Total 1 Senior Executive job vacancies in Hanoi

Operations

• Support the Executive Housekeeper in overseeing day-to-day housekeeping operations across guestrooms, public areas, laundry, linen, uniforms, and floral services
• Ensure implementation and adherence to Housekeeping SOPs and brand standards
• Conduct regular inspections of rooms, public areas, and back-of-house to maintain cleanliness, maintenance, and presentation standards
• Monitor guest requests and feedback, ensuring timely follow-up and service recovery where required
• Ensure VIP guests, repeat guests, and priority members receive appropriate attention and service
• Coordinate with Front Office, Engineering, and Laundry to ensure smooth operations and accurate room status
• Monitor usage of linen, guest supplies, and cleaning materials in line with cost control guidelines
• Assist in planning and supervising deep cleaning and preventive maintenance programs

Team Management

• Support the Executive Housekeeper in supervising and guiding the housekeeping team
• Assist in preparing staff schedules and allocating daily tasks to ensure operational efficiency
• Provide on-the-job training and coaching to improve team performance and service delivery
• Ensure grooming, discipline, and performance standards are maintained
• Encourage teamwork, accountability, and a positive working environment
• Support recruitment, onboarding, and performance review processes

Administration & Control

• Assist in monitoring departmental expenses in line with the approved budget
• Maintain accurate records including inspections, lost & found, attendance, payroll inputs, and productivity reports
• Support preparation of reports, audits, and documentation as required
• Ensure compliance with safety, security, and hygiene standards (including key control and emergency procedures)
• Supervise external contractors and vendors to ensure compliance with hotel policies and standards

Communication & Support Role

• Maintain effective communication with all departments regarding housekeeping operations
• Keep the Executive Housekeeper informed of operational issues and follow up on action plans
• Act on behalf of the Executive Housekeeper in their absence as assigned