Total 39 job vacancies by EPOS

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Role Summary :

Responsible for overseeing office operations, facilities, and HR operational functions to ensure a smooth, efficient, and well-managed workplace. This role includes office administration, vendor management, cost control, and HR operational support while working closely with different teams in a fast-paced and collaborative environment. Candidates who are proactive, adaptable, and eager to grow across both administration and HR functions are encouraged to apply.

Office Operations & Facilities:

• Manage overall office operations and administrative functions
• Plan and manage office relocation, seating arrangements, space planning, and layout optimization to support efficient workspace utilization
• Oversee all office-related agreements, including tenancy agreements, utilities agreements (electricity, water, internet, etc.), maintenance contracts, and other office service agreements
• Coordinate with landlords, utility providers, and service vendors for renewals, compliance, and issue resolution
• Manage office facilities, maintenance, repairs, and workplace safety compliance
• Handle office supplies, equipment, and vendor management (cleaning, security, pantry, IT support, etc.)
• Monitor and control office operating budget and expenses

HR Operations:

• Support HR operational processes including onboarding and offboarding
• Manage employee records, documentation, and HR filing systems
• Coordinate HR administration such as letters, confirmations, and internal HR updates
• Assist in attendance tracking, leave administration, and payroll input support (if applicable)
• Ensure HR policies and procedures are properly implemented in daily operations
• Support employee engagement activities and internal communications

General:

• Ensure compliance with company policies and regulatory requirements
• Drive continuous improvement in office and HR operational efficiency
• Act as key liaison between management, employees, and external service providers

• Proven experience in office operations and HR administration (senior level)
• Strong experience in managing office agreements, utilities, and vendor contracts
• Good understanding of HR operations and employment practices
• Strong organizational, leadership, and multitasking skills
• Financial awareness for budgeting and cost control
• Strong communication and stakeholder management skills

Job Summary

We are seeking a professional and detail-oriented Inventory & Warehouse Executive to support daily

logistics, inventory, and warehouse operations. The candidate will be responsible for shipment

coordination, inventory management, ERP/WMS operation, and cross-functional communication to

ensure smooth operational flow and inventory accuracy.

Key Responsibilities

· Coordinate and monitor overseas shipments from China and local supplier deliveries with suppliers

and appointed 3PL forwarders, including shipment schedule follow-up, delivery arrangement, and

shipment status tracking to ensure smooth operations.

· Manage delivery arrangements between 3PL providers and warehouse operations to ensure timely

inbound and outbound activities, proper coordination, and smooth inventory flow.

· Handle inbound and outbound inventory transactions accurately through ERP/WMS systems,

including goods receiving, stock transfer, inventory adjustment, and system record maintenance.

· Monitor inventory movement, stock accuracy, inventory balance, and serial number tracking control

to ensure proper inventory management and operational accuracy.

· Support inventory planning, replenishment activities, and stock allocation together with Sales, Operations, and Procurement teams to ensure sufficient stock availability and smooth business operations.

· Conduct stock takes activities, inventory reconciliation, and discrepancy investigation to maintain

accurate inventory records and warehouse control.

· Perform warehouse/site visits to 3PL warehouses when required to monitor warehouse operations,

inventory condition, stock accuracy, and operational compliance.

· Prepare inventory and logistics related reports, shipment status updates, and ensure all operational

records and documentation are properly maintained and updated.

· Support continuous improvement initiatives to enhance logistics coordination, inventory accuracy,

warehouse operations, and overall operational efficiency.

• Diploma or Bachelor’s Degree in Supply Chain, Logistics, Warehouse Management, Business Administration, or related field.
• Minimum 3–5 years of working experience in logistics, warehouse, inventory, or supply chain operations.
• Experience in ERP/WMS systems and inventory control processes.
• Good coordination, communication, and problem-solving skills.
• Proficient in Microsoft Excel and/or Google Sheets.
• Responsible, detail-oriented, and able to work independently in a fast-paced environment.

Preferred Advantage

• Experience handling China import shipments and 3PL coordination
• Experience in serial number inventory management.
• Familiar with import/export and SIRIM related operational processes.

About EPOS

EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs. We are backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), part of its global merchant payment services Antom.

As part of our aggressive expansion plan, Malaysia is our first stop and we are building a huge sales team. This is a unique opportunity to be part of a mission-driven team focused on empowering Small and Medium Enterprise (SME) owners to embrace digital transformation through EPOS’ cutting-edge solutions.

Be part of Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

About This Role

We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

This is what your job scope will be...

Customer Support & Issue Resolution

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
  
• Accurately document client interactions, issues, and resolutions in the support system.
  
• Manage multiple support cases while delivering prompt and high-quality service.
  
• Escalate complex or unresolved issues to the relevant technical teams when necessary.
  

Service Quality & Client Experience

• Follow through on support cases and proactively update clients to manage expectations.
  
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.
  

Process Improvement & Collaboration

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
  
• Contribute to knowledge base development, documentation, and support resources.
  
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.

We would love to hear from you if…

• Proficient in English and Chinese, due to having Chinese clients to communicate with.

• You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus). Fresh graduates are also welcomed!
  
• You have a good working knowledge of Windows and Android operating systems.
  
• You're familiar with basic networking and peripheral hardware setup.
  
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
  
• You're a natural problem solver who can stay calm and resourceful under pressure.
  
  

Sr TQA Executive (Training & Quality Assurance)

About EPOS

Backed by Ant International, a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are looking for a Senior TQA Executive (Training & Quality Assurance) to drive training effectiveness and quality excellence across customer service operations. This role is responsible for evaluating training delivery, assessing trainer performance, identifying operational gaps, and ensuring new hires are equipped to deliver high-quality customer support across voice, chat, and email channels. The ideal candidate is analytical, detail-oriented, and passionate about continuous improvement within customer experience operations.

Key Responsibilities

• Conduct audits and evaluations of customer service training sessions across voice, chat, and email support channels
• Assess trainer effectiveness and provide structured, actionable feedback to improve training delivery standards
• Identify gaps between training outcomes and actual operational performance, and recommend improvement initiatives
• Collaborate closely with Customer Service, Training, and QA teams to enhance overall service quality and training effectiveness
• Monitor and evaluate new hires’ post-training performance and onboarding readiness
• Facilitate calibration sessions to ensure consistency and alignment in training and quality evaluations
• Analyze operational metrics such as CSAT, QA scores, productivity, and error trends to drive data-backed improvements
• Support the continuous enhancement of training materials, SOPs, knowledge bases, and quality frameworks
• Participate in process improvement initiatives to strengthen customer experience and operational efficiency

Key Requirements

• Minimum 3 years of experience in Customer Service, Training, Quality Assurance, or related operational support functions
• Strong understanding of customer service operations, including voice, email, and chat support environments
• Experience in training audits, coaching, quality evaluations, or performance management
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and stakeholder management skills
• Detail-oriented with the ability to identify performance gaps and improvement opportunities
• Able to work independently in a fast-paced and dynamic environment
• Experience within fintech, payments, e-commerce, or contact center environments will be an added advantage

Operations Manager

Reports To: Country Manager

Department: Merchant Operations / Sales Operations

Location: Malaysia (KL & JB oversight)

Role Summary

The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary.

Key Responsibilities:

1. Merchant Operations Management: Lead and oversee daily Merchant Operations activities across:

• Onboarding, Fulfillment, POS Operations, Project Support
• Ensure operational processes are executed accurately and within SLA timelines.
• Monitor merchant onboarding progress, deployment readiness, and issue resolution.
• Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary.
• Drive operational consistency between KL and JB operations teams.
• Work closely with Sales Admin functions to ensure proper processing and documentation of sales-related activities.
• Identify process gaps, operational risks, and bottlenecks and improve SOPs.
• Track and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performance.
• Prepare operational reports and business updates for Country Manager.

Key Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field.
• Minimum 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions.
• Minimum 3 years in a managerial or team leadership role.
• Strong people management and stakeholder management skills.
• Experience managing sales administration and operational workflows.
• Strong analytical, reporting, and problem-solving capabilities.
• Ability to manage multiple operational functions in a fast-paced environment.
• Proficient in Microsoft Office, Google Workspace, and operational systems/CRM tools.

Hardware Procurement Expert

Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are seeking an experienced and commercially driven Hardware Procurement Expert to support the sourcing, procurement, and vendor management of hardware products and related services. The role will play a critical part in optimizing procurement costs, strengthening supplier partnerships, and supporting business expansion initiatives.

The ideal candidate will have strong experience working with hardware vendors, supply chain negotiations, procurement operations, and BOM cost structure analysis within a fast-paced environment.

Key Responsibilities

• Manage end-to-end procurement activities for hardware products and related operational requirements
• Source, evaluate, and manage relationships with hardware vendors and suppliers
• Lead commercial negotiations on pricing, contracts, payment terms, and supply agreements
• Analyze and optimize BOM (Bill of Materials) cost structures to improve procurement efficiency and cost competitiveness
• Drive procurement cost optimization initiatives and identify opportunities for operational efficiency
• Work closely with internal stakeholders including operations, finance, product, and business teams to support procurement planning
• Monitor supplier performance, delivery timelines, and service quality to ensure business continuity
• Support supply chain planning and inventory coordination where required
• Conduct market analysis and benchmarking to identify competitive sourcing opportunities
• Ensure procurement activities comply with company policies and operational requirements
• Support urgent procurement projects and business expansion initiatives as needed

Requirements

• Diploma or Degree in Supply Chain Management, Procurement, Business Administration, Engineering, or related field
• Minimum 3–5 years of experience in procurement, sourcing, supply chain, or vendor management
• Prior experience working with hardware vendors or technology-related products is highly preferred
• Strong understanding of BOM (Bill of Materials) cost structures and cost breakdown analysis
• Experience in procurement cost control, supplier negotiations, and contract management
• Good understanding of supply chain processes and procurement operations
• Strong negotiation, analytical, and problem-solving skills
• Ability to manage multiple stakeholders and priorities in a fast-paced environment
• Proficient in Microsoft Excel and procurement reporting tools

Preferred Attributes

• Strong sense of ownership and accountability
• Results-driven with strong commercial acumen
• Able to work independently and make sound procurement decisions
• Strong communication and stakeholder management skills
• Experience in fintech, POS, electronics, or technology industries is an advantage

Why Join EPOS

• Opportunity to work in a growing fintech and digital solutions environment
• Exposure to regional procurement and vendor management projects
• Dynamic and fast-paced working culture
• Opportunity to contribute directly to operational efficiency and business growth

Materials Designer

Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are seeking a creative and detail-oriented Materials Designer to support the creation of training materials, sales collaterals, presentation decks, and marketing communication materials. The role will work closely with cross-functional teams to develop visually engaging and brand-consistent materials that support business, operational, and commercial objectives.

The ideal candidate is highly organized, adaptable, and able to manage multiple design requests in a fast-paced environment.

Key Responsibilities

• Design and develop training materials, onboarding guides, sales decks, presentation templates, and marketing collaterals
• Create visually engaging materials aligned with EPOS branding guidelines
• Support internal and external communication initiatives through high-quality visual design
• Collaborate with business, marketing, product, and operations teams to understand project requirements and deliver creative solutions
• Ensure consistency in layout, typography, branding, and visual storytelling across all materials
• Prepare design files for digital usage and presentation purposes
• Manage multiple projects and timelines effectively while maintaining design quality
• Continuously improve design standards and user engagement across all materials

Requirements

• Diploma or Degree in Graphic Design, Visual Communication, Multimedia Design, or related field
• Minimum 2–4 years of experience in graphic design, presentation design, or marketing material development
• Proficient in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and presentation tools such as PowerPoint or Google Slides
• Strong layout, typography, and visual communication skills
• Good attention to detail and ability to maintain brand consistency
• Able to manage multiple stakeholders and work under tight timelines
• Strong communication and project coordination skills
• Experience in fintech, technology, retail, or digital product industries is an advantage

Preferred Attributes

• Creative with strong commercial awareness
• Self-motivated and able to work independently
• Adaptable and comfortable working in a dynamic environment
• Collaborative team player with strong problem-solving skills

Why Join EPOS

• Opportunity to work in a growing fintech and digital solutions environment
• Exposure to regional projects and cross-functional collaboration
• Dynamic and fast-paced working culture
• Opportunity to contribute directly to business growth and brand development

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are looking for a creative and detail-oriented Website Designer to design, enhance, and maintain EPOS’s digital presence. You will be responsible for creating visually engaging, user-friendly, and conversion-focused website experiences that align with our brand and business goals. This role offers the opportunity to work closely with marketing, product, and development teams in a fast-paced fintech environment.

Key Responsibilities

• Design and maintain EPOS website pages, landing pages, and digital assets in line with brand guidelines
• Create user-centric, responsive web designs optimized for desktop and mobile experiences
• Collaborate with marketing and product teams to translate business requirements into effective website designs
• Optimize website layouts and user journeys to improve engagement and conversion rates
• Work closely with developers to ensure accurate implementation of designs
• Conduct basic UX research and apply best practices to enhance usability and accessibility
• Ensure consistency across all digital touchpoints and maintain design systems where applicable
• Stay updated on web design trends, tools, and technologies

Requirements

• Diploma or Bachelor’s Degree in Web Design, Graphic Design, UI/UX, or a related field
• Proven experience in website design with a strong portfolio showcasing live projects
• Proficiency in design tools such as Figma, Adobe XD, Photoshop, and Illustrator
• Understanding of responsive design, web usability, and UX principles
• Basic knowledge of HTML, CSS, and web development processes is a plus
• Strong attention to detail and ability to manage multiple projects
• Good communication and collaboration skills

Benefits

• Opportunity to work on real-world digital products in a fast-growing fintech environment
• Exposure to cross-functional collaboration with marketing, product, and tech teams
• Creative and collaborative working culture
• Opportunity to grow and develop design skills in a dynamic company