Total 23 job vacancies by Microsoft Operations Pte Ltd

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Security Integration Manager.

As a Regional Security Integration Manager you will be accountable for physical security systems and devices at datacenters and other related facilities within your assigned region. You will lead high-profile and business critical projects involving physical security systems design, implementation, testing, commissioning and acceptance for our worldwide critical infrastructure including datacenters, leased collocations, and other types of facilities. This opportunity will allow you to accelerate your career growth, develop deeper physical security expertise, and hone your collaboration and influencing skills. While you will be expected to travel to datacenters within your region, you will work with your manager to determine whether you can work from home partially or fully when not travelling.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Regional Security Integration Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities:

• Partner with Security System Engineering and Security Operations teams to ensure security system and device health for operational state CO+I facilities.
• Travel up to 25% of the time conducting field site visits across the assigned portfolio of datacenters on a recurring basis to assess security system and device health, meet with stakeholders and suppliers, and implement plans to remediate findings of non-conformance.
• Review, edit, improve physical security designs and scopes of work for security system and project work to ensure compliance and standardization to established baselines, cost and schedule efficiency, and policy.

• Project management of End of Life, Move/Add/Change and other operational state security system and device projects in accordance with established baseline requirements, deadlines, budget, applicable employment law and company policy.
• Responsible for facility security system designs, implementation and specification of alarm systems, access control, video surveillance, burglary, and all other types of physical security equipment to achieve security program goals for special projects and initiatives.

• Collaborate with peer teams and organizations to ensure their team is aligned with broader strategy and initiatives, fully supporting leadership priorities, being good partners, helping reduce costs, time burden, and complexity, and being responsive trusted advisors.
• Maintain confidentiality, discretion, and protect Microsoft information without question.
• Embody our culture and values.

Qualifications

Required Qualifications: 

• 4+ years experience in Security Program or Program Management or related field.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Bachelor's Degree in Business Risks, or related field AND 8+ years experience in Security Program or Program Management OR equivalent experience
• Certified Protection Professional (CPP) or equivalent Protection certification OR Physical Security Professional (PSP)OR equivalent Physical Security Certification.
• Direct experience in the engineering, design and/or installation of enterprise security systems in datacenters or other critical infrastructure environments is highly desirable.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Leads discussions with senior stakeholders and decision makers for high-value customers to identify, qualify, and accelerate sales opportunities. Leads collaborations with others on whitespace analysis and leverages expertise to identify and capitalize on business opportunities and market gaps within the assigned market domain, utilizing AI-driven market intelligence tools to assess trends and insights. Synthesizes evaluation of the solution area(s) and market to strategically align sales plays with complex customer priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs. Leads partnerships with others cross-organizationally and guides the development of solutions to enable AI- and cloud-driven transformations for existing and new customers within the region, emphasizing the integration of cutting-edge AI technologies and cloud services. Leads sales pipeline reviews with internal senior stakeholders to drive forecasting accuracy and meeting sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision. Leads the sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights.

Responsibilities

Customer Engagement

Leads the sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights. Leads partner teams and resources, and fosters lasting relationships that activate co-selling strategies and drive partner attach to each opportunity through every stage in the sales lifecycle. Leads partner organization connections (i.e. GPS) that lead to enduring relationships, shared gains, partner health and alignment with execution plans to accelerate customer value realization at scale.

Assesses and qualifies sales opportunities following sales frameworks and guidelines, ensuring alignment with AI-enhanced sales methodologies and best practices. Leads strategy development for driving and closing complex, high-value opportunities. Partners across organizations (e.g., Account Team Unit [ATU], CSU, ISD, GPS) to drive deal orchestration and ensure seamless handoffs throughout the deal lifecycle. Advances best practices to gain customer trust, secure deals, and strategically mitigate risks to enhance sales activities across the market.

Sales & Pipeline Management

Strategically analyzes business and emerging opportunities to enhance the customer portfolio and drive customer innovation. Integrates technology (e.g., AI sales agents, automation, Power Platforms) to accelerate growth across assigned domain. Employs comprehensive analysis of propensity, renewal, consumption, and usage data to refine and execute sales strategy. Manages optimization of partners assigned to each account and/or opportunity to ensure seamless handoffs with other teams (e.g., Global Partner Solutions [GPS], Customer Success Unit [CSU], Industry Solutions Delivery [ISD], Partner) throughout the deal lifecycle.

Leads sales pipeline reviews with internal senior stakeholders to drive forecasting accuracy and meeting sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision. Coaches others on and maintains sales and/or consumption pipeline hygiene to enable tracking to achieve assigned sales metrics using all available tools, resources, and processes Coaches others on and leads to achieve usage and/or consumption pipeline hygiene targets to actively monitor adoption trends, identify opportunities for intervention, enabling customers to realize the value of solutions purchased, drive expansion, and ensure healthier, more predictable renewals.

Sales Strategy

Leads discussions with senior stakeholders and decision makers for high-value customers to identify, qualify, and accelerate sales opportunities. Serves as a key point of contact for, and partners with internal senior stakeholders within and across organizations to strategically drive customer success. Proactively engages with account teams to align the customer's artificial intelligence (AI) transformation vision with their business priorities and success objectives. Ensures the integration of security principles in customer interactions, opportunity, and pursuits to maintain trust and compliance standards.

Leads collaborations with others on whitespace analysis and leverages expertise to identify and capitalize on business opportunities and market gaps within the assigned market domain, utilizing AI-driven market intelligence tools to assess trends and insights. Integrates and translates market intelligence, trends, and insights to inform team strategy. Refines and evolves the established market analysis approach to ensure proactive alignment with strategic directives and emerging market trends.

Synthesizes evaluation of the solution area(s) and market to strategically align sales plays with complex customer priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs. Drives cross-functional collaboration to propose and prioritize solutions and strategies that drive customer business objectives. Proactively identifies and addresses gaps, setting the direction for market engagement and sales execution.

Leads partnerships with others cross-organizationally and guides the development of solutions to enable AI- and cloud-driven transformations for existing and new customers within the region, emphasizing the integration of cutting-edge AI technologies and cloud services. Crafts and refines strategies and engages with customers to distinguish Microsoft’s offerings in the competitive landscape. Acts as a subject matter expert and trusted advisor for customers and drives the adoption of technologies and solutions that align and advance their strategic goals and drive digital transformation.

Qualifications

Required/minimum qualifications

Bachelor's degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 6+ years' experience in technology-related sales or account management OR equivalent experience.

Additional or preferred qualifications

Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 8+ years' experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technology-related sales or account management OR equivalent experience.

6+ years solution or services sales experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment.  Focused on driving E5 Security and Compliance, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams.  We are looking for individuals who are passionate about helping customers adopt AI, Microsoft 365 products, by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products. 

As a FastTrack Architect you will engage with the most complex and critical of Microsoft’s customers to ensure their Microsoft 365 deployment is successful. The FTA will capture the customers’ intent and understand their needs a blend them into a plan that is designed to mitigate risk while achieving the fastest deployment and adoption of the M365 services to provide the maximum ROI for the customer. The FTA provides a senior level connection with these complex customers, bringing both technical capabilities as well as project governance and senior level connection with the customer’s leadership teams.

As a FTA, you will work with FTAs, SMEs, account team, partner, support and consulting resources to help customers in their AI & security journey, educate them at a technical level, demonstrate, and prove our solutions, and drive value in all engagements. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) AI, Security and other cloud-based technologies. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Proven ability to engage clients, understand their needs, and map them into M365 Copilot and M365 E5 products and drive intent, technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills. 
• Deliver business value through direct CXO-level interactions.
• Comfortable and experienced in pre-sales, project envisioning, planning, development, deployment, and management.
• Proven track record of change management and stakeholder and escalation management.
• Prepare for, attend, and present customer details in regional Customer Review Meetings.
• Experience with technical enablement and adoption using Microsoft 365 products, covering both Copilot and E5 Security. Awareness of compete products.
• Experience with Security, Governance best practices.
• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, industry standards, and/or technology management.
• Certification in relevant AI, Security technologies or disciplines.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience.
• 3+ years of customer-facing experience.
• Hands-on experience in M365 product platform (Copilot, Modern Work, Security & Compliance), technical enablement, solution design, product demonstration and proof of concept, deployment and adoption.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide, and we are looking for passionate, high-energy program managers to help achieve that mission.    
  
If you want to have fundamental impact on how Microsoft’s Cloud is deployed and operated globally, be involved with one of the most strategically important teams at Microsoft, and have strong technical and business acumen, leadership, creativity, and out-of-the-box thinking are some of the skills you bring to the table - this job is for you!    
  
We are looking for an exceptional Sr. Data Scientist to collaborate with our data science and engineering team to build solutions that improve our Data Center delivery cycle time. As a Senior Data Scientist, you will partner with various teams to develop business requirements to standardize the business input and develop a long-term vision and partnering cross-functionally.  

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Develop a deep understanding of the Data Center delivery lifecycle and associated data to support data-driven decision-making and continuous process improvement.
• Apply statistical analysis, causal inference, and machine learning techniques to inform business decisions and optimize operational processes.
• Partner with cross-functional stakeholders to translate business questions into structured analyses and actionable insights.
• Develop and enhance data products, reports, and dashboards to improve data quality, visibility, and stakeholder experience.
• Communicate analytical assumptions, methodologies, and results clearly to stakeholders, including senior leaders.
• Collaborate with stakeholders to refine ambiguous problem statements and deliver insights that drive measurable business outcomes.

Qualifications

• Bachelor’s degree in Business, Economics, Mathematics, Computer Science, or a related quantitative field.
• 5+ years of experience as a data science practitioner or equivalent experience.
• Strong foundation in statistical modeling, optimization techniques, and quantitative analysis.
• Proficiency applying analytical methods to structured and unstructured data for exploratory analysis, metric development, and insight generation.
• Strong programming skills in SQL and Python for data manipulation, modeling, and reporting.
• Ability to communicate analytical findings effectively to diverse audiences and influence data-informed decision-making.

While not required, we also look for the following Preferred Qualifications:

• Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 6+ years related experience (e.g., statistics, predictive analytics, research) OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 3+ years related experience (e.g., statistics, predictive analytics, research) OR equivalent experience.
• 1+ year(s) experience developing and deploying live production systems, as part of a product team.
• 1+ year(s) experience developing and deploying products or systems at multiple points in the product cycle from ideation to shipping.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers | #EPCCareers | #DCDCareers

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft Asia is one of the 3 regions of Microsoft Commercial Business and covers 6 Areas: ANZ, India, Greater China Region, Japan, ASEAN, and Korea. All 6 areas of Asia have been a key enabler of the market IT growth through solid partnership with Governments, Enterprise, Small and Medium Corporates, as well as IT partners and consumer partners of the region. Microsoft Finance is a truly global finance team, and and you will be part of the WW MCAPS Finance Community and representing Asia to make each other great and build on each other.

The Asia MCAPS Regional Security Controller leads financial insights, performance management, and executive storytelling across the Region to drive Security business growth. The role ensures alignment on budget, forecast, and performance outcomes, and connects Area, Regional, and WW Finance & Business leadership.

You must have a growth mindset, act as an entrepreneur that drives business impact, and continuously learn and innovate. You have the capability to actively contribute and build strong collaboration within diverse and virtual teams. You are action oriented and able to build and deliver strong results through others beyond the team as well.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People: The Asia MCAPS Regional Security Controller is an experienced professional within the Asia Finance community and is expected to contribute to the thought leadership of the community.

• Orchestrate Finance Rhythm of the Business (RoB) including QBRs, APRs, forecast cycles, and executive read outs with regards to the Security Business.
• Be the Asia Security Community Lead, guiding the community on Security Big bets and insights across Asia areas.

Partnership: Partner with Area SLT / FLT and Business leaders to drive performance transparency and decision making.

• Provide forward looking insights on growth, market share, benchmarks, and strategic initiatives.
• Ensure clarity of expectations, financial accountability, and alignment across stakeholders.
• Act as the connective tissue between Area, Region, and WW Finance communities.
• Support Microsoft Big Bets and strategic priorities with data driven insights.
• Understands the interconnections between data, information, and results and translates this into forward-looking narratives and forecasts. Generates actionable plans based on complex results, ambiguous findings, and multi-year time horizons. Participates in and influences business partner situations understanding and awareness.
• Collaborates on improvements through automation. Applies understanding of advanced technology to accomplish business goals and to provide greater depth of analysis.

Prioritisation: Works directly with business partners to translate top-down targets to an accountable budget for each group.

• Completes and reviews analysis, modelling, and research to support preliminary and adjusted forecast cycles.
• Partners and solicits insight from business and commercial stakeholders. Manages financial plans, budgets, and forecasts to support strategic decision-making.
• Delivers results through tracking performance, reporting accuracy, and partnering with business leaders to ensure execution of plans and accountability for results.
• Helps to ensure the accurate and timely rhythm of business reporting including key performance indicators (KPIs), monthly close, and budgeting. Generates relevant and actionable insights to drive the business forward.
• Acts as subject matter expert for data management and operations.

Key indicators of success

• Own and orchestrate ROB timely and smoothly.
• Revenue insights to drive actions.
• Standardization and simplification of processes.
• Strong community lead between area and core teams.

Qualifications

Required Qualifications

• Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years experience in financial analysis, accounting, controllership or finance, or related field.OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field.OR equivalent experience.

• Capabilities in data analysis, reporting and problem solving with ability to work at multiple altitudes -- from strategic and high-level framing to detailed analysis.
• Strong partnering capabilities, including influencing others without direct authority and appropriately pushing back when required.

Preferred Qualifications

• Experience in multinationals / matrix-based organization with multi-product/multi-segment finance.
• Exposure in the technology or software industry.
• Certified Practising Accountant (CPA) or Chartered Accountants (CA) or equivalent certification.
• Skilled in collaboration, proactively driving and delivering high-impact results through both individual and v-team effort
• Ability to influence, establish credibility, trust and partnership at all levels of the organization.
• Familiarity in presentation of results to senior management on a regular basis.
• Ability to manage and prioritize multiple inputs, tasks and stakeholders, sometimes under tight deadlines.
• Experienced in navigating ambiguity and uncertainty, in a business that evolves at a fast pace.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment.  Focused on driving E5 Security and Compliance, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams.  We are looking for individuals who are passionate about helping customers adopt AI, Microsoft 365 products, by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products. 

As a FastTrack Architect you will engage with the most complex and critical of Microsoft’s customers to ensure their Microsoft 365 deployment is successful. The FTA will capture the customers’ intent and understand their needs a blend them into a plan that is designed to mitigate risk while achieving the fastest deployment and adoption of the M365 services to provide the maximum ROI for the customer. The FTA provides a senior level connection with these complex customers, bringing both technical capabilities as well as project governance and senior level connection with the customer’s leadership teams.

As a FTA, you will work with FTAs, SMEs, account team, partner, support and consulting resources to help customers in their AI & security journey, educate them at a technical level, demonstrate, and prove our solutions, and drive value in all engagements. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) AI, Security and other cloud-based technologies. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Proven ability to engage clients, understand their needs, and map them into M365 Copilot and M365 E5 products and drive intent, technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills. 
• Deliver business value through direct CXO-level interactions.
• Comfortable and experienced in pre-sales, project envisioning, planning, development, deployment, and management.
• Proven track record of change management and stakeholder and escalation management.
• Prepare for, attend, and present customer details in regional Customer Review Meetings.
• Experience with technical enablement and adoption using Microsoft 365 products, covering both Copilot and E5 Security. Awareness of compete products.
• Experience with Security, Governance best practices.
• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, industry standards, and/or technology management.
• Certification in relevant AI, Security technologies or disciplines.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery workOR equivalent experience.
• 3+ years of customer-facing experience.
• Hands-on experience in M365 product platform (Copilot, Modern Work, Security & Compliance), technical enablement, solution design, product demonstration and proof of concept, deployment and adoption.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

eCommerce Site Merchandiser, Surface. The Consumer Sales Organization (CSO) is a global team at Microsoft responsible for sales across Modern Life (Windows, Microsoft 365, and Surface) and Gaming. CSO puts the consumer at the center, helping them discover, learn, and buy through direct and partner channels in over 120 countries around the world. 

We are looking for a eCommerce Site Merchandiser, Surface for our Digital Direct Sales team to support Asia region. The eCommerce Site Merchandiser, Surface, is responsible for planning, executing and optimizing online merchandising strategies for the Asia region across consumer and very small business segments. They use experimentation, personalization tactics as well as data, analytics and customer insights to enhance the customer experience and increase sales. They collaborate with key stakeholders within Asia to ensure that business priorities and goals are met. They are part of worldwide site merchandising team, share best practices and innovations, and drive consistency and efficiencies across regions. 

How you will make an impact: 

1. Raise and maintain the standards to achieve a best-in-class onsite strategy and execution across the entire customer journey that puts our customers first
2. Assess, propose, and implement bold and innovative ideas for growth
3. Develop insight-driven narratives with sound recommendations
4. Build strong relationships with other Microsoft teams globally and regionally with the goal of creating exceptional customer experiences, scaling programs, establishing best practices, and sharing knowledge

Responsibilities

• Partners with Business Groups, Product Marketing, and Business Planning teams to identify product, go-to-market (GTM), and launch priorities; customer segmentation; and promotional strategies that drive revenue growth through customer engagement and monetization for Surface products across business areas. Establishes content priorities with internal and external stakeholders and defines the internal assets required to execute against those priorities. Contributes to planning and execution frameworks that span multiple seasons.
• Creates and optimizes web customer journeys to maximize learning and buying for our customers. • Provides regular reporting and insights derived from analysis of core business key performance indicators (KPIs) and customer metrics (e.g., conversion rate, traffic, click-through rates) to influence stakeholders and optimize editorial content, promotions, content strategy, store features, and other decisions to improve the customer funnel. Performs customer journey audits and ad hoc analysis using Excel, Power BI, Customer Journey Analytics, Contentsquare, and other analytical tools, as needed.
• Applies knowledge of customer segments and competitive offerings to identify opportunities to strengthen the value proposition, including execution plans such as merchandising strategies, promotions, and seasonal offers that attract customers to Microsoft Stores.
• Coordinates Surface digital store updates with the ASIA Digital Stores team, site merchandising peers, and key stakeholders including global Category Managers and Site Operations teams.
• Plans and executes Surface promotions on the storefront, including deal configuration, online marketing placements, and customer-facing messaging.
• Understands how to build and run statistically significant experiments to derive validated answers. Is comfortable working with and diving into data to find insights. 
• Use of personalization and targeting schemas and tools to create customer experiences tailored to our customers and their needs.
• Strong project management, knows how to manage time and get things done in a fast-paced atmosphere. Manages and prioritizes multiple initiatives simultaneously with strong attention to detail.
• Collaboration with UX design and engineering teams in building requirements to enable great customer experiences. This includes the new features needed in templates, navigational elements, wayfinding, etc.

Qualifications

Required/Minimum Qualifications:

• 5+ years experience in ecommerce site merchandising or ecommerce business related roles.
• OR Bachelor's Degree in Business, Marketing, Economics, Communications, Social Science, Computer Science, Information Technology, or related field AND 3+ years experience in ecommerce site merchandising or ecommerce business-related roles.
• OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 2+ year(s) experience in commerce site merchandising or ecommerce business-related roles.
• Experience planning, executing, measuring, and optimizing e-commerce site merchandising, with the ability to design customer experiences that drive revenue.
• A strategic thinker and decision maker who has a passion for creating optimal customer experiences and driving revenue.
• Solid hands-on experience with Adobe Analytics (or similar tools) and Contentsquare (or similar tools) to analyze data and make data-driven decisions. Ability to turn data into storytelling and actionable insights.
• Experience in Site Usability, A/B Testing, Personalization and Optimization.
• Ability to partner effectively with cross-functional stakeholders across large multinational organizations, local subsidiaries, and regional/corporate teams. 
• Solid organizational and project management skills, attention to detail, and ability to execute flawlessly. Ability to work across a variety of tasks with varying deadlines and priorities. Knows how to manage time and get things done in a fast-paced atmosphere.
• Demonstrated understanding of the e-commerce landscape across ASIA (Australia and New Zealand, Japan, Singapore, Southeast Asia, India, Korea, and China), including current and merging e-commerce trends.
• Fluency in English, both written and verbal, required to effectively communicate across global teams and produce high-quality documentations 
• Proficiency in one or more Asian languages (including Japanese, Mandarin Chinese, or Korean) is an advantage to support effective communication with clients across Southeast Asia. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

The ASIA Cloud and AI Platforms ("CAIP") Sales Excellence Lead for Small Medium Enterprise & Channel is a strategic role that enables and drives consistent Sales Excellence practices throughout the SME&C ASIA sales business to achieve sales objectives. The successful candidate will gain a deep understanding of Digital Sales operating model, digital culture, and be part of a dynamic, fast-paced and quickly evolving sales organization. This position is a strategic contributor operationalizing strategy, driving growth, increasing seller productivity and driving cultural transformation. 

This role will partner with the; SME&C Sales Directors, management team and will also interface with a broad network of sales management and other key stakeholders supporting the ASIA business. This person will also work closely with Sales Excellence peers supporting the Americas and EMEA. 

Responsibilities

As a Transformational Leader

• Partner with sales leaders and stakeholders to increase selling time, remove roadblocks and increase seller capability and effectiveness
• Role model the internal transformation from an inspection to coaching culture. Leading sales managers to become more effective coaches to their sellers resulting in increased individual and team capability, employee satisfaction and collaborative selling efforts

As a Partner to the Small & Medium Enterprise & Channel Sales Leaders & Managers

• Establish and drive a well-defined, predictable rhythm of the business (RoB), that enforces great discipline in sales and consumption processes and delivers over-achievement of business results through leveraging the key SME&C engines & resources
• Leverage business insights to benchmark performance and define current and future actions needed to address key challenges. Drive the v-teams spanning across roles, SME&C engines, resources and Sales Units executing on the defined actions.

As a Sales Leader Coaching for Growth 

• Coach and advise on sales motions/strategies for up-sell and co-sell driving AI Transformation at our existing and new Customers. Drive awareness to product/solution mix needed to meet targets
• Obtain first-hand insights on Customer/Partner issues and aspirations through targeted engagements

As a Driver of Sales Process Discipline

• Instilling sales process discipline, adherence to standards, and excellence in execution while holding sales managers accountable to quality and accuracy

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge: 

• Core Competencies:  Organizational Leadership, Strong Business Acumen, Strategic Insights, Trusted Advisor, Strategic Sales Planning, Sales Team Leadership
• Professional Competencies: Adaptability, Customer Focus, Drive for Results, Influencing Impact, Judgement, Collaboration, Executive Maturity/Presence, Value Selling, Analytical Problem Solving, Organized & Disciplined, Initiates/Embraces Change
• Experience: Senior Sales or Channel Management/Leadership Roles, Business Transformation, Coaching Solution Sales, Strategic Sales Planning, Inside Sales, Digital Marketing, Business Analysis Skills (understands financials, pipeline, scorecards etc)
• Education:  Bachelor, MBA/Masters a plus with focus on economics, marketing, finance, organizational management, business management

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.