Total 5 Fresh/Entry Level job vacancies in George Town

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

We are a vegetable distribution company serving B2B customers. We are looking for a responsible and detail-oriented individual to support the team in daily sales and administrative operations.

Job Responsibilities

• Receive and process customer orders in system
• Handle basic customer enquiries
• Coordinate orders and indents
• Ensure orders are prepared on time
• Update, finalise and print/ send invoices
• Assist with general sales admin support duties
• Other ad hoc tasks or projects

Requirements

• Responsible with great attention to detail
• Able to work independently and prioritise tasks during busy period
• Positive attitude and able to work well with others
• Basic computer skills
• Bilingual in English and Mandarin (need to liaise with Chinese speaking customers)

Working Hours and Location

• 5.5 days work week: Monday to Friday 7.30am to 4.00pm, Saturday 7.30am to 12.00pm (timing can be discussed)
• Possible future transition to 5-day work shift arrangement
• Work location: Pasir Panjang Wholesale Centre (5 minute walk from Haw Par Villa MRT)

Shortlisted candidates will be notified.

Find out more about us at www.yongjoo.com.sg

Candidates are expected to:-

• To be responsible for running and maintenance of the engine room and deck machinery of the tug.
• To be responsible for the bunkering, monitoring and recording of fuel/oil consumption of the craft.
• To attend to minor repairs of tug equipment and machinery.
• To report and record in the Engine Log Book any breakdown of engine, machinery and any accident.
• To submit timely the detailed PM defect list prior to the PM schedule date.
• To assist Technicians during repairs and PMs.
• To ensure that the machinery, equipment, etc, on board the tug are greased and maintained regularly.
• To handle towlines/tow winch and equipment during tug operations as instructed by the Tug Master.
• To carry out cleaning and maintenance work of tug, deck, engine room, wheelhouse and other equipment and appliances on board tug.
• To perform lookout duties as required by tug master.
• To attend to the safe securing of tug moored alongside and assist in splicing/replacing of tow ropes.
• To check all life-saving apparatus and other appliances on board tug and ensure its validity and operation readiness.
• To perform fire-fighting duties.
• To comply with the relevant requirements stipulated in the Related Documents above.
• To abide by the company’s Quality Policy and Quality Objectives for service level.
• To abide by the company’s QHSSE Policy, QHSSE Objectives and QHSSE Management Programme.

The ideal candidate must:-

• Possess a valid Port Limit Engine Driver (2nd Class) licence issued by Maritime and Port Authority of Singapore; and
• Be willing to perform shift work.

*Monthly salary as advertised is basic salary. Monthly gross salary includes night shift allowance, night shift special transport allowance, meal allowance, and productivity incentives (after successful clearance of Engineering Officer (Tug) Training Program), where applicable.

*Shortlisted candidates will join us as Trainee Engineering Officer (Tug) and undergo the Engineering Officer (Tug) Training Prorgam. Once he/she completes the training program, he/she will take on the role of Engineering Officer (Tug).

*New hires may be eligible for a sign-on bonus of up to S$3,500. Terms and conditions apply.

Candidates are expected to:-

• Take command of the tug and its crew;
• Navigate the tug safely and ensure proper precautions are taken by the crew, including the posting of a lookout in the wheelhouse;
• Monitor the machinery performance from the bridge and ensure that regular checks on engine room’s machinery have been carried out by the Engineers;
• Ensure all crew and contractors are properly attired with required PPE;
• Assign maintenance/other work/job to crew and conduct risk assessment prior to commencement of work;
• Take responsibility for the safety of the tug and crew under all circumstances and ensure that all repairs/defects are being attended to;
• Oversee and take charge of bunkering procedure with compliance to bunkering checklist provided;
• Ensure that all equipment, instruments, life-saving apparatus, fire-fighting appliances, and machinery are in good working condition and ensure that proper maintenance records are kept; and
• Communicate with the operations staff at Mission Command Centre on tug operations at all times and report any breakdown, accident, loss of properties, etc. immediately to the Duty operations staff.

The ideal candidate must:-

• Possess a valid Port Limit Helmsman licence issued by Maritime and Port Authority of Singapore; and
• Be willing to perform shift work.

*Monthly salary as advertised is basic salary. Monthly gross salary includes night shift allowance, night shift special transport allowance, meal allowance, and productivity incentives (after success clearance of Tug Master Training Program), where applicable.

*Shortlisted candidates will join us as Trainee Tug Masters and undergo the Tug Master Training Program. Once he/she completes the training program, he/she will take on the role of Tug Master.

*New hires may be eligible for a sign-on bonus of up to S$3,500. Terms and conditions apply.

Core Responsibilities

• Financial Analysis & Reporting: Assist in preparing revenue/cost reports, analyzing business profitability, and supporting multi-year planning.
• Accounting Operations: Support accounts payable/receivable, bookkeeping, journal entries, and bank reconciliations. 
• Data Management: Utilize tools like Excel, SAP, or Power BI to perform data analysis, maintain internal controls, and improve process efficiency. 
• Business Rotations: Participate in structured rotations across different divisions (e.g., controlling, treasury, corporate tax, or pricing).