Total 2 job vacancies by Datamark, Inc.

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Project Manager II and contribute your expertise in a role where your impact truly matters!

This role is located 100% on-site in sunny El Paso, Texas which offers 300 days of sunshine per year and gorgeous mountain landscapes. The Project Manager II is responsible for coordination and completion of the assigned project(s). and will manage level 2 to level 4 size projects. This position will have responsibilities for new process projects, where a Process Migration Methodology (PMM) will be utilized. In new process transitions this role will be the primary point of contact as well as overseeing all aspects of the project utilizing the established Project Management Office processes.

Key Responsibilities:

• Responsible for planning the project(s) in order to accomplish its goals or produce the products required within constraints such as time, budget and scope
• Continuously monitors the progress in terms of the status of the plan and reports back to the organization via weekly or other progress reporting by organizing and managing status meetings
• In transition projects will oversee all transition related activities including monitoring of transition schedules, planning, and coordination of transition status meetings and preparation of transition reports
• Identifies logs, analyzes and manages potential and actual issues and risks; takes corrective action and reviews how issues and risks may impact scope, schedule, quality and cost
• Identifies resources needed and assigns individual responsibilities
• Reviews deliverables prepared by team prior to communicating with client
• Effectively applies methodology and enforces project standard
• Articulates and negotiates consensus on a final vision of the product and/or the core project goals
• Capable of defining acceptance criteria or working with specialists to define acceptance criteria for project deliverables
• May manage and coordinate third party contractors
• Responsible for bringing the project to a close, which may include creating an end of project report or evaluation document, holding deployment meetings and activities

• Bachelor’s Degree

• PMP Certification is required
• Minimum 5 years of experience in a project management office (PMO) environment.
• 2+ years of experience in Business Process Outsourcing (BPO) industry desired
• Demonstrated experience managing multiple projects and cross-functional teams.

Training & Quality Manager

Position Overview:

The Training & Quality Manager at DATAMARK, Inc. is responsible for ensuring that all training and quality standards meet project requirements and client expectations. This role leads the development, implementation, and management of training programs while also overseeing the quality assurance processes across back office operations. The Training & Quality Manager plays a crucial role in fostering a culture of continuous improvement and operational excellence within the organization.

As a leader, you will work collaboratively with cross-functional teams to align training initiatives with organizational goals and ensure that all quality metrics are met effectively.

Key Responsibilities:

• Develop and implement comprehensive training programs based on project specifications and client needs.
• Manage and oversee the quality assurance process to ensure alignment with industry standards and customer satisfaction.
• Lead continuous improvement initiatives using methodologies such as Six Sigma to enhance service delivery and operational excellence.
• Conduct regular assessments and audits of training effectiveness and quality control processes.
• Collaborate with department heads to identify training needs and facilitate workshops and training sessions.
• Establish and maintain effective communication with clients to assess their training and quality assurance needs.
• Mentor and lead the training and quality team, fostering a positive and productive work environment.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Education, or a related field.
• Experience:
• 8+ years of relevant experience in training, quality assurance, or related fields, including at least 3 years in a managerial role.
• Certifications:
• Six Sigma certification (Green or Black Belt) preferred.
• Train-the-Trainer certification or equivalent experience in training and development.
• Skills:
• Strong knowledge of quality assurance methodologies and tools.
• Proficient in Microsoft Office and training software applications.
• Excellent facilitation, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to build relationships and communicate effectively at all levels of the organization.
• Detail-oriented with exceptional organizational skills.

Work Environment:

• Office-based position with occasional travel for client meetings and training sessions.
• Flexible work hours may be required to accommodate training schedules.

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