Total 12 job vacancies by SGS

The L2 Leader is responsible for leading and supervising Level 2 (L2) operational activities within the IT Shared Services Center (IT SSC) scope, ensuring that service are delivered effectively, consistently, and in line with defined procedures and priorities. The role provides day‑to‑day operational leadership to L2 teams, coordinating workloads, monitoring performance, and ensuring timely resolution of incidents and service requests assigned to L2. In addition, the L2 Leader contributes to continuous improvement by identifying recurring issues, inefficiencies, or skill gaps within L2 operations. This role is key for maintaining service continuity, balancing operational demand with available capacity, and providing clear guidance to the L2 teams to meet service commitments and performance expectations.

The IT SSC Lead is accountable for the overall performance, stability, and effectiveness of the IT Shared Services Center (SSC), ensuring consistent service quality, operational efficiency, and adherence to the defined operating model across all service towers and support levels in the SSC. The role provides end‑to‑end leadership of SSC operations, maintaining alignment between service delivery objectives, capacity planning, and day‑to‑day execution. The IT SSC Lead should be aligned with the local Global Business Services (GBS) structure to ensure that the SSC operates under the appropriate structural, financial, and workforce conditions required to meet current and anticipated demand. In addition, the role reviews service performance on an ongoing basis and actively promotes continuous improvement to enhance service quality, operational efficiency, and overall SSC effectiveness.
 

1. Service Delivery & Operational Coordination

a. Oversee day-to-day SSC operations to ensure adherence to procedures and priorities, and

that activities progress as planned.

b. Provide guidance to support leads (L1 and L2) on prioritization and task execution.

c. Coordinate with L2 Leader to prevent cross-tower conflicts and assist on the resolution of

complex incidents or recurring operational issues.

d. Coordinate with L1 Lead to ensure proper triage and progressive uptake of first-level

corrective activities.

e. Ensure ticket escalations are managed consistently across the SSC.

f. Facilitate resolution of cross-tower or cross-level operational dependencies impacting service

delivery.

2. Governance & GBS Alignment

a. Make operational decisions in complex or ambiguous situations affecting IT SSC delivery.

b. Act as the main operational interface between IT SSC, GBS leadership and IT tower

stakeholders.

c. Hold operational reviews with GBS Leader and GBS Division Managers on local topics

impacting SSC delivery (capacity, hiring plans, local constraints).

d. Align medium-term capacity needs with GBS to ensure SSC sustainability.

e. Act as the primary escalation point for major or recurring operational issues impacting service

stability.
3. Service Performance Monitoring & Continuous Improvement a. Support regular performance reviews focusing on service delivery, capacity and operational efficiency. b. Track service performance analyzing SLAs, SLOs and other service stability indicators. c. Identify areas of improvement or optimization opportunities. d. Drive the evolution of the L1 operating model to increase first-level corrective resolution and reduce avoidable load on L2. e. Ensure knowledge Management practices are executed to build internal capability and reduce dependency on higher support levels. f. Identify operational performance trends, recurring issues and deviations which may impact service quality, and trigger corrective actions if needed.

We are seeking an experienced and motivated Laboratory Manager to lead the efficient operation of our Environmental laboratory at Perth Airport, ensuring client turnaround times, quality, and safety KPIs are consistently met. This is a key leadership role that combines operational management, staff development, and strategic planning to drive laboratory performance.

What you will do:

• Manage laboratory operations to meet budget targets, controlling operational costs effectively.
• Ensure client results are delivered on time in accordance with national KPIs.
• Plan and organise production schedules, including work and task allocation.
• Ensure all results reported to clients are accurate and advise the client services team if deadlines cannot be met.
• Collaborate with the client services team to deliver exceptional service to internal and external clients.
• Maintain the highest quality standards, ensuring the laboratory remains compliant with ISO 17025 requirements.
• Oversee daily laboratory production by coordinating with section team leaders to meet turnaround times.
• Implement operational improvements to enhance laboratory performance, including introducing new services where needed.
• Work with technical staff and the Quality Manager to update, validate, and improve laboratory methods.
• Participate actively in quality system processes, including calibrations and internal audits.
• Develop cross-training plans to build a multi-skilled, flexible workforce and support staff development.
• Prepare and implement strategic plans for growth, including business plans, management controls, and KPIs.

We are seeking a commercially driven and strategic Business Development Manager to lead growth initiatives and build high-value client partnerships. This is a key role focused on expanding our presence with large, multi-site organisations by delivering tailored solutions across Certification, Customised Audits, and Training services.

You will play a pivotal role in shaping business growth—driving revenue, influencing strategy, and strengthening market positioning—while working closely with internal teams to ensure exceptional client outcomes.

Key Responsibilities

• Identify and secure new business opportunities, with a focus on large, multi-site organisations
• Manage the full sales lifecycle from prospecting through to close
• Develop tailored, value-driven solutions aligned with client needs and commercial objectives
• Lead and execute sales plans to achieve and exceed revenue targets
• Maintain accurate sales activity records and pipeline reporting
• Build and maintain strong, long-term client relationships
• Ensure accurate and timely completion of contract documentation and CRM updates
• Collaborate with internal teams to deliver seamless client service and solutions
• Contribute to the development and execution of business strategy
• Identify market trends, opportunities, and areas for growth within your territory
• Develop and implement targeted business plans to drive expansion
• Support and mentor team members, fostering a collaborative and high-performing environment
• Work closely with cross-functional teams to enhance service delivery and continuous improvement

Primary Responsibilities
Supervise the laboratory operations of functional lab to ensure its safety, effectiveness & efficiency and maintain standardized and aligned lab testing practices in the laboratory
Maintains laboratory operation and equipment performance, develop workflow and operations.  Ensure technician compliance, to follow SOP to perform the test, issue the reporting and arrange equipment maintenance.  
Implement and develop new method, instrumentation, and procedures, prepare testing protocol, develop and perform Proficiency Testing programs and accreditation.  
Maintain laboratory staff by recruiting, selecting, orienting, and training employees
Lead technical development, R&D, continuous improvement and corporate projects of functional and comfort test services
Specific Responsibilities
Implement necessary processes for adequate and consistent quality of execution and meeting HSE requirements (in line with business processes and group targets) 
Support to publish technical paper regularly (e.g. safeguard, position paper) in functional lab service aspects
Provide support to client’s activities (e.g. meeting/lab tour/ training/seminar) and provide professional advice and technical support on functional & comfort lab test service
Control all direct costs and improve continuously productivity achieving documented Key Performance Indicators and Productivity targets
Optimize the operational network and the organization as required
Participate & co work with international organization & VIP client(s) for latest test service research & development in functional test aspect
Formulate staff training and people development plan in accordance with
business strategy, company direction and employee’s individual needs

The Programme Manager is part of the Global Competence Platform and acts as a coordinator for one or more Client Programmes.

Key responsibilities include:

• Manage the Client’s Programme related operational activities 
• Communicate Client requirements and expectations to the network
• Ensure the procedures are followed by the executing affiliates of the network and monitor the effectiveness of procedures across the BA network to ensure delivery of services in line with SGS BA requirements and Client’s expectations. 
• Ensure Continuous improvement and promote technical excellence across the network related to the Client’s Programmes

Where a Programme Manager delegates part or all activities to colleagues, they remain responsible for ensuring that all elements are covered.

SPECIFIC RESPONSIBILITES

Programme Set Up

• Organize the development of tools such as procedures, pricing, etc. for the Programme in the SCS Hub
• Provide technical support / guidance to SGS affiliates about implementation and interpretation of Client’s specific requirements.
• Lead the training, development and procedure rollout. Liaise with SCS Managers and Regional Managers where appropriate to make sure the Programme can be executed by (EA) in conformity with the Programme specifications including capacity management.

Client’s Communication

• Act as point of reference for all product related enquiries and work collaboratively with SCS and Sales colleagues to address any issues that may arise
• Liaise with the Client on behalf of SGS as single point of contact for day to day SCS activity
• Management of Client’s complaints: Oversight and review of investigative actions carried out by concerned affiliates and communication of investigation results to the Client.
• Liaise with all relevant parties in accordance with the SCS Global procedures for the management any claim or complaint related to the product.

Monitoring of performance

• Monitoring of Auditors’ performance: Check of thoroughness and soundness of action plans proposed by affiliates to improve performance of local auditors. 
• Check of effectiveness of action plan through audit quality review of packages on a random basis.
• Monitoring of affiliate performance: Check and appraisal of action plans proposed by affiliates to improve effectiveness in the execution of the Client’s Programme. 
• Technical review for Audit Files from all affiliates as per sample size defined in Annual Management Review meeting.
• Take part in global SCS calls to discuss any relevant topics in relationship with the product he/she manages (by invitation)

Apply and support SGS Integrity policies

• At all times, comply with SGS Code of Integrity and Professional Conduct
• At all times adopt a safe behavior by exercising due regard for health and safety to himself/herself, colleagues and clients, in line with the Company’s policies and procedures
• Where applicable, support the global team in investigating or managing outcomes from investigations in relation to integrity issues. 
• Manage any expectations in relation to conflict of interest and impartiality in relation to the Programme.

Job description:

• Responsible for the daily operations of the location.
• Ensure the quality of projects, efficiency, financial results and improvements.
• Maximize utilization and create a good balance between capacity and expertise, together with the local managers.
• Create and communicate clear operational rules and guidelines.
• Efficient planning of resources (people and equipment) using local Resource Management.
• Decide upon corrective actions in case of conflicts and/or set priorities where needed.
• Responsible for the overall business planning of the location.
• Responsible for the execution of the global strategy.
• Responsible for the compliance of safety regulations and other regulations on the locations.
• Ensure customer satisfaction.
• Support the BDM responsible for a good customer relationship.
• Maintain adequate technical knowledge and expertise to achieve company-wide competitive offerings in such markets
• Create optimal working atmosphere and safe working conditions within the location and guide the culture.

Requirements:

• Master’s degree in Computer Science, Information Technology or related technical field.
• Minimum 15 years of experience working in IT Security and/or managing security operations and teams.
• Knowledge of quality systems and standards
• Ability to understand laws and regulations as it applies to IT Security & Risk
• Hands-on experience in security systems including IC's, SOC's, payment systems, IoT devices, medical devices and automotive
• Ability to build and maintain relationships, to understand client needs and deliver to meet their expectations.
• Preferred experience insetting up new Security Labs in different countries

- Provide technical support to internal customers.
- Arrange internal training across different department or team.
- As a technical auditor to assess the operation.
- In charge of regulations / buyer programs and standards monitoring.
- Coordinate inter-Lab activities and also analyze the corresponding results
- In charge of complaint case handling regarding on technical issues.
 

This role is accountable for providing HR partnership & professional advice and support to H&N across Vietnam, ensuring appropriate people management solutions and 
optimizing organizational effectiveness, supporting change management, and enhancing employee and manager experience.

Provide HR monitoring and strategic advice to executive leadership, managers, and employees in C&P alignment with company HR policy.              

Influence and support C&P leaders in HR activities to improve productivity and efficiency (organizational evolution, KPI steering, process implementation).                     

Support employee development and career management through internal mobility, training, performance plans, and people reviews in H&N  

Analyze and manage H&N performance KPIs (e.g., absenteeism, turnover, recruitment timelines).             

Execute HR initiatives & projects for H&N           

Lead and facilitate change and change management interventions in H&N, inspire employees to embrace change in order to ensure they are equipped for future challenges              

Provide consultancy and coaching to the line management for decisions on people in order to enhance team performance and productivity, morale, culture and diversity, thereby ensuring the attraction, development and retention of H&N talent.             

Provide solutions to the employees to enhance their people capabilities to deliver the company and department goals through effective managing people challenges and opportunities within the functions            

Drive functional specific HR projects identified as HR priorities from the HR strategy in order to improve C&P business and organizational performance. Act as a link between H&N needs and HR specialist services ensuring a high level of service excellence and support

We are seeking an experienced and influential Health and Safety Manage to join the team in Mayfield West.

This is a strategic and hands-on leadership role responsible for shaping HSE governance, strengthening risk management systems, and driving a high-performing safety culture across multi-site operations.

You will partner closely with senior leaders, providing expert guidance, assurance, and challenge to ensure HSE excellence is embedded into all aspects of the business.

Key responsibilities include, however, are not limited to: 

• Translate enterprise HSE strategy into practical frameworks, systems, and standards.
• Lead the development and continuous improvement of the HSE management system.
• Provide independent assurance and constructive challenge across operational activities.
• Influence and support senior leadership to foster a strong and proactive safety culture.
• Lead or support HSE due diligence activities for mergers and acquisitions.
• Assess HSE maturity, risk exposure, compliance, and systems within target organisations.
• Develop and implement integration plans aligning acquired businesses to corporate HSE standards.
• Design and maintain enterprise risk management methodologies and critical control frameworks.
• Lead internal audits, assurance programs, and reviews of high-potential incidents.
• Ensure robust data governance, validation, and performance reporting processes.
• Support operational leaders in identifying systemic risks and implementing effective controls.
• Lead or assure high-quality investigations into serious or high-potential incidents.
• Coach and uplift capability across HSE teams and operational leadership.
• Engage and influence stakeholders at all levels to strengthen HSE ownership and accountability.
• Analyse HSE performance data to identify trends, risks, and improvement opportunities.

We are seeking an experienced and motivated Laboratory Manager to lead laboratory operations with this FIFO role to join our onsite geochemical laboratories and ensure the delivery of high-quality analytical services. This is an excellent opportunity for a hands-on leader who is passionate about safety, quality, and continuous improvement.

Responsibilities include, however, are not limited to:

• Lead, mentor, and develop laboratory staff, maintaining appropriate staffing levels
• Encourage continuous improvement and skills development across the team
• Liaise with clients regarding sample analysis requirements and technical queries
• Prepare and deliver monthly reports to clients and senior management
• Maintain and continuously improve the Quality Management System (QMS)
• Ensure non-conformances are recorded, investigated, and closed out in a timely manner
• Oversee sample preparation and analytical processes
• Manage laboratory budgets and maintain responsibility for P&L performance
• Maintain accurate staff training records and compliance documentation

We are seeking a dynamic and commercially driven Business Manager to lead the strategic growth of our Business Assurance Training portfolio. In this leadership role, you will drive market expansion, strengthen our training offering across business and consumer segments, and lead a high-performing team to maximise revenue and market penetration.

This is an exciting opportunity for a strategic leader with a strong commercial mindset to shape the future of our training services and deliver outstanding value to clients.

What you will be doing

• Develop and execute strategies to achieve revenue targets and drive business growth, with full P&L accountability.
• Lead and manage the Training business team to deliver strong sales performance and achieve KPIs.
• Identify new market opportunities, services and products to expand the training portfolio.
• Build and maintain strong client relationships through tenders, client engagement and collaboration with sales teams.
• Oversee day-to-day training operations to ensure efficient, high-quality service delivery.
• Monitor financial performance including forecasting, invoicing, aged debt and revenue targets.
• Ensure training services meet quality standards, customer expectations and compliance requirements.
• Drive continuous improvement initiatives to enhance productivity, efficiency and customer experience.
• Ensure RTO compliance, accreditation requirements and accurate reporting are maintained.