Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:
- Grow Relentlessly: Strive to become our best, most authentic selves.
- Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
- Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
- Focus on Impact: Create impact through bias for action and tangible results.
- Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
This position is within our Payments team (CardUp, https://www.cardup.co/), a fast growing part of our organization which offers businesses a suite of payments and collections products in one easy-to-use digital platform. These no-code solutions simplify the lives of business owners, by improving cash flow management, unlocking cost savings and helping businesses save time, through automation of finance processes.
For more information on our payments team, kindly visit our website https://www.cardup.co/
What you will do:
- Acquire new users and retain existing users, increase revenue and deliver outstanding customer experience.
- Conduct call outreaches and product demos to prospects, to qualify the opportunity and convert them into customers.
- Use available reporting tools to better understand and predict prospect behavior.
- Perform routine reviews on your pipeline & client portfolio to deep dive on conversion, reasons for churn, or changes in payment volume.
- Develop excellent product knowledge and handle customer concerns and questions seamlessly.
- Work cross functionally with other teams to question the status quo and continually improve customer experience, localizing and streamlining operations, while staying compliant.
- Have a deep understanding of our Payments' risk and compliance guidelines and ensure these are always adhered to.
What we are looking for :
- 2+ years’ experience in sales and account management roles in the banking, cards, payment solution or fintech industry.
- Minimum Bachelor of Degree in any study.
- An extensive SME network & In-depth understanding of selected SME industries.
- Hard working, proven experience in qualifying customers and handling an extensive daily call volume.
- A passion for meeting the needs of the customer and generating maximum benefit from each customer interaction.
- Proven track record of multi-tasking in a fast-paced environment and delivering an exceptional customer experience at the same time.
- Excellent communication & negotiation skills and personal qualities of integrity, credibility and quality.
You will shine if you have :
- Proficiency in using CRM tools, such as HubSpot.
- Good understanding of how payment gateways and payment solutions works.
- Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
- Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
Interested to know more about us? Learn about our Stories here.
