Total 3 job vacancies by ServiceNow

ServiceNow is looking for a Global Account Director to lead and coordinate activities.

As a Global Account Director, you will be responsible for managing and nurturing relationships with key clients on a global scale.

This strategic role involves understanding clients' business objectives, ensuring the delivery of high-quality solutions or services, and driving revenue growth. The Global Account Director serves as the primary point of contact between the organization and key clients, aiming to foster long-term partnerships and maximize customer satisfaction.

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients as a Global Account Director.

What you get to do in this role:

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
• Oversee growth of global accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Job Description

About the Role:

You will oversee the growth of a regional Global Business Acceleration organisation for APAC, guiding the region's revenue pipeline and talent pipeline. This is a senior leadership role for someone who operates with a high degree of autonomy, builds executive-level stakeholder relationships, and sets strategic direction for the function across the region.

What You Will Do:

• Manage the Business Development Representative (BDR) teams across APAC, ensuring all teams exceed quarterly quotas and pipeline targets
• Inspire the regional Global Business Acceleration organisation to create repeatable, predictable, high-quality pipeline from select accounts
• Mentor team members in line with business demands and their individual professional goals
• Strengthen the Global Business Acceleration charter, service level agreements, and performance measurements across the region
• Establish and maintain strong relationships with partners in Sales, Marketing, and Operations; represent the Global Business Acceleration organisation across the business and serve as the expert at executive briefings and business reviews
• Drive strategic alignment across the APAC region — influencing senior stakeholders and elevating the function beyond day-to-day execution
• Ensure effective understanding and management of resources within the assigned region

Qualifications

What We Are Looking For:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience as a high-performing individual contributor in Sales, Marketing, or a related field
• 4+ years leading teams within enterprise software sales or equivalent, with a consistent track record of overachievement
• Proven experience leading successful Sales Development or Business Development organisations in the B2B and SaaS market
• Strong executive presence with the ability to engage credibly and influence senior stakeholders across complex, matrixed organisations
• APAC market experience strongly preferred, particularly across Southeast Asia, North Asia, and/or Korea
• High proficiency in Sales Development tools including data sources, CRM, marketing automation, and email/phone engagement platforms
• Deep fluency in sales development and selling methodologies, including outbound prospecting practices and lead qualification frameworks

What you get to do in this role:

• Define and integrate GTM business capabilities, associated processes and metrics across CSG
• Build a 2 to 3-year capability roadmap for CSG
• Work closely with enterprise and IT architecture teams to provide alignment with CSG architecture direction
• In partnership with business stakeholders, build, analyze and transform operating processes across CSG and the enterprise
• Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objectives
• Collaborate with Program Managers and Change Management leaders to align activities and conduct change impact analysis
• Provide business architectural analysis, insights and best practices to portfolio prioritization recommendations
• Drive growth mindset and continuous improvement by training yourself and business process managers/analysts within CSG
• Provide input to the enterprise-wide policies and capabilities roadmap and continuously iterate/maintain for CSG

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 10 years of professional experience in business capabilities and process management, specifically in Sales, Channel, Customer Success or Professional Services
• Direct experience leading and transforming end-to-end process improvement; designing processes and defining metrics across GTM functions
• Deep knowledge of and experience designing and building Sales, Channel, Professional Services and/or Customer Success operating processes across the enterprise
• Demonstrated expertise in defining and analyzing performance metrics leveraging process design best practices
• Minimum of seven years of experience in enterprise software/SaaS or related industry with a broad understanding of its business priorities and nuances
• Proven expertise in architectural concepts (data, architecture, and solution), issues and trends
• Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization; inclusive of written and verbal communications as well as visualizations
• Six Sigma expertise is highly desirable
• Experience training employees on business process standardization practices is preferred