Total 9 job vacancies by Intellect Minds Pte. Ltd.

Responsibilities:

Customer Management

The TAM is responsible for establishing and maintaining a delivery governance model with the customer at the operational, management and executive levels, as applicable. As the customer’s primary point of contact for the delivery of the ACS contract, TAMs maintain relationships with customer stakeholders, understanding and aligning their objectives and perceptions with the contract scope. Tasks include escalation management, orchestrating resources from across Client to provide resolution without need to escalate further, and serving as the customer trusted advisor, identifying risks where applicable, and proactively guiding the customer to successful outcomes in the use of Oracle technologies to support their business. The TAM is also expected to help the customer understand the wider Customer Services organization to enable their customers to maximize their experience and benefit of their Premier Support contract.

Service Management

Whether a project or a support service, the TAM is responsible for the delivery to the contract terms, for the effective and efficient use of ACS resources, achieving the estimated contract margin and burn rate expectations. Management also includes the distribution of documents and deliverables, accurate record keeping in order to support business management that meet quality review and audit expectations.

Business Development

TAMs communicate and manage customer satisfaction, perception of value and promote renewals and extensions of contracts where appropriate. They should identify other opportunities client to help the customer meet their IT and business objectives, and to support the ACS sales teams in pursuit of incremental business in existing and prospective customers.

The Ideal Candidate

The ideal candidate will typically be expected to demonstrate the following attributes:

∙Good functional understanding on Oracle SaaS - HCM, ERP SCM Modules

∙Experience with implementation and support of Oracle SaaS HCM / SCM Applications, including at least 2 full cycle projects

∙Experience conducting a project management in cloud-based (Oracle SaaS) technology

∙Hands-on Oracle SaaS HCM / SCM /ERP implementation experience

∙Effectively manages scope and customer expectations on individual assignments

∙Follows through on all assignments and takes ownership of client issues

∙Coordinate with Product Manager and business partner to model, design, and build business solutions.

∙Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.

∙Strong project management experience; PMP is desirable

∙Should have a strong customer management skill

∙Excellent team player, willing to learn new technologies & problem-solving skills

∙Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts

∙Strong organization skills, detail oriented & communication skills

∙University degree, with post graduate technical or management qualifications or other relevant experience.

∙Fusion HCM / SCM Certification preferred

Responsible for the design and delivery of DeltaV application system on site.

Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.

Creates and maintains applications according to technical design and requirements.

Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site's standards. Determine the processes and data flow that supports the needs of the project.

Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.

Emerson DeltaV DCS system experience and DeltaV Batch experience required

Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.

Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.

Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)

Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector

Ability to work well in a team environment

Supervise and conduct system testing Factory Acceptance Test (FAT)

Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.

Excellent communication and customer orientation skills

Good analytical & problem-solving skills

Ensure project Automation Strategy is followed.

Job Requirement

Min 2.5 years of experience in administration and support of Desktop support.

Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.

Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

Roles and Responsibilities

a) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

c) Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.

d) Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

We are seeking a qualified Network Automation Engineer with at least 5 years of hands on experience in enterprise networking, network automation, and SDN technologies. The ideal candidate will design, develop, validate, and maintain automation solutions that adhere to industry best practices—spanning Cisco NX OS/Catalyst platforms.

This role requires expertise in automation frameworks, scripting, network provisioning, troubleshooting workflows, and NX OS/Catalyst operational tooling.

________________________________________

Key Responsibilities

Network Automation & Development

• Design, build, and maintain network automation frameworks to streamline provisioning, configuration, compliance, and lifecycle operations.

• Develop automation using Python, Ansible/ Terraform, REST/NETCONF/NMI APIs, and YAML.

• Implement Infrastructure as Code using:

o Ansible Tower / AWX

o GitLab repositories

o Azure DevOps CI/CD pipelines

o CyberArk Vault for secure credential and secrets handling.

• Establish coding standards, documentation practices, and reusable automation modules.

Architecture, Governance & Best Practices

• Translate business requirements into scalable network automation architecture.

• Define automation governance, templates, naming standards, and deployment guidelines.

• Conduct code reviews and enforce security, compliance, and audit rules.

• Recommend enhancements and assess emerging technologies.

________________________________________

Experience in the following Network automation:

NX OS & Catalyst Deployment

• Provision devices using provided templates:

o Interfaces, VLANs, IPs, hardening constructs

o HSRP, LACP port channels

o ACLs

o Static & dynamic routing (OSPF/BGP)

• Perform automated validation and compliance checks.

Network Health Monitoring, Logs & Troubleshooting

• Automated health checks (fabric topology, device status, endpoint connectivity).

• Fault detection & remediation for NX-OS/Catalyst

• Collect diagnostic logs & performance data for RCA.

• Automate network devices backup with version control.

________________________________________

Required Qualifications

• At least 5 years of enterprise networking & automation experience.
• Cisco CCNP, CCIE Professional

• Red Hat Ansible Tower / Terraform Certified

We are looking for a Principal Engineer who will be responsible for the installation, Configuration and Maintenance of Oracle's technologies and products. Must be proficient and have hands-on working experience on the following areas.

• Oracle Linux

• OEM Cloud Control

• Oracle DB

• Oracle Engineered Systems – Exadata

• Backup and Restoration

Full time Engineer providing Oracle Exadata base rack L2/L3 support on four(4) Oracle Exadata Systems as follow.

1. Applying of Oracle critical/ Exadata/ Rollup Patch Sets for operating System/ Grid/ Automatic Storage Management (ASM)/ InfiniBand/ Database / Storage cell.

2. Patching of Exadata

3. Planning and managing Exadata

4. Perform all DBA/system activities (related to Exadata) as required and requested.

5. Assist customer with automation & monitoring routines for Exadata.

6. Perform duties on supporting operational / technical aspects of the Exadata.

Reporting to the Engineering Manager, the systems engineer will provide engineering design, technical configuration, drawing of various telecommunication systems.

He/ She will possess extensive knowledge and experience in Engineering design of telecommunication, safety & security and marine navigation systems covering technologies such as IP Infrastructure, WIFI WLAN, Firewall security, IP-PABX, PAGA, CCTV, VCS, TETRA/DMR UHF/VHF Radio, GMDSS Radio, GEO/MEO/LEO VSAT, IPTV, Radar, Gyrocompass and etc and provide engineering design, technical configuration, proof of concept as well as drawing instruction of various telecom systems.

Responsibilities

• Take ownership of engineering design and make a truly access and understanding of client requirement and propose the right solution to fit the specs.
• Produce engineering document (VDRL) and close the client comments in a timely, high quality and accurate manner.
• Produce scratch drawing and guide the AUTOCAD drafter to come out the engineering drawing deliverables.
• Adapt the industrial standard and best practice into the engineering drawing preparation, design, review, and submission.
• Guide the in-house technician for equipment assembly and cabinet integration; implement the system configuration, simulation, testing and verification.
• Conduct factory acceptance testing (FAT) to client and provide in-house training to client as well as commissioning engineer.
• Any other ad hoc tasks required for business needs.

Requirements

• Minimum diploma in telecom or equivalent technical discipline
• Proven 4-5 years’ experience in a similar role within the industrial markets.
• Well organized documentation, time management skills
• Ability to articulate and share concepts with customers and suppliers.
• Ability to work with cross function teams and lead the team
• Objective driven, time-sensitive and resourceful
• Certificate of AUTOCAD will be added advantages.
• Site commissioning / radio surveying experience as per SOLAS / MODU will be added advantages.
• Ability to use various coverage tools such as CadnaA for PAGA, Ekahau for WIFI coverage, iBwave for UHF/GSM coverage will be added advantages.

Role Overview

The Service Delivery Manager is responsible for ensuring the high-quality delivery of IT services to clients and internal stakeholders. This role focuses on service performance, client satisfaction, continuous improvement, and adherence to Service Level Agreements (SLAs).

Key Responsibilities

Service Delivery & Operations

Oversee end-to-end service delivery to ensure quality and consistency

Monitor and manage service performance against SLAs, KPIs, and OLAs

Ensure timely resolution of incidents, service requests, and escalations

Coordinate with technical teams to resolve complex issues

Stakeholder Management

Act as the primary point of contact for clients and customers

Build and maintain strong stakeholder relationships

Conduct regular service review meetings

Manage expectations and ensure customer satisfaction

Incident & Problem Management

Lead major incident management and communications

Drive root cause analysis (RCA) and implement preventive actions

Reduce recurring issues through continuous improvement initiatives

Team & Vendor Management

Manage and guide internal and external service delivery teams

Collaborate with vendors and partners to meet service standards

Support capacity planning and team performance management

Process Improvement & Governance

Drive ITIL best practices across Incident, Problem, Change, and Service Request Management

Identify opportunities for service improvement and cost optimization

Ensure compliance with organizational policies and standards

Reporting & Metrics

Prepare service reports, dashboards, and performance metrics

Analyze trends and recommend corrective and preventive actions

Track customer satisfaction (CSAT) and overall service quality

Skills & Experience

Strong understanding of the ITIL framework

Excellent communication and stakeholder management skills

Proven problem-solving and analytical abilities

Experience with service management tools (e.g., ServiceNow, Remedy, Jira)

Ability to manage multiple priorities and escalations

Leadership and people management capabilities

Qualifications & Experience

Bachelor’s degree in IT, Computer Science, Business, or a related field

ITIL certification (preferred or required)

PMP or PRINCE2 certification (optional but advantageous)

7–12 years of experience in IT service delivery or operations

Strong background in client-facing service management roles

Key Performance Indicators

SLA compliance

Customer satisfaction (CSAT/NPS)

Incident resolution time

Service availability and uptime

Reduction in repeat incidents

QUALIFICATIONS & EXPERIENCE

Essential Requirements

Minimum 10 years of hands-on experience in Oracle HCM (Fusion) Security and Authorization, with at least 2 full end-to-end implementation lifecycles in a lead capacity.

Deep expertise in Oracle HCM SaaS security architecture, including RBAC, Abstract Roles, Job Roles, Duty Roles, Data Roles, and Oracle Security Console.

Strong understanding of Oracle HCM modules including Core HR, Payroll, Talent Management, Absence Management, Workforce Management, and Recruiting.

Proven experience defining and governing data security policies, including Person Security Profiles, Payroll Security Profiles, and Legislative Data Group (LDG) security.

Demonstrated expertise in SoD conflict identification, management, and remediation within Oracle HCM.

Experience managing and facilitating client workshops, requirement sessions, and design reviews.

Proficiency in producing high-quality security documentation, including Security Design Documents, Role Catalogues, and Access Matrices.

Experience supporting SIT, UAT, and post-go-live security activities including defect triage and access validation.

Strong stakeholder management skills with the ability to engage effectively with business, IT, and audit functions.

Experience managing and mentoring security team members in a consulting or project delivery environment.

Desirable / Advantageous

Oracle Cloud HCM certification in Security or relevant functional modules.

Experience with GRC tools integrated with Oracle HCM (e.g., Oracle Advanced Controls Cloud, Pathlock, or similar).

Knowledge of SOX compliance requirements and IT General Controls (ITGCs) as they relate to Oracle HCM access.

Exposure to Oracle Identity Governance (OIG) or other Identity & Access Management (IAM) platforms.

Experience in large-scale public sector or regulated industry Oracle HCM implementations.

Familiarity with Oracle Fusion Analytics Warehouse (FAW) and associated security considerations.

Required Skills & Experience

•10-12+ years of experience in data migration on enterprise HCM or ERP transformation programmes, with demonstrated ownership of the migration workstream — not just execution within it.

•Proven track record of leading client conversations to define migration scope and approach, including facilitating workshops and driving decisions with senior stakeholders.

•At least 3 full-lifecycle Oracle HCM Cloud (Fusion) implementations with accountability for data migration delivery end to end.

•Sufficient Oracle HCM data knowledge to scope objects confidently across Core HR, Payroll, Talent, Compensation, Benefits, and Absence — and to challenge and advise the client with authority.

•Demonstrated ability to manage and direct a delivery team, maintaining quality and pace in a pressured programme environment.

•Strong facilitation and communication skills — comfortable running workshops, chairing governance meetings, and presenting to senior client stakeholders.

•Experience managing migration risks, issues, and dependencies within a complex, multi-workstream programme.

Desirable

•Experience leading migrations from legacy platforms such as SAP HCM, PeopleSoft, Workday, or bespoke HR systems.

•Working/ hand on knowledge of Oracle HCM data loading tools (HDL, FBDI, Spreadsheet Loader) sufficient to guide and review the team's technical outputs

•Oracle HCM Cloud certification in one or more modules.

•Prior experience in a consulting / Big 4 or System Integrator environment.

•Familiarity with data governance and data privacy frameworks in the context of HR data migration.