Total 2 Senior Executive job vacancies in Guindy, Chennai

We're looking for a dynamic and customer-focused Front Office Executive to join our team in Chennai, India. In this role, you'll be the first point of contact for our guests, setting the tone for their experience with professionalism, warmth, and efficiency. You'll manage daily front office operations, handle guest inquiries with empathy, and collaborate seamlessly with other departments to ensure exceptional service delivery. If you're organized, detail-oriented, and passionate about creating memorable guest experiences, we'd love to hear from you.

• Greet guests with a friendly and professional demeanor, ensuring swift and smooth check-in and check-out processes
• Manage guest inquiries, requests, and complaints with empathy and efficiency, resolving issues promptly and effectively
• Maintain accurate front office records, including logbooks, shift reports, and guest documentation
• Coordinate room bookings and maintain real-time room status information in collaboration with the Housekeeping department
• Monitor and maintain high standards of customer service at the reception desk, consistently exceeding guest expectations
• Liaise with various departments to address day-to-day administrative and operational issues transparently
• Maintain detailed records of banquet functions and special events hosted at the organization
• Motivate and support the reception team, fostering a collaborative and inclusive work environment
• Display a proactive approach in identifying and implementing service improvement initiatives
• Adhere to all organizational procedures, standards, and policies
• Perform additional duties that naturally align with the responsibilities of this position

1. Converting Requisition to PO (Manual)2. Invoice processing, (2 way & 3-way matching)3. Vendor setup / modify existing vendors.4. Payment Scheduling and monitoring5. AP Close / Schedule activity 6. Helpdesk7. T&E Audits8. Efficient query management and resolution as defined by the Process.9. Escalation to the supervisor for issues that cannot be handled basis of materiality.10. Prepare process-related reports. 11. Prioritization of tasks e.g. escalated query handling12. Resolve queries having inter-team dependencies e.g. Invoice Status, Payments etc.13. Provide training and guidance to team members, reporting requirements, and best practices.14. Foster a culture of sustainability awareness and accountability throughout the organization.