
• Experience working with enterprise clients or complex environments
• Strong ownership mindset — accountable for outcomes, not just delivery

• Hybrid work
• Health insurance
• Annual health check
• Laptop and other equipments
• Free snacks & drinks
• Weekly massage
• Grab transportation credit
• Education allowance
• Performance bonus

MAIN DUTIES:

• Be responsible for managing international sales activities to meet or exceed regional and event targets.
• Identify clients’ needs, maintain the relationship (mostly with senior positions) & increase the revenue with existing clients, deal with day-to-day clients’ requirements
• Search and evaluate new prospects, build up exhibitor database, market research and develop relationships with potential clients in order to expand the customer network and company’s market share in local industry
• Develop sales plans to do up-selling through sponsorship, advertising or integrated packages
• Maintain good relationship with related Thailand & International organisations, develop brand awareness and industry specific knowledge, including competitor events, keep up to date & analyse competitors’ activities
• Closely coordinate with the offices worldwide within network in managing exhibitions, agents for prospects, customer services
• Analyse the show’s success and prepare reports, monitor after-sales services, compile and analyse sales figures for regional sales reports
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Capture and enter sales contract information into the CRM/ invoicing system, being in charge of exhibitors’ payment follow up.
• Develop the brand and industry specific knowledge, including competitor events
• Directly report to and assist Deputy Event Director in various matters of sales and event management
• Perform additional responsibilities as assigned.

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’

needs and complaints tactfully and efficiently

• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel
• Provide department orientation and training of the hotel service standards, procedures and programs
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Motivate and provides a work environment which brings out the best in team members
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/ features. Be knowledgeable of ALL enrollment, ALL Points
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel