Total 571 Senior Executive job vacancies in D02 Anson, Tanjong Pagar

About the Company

We are a group of established healthcare brands in Singapore providing high-quality medical and dental services. Our focus is on delivering excellent patient care supported by strong operational and marketing capabilities.

Location: Singapore (Ubi – 3 days/week; Orchard – 2 days/week)

Job Description

We are seeking a Customer Relations Executive to support patient communication, lifecycle marketing, and engagement initiatives across a portfolio of premium healthcare brands in Singapore, including International Medical Clinic (IMC), Smilefocus, and GPA Dental.

This role focuses on strengthening patient relationships through data-driven communication, supporting engagement activities, and coordinating outreach initiatives across digital and offline channels.

Key Responsibilities

CRM & Lifecycle Marketing

• Plan and execute CRM campaigns across patient lifecycle stages, including acquisition, retention, and reactivation

• Develop segmented communication workflows based on patient profiles and behaviour

• Execute EDM and messaging campaigns using CRM/marketing automation tools (e.g. Mailchimp or similar)

• Monitor campaign performance and prepare reports with insights and recommendations

Patient Engagement & Events

• Support planning and execution of healthcare talks, educational sessions, and patient engagement events

• Coordinate event logistics, communications, registration, and post-event follow-up activities

• Assist in developing engagement initiatives to improve patient awareness and participation

Partnership & Outreach Support

• Support coordination of partnerships and engagement activities with external organisations and community stakeholders

• Assist in joint initiatives and co-branded engagement programmes

Content & Communication Support

• Support creation of patient-facing communications including EDMs, event invitations, and informational materials

• Ensure messaging is consistent across communication channels and aligned with brand guidelines

Data Management & Reporting

• Maintain CRM database quality, segmentation, and data hygiene

• Track engagement performance across campaigns and events

• Prepare reports on key metrics such as open rates, engagement rates, participation outcomes and conversion rate.

• Strong understanding of marketing performance and return (Marketing ROI), with ability to track, analyse, and report on marketing initiatives across CRM and engagement activities.

Compliance & Coordination

• Ensure all communications comply with Singapore healthcare advertising guidelines (MOH) and internal policies

• Work closely with internal clinical and marketing teams to ensure alignment of messaging

Requirements

• Bachelor’s degree in marketing, Communications, Business, or related field

• 2–4 years of experience in CRM, marketing, events, or customer engagement roles

• Experience with CRM or email marketing platforms (e.g. Mailchimp, HubSpot, or similar)

• Strong organizational and coordination skills, particularly for events or campaigns

• Strong written and verbal communication skills

• Ability to manage multiple tasks and work across different teams

Preferred Skills / Advantageous

• Experience in healthcare, education, hospitality, or service industries

• Exposure to event management, community engagement, or partnership marketing

• Familiarity with lifecycle marketing or segmented communication strategies

• Basic analytical skills with experience in reporting tools or dashboards

Key Competencies

• Attention to detail and strong organizational ability

• Strong interpersonal and communication skills

• Ability to work in a structured, fast-paced environment

• Proactive, hands-on, and solution-oriented mindset

Benefits

• Staff discounts on medical and dental services across our clinics

• Exposure to established premium healthcare brands

• Structured and supportive working environment

• Hybrid work arrangement (Ubi & Orchard)

Application Instructions

Interested applicants are invited to submit their resume and portfolio (if applicable). Only shortlisted candidates will be notified.About the Company

We are a group of established healthcare brands in Singapore providing high-quality medical and dental services. Our focus is on delivering excellent patient care supported by strong operational and marketing capabilities.

Location: Singapore (Ubi – 3 days/week; Orchard – 2 days/week)

Job Description

We are seeking a Customer Relations Executive to support patient communication, lifecycle marketing, and engagement initiatives across a portfolio of premium healthcare brands in Singapore, including International Medical Clinic (IMC), Smilefocus, and GPA Dental.

This role focuses on strengthening patient relationships through data-driven communication, supporting engagement activities, and coordinating outreach initiatives across digital and offline channels.

Key Responsibilities

CRM & Lifecycle Marketing

• Plan and execute CRM campaigns across patient lifecycle stages, including acquisition, retention, and reactivation

• Develop segmented communication workflows based on patient profiles and behaviour

• Execute EDM and messaging campaigns using CRM/marketing automation tools (e.g. Mailchimp or similar)

• Monitor campaign performance and prepare reports with insights and recommendations

Patient Engagement & Events

• Support planning and execution of healthcare talks, educational sessions, and patient engagement events

• Coordinate event logistics, communications, registration, and post-event follow-up activities

• Assist in developing engagement initiatives to improve patient awareness and participation

Partnership & Outreach Support

• Support coordination of partnerships and engagement activities with external organisations and community stakeholders

• Assist in joint initiatives and co-branded engagement programmes

Content & Communication Support

• Support creation of patient-facing communications including EDMs, event invitations, and informational materials

• Ensure messaging is consistent across communication channels and aligned with brand guidelines

Data Management & Reporting

• Maintain CRM database quality, segmentation, and data hygiene

• Track engagement performance across campaigns and events

• Prepare reports on key metrics such as open rates, engagement rates, participation outcomes and conversion rate.

• Strong understanding of marketing performance and return (Marketing ROI), with ability to track, analyse, and report on marketing initiatives across CRM and engagement activities.

Compliance & Coordination

• Ensure all communications comply with Singapore healthcare advertising guidelines (MOH) and internal policies

• Work closely with internal clinical and marketing teams to ensure alignment of messaging

Requirements

• Bachelor’s degree in marketing, Communications, Business, or related field

• 2–4 years of experience in CRM, marketing, events, or customer engagement roles

• Experience with CRM or email marketing platforms (e.g. Mailchimp, HubSpot, or similar)

• Strong organizational and coordination skills, particularly for events or campaigns

• Strong written and verbal communication skills

• Ability to manage multiple tasks and work across different teams

Preferred Skills / Advantageous

• Experience in healthcare, education, hospitality, or service industries

• Exposure to event management, community engagement, or partnership marketing

• Familiarity with lifecycle marketing or segmented communication strategies

• Basic analytical skills with experience in reporting tools or dashboards

Key Competencies

• Attention to detail and strong organizational ability

• Strong interpersonal and communication skills

• Ability to work in a structured, fast-paced environment

• Proactive, hands-on, and solution-oriented mindset

Benefits

• Staff discounts on medical and dental services across our clinics

• Exposure to established premium healthcare brands

• Structured and supportive working environment

• Hybrid work arrangement (Ubi & Orchard)

Application Instructions

Interested applicants are invited to submit their resume and portfolio (if applicable). Only shortlisted candidates will be notified.

Key Responsibilities

IOR/EOR Operations & Documentation

·Coordinate end-to-end IOR/EOR processes for global shipments, including pricing and documentation.

·Work with freight forwarders and customs brokers for smooth clearance and delivery.

·Verify and maintain shipping documents — invoices, packing lists, certificates of origin.

·Prepare import/export permits, declarations, and other required trade documents.

Pricing, Sourcing & Partner Communication

· Act as a direct point of contact for clients on pricing enquiries and shipment queries.

· Support pricing negotiations with partners to achieve competitive and sustainable rates.

· Source new overseas agents or service partners to support operational needs.

· Build and maintain strong working relationships with existing and new partners.

Compliance & Problem Resolution

· Stay current on customs regulations and trade policies across relevant countries.

· Ensure all shipments comply with applicable import/export laws and guidelines.

· Identify and resolve operational issues such as shipment delays or customs holds.

Requirements:

· Diploma in International Business, Logistics, Supply Chain, or a related field.

· 1–2 years of experience in logistics, freight forwarding, or trade operations. Candidate with relevant internship experience are welcome.

· Familiarity with IOR/EOR processes and international trade regulations is a plus.

· Knowledge of APAC trade regulations is an advantage.

· Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

· Proficiency in Microsoft Office (Excel, Word, Outlook).

· Excellent communication and interpersonal skills — comfortable engaging with overseas partners.

Working hours:

Mon to Fri 9am - 6pm

Local Responsibilities:

• Responsible for planning and driving direction, execution for the local marketing function including ATL advertising, BTL promotions, media plan, social media and influencer marketing.

• Work with external agency on the creation and development of various branding and promotional assets, from print to stores, to web.

• Work with regional team on POSM, video and products asset for local executional.

• Work closely with Sales team to support local activities, roadshow & in store activities.

• Manage budget and track KPI, ROI against marketing campaigns / spending.

• Ensure and track retail display excellence.

• Respond to customers queries and comments on social media, marketing email and any other channels.

• Support entire product line life cycle from strategic planning to tactical activities.

• Conduct monthly market visits to monitor competitor activities, share best practices and recommend action plans to the team.

• Any other ad hoc duties as assigned

Requirements:

• Minimum Bachelor’s Degree/Diploma with specialization on Business or Marketing

• Min 3 years of experiences in a similar role

• Proficient in MS office, Meta & Google business management platforms and any other social media management platforms.

• Detail oriented, organized resourceful and agile with an ability to adapt and problem solve

• Excellent communication skills, verbal and written

Working hours:

Mon to Fri, 9am to 6pm

POSITION SUMMARY :

To manage and support assigned key accounts by delivering responsive customer service, coordinating order fulfilment, and working closely with internal teams to meet customer expectations and strengthen long-term relationships.

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED :

Key Account & Customer Service Management

• Serve as the primary contact for assigned key accounts, ensuring prompt and professional responses to customer enquiries and requests

• Build strong working relationships with customers by understanding their business needs, priorities, and service expectations

• Handle customer concerns, complaints, and service issues with urgency, working across teams to achieve timely resolution

• Provide accurate updates on order status, delivery schedules, and any supply constraints to maintain customer confidence

• Support customer retention and satisfaction by delivering a high standard of service and consistent follow-through

Order Coordination & Account Support

• Process customer orders, order changes, and related documentation accurately and on time

• Coordinate with planning, logistics, and manufacturing teams to support delivery commitments for key accounts

• Monitor open orders, backlog, and shipment schedules, and proactively communicate any changes or risks to customers

• Manage customer requirements such as forecast updates, sample requests, returns, and portal maintenance where applicable

• Ensure data accuracy in ERP or customer systems to support seamless order tracking and reporting

Cross-Functional Collaboration & Service Improvement

• Work closely with Sales and Business Development teams to support account growth and customer engagement

• Collaborate with internal stakeholders to resolve delivery, quality, pricing, or documentation issues affecting customers

• Participate in customer reviews, internal service meetings, and continuous improvement initiatives to enhance the customer experience

• Identify service gaps and recommend process improvements to improve responsiveness, accuracy, and efficiency

Process Optimization & Administrative Support

• Maintain accurate customer records, account documentation, and service-related reports

• Support ad-hoc customer service, account coordination, and departmental projects as assigned by the Manager

INTER BU / SBG LIAISONS (Responsibility for transversal activities or cross departmental line : projects, programs, etc.)

1. Liaise with Sales, Planning, and Manufacturing teams to support order fulfilment and customer commitments.

2. Coordinate with Logistics to ensure timely deliveries and shipment updates for customers.

3. Work with Finance on billing, credit, and account-related discrepancies impacting customer service.

4. Collaborate with IT/IS on customer-specific system or portal requirements, including EDI and reporting needs.

EDUCATION (Qualifications obtained in the course of formal education and/or training)

Diploma or Degree Holders.

EXPERIENCE & KNOWLEDGE REQUIRED:

At least 3 years of experience in customer service, key account support, order management, or sales support, preferably in the electronics or manufacturing industry. Experience managing customer relationships and coordinating across functions will be an advantage.

Familiarity with ERP/CRM systems, preferably QAD or similar applications, and proficiency in Microsoft Excel, Word, and customer portal tools.

Working hours:

Mon to Fri, 8:30am to 5:30pm

Job Scope :

1) Handle phone calls, emails, and other communications in a timely and professional manner.

2) Issue invoice and perform data entry using MYOB software .

3) Check & update worker attendance using Infotech software.

4) Process worker salary.

5) Check IN & Out workers dormitory & transport.

6) Arrange worker Medical Checkup.

7) Register course for workers.

8) Update workers work pass expiry date

9) Staff pantry item upkeep and purchase when stock low

8) Assist in the planning and coordination of events, conferences, and team activities.

9) Any ad hoc task assigned.

Requirements:

• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other office software

• Familiar with Infotech HRM software & MYOB Software

• A team player with a positive and collaborative attitude

• 5.5 days work with alternate Saturday off. Max work 3 Saturday per month.

Working hours:

Mon to Fri, 8:30am to 5:45pm

Alt. Sat, 8:30am to 12:30pm

Job Summary

We are seeking an experienced and driven Senior Airfreight Customer Service Executive with 5–10 years of freight forwarding experience to handle key customer accounts, manage quotations, and support sales operations.

The ideal candidate should be capable of independently managing customer requirements, driving quotation strategies, and eventually taking on a full SOE role.

Key Responsibilities

• Act as the main point of contact for key customers on airfreight inquiries

• Handle end-to-end quotation (RFQ, ad-hoc, project shipments) with competitive pricing strategy

• Liaise with airlines, co-loaders, and vendors to secure best rates and space

• Follow up on quotations and drive conversion to confirmed bookings

• Provide market insights (rates, capacity, peak season trends) to customers and internal team

• Coordinate with operations, warehouse, and accounts for smooth execution

• Support and work closely with Sales / SOE team on business development and account management

• Monitor shipment progress and proactively manage exceptions

• Maintain accurate records in system (e.g., Shipthis )

• Mentor junior team members when required

Requirements

• 5–10 years experience in airfreight / freight forwarding

• Strong knowledge of airfreight operations, pricing, and airline coordination

• Proven experience in quotation handling and customer servicing

• Familiar with Singapore Customs permits (XO, OD, etc.) is an advantage

• Ability to work independently and handle key accounts

• Strong communication, negotiation, and problem-solving skills

• Proficient in MS Office and logistics systems

Preferred Profile

• Experience handling key accounts / freehand customers

• Strong network with airlines / co-loaders is a plus

• Commercial mindset with focus on profitability and conversion

• Leadership potential to step into SOE role

Working hours:

Mon to Fri 9am-6pm

Sat 9am - 1pm ( alternate sat after probation )