Total 3 job vacancies by ServiceNow

The CRM Account Executive will oversee the market success of ServiceNow's CRM & Industry (CRM&I) Workflow products, inclusive of CRM&I multi-workflow solutions (as prescribed). You will play a leading role in engaging assigned accounts and be responsible for creating new business and pipelines across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts and lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services. 

What you will get to do in this role: 

• Oversee worldwide development of assigned accounts, including the development and deployment of territory resources 
• Develop a sales strategy in the allocated territory with a target prospect list and a regional sales plan for your assigned account and/or territory.
• Develop relationships with multiple C-suite personas (e.g. COO, CCO, CDO, CFO, CIO, CEO) across CRM&I product(s) and CRM&I multi-workflow solution(s).
• Arrange and conduct initial Executive and CxO discussions and position meetings
• Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM&I Workflow product(s) & solution(s), orchestrating relationships as required.
• Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience 
• Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow CRM&I Workflow platform
• Lead opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Employee, IT, Creator) to deliver outcomes-based solutions to our clients and prospects. 
• In partnership with the assigned Account Executive and Solution Consultant, present our CRM&I Workflows offering directly to prospects, customers, partners and at industry events and seminars
• Articulate customer success strategies to the field to streamline and standardise Platform presentations and value proposition
• Prospect qualification and the development of new sales opportunities and ongoing revenue streams, with limited support from inside sales
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams

ServiceNow is hiring an Account Executive to lead new business across a portfolio of Australia's most asset-intensive organisations. The patch spans two connected pillars: the energy and utilities companies powering the transition (generation, retail, transmission, water, oil and gas), and the construction, engineering and infrastructure services firms that build, maintain and operate the assets behind it. These are organisations running complex field operations, large capital programs, and workforces that increasingly live outside head office.

You will own a defined set of accounts and generate new SaaS license revenue through disciplined account and territory planning, prospect research, executive engagement and consistent field-based selling.

Responsibilities

• Build trusted relationships with C-suite stakeholders across IT, operations, finance, HR, risk and digital (CIO, COO, CFO, CHRO, Chief Risk Officer, Chief Digital Officer, Head of Asset Management, Head of Field Services, Head of Major Projects) and translate ServiceNow's value into outcomes that resonate in an asset-heavy business
• Run a coherent account strategy across two distinct customer types: energy and resources customers focused on the transition, grid and asset reliability, ESG reporting and operational resilience; and construction, engineering and infrastructure services customers focused on project delivery, mobile workforces, safety, supplier risk and operating margin
• Orchestrate a virtual account team of Solution Consultants, Solution Specialists, Customer Success, Partners and Marketing, with clear ownership of relationship mapping and coverage
• Help customers think through where ServiceNow fits across IT, employee experience, customer and field service, risk and compliance, and the workflows connecting their corporate functions to their field and project operations
• Bring the right specialist and partner resources into deals at the right time, including industry SMEs and partners with credibility in energy, resources, infrastructure or construction
• Drive pipeline through outbound activity, executive engagement, partner co-sell and disciplined territory planning
• Own forecast accuracy, pipeline hygiene and account coverage across the patch

What you will get to do in this role:

• Own the end-to-end commercial relationship across a portfolio of strategic accounts, driving growth across CRM, AI and Technology and Transformation workflow opportunities
• Develop and maintain relationships with multiple C-suite personas (CFO, CIO, COO, CDO) within large retail and consumer organisations, positioning ServiceNow as a long-term platform partner
• Lead and orchestrate a broad virtual account team including Solution Consultants, Solution Specialists, Customer Success, Partners and Marketing to execute on a coordinated account strategy
• Be a trusted advisor to your customers by understanding their business roadmap and advising on how ServiceNow can accelerate their transformation agenda
• Identify the right specialist and support resources to bring into deals at the right time, ensuring the strongest possible team is engaged on each opportunity
• Lead commercial negotiations, manage sales process, and drive opportunity closure across a complex, multi-stakeholder buying environment
• Build a multi-year account roadmap that expands ServiceNow's footprint and drives ongoing revenue growth across your strategic account portfolio