Total 2 job vacancies by Ncs Pte. Ltd.

Primary Purpose 

The Desktop Support Engineer serves as the first point of contact for end users requiring IT assistance. The role is responsible for providing timely and effective desktop support services, resolving hardware/software issues, and ensuring compliance with IT operational standards and service level agreements (SLAs). 

The engineer will support daily IT operations across multiple locations and participate in rotational shift coverage to support business operational requirements. 

Key Responsibilities 

• Provide onsite and remote desktop support services to end users  

• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines  

• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary  

• Perform desktop/laptop imaging and re-imaging activities  

• Support device deployment, replacement, and technology refresh exercises  

• Conduct asset inventory verification and asset management activities  

• Update and maintain accurate incident and service request records within the ticketing system  

• Create, update, and maintain work instructions, operational procedures, and technical documentation  

• Ensure compliance with IT policies, security standards, and operational procedures  

• Provide support for Microsoft Windows and Microsoft Office 365 related issues  

• Support users across different customer sites and locations as required  

• Participate in operational standby, shift rotations, and extended support coverage when required  
  

  Work Schedule & Other Requirements 

  • Candidates will be required to work in Johor Bahru daily  

  • Open to commuting to different parts of Singapore and/or customer sites when required  

  • Role requires support coverage on a rotational basis from Monday to Sunday  

  • Working hours will be scheduled between 10:00 AM to 10:00 PM  

  • Engineers will be assigned rotating shifts based on operational requirements  

  • Candidate must be comfortable supporting a 24/7 operational environment, including weekends and public holidays where applicable  

  • Willingness to work beyond regular hours during critical incidents, maintenance activities, or operational exigencies when required 

Join our team and play a key role in maintaining essential waste management systems that keep operations running smoothly.

What You’ll Do:

• Perform maintenance, repair, and troubleshooting of waste storage equipment
• Provide reliable technical support, including emergency response when required
• Ensure systems operate safely and efficiently at all times

What We’re Looking For:

• At least 3 years of experience as a technician
• Valid driving class 3 license (required)
• Welding experience is a plus
• Comfortable working in environments involving waste handling
• Responsible, responsive, and able to work independently

What We Offer:

• Competitive salary: SGD 2,700 – 3,200
• Overtime pay and additional standby allowance
• Company-provided maintenance van for work use
• Stable working hours: Monday to Friday, 8:30 AM – 5:30 PM
• Additional skill-based incentives awarded based on performance and job scope.
• Supportive team environment with hands-on technical work
• Training materials and operation manuals provided

Work Arrangement:

• Weekends and public holidays: standby duty (with allowance)
• 24/7 support system — attend site only when required
• Average overtime: approximately 10 hours per month

Take the next step in your technical career with a role that offers stability, practical experience, and strong earning potential.