Total 3,969 sourcing manager job vacancies

MMANAGER ( FULL TIME )

ABLE TO SERVE BOTH MALE AND FEMALE CLIENTS

CUSTOMERS SERVICE ORIENTATED, SALES DRIVEN AND TAGET ORIENTED PERSON

A TEAM PLAYER WITH GOOD COMMUNICATION AND INTERPERSONAL SKILL

RESPONSIBLE PREPARING THE NECESSARY TREATMENT PRODUCTS, STOCKS REPLENISHMENT, TOWELS

SUPPLY, ETC

BASIC + COMMISSION

AT LEAST 1 YEAR OF EXPERIENCE

STRONG COMMUNICATIONS AND INTERPERSONAL SKILLS WITH ALL LEVEL PEOPLE

WELL-GROOMEDANAGER ( FULL TIME )

We're looking for a hands-on Operations Manager to run our day-to-day service operations — leading the technician team, keeping jobs on schedule, holding service quality high, and keeping customers happy. You'll be the person who makes sure every job gets done well, on time, and that the team keeps improving.

What you'll do

• Lead the technician team — daily job allocation, dispatch, and scheduling so every booking is covered efficiently.
• Recruit, train and develop technicians, including fresh/inexperienced hires — set up onboarding, shadowing, SOPs and skills checklists so new staff get productive fast.
• Own service quality and safety — set standards, do spot-checks, handle escalations and customer complaints, and make sure work is safe and done right.
• Manage tools, parts and inventory — track stock, coordinate suppliers, and make sure technicians have what they need.
• Track performance — monitor jobs completed, response time, customer ratings, costs and revenue; report to the founder and act on the numbers.
• Coordinate bookings and customer service — work with the front-end/booking side so scheduling runs smoothly and customers are kept informed.
• Handle workforce admin — support work-permit / levy / MOM-related processes for foreign-worker technicians and ensure compliance.
• Improve and grow — find ways to make operations more efficient and support the company's growth.

What we're looking for

• Experience in operations, service or team management — ideally home services, facilities, trades, F&B ops, or similar fast-moving, people-heavy work.
• Strong people-management skills — able to lead, motivate and discipline a technician team, including foreign workers.
• Organised and calm under pressure — good at scheduling, prioritising, and solving problems on the fly.
• Customer-focused with clear communication.
• Comfortable with everyday tools — scheduling apps, spreadsheets, WhatsApp-based ops.

Nice to have

• Technical understanding of aircon / electrical / plumbing work.
• Bilingual (to communicate with foreign-worker technicians).
• Familiarity with MOM work-permit / levy processes.
• Class 3 driving licence.

Managers ensure that their assigned department, store, or district is well staffed and provisioned, adheres to quality and service standards, increases revenue and market share, and helps the business accomplish its goals. They hire and train employees, help develop and implement business strategies, and perform a variety of other tasks to ensure the business is thriving.

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Job Summary

Dashmesh Singapore Pte Ltd is a leading South Asian food distribution company, specialising in Indian and Pakistani dried and packaged food products. We serve regional markets and are committed to delivering quality products and excellent customer service. We are seeking a results-driven and customer-focused Export Assistant Manager / Manager to join our growing team. The successful candidate will play a key role in driving export sales, expanding market presence, and building long-term customer relationships.

Responsibilities

• Lead market development and sales of South Asian dried and packaged food products to regional and overseas customers to increase export revenue
• Acquire and maintain deep product knowledge to effectively communicate product benefits and competitive advantages to customers, enhancing sales conversion
• Identify and pursue new business opportunities by prospecting, networking, responding to trade enquiries, and generating leads to expand market reach
• Manage and nurture relationships with existing customers to maximise sales volume and encourage repeat business
• Develop, implement, and monitor targeted sales strategies to achieve defined sales targets and profitability goals
• Prepare accurate quotations, negotiate pricing terms, and follow up on sales enquiries to close deals efficiently
• Coordinate with internal teams to ensure timely order processing, accurate export documentation, and adherence to delivery schedules
• Monitor market trends, customer demands, and competitor activities to identify and recommend new growth opportunities
• Represent the company at trade shows, customer visits, and overseas business development activities to strengthen market presence
• Prepare and present detailed sales reports and forecasts for management review to support strategic decision-making

Preferred competencies and qualifications

• Possession of Class 2B / Class 3 driving licence
• Experience handling regional export markets and overseas customers
• Familiarity with export procedures and documentation
• At least 2-3 years of sales or export experience, preferably in FMCG or food distribution
• Strong communication, presentation, and interpersonal skills
• Strong negotiation and closing skills
• Self-motivated, proactive, and able to work independently

Other Information

Work Schedule

• Monday to Friday: 8:30 AM – 6:00 PM
• Saturday (Alternate): 8:00 AM - 12:30 PM

All Saturdays will be compensated separately.

Job Summary

We are seeking a Marketing Assistant to support our e-commerce business operations and growth in the Singapore market. The role involves digital marketing activities, product research, online sales support, and product sourcing coordination with suppliers.

Key Responsibilities

* Support e-commerce marketing campaigns, promotions, and online sales activities

* Manage product listings, product information updates, and promotional content

* Assist with social media content creation and customer engagement activities

* Conduct market research on Singapore customer preferences, competitors, and product trends

* Research and source products from supplier platforms such as 1688

* Communicate with Mandarin-speaking suppliers on product specifications, pricing, stock availability, and order arrangements

* Assist with product selection, cost comparison, and inventory planning

* Coordinate with suppliers and internal teams to ensure smooth procurement processes

* Monitor product performance and support improvements to online sales activities

* Prepare marketing reports and assist with business development initiatives

Requirements

* Good written and spoken Mandarin skills to communicate with Mandarin-speaking suppliers and support sourcing activities

* Experience with China supplier platforms such as 1688 and product sourcing processes is preferred

* Knowledge of e-commerce operations, online marketing, or digital sales platforms

* Experience in product research, supplier coordination, or procurement activities is an advantage

* Strong communication skills and attention to detail

* Able to work independently and manage multiple tasks

Preferred Skills

* E-commerce Operations

* Product Sourcing

* Supplier Communication

* Digital Marketing

* Social Media Marketing

* Market Research

* Inventory Planning

Employment Details

* Employment Type: Full-Time

* Location: Singapore

* Salary: SGD $3,500 – $4,000 per month (depending on experience and qualifications)

About the Company

We are a growing e-commerce company serving customers in Singapore. Our business focuses on online sales, product sourcing, and providing quality products to customers. We are looking for a motivated team member who can support our marketing and sourcing activities to grow the business.

What This Role Is About

If you enjoy talking to people, learning new things, and helping others make better decisions with their money, this role could be a great fit for you.

As part of our Wealth Management team, you’ll be based in an office environment, working primarily through tele‑consulting to engage customers. You’ll support customers at different stages of their lives — from starting their investment journey to planning ahead and protecting what matters most. Your role is to guide them with suitable solutions, one conversation at a time.

What You’ll Be Doing

• Engage customers mainly through tele‑consulting, along with in-person and virtual interactions to existing customers.

• Convert warm and cold leads into advisory appointments through structured tele‑consulting

• Proactively identify, engage and develop new customer relationships through outbound advisory conversations

• Achieved monthly acquisition targets through outbound prospecting and follow‑ups

• Build your customer base through structured outreach activities, tele‑prospecting initiatives and customer engagement programmes

• Understand customers’ needs, goals and life stages, and share suitable banking, investment and insurance solutions in a clear and responsible way

• Work closely with the Business Sales Manager to support business plans and contribute towards achieving team and individual KPIs

• Participate in bank‑led events, roadshows and outreach activities to meet customers and support business growth

Stay connected with existing customers by sharing relevant ideas, market updates and timely insights

Set personal goals for yourself and work steadily towards achieving them, with guidance from your manager and team

Keep learning and improving — whether it’s product knowledge, market awareness or communication skills

Who You’ll Enjoy This Role With

You don’t need to know everything on Day 1 — that’s what training is for. What matters more is your attitude and willingness to learn.

What You Can Expect From Us

• Competitive pay with a full benefits package
• Structured training and hands‑on coaching to build confidence and skills
• Supportive managers and a collaborative team environment
• Recognition programmes that reward good performance (yes — including overseas trips)
• Digital tools that support effective tele‑consulting and hybrid ways of working

This role is suited for you if you:

• Are curious about financial planning or wealth management
• Enjoy speaking with people and building rapport over the phone
• Are comfortable working in an office‑based, tele‑consulting environment
• Take pride in doing your work well and improving over time
• Are open to flexible working hours, including some weekends for events when required
• Candidates with prior financial advisory experience may be considered for more senior positions.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Reporting to the Director (Maritime Connectivity Solution), the primary job responsibilities:

• Recommend, identify and devise Business Development Plans and Sales Strategies for the Satellite Subscriptions (Airtime) Team, in alignment with Business Unit’s Objectives, to ensure profitability and growth in sales revenue.
• Connect and discuss with identified customers to understand their needs.
• Prepare and present quotations / commercial proposals in order to follow up on sales matters.
• Work with the Product Manager to create high quality proposals for the customers, while aligning to customers’ needs.
• Provide pre-sales assistance and after-sales support to customers.
• Implement and execute all business plans, while aligning to our corporate goals, to achieve sales performance target.
• Liaise closely with the Technical Manager to ensure efficiency in the sales and delivery of systems and services to the customers.
• Work with Network Support team on customers’ enquiries and maintain the relationship with existing customers.
• Any other ad hoc duties assigned by the Director (Maritime Connectivity Solutions)

Other Requirements:

• Diploma/Bachelor's Degree in telecommunication, electrical engineering.
• 4 - 8 years relevant working experience with good sales track record.
• Good Sales network in the marine industry and knowledge in Maritime Satellite services will be an advantage.Experience as Ex-Radio Officers, are added advantages.Good customer contacts withship managers/owners will be an advantage
• Possess excellent business acumen, communication & presentation skills.

Benefit

• Working Days: Monday - Friday, Alternate Half Saturday (staggered hours available)
• Phone Allowance
• Bonding Activities & Company Incentive Trip
• Performance Bonus & AWS

About The Role

We are looking for a Senior Project Manager (ACMV) to join our team on a full-time basis. In this role, you will be responsible for leading the project team.

Job Responsibilities

• Planning and scheduling of projects.
• Manage and lead a team of managers, engineers, supervisors and operation of assigned projects.
• Manage projects and to monitor the projects are carried out with respect to the target schedule.
• To handle design for projects and to ensure clients' requirements are met.
• To attend project meeting and to coordinate with clients, consultants, main contractors and sub-contractors.
• Preparation of Progress Claim, Materials Submission, Risk Assessment, Progress Report, Shop Drawings & As Built Drawings for projects.
• To forecast and anticipate possible issue for projects and to eliminate potential risks.
• Site supervision and to liaise with supervisors and workers to ensure smooth work flow.
• Planning of manpower and work arrangement with site person in charge.
• To liaise with suppliers on procurement and delivery of materials and equipment.
• Assist in settlement of project final account including variation orders.

Requirements

• At least 5 years of working experience in the related field is required for this position.
• Self-motivated and good problem-solving skills.
• Willing to learn, positive attitude.

Company Overview

Tru-Marine is a leading specialist in turbocharger maintenance, repair, and overhaul services. We deliver reliable, customer-centric solutions with a focus on quality and innovation. Certified in ISO 9001, ISO 14001, and OSHA 18001, we serve ships, locomotives, industrial plants, and offshore installations globally.

Job Summary

Lead commercial execution to drive business growth by developing pricing strategies, managing proposals, negotiating contracts, and supporting key accounts in alignment with company strategy and operational capabilities.

Responsibilities

• Lead commercial execution to achieve business growth aligned with company strategy and operational capabilities
• Develop, implement, and review pricing strategies to maintain competitiveness and optimize margins and profitability
• Manage end-to-end proposal and quotation processes by analyzing client requirements, developing pricing and commercial solutions, coordinating stakeholders, and delivering timely submissions
• Drive contract negotiation and management to secure favorable commercial terms, mitigate risks, and ensure compliance with company standards
• Collaborate with Sales to identify growth opportunities, strengthen customer relationships, and enhance account performance through commercial input on pricing, contracts, and proposals
• Support business development by contributing to market analysis, opportunity identification, proposal development, and client engagement activities
• Monitor and analyze commercial performance metrics such as revenue, margins, and forecasting, providing regular reports and insights to management
• Work cross-functionally with Operations, Finance, Legal, and Technical teams to ensure commercial agreements are practical, compliant, and executable
• Ensure compliance with internal governance, approval processes, and risk management frameworks across all commercial activities

Required competencies and certifications

• Diploma or Bachelor’s degree in Business Administration, Management, Engineering, or related field
• 5–8 years of experience in commercial, contracts, or sales support roles, preferably in marine, offshore, shipyard, or engineering/MRO industries
• Proven experience managing commercial, contracts, pricing, or sales support functions with strong cross-functional coordination and decision-making exposure
• Ability to balance operational demands with strategic priorities
• High level of integrity and accountability

Preferred competencies and qualifications

• Experience in marine, offshore, or engineering industries
• Strong stakeholder management and influencing skills to drive collaboration and decision-making
• Strong communication and presentation skills to effectively convey commercial strategies and proposals

Responsibilities:

• Participate and be knowledgeable of catering budget, forecast, catering package and event financials
• Lead generation and bring in sales (tenders/contracts or corporate sales)
• Sales driven to develop strategy, action plan,
• Versatile involvement in venue and events
• Focus on revenue growth with new accounts and existing clients
• Exceed in client relationship, engagement and hospitality
• Work closely with service operations and culinary team to ensure completeness of all related admin and documentation (Event Orders, PO/DO, SOP, etc.)
• Oversee daily catering sales administration and associate/s, sales, business and operations meeting
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 5 years of working experience in the related field is required for this position
• Positive sales attitude, aptitude, strong interpersonal and communications skills
• Good and reliable vendor / partner contacts for F&B catering will be a benefit
• Catering experience will be a bonus

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE

Job Summary:

Singapore Discovery Centre is seeking a Manager to oversee the building’s infrastructure, ensuring it remains safe, efficient, and well-maintained to support the smooth operation of the Centre. As the backbone of the facility, this role oversees all M&E, civil, and building systems, providing a stable foundation for all other services to function effectively. This leadership position drives internal teams and contractors to uphold system performance and safety standards, while also spearheading the transition to Integrated Facilities Management and Building Information Modelling (BIM) / Digital Twin.

Key Responsibilities:

1.      Strategic & Operational Leadership

• Lead and manage all hard services, including M&E, ACMV, plumbing, fire protection, civil, and infrastructure systems.

• Develop and implement long-term maintenance and capital upgrade strategies to progressively uplift ageing infrastructure.

• Ensure operational continuity via robust preventive and corrective maintenance plans tailored for older building systems with full compliance to statutory codes, fire safety, and engineering best practices.

• Establish and enforce operational protocols that enhance reliability, safety, and readiness of all core engineering systems.

2.      Technical Oversight

• Lead adoption of Building Information Modelling (BIM) and digital asset tools to streamline maintenance planning and system integration.

• Oversee statutory inspections, testing, and audits (e.g., fire safety, structural), and ensure timely submission of compliance reports.

• Monitor and verify timely execution of maintenance works, cyclical repairs, and ad hoc projects according to the approved maintenance plan.

• Lead the response for emergency repairs and system breakdowns, providing hands-on technical guidance where necessary.

3.      Contractor Management & Facilities Maintenance

• Supervise internal operational teams to focus on managing systems safely and efficiently including managing vendor performance, SLAs, and service contracts while transiting to Integrated Facilities Management operation.

• Prepare and procure term service contracts to provide maintenance or repair works during this transition phase.

• Monitor and track asset performance, maintenance efficiency, providing engineering insights to drive business case proposals for CAPEX upgrades or system replacements.

4.      Innovation & Sustainability

• Drive progressive upgrading of outdated systems through adoption of smart building solutions, IoT-based monitoring, and automation.

• Lead initiatives to enhance energy efficiency, water usage, and system resilience, aligning operations with sustainability targets.

• Stay current with industry trends to integrate future-ready engineering solutions and improve long-term asset performance.

5.      Safety, Emergency & Incident Management

• Lead the development and implementation of emergency response protocols and business continuity plans for all assets and systems.

• Oversee safety across front-of-house public areas, back-of-house operations, and contractor work zones.

• Coordinate closely with internal operational units during incidents, drills, and evacuation exercises.

• Conduct regular safety briefings, site inspections, and onboarding inductions for all personnel, including part-timers and interns.

• Represent the SDC team on Workplace Safety and Health (WSH) committee and manage CERT training requirements and compliance.

• Ensure timely submission and adherence to risk assessments, oversee Permit-to-Work (PTW) processes, and lead incident investigations where necessary. Continuously review and improve emergency response capabilities based on incident learnings and evolving risks.

6.      Budgeting and Reporting

• Prepare and manage annual budgets for Centre operations and capital improvements.

• Monitor KPIs and present quarterly reports on system failures.

• Lead root cause analyses for identified failures and perform necessary recovery.
  

Qualifications & Experience:

• Bachelor’s Degree in Mechanical Engineering or equivalent.

• Minimum 8 years of relevant work experience in managing commercial, hospitality, attraction or mixed building developments.

• Minimum 3 years in managerial role managing hard services.

• Certified as Fire Safety Manager or Senior Fire Safety Manager and in practice for similar building capacity. Candidate will be registered as the building FSM to carry out the duties of FSM.

• Strong working knowledge of statutory codes and regulations. Familiar with statutory requirements on building services, facility operations, maintenance, and safety – such as smart building, green building practice, and energy management framework.

• Strong working knowledge of BIM, CMMS platform, digital asset management, smart building systems.

• Lead in crisis management planning, building audits, fire drills, and emergency protocols.

• Familiar with government procurement system and contract management

• Resilient to project complexities, demands, ensuring that all strategic and tactical objectives are met and fulfilled.

• Certified as Green Mark Facilities Manager, LEW Grade 7 / 8 / 9 will be considered favourably.

• Relevant experiences and digital transformation to BIM with IoT integration, BAS integration, smart building systems strongly preferred.

Preferred Attributes:

• Resourceful, self-motivated, and results driven.

• Strategic thinker with operational agility and a continuous improvement mindset.

• Demonstrated ability to manage cross-functional teams and large-scale projects with excellent leadership, interpersonal and communication skills.

Working Hours: 

• Comfortable working on rostered weekends and public holidays (as Duty Manager for the Centre) with approximately, 4 – 6 shifts/month with 1-2 shifts/week which may fall on weekends and/or public holidays (OIL will be given).

• Able to work beyond normal office working hours for troubleshooting and/or maintenance (when necessary).

Intro:

Responsible for a portfolio of clientele which includes Singapore incorporated entities or registered Singapore branch of foreign companies in areas of compliance to the relevant legislations and regulations as well as procedural advisory work.
 

The Assistant Manager will be seconded to a client’s office for an initial period of six (6) months, providing on-site corporate secretarial support, before returning to the CSC office to continue the role as Assistant Manager on a portfolio basis.

Some of the things you’ll be doing:

• Provide secondment-based corporate secretarial support, assisting the client in handling the full spectrum of corporate secretarial matters including liaise with client’s service providers, while ensuring ongoing compliance with statutory and regulatory requirements under Singapore laws.
• Prepare and/or support documentation for: Incorporation of companies and registration of foreign branches. Board and shareholders’ resolutions and meetings. Corporate actions and other ad hoc corporate exercises. Attend board/committee meetings and also support in minutes transcription
• Handle filing of Annual Returns and Financial Statements with ACRA, including lodging of changes to company information and statutory registers.
• Liaise with auditors and attend to audit-related queries on behalf of the client, including coordination for statutory audits.
• Assist in reviewing existing work procedures, provide feedback and improvement suggestions, and support the implementation of enhanced processes where appropriate.
• Perform administrative and coordination tasks relating to client matters and internal compliance procedures.
• Manage staff relocation and employment-related statutory matters for clients, where required.
• Support onboarding of new clients, conduct ongoing monitoring, and perform client due diligence (CDD) and KYC checks in accordance with regulatory requirements.
• Actively follow up on debtor management, including deeper engagement beyond surface-level follow-ups for outstanding client invoices.
• Serve as a relationship bridge between the client and the internal Compliance team, particularly in relation to: Annual file reviews . Verification and updating of client information. Managing information requests efficiently and accurately
• Carry out additional ad hoc duties and special assignments as may be required from time to time.
  
   

What technical skills, experience, and qualifications do you need?

· Institute of Chartered Secretaries and Administrators (ICSA) qualification or those pursuing, as well as Diploma in Business Administration/Commerce/Law with a minimum of 10 years of relevant corporate secretarial experience

· Meticulous individual with strong sense of responsibility, pro-active client servicing aptitude and basic commercial acumen

· Strong team player with positive working attitude, able to work independently and multi-task

· Good interpersonal, oral and written communication skills

· Proficiency in MS Office and knowledge of Viewpoint will be an advantage

· Strong sense of responsibility

Job Descriptions:

• Develop automation strategy aligned with business and manufacturing goals.
• Identify and prioritize automation opportunities with ROI justification.
• Oversee the full automation project portfolio, from concept and detailed design of automation systems (or automated lines), including jig and fixture design, through testing, debugging, buy-off, and final handover to production.
• Manage automation resource allocation, capability development and team performance.
• Lead automation CapEx planning and budget control.
• Establish automation technical standards and governance framework.
• Drive long-term productivity improvement and cost reduction initiatives.
• Collaborate with senior management and cross-functional leaders.
• Ensure safety compliance and adherence to regulatory requirements.

Job Requirements:

• Diploma or Bachelor Degree in Mechanical, Electrical, Mechatronics, or Automation Engineering; Master Degree is an advantage.
• At least 8 years of relevant automation experience, preferably with leadership exposure.
• Deep understanding of automation system architecture and manufacturing processes.
• Expertise in robotics, PLCs, vision systems, and motion control.
• Advanced troubleshooting skills with strong knowledge of reliability engineering.
• Strong leadership and people management skills, with the ability to lead in a fast-paced, high-volume manufacturing environment.
• Strategic and business-oriented mindset with strong decision-making ability and accountability.
• Strategic planning and financial acumen (ROI analysis, cost modelling).
• Proven capability in project portfolio management, capacity planning, and productivity modeling.
• Executive-level communication and presentation skills.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Overview

We are seeking an experienced and highly motivated Project Manager to lead the delivery and continuous improvement of End User Support Services (EUSS) and End User Computing (EUC) services for a government-sector client. The successful candidate will be responsible for managing service delivery, stakeholder engagement, operational performance, project execution, and vendor coordination to ensure high-quality IT support services that meet contractual obligations and business objectives.

Key Responsibilities

Service Delivery Management

• Oversee the day-to-day delivery of End User Support services, ensuring compliance with contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Manage service operations including: Service Desk Desktop Support; Field Support; Device Lifecycle Management; Workplace Technology Services; Software Deployment and Support
• Monitor service performance, identify service gaps, and drive continual service improvement initiatives.
• Ensure timely incident, request, problem, and change management activities in accordance with ITIL best practices.

Project and Transition Management

• Lead service transition, implementation, and enhancement projects related to End User Support environments.
• Develop and maintain project plans, schedules, risk registers, and status reports.
• Manage project scope, budget, resources, timelines, and deliverables.
• Coordinate deployment activities for new technologies, tools, and workplace solutions.
• Ensure successful project closure with proper documentation and knowledge transfer.

Stakeholder Management

• Act as the primary point of contact between the client, internal teams, and external vendors.
• Build strong relationships with client stakeholders, ensuring alignment with business and operational objectives.
• Conduct regular service review meetings and project status updates.
• Present service performance reports, project progress, risks, and improvement recommendations to management and client stakeholders.

Team Leadership

• Lead and manage service delivery teams including service desk analysts, desktop engineers, field support engineers, and technical specialists.
• Provide coaching, mentoring, and performance management to team members.
• Foster a customer-centric culture focused on service excellence.
• Manage resource planning, workload balancing, and skills development.

Governance, Risk and Compliance

• Ensure compliance with government policies, security standards, and organizational governance requirements.
• Identify, assess, and mitigate operational and project risks.
• Support audit activities and ensure accurate maintenance of service and project documentation.
• Ensure adherence to cybersecurity, data protection, and regulatory requirements.

Vendor and Financial Management

• Manage third-party vendors and subcontractors involved in service delivery.
• Monitor vendor performance against contractual obligations.
• Support budgeting, forecasting, and financial tracking for service and project activities.
• Identify opportunities for cost optimization and operational efficiency.

Required Qualifications:

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Business Management, or a related discipline.
• Experienced in IT service delivery, project management, or managed services environments.
• Minimum 2-3 years of experience managing End User Support or workplace support services.
• Experience working with government agencies, public sector organizations, or regulated environments is highly preferred.
• Proven experience managing cross-functional technical teams and vendor
• Senior End User Support Engineers with strong technical expertise and demonstrated experience in leading service delivery, managing stakeholders, coordinating projects, and driving service improvement initiatives are encouraged to apply.